OKI C9800 Error Codes list and solutions

OKI C9800 Error Codes list and solutions

– Compatible Printer model: OKI C9800
– OKI C9800 Error Code description:

• Code: –
• Display: Replace Fuser
• Description: Fuser Counter Exceed Life
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Is this immediately after the fuser unit was replaced?
  Check the Fuser Unit Life Replace the fuser immediately or at the next maintenance.

• Code: –
• Display: Tray*Paper Almost Finished
• Description: Paper Near-End Detection
• Troubleshooting Guides: Is the tray paper level low? (less than about 30 sheets)
  Refill with paper. Check Paper Near-End Sensor

• Code: –
• Display: Disc Operation Error
• Description: Cannot write to HDD.
• Troubleshooting Guides: Is there any error in the operational procedures?
  Check the manual usage procedures. HDD malfunction. Replace HDD.

• Code: 001 … 007
• Display: Service Call 001: Error to 007: Error
• Description: CPU Exception
• Troubleshooting Guides: Is the error display reproducible? Is the error display reproducible?
  Power OFF/ON Replace CU PCB. (Must replace EEPROM)

• Code: 020, 024
• Display: Service Call 020: Error or 024: Error
• Description: CU ROM Hash Check Error 1
• Troubleshooting Guides: Is the Slot A ROM DIMM mounted properly? Is operations restored by replacing the Slot A ROM DIMM?
  Remount Slot A ROM DIMM Replace Slot A ROM DIMM. Replace CU PCB. (Must replace EEPROM)

• Code: 025
• Display: Service Call 025: Error
• Description: CU Font ROM Hash Error
• Troubleshooting Guides: Detected a Font ROM_DIMM hash check error. (Japan Model only)
  Is the Slot B ROM DIMM1 mounted normally? Is the problem corrected by replacing the Slot B ROM DIMM1?

• Code: 030
• Display: Service Call 030: Error
• Description: CU Resident RAM Check Error
• Troubleshooting Guides: Is the error display reproducible?
  Replace CU PCB. (Must replace EEPROM)

• Code: 031
• Display: Service Call 031: Error
• Description: CU Slot1 DIMM RAM Check Error
• Troubleshooting Guides: Is the applicable RAM DIMM mounted properly? Is operation restored by replacing the applicable RAM DIMM?
  Re-mount applicable RAM DIMM. Replace RAM DIMM. Replace CU PCB. (Must replace EEPROM)

• Code: 032
• Display: Service Call 032: Error
• Description: CU Slot2 DIMM RAM Check Error
• Troubleshooting Guides: Is the applicable RAM DIMM mounted properly? Is operation restored by replacing the applicable RAM DIMM?
  Re-mount applicable RAM DIMM. Replace RAM DIMM. Replace CU PCB. (Must replace EEPROM)

• Code: 036
• Display: Service Call 036: Error
• Description: Slot1 RAM Spec error Specification of DIMM in CU RAM slot is unsupported.
• Troubleshooting Guides: Is this a standard RAM DIMM? Is the applicable RAM DIMM difference mounted normal? Is operation restored by replacing the applicable RAM DIMM?
  Use a standard RAM DIMM. Re-mount applicable RAM DIMM. Replace RAM DIMM Replace CU PCB. (Must replace EEPROM)

• Code: 037
• Display: Service Call 037: Error
• Description: Slot2 RAM Spec error Specification of DIMM in CU RAM slot2 is unsupported.
• Troubleshooting Guides: Is this a standard RAM DIMM? Is the applicable RAM DIMM difference mounted normal? Is operation restored by replacing the applicable RAM DIMM?
  Use a standard RAM DIMM. Re-mount applicable RAM DIMM. Replace RAM DIMM. Replace CU PCB. (Must replace EEPROM)

• Code: 040
• Display: Service Call 040: Error
• Description: CU EEPROM ERROR
• Troubleshooting Guides: Is the problem corrected by replacing the CU PCB EEPROM?
  REPLACE EEPROM. (User must correct environmental conditions) Replace CU PCB. (Must replace EEPROM)

Solve OKI C9800 Error codes

• Code: 041
• Display: Service Call 041: Error
• Description: CU FLASH ERROR CU PCB flash ROM error
• Troubleshooting Guides: Is the error display reproducible? Replace CU PCB. (Must replace EEPROM)

• Code: 042 … 045
• Display: Service Call 042: Error to 045: Error
• Description: CU PCB flash ROM error Flash File System Error
  Failed to access flash memory that is surface-mounted on CU PCB.
• Troubleshooting Guides: Failed to access flash memory that is surfacemounted on CU PCB.
  Replace CU PCB (Must replace EEPROM)

• Code: 048
• Display: Service Call 048: Error
• Description: PS+PCL Model CU ROM is mounted on a Non-PS model unit.
• Troubleshooting Guides: Is a standard model program ROM mounted? Replace Program ROM DIMM. Replace with standard program ROM DIMM officially for the model.

• Code: 049
• Display: Service Call 049: Error
• Description: CU Type Mismatch CU ROM model mismatches unit.
• Troubleshooting Guides: Is a standard model program ROM mounted?
  Replace Program ROM DIMM. Replace with standard program ROM DIMM officially for the model.

• Code: 050
• Display: Service Call 050: Error
• Description: Operator Panel Error
• Troubleshooting Guides: Is the error display reproducible? Refer to the flowchart on “Failure to appear on LCD”.

• Code: 051
• Display: Service Call 051: Error
• Description: CU FAN ERROR CPU cooling fan of CU PCB is abnormal.
• Troubleshooting Guides: Is the connection of the CU PCB normal? Replace and restore fan?
  Normally connect. Replace fan. Replace CU PCB. (Must replace EEPROM)

• Code: 052
• Display: Service Call 052: Error
• Description: Image Processor Driver Error
• Troubleshooting Guides: Is the error display reproducible? Power OFF/ON Replace CU PCB. (Replace EEPROM)

• Code: 060
• Display: Service Call 060: Error
• Description: Parallel Interface Driver Error
• Troubleshooting Guides: Is the error display reproducible? Power OFF/ON Replace CU PCB. (Replace EEPROM)

• Code: 062
• Display: Service Call 062: Error
• Description: USB Drive Error
• Troubleshooting Guides: Is the error display reproducible? Is the Network PCB properly mounted? Power OFF/ON Replace CU PCB. (Replace EEPROM)

• Code: 063
• Display: Service Call 063: Error
• Description: Network comm. Error H/W I/F abnormality between CU-NIC.
• Troubleshooting Guides: Does replacement of the network PCB correct the problem? Properly mount Replace Network Replace CU PCB. (Must replace EEPROM)

• Code: 070
• Display: Service Call 070: Error
• Description: CANT_HAPPEN PS Firmware Abnormality Detection
  Check if problem is corrected by turning OFF/ON Power/
• Troubleshooting Guides: Check if problem is corrected by turning OFF/ON Power. Replace CU PCB. (Must replace EEPROM)

• Code: 072
• Display: Service Call 072: Error
• Description: Engine communication error I/F Error between PUCU.
• Troubleshooting Guides: Is the CU Assy properly mounted? Does replacement of the CU PCB correct the problem? Properly mount Replace CU PCB. (Must replace EEPROM) Replace PU PCB

• Code: 073 … 075
• Display: Service Call 073: Error to 075: Error
• Description: Video overrun detect
• Troubleshooting Guides: Is the CU Assy properly mounted? Does replacement of the CU PCB correct the problem? Properly mount Replace CU PCB. (Must replace EEPROM)

• Code: 081
• Display: Service Call 081: Error
• Description: Parameter Match Check Error
  Normal Read/Write not possible with EEPROM or Flash.
• Troubleshooting Guides: Normal Read/Write not possible with EEPROM or Flash. If the condition does not change replace CU PCB.

• Code: 096
• Display: Service Call 096: Error
• Description: Finisher Unrestorable Error
• Troubleshooting Guides: Is the error display reproducible? If turning OFF and ON the power again does not correct the problem, maintenance by a servicing personnel is necessary.

• Code: 097
• Display: Service Call 097 Error
• Description: Inverter power supply Error
• Troubleshooting Guides: Is the error display reproducible? If turning OFF and ON the power again does not correct the problem, maintenance by a servicing personnel is necessary.

• Code: 102
• Display: Service Call 102: Error
• Description: After turning ON the power, Error is detected in engine RAM Read/Write.
• Troubleshooting Guides: Does the Error take place again? Replace Engine Control PCB (S2V)

• Code: 103
• Display: Service Call 103: Error
• Description: When turning ON the power, detected Engine SRAM Read / Write Error.
• Troubleshooting Guides: Does the Error take place again? Replace Engine Control PCB (S2V)

• Code: 104
• Display: Service Call 104: Error
• Description: When turning ON the power, detected error in engine EEPROM test total.
• Troubleshooting Guides: Does the Error take place again? Replace engine control PCB (S2V).

• Code: 105
• Display: Service Call 105: Error
• Description: When turning ON the power, failed to detect the EEPROM (presence).
• Troubleshooting Guides: Is there an EEPROM? Does the Error take place again? Check to see if there is an EEPROM. If not, mount an EEPROM. Replace engine control PCB (S2V).

• Code: 106
• Display: Service Call 106: Error
• Description: Error detected in engine control logic.
• Troubleshooting Guides: Does the Error take place again? Replace engine control PCB (S2V).

• Code: 111 … 117
• Display: Service Call 111: Error to 117: Error
• Description: An optional unit for another model was detected.
  111: Duplex unit 112: 2nd Tray 113: 3rd Tray 114: 4th Tray 115: 5th Tray 116: Finisher 117: Inverter
• Troubleshooting Guides: Is the proper optional unit for that model mounted?
  Mount the proper optional unit. Check the connection. Then turn ON the power again. Replace the unit if operations is not restored.

• Code: 121
• Display: Service Call 121: Error
• Description: Low Voltage Power FAN Error
• Troubleshooting Guides: 1) Is the PU PCB high voltage power cable properly connected? 2) Does the Error take place again?
  Connect properly Check to see if there is any contact-defects in the high voltage system. Replace High Voltage Power Unit

• Code: 123
• Display: Service Call 123: Error
• Description: Sensor detects an inappropriate relative humidity for the operating environment.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Replace the environmental sensor.

• Code: 124
• Display: Service Call 124: Error
• Description: Sensor detects an inappropriate room temperature for the operating environment.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Replace the environmental sensor.

• Code: 125
• Display: Service Call 125: Error
• Description: Error detected in MT home position.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Replace MT

• Code: 126
• Display: Turn OFF the power and wait for awhile. 126: Dew Error
• Description: Sensor Dew Error
• Troubleshooting Guides: Sensor Dew Error Detected. Wait a while then turn ON power again.

• Code: 127
• Display: Service Call 127: Error
• Description: Fuser Cooling FAN Error
• Troubleshooting Guides: 1) Is the fuser cooling fan operating? 2) Cooling fan is replaced but Error occurs again. Replace fuser cooling fan. Replace engine control PCB (S2V). Replace engine control PCB (S2V).

• Code: 128
• Display: Service Call 128: Error
• Description: Engine FAN Motor Error
  Error was detected in each fan. 01: Fuser FAN Error 02: Power FAN Error 03: PU Motor FAN Error 04: Belt FAN Error 05: IDFAN Error 06: Top Cover FAN Error
• Troubleshooting Guides: Is the applicable location of the fan connection normal? If the condition does not change Replace fan.

• Code: 131 … 134
• Display: Service Call 131: Y Head 132: M Head 133: C Head 134: K Head
• Description: After turning ON the power or when cover is closed, the sensor detects that the unit is missing.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Is the LED head properly mounted? 3) Does the Error take place again?
  ICheck the OED head unit. Turn ON power again. Replace the LED head Assy.

• Code: 142
• Display: Service Call 142: C ID
• Description: Color ID up/ down error is detected.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Confirm that the Y, M, and C ID units are in position, and reboot.

• Code: 144 … 147
• Display: Service Call 144: Y ID 145: M ID 146: C ID 147: K ID
• Description: This is indicated when the toner feed switch error or the toner lock-leveropen error occurs repeatedly when new toner is used.
• Troubleshooting Guides: 1) Is the toner lock-leveropen error indicated? 2) Does the problem persist even if the ID units are replaced?
  Confirm that the lever is in position. Replace the toner feed unit. Replace the ID units.

• Code: 150 … 153
• Display: Service Call 150: Y 151: M 152: C 153: K
• Description: When ID unit fuse cannot be cut.
  Check if the ID Unit is normally mounted.
• Troubleshooting Guides: Check if the ID Unit is normally mounted. Check cable connection, then replace engine PCB.

• Code: 154
• Display: Service Call 154: Error
• Description: When belt unit fuse cannot be cut.
• Troubleshooting Guides: Is the belt unit mounted normally? Check cable connection, then replace engine PCB.

• Code: 155
• Display: Service Call 155: Error
• Description: When fuser unit fuse cannot be cut.
• Troubleshooting Guides: Is the fuser unit mounted normally? Check cable connection, then replace engine PCB.

• Code: 160 … 163
• Display: Service Call 160: Y Toner 161: M Toner 162: C Toner 163: K Toner
• Description: Toner sensor detected error.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again? Replace toner sensor or Assy (SGG-PWB). Replace toner sensor or Assy (SGG-PWB).

• Code: 167
• Display: Service Call 167: Error
• Description: Thermistor Slope Error
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Leave in that state for 30 minutes then turn ON power again.

• Code: 168
• Display: Service Call 168: Error
• Description: Compensation Thermistor Error
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Leave in that state for 30 minutes then turn ON power again.

• Code: 169
• Display: Service Call 169: Error
• Description: Upper Side Thermistor Error
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Leave in that state for 30 minutes then turn ON power again.

• Code: 170 … 175
• Display: Service Call 170: Error 171: Error 174: Error 175: Error
• Description: Fuser Thermistor short-circuit or Open is detected (High Temperature (HOT) or Low Temperature (COLD))
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Leave in that state for 30 minutes then turn ON power again.

• Code: 172 … 176
• Display: Service Call 172: Error 176: Error
• Description: Thermistor indicates High Temperature (HOT) Error.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Leave in that state for 30 minutes then turn ON power again.

• Code: 173 … 177
• Display: Service Call 173: Error 177: Error
• Description: Thermistor indicates Low Temperature (COLD) Error.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Leave in that state for 30 minutes then turn ON power again.

• Code: 179
• Display: Service Call 179: Error
• Description: Wrong Fuser Standard
• Troubleshooting Guides: 1) Is the model and power voltage of the fuser mounted proper? 2) Fuser is properly mounted, but Error results again.
  Assemble the proper fuser. Check to see that the fuser is properly assemble. Replace fuser.

• Code: 180 … 186
• Display: Service Call 180: Error to 186: Error
• Description: The engine detects communication is not possible with the optional unit. 180: Envelope Feeder (Unused) 181: Duplex unit 182: Tray2 unit 183: Tray3 unit 184: Tray4 unit 185: Tray5 unit 186: Finisher unit
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Does the Error take place again?
  Turn ON power again. Replace optional unit.

• Code: 187
• Display: Service Call 187: Error
• Description: Communication with control panel failed.
• Troubleshooting Guides: Is the control panel and cable connected properly?
  Connect properly Replace the control panel and cable.

• Code: 188
• Display: Service Call 188: Error
• Description: Sub-CPU I/F Error
• Troubleshooting Guides: Sub-CPU Communication Error. Check the connection of the S2M board. Replace the S2M board.

• Code: 189
• Display: Service Call 189: Error
• Description: Inverter Unit I/F Error
• Troubleshooting Guides: 1) Inverter communications error 2) Does the Error take place again? Check the connection of the I/F cable. Replace the V72-3 board.

• Code: 190
• Display: Service Call 190: Error
• Description: System Memory Overflow
• Troubleshooting Guides: System Memory Overflow. Power OFF/ON Replace CU PCB. (Replace EEPROM)

• Code: 200 … 202
• Display: Service Call 200: Error to 202: Error
• Description: PU Firm Download Error
  Error occurred when downloading PU firmware.
• Troubleshooting Guides: Error occurred when downloading PU firmware. After turning ON the power again, try downloading again. (This process isn’t executed for regular operations, therefore, will not occur)

• Code: 203, 208, 210, 214
• Display: Service Call 203: Error to 208: Error
  210: Error to 214: Error 0xFOC: Error 0xFOD: Error 0xFFE: Error 0xFFF: Error
• Description: CU Program Dysfunction
  Detected illegal process with CU program.
• Troubleshooting Guides: Detected illegal process with CU program. Write down the 24 digit number displayed on the LCD panel and report it. Turn OFF the power. Then check the insertion of the CU board. Now turn ON the power again.

• Code: 209
• Display: POWER OFF/ON 209: DOWNLOAD ERROR
• Description: Custom Media Table Download Error
  Failed to download custom media table.
• Troubleshooting Guides: Failed to download custom media table. After turning ON the power again, try downloading again. (This process isn’t executed for regular operations, therefore, will not occur)

• Code: 220
• Display: Service Call 220: Error
• Description: Print Satistic mismatch
  HDD was removed or replaced after print statistic is set to ON.
• Troubleshooting Guides: HDD was removed or replaced after print statistic is set to ON. Get the original HDD back.

• Code: 230
• Display: Service Call 230: Error
• Description: RFID Reader not Installed
• Troubleshooting Guides: 1) RFID read device error 2) Does the Error take place again?
  Check the connection of the RFID R/W board. Replace the RFID R/W board. Replace the S2V board.

• Code: 231
• Display: Service Call 231: Error
• Description: RFID Reader I/F Error
  An interface error was detected with the RFID reader device.
  01: communication error between the RFID reader and the engine PCB. 02: the transceiver circuit error of the RFID reader. 03: communication error between the RFID reader and the Tag chip. 04: the RFID Tag detection error (more than 4 chips).
• Troubleshooting Guides: 01: Same action as for error 230 02: Replace the RFID R/W board. 03: Check the connection of the antenna cable. 04: Check to confirm that the number of RFID tags is correct.

• Code: 240 … 245, 247, 248
• Display: Service Call 240: Error to 245: Error 247: Error 248: Error
• Description: Engine Program Memory Error
  240: Flash-memory hardware error 241: Duplex flash-memory error 242: Optional tray-2 flash-memory error 243: Optional tray-3 flash-memory error 244: Optional tray-4 flash-memory error 245: Optional tray-5 flash-memory error 247: Sub-CPU flash-memory error 248: Inverter flash-memory error
• Troubleshooting Guides: If the error still occurs after rebooting, replace the circuit board of the relevant unit.

• Code: 310
• Display: Close the Cover 310: Top Cover Open
• Description: The printer engine cover is open.
• Troubleshooting Guides: 1) Check to see if the top cover is open. 2) Check to see if the cover switch is normal.
  Close top cover Replace the cover switch.

• Code: 320
• Display: Reset fuser 320: Fuser Error
• Description: After turning ON the power or when cover is closed, the sensor detects that the unit is missing.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Is the fuser unit mounted properly? 3) Does the Error take place again?
  Check how the fuser is mounted. Re-mount the fuser, then turn ON the power again. Replace the Fuser Unit Assy

• Code: 321
• Display: Turn OFF the power and wait for awhile. 321: MOTOR OVERHEAT
• Description: This indicates that the motor has overheated and that the printer is temporarily unusable.
• Troubleshooting Guides: Wait a while then turn ON power again.

• Code: 323
• Display: Open Cover 323: Paper Thickness Error
• Description: When media is missing, the sensor output value is outside the standard value. (Only for Factory Mode)
• Troubleshooting Guides: 1) Has any abnormal substance get mixed in with the sensor? 2) Can the paper thickness detection be reset and restored by opening/closing the tray? 3) Is operation restored by turning OFF/ON the power?
  Remove obstruction/impurity. Normal

• Code: 324
• Display: Open Cover 324: Paper Thickness Error
• Description: Sensor Output Difference Value Outside Standard (Only for Factory Mode)
• Troubleshooting Guides: 1) Has any abnormal substance get mixed in with the sensor? 2) Can the paper thickness detection be reset and restored by opening/closing the tray? 3) Is operation restored by turning OFF/ON the power?
  Remove obstruction/impurity. Normal

• Code: 325
• Display: Open Cover 325: Paper Thickness Error
• Description: Media Detection Value Outside Standard
• Troubleshooting Guides: 1) Is there any abnormal media mixed in? 2) Has the media been fed as overlapped sheets?
  Remove the abnormal media.

• Code: 326
• Display: Open Cover 326: Paper Thickness Error
• Description: U-Heavy Mode Media Detection Value Outside Standard
• Troubleshooting Guides: Is there any abnormal media mixed in? Remove the abnormal media.

• Code: 330
• Display: Reset the belt 330: Belt Error
• Description: After turning ON the power or when cover is closed, the sensor detects that the unit is missing.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Is the best unit properly mounted? 3) Does the Error take place again?
  Check how the belt unit is mounted. Re0mount the belt unit, then turn ON the power again. Replace Belt Unit Assy

• Code: 340 … 343
• Display: Reset the drum 340 to 343: Drum Error
• Description: After turning ON the power or when cover is closed, the sensor detects that the unit is missing.
• Troubleshooting Guides: 1) Is an Error message displayed? 2) Is the image drum properly mounted? 3) Does the Error take place again?
  Check how the ID is mounted. Turn ON power again. Replace ID Unit Assy

• Code: 350 … 353
• Display: Replace with a new drum
  350: Yellow Drum Life Near-End 351: Magenta Drum Life Near-End 352: Cyan Drum Life Near-End 353: Black Drum Life Near-End
• Description: ID Unit Life
• Troubleshooting Guides: Is this immediately after replacing the ID unit?
  Check ID Unit Life Replace ID Unit

• Code: 354
• Display: Replace with a new fuser 354: Fuser Life Near-End
• Description: Fuser Life (This takes place when the fuser life is continually OFF)
• Troubleshooting Guides: Is this immediately after replacing the fuser?
  Check Fuser Life Replace fuser.

• Code: 355
• Display: Replace with new belt 355: Belt Life Near-End
• Description: Notify Belt Life (Alarm) Print N-count worth by opening/closing cover.
• Troubleshooting Guides: Is this immediately after replacing the belt?
  Check Belt Life Replace belt.

• Code: 356
• Display: Replace with new belt 356: Belt Life Near-End
• Description: Notify the Disposal Toner Full Belt Life (Alarm). Print N-count worth by opening/closing cover. N=20
• Troubleshooting Guides: Is this immediately after replacing the belt?
  Check Belt Life Replace belt.

• Code: 360
• Display: Replace with new double-side printer unit 360: Doubleside printer unit is open
• Description: If the Double-Side Printer Unit is disas-sembled from this machine.
• Troubleshooting Guides: Are operations restored by re-inserting the Double-Side Printer Unit?
  Normal Replace double-side printer unit or replace engine PCB.

• Code: 370
• Display: Check Duplex 370: Paper Jam
• Description: Paper jam detected in double-side printer unit when turning over paper.
  Check paper jam in double-side printer.
• Troubleshooting Guides: Check paper jam in doubleside printer.
  Remove the paper jam. Check/replace double-side printer unit.

• Code: 371
• Display: Check Duplex 371: Paper Jam
• Description: Paper jam detected in double-side printer unit.
  Check paper jam in double-side printer.
• Troubleshooting Guides: Check paper jam in doubleside printer. Remove the paper jam. Check/replace double-side printer unit.

• Code: 372
• Display: Check Duplex 372: Paper Jam
• Description: Paper jam in paper supply from the double-side printer unit.
  Check misfeed in double-side printer unit.
• Troubleshooting Guides: Check misfeed in double-side printer unit. Remove the misfed paper, then close cover. Check/replace double-side printer unit.

• Code: 380
• Display: Open Front Cover 380: Paper Jam
• Description: Paper jam in paper supply from Cassette 1, 2, 3, 4 or 5.
  Check misfeed in the specified cassette.
• Troubleshooting Guides: Check misfeed in the specified cassette. Remove the misfed paper, insert the cassette. Check/replace Cassette 1, 2, 3, 4 or 5.

• Code: 381
• Display: Open Top Cover 381: Paper Jam
• Description: Paper jam detected between Black ID and fuser.
  1) Check paper jam between Yellow ID and fuser. 2) Check the load on the fuser unit.
• Troubleshooting Guides: 1) Check paper jam between Yellow ID and fuser. 2) Check the load on the fuser unit.
  Remove the paper jam. Replace fuser unit.

• Code: 382
• Display: Open Top Cover 382: Paper Jam
• Description: Paper jam detected in fuser or between fuser and paper output area.
  1) Check for paper jam inside the fuser and between the Yellow ID and fuser. 2) Check if the paper output switch is normal.
• Troubleshooting Guides: 1) Check for paper jam inside the fuser and between the Yellow ID and fuser. 2) Check if the paper output switch is normal.
  Remove the paper jam. Replace paper output switch.

• Code: 383
• Display: Open Top Cover 383: Paper Jam
• Description: Paper jam detected when paper started to enter double-side printer unit.
  Check the entrance or inside the double-side printer for paper jam.
• Troubleshooting Guides: Check the entrance or inside the double-side printer for paper jam.
  Remove the paper jam. Check/replace double-side printer unit.

• Code: 389
• Display: Open Top Cover 389: Paper Jam
• Description: Some sort of jam occurred in paper feed route.
• Troubleshooting Guides: JAM CHECK Remove the paper jam.

• Code: 390
• Display: Check MP Tray 390: Paper Jam
• Description: Paper jam occurred when supplying paper from MT
  Check for misfeed around MT cassette.
• Troubleshooting Guides: Check for misfeed around MT cassette.
  Remove the misfed paper, then close cover. Check/replace MT.

• Code: 391 … 395
• Display: Check Tray* 391 to 395: Paper Jam
• Description: Paper jam detected between cassette and black ID.
  1) Check for paper jam around the cassette and between the Yellow ID. 2) Check to see if the paper entry switch is normal.
• Troubleshooting Guides: 1) Check for paper jam around the cassette and between the Yellow ID. 2) Check to see if the paper entry switch is normal.
  Remove the paper jam. Replace the entry switch.

• Code: 400
• Display: Open Top Cover 400: Paper Size Error
• Description: Printer engine detects paper that is abnormal (45mm or more) according to setting.
• Troubleshooting Guides: 1) Is the paper a custom size? 2) Is the paper a standard size?
  Troubleshooting Guides Unnecessary Adjust the cassette paper size guide. Paper Size PCB Replace (PXC PWB).

• Code: 410 … 413
• Display: Put in Toner 410: Yellow 411: Magenta 412: Cyan 413: Black
• Description: One of the toners are almost empty.
  1) The specified toner cartridge is almost empty. 2) Check to see if the specified toner sensor is normal.
• Troubleshooting Guides: 1) The specified toner cartridge is almost empty. 2) Check to see if the specified toner sensor is normal.
  Replace with a new toner kit. Replace the specified toner sensor.

• Code: 480
• Display: Remove Paper 480: Stacker Full
• Description: Paper Output Stacker is Full
  1) Check if the stacker is full. 2) Check if the Stacker Full Sensor activator is normal.
• Troubleshooting Guides: 1) Check if the stacker is full. 2) Check if the Stacker Full Sensor activator is normal.
  Remove paper from stacker. Replace the Stacker Full Sensor.

• Code: 490
• Display: Insert *** 490: MP Tray Out-of-Paper (* is A4, B4, etc.)
• Description: Specified Cassette is OutOf-Paper or removed. Or the cassette used in the printing process is out-ofpaper.
  1) Check if MT is Out-Of-Paper. 2) Check and see if the out-ofpaper sensor activator is normal.
• Troubleshooting Guides: 1) Check if MT is Out-Of- Paper. 2) Check and see if the out-ofpaper sensor activator is normal.
  Put paper in MT. Replace Out-Of-Paper Sensor.

• Code: 491 … 495
• Display: Insert *** 491 to 495: Tray* Out-of-Paper (* is A4, B4, etc.)
• Description: Cassette 1, 2, 3, 4or 5 has been detected to be Out-Of-Paper
  1) Check and see if the specified cassette is out-ofpaper. 2) Check and see if the outof-paper sensor activator is normal.
• Troubleshooting Guides: 1) Check and see if the specified cassette is out-ofpaper. 2) Check and see if the outof- paper sensor activator is normal.
  Put paper in specified cassette. Replace the corresponding outof- paper sensor.

• Code: 910 … 914
• Display: Service Call 910: Error to 914: Error
• Description: GDDC Error
  910: Tray1 GDDC Error 911: Tray2 GDDC Error 912: Tray3 GDDC Error 913: Tray4 GDDC Error 914: Tray3 GDDC Error
• Troubleshooting Guides: Check to confirm that the tray is mounted correctly. Replace the geared motor of the tray.

• Code: 917
• Display: Service Call 917
• Description: Belt Slit Sensor Error
• Troubleshooting Guides: The belt is not running properly. Does the error message still appear after rebooting?
  Check to confirm that the belt is mounted correctly. Replace the belt.

• Code: 918
• Display: Service Call 918
• Description: Duplex FAN0 Alarm Detection
• Troubleshooting Guides: appear after rebooting? Error of the fan in the duplex unit Does the error still occur after rebooting?
  Check to confirm that the duplex unit is mounted correctly. Check the connection of the fan. Replace the fan.

• Code: 919
• Display: Service Call 919
• Description: Duplex 24V Abnormal Current Detection
• Troubleshooting Guides: 24 V of power is not supplied to the duplex unit properly. Does the error still occur after rebooting?
  Check to confirm that the duplex unit is mounted correctly. Check the connection of the fan. Replace the fan.

• Code: 920
• Display: Service Call 920
• Description: Yellow Image Drum Lock Error
• Troubleshooting Guides: The Y ID unit is not operating properly. Does the error message still appear after rebooting?
  Check to confirm that the Y ID unit is in position. Replace the Y ID unit. Replace the Y ID motor.

• Code: 921
• Display: Service Call 921
• Description: Magenta Image Drum Lock Error
• Troubleshooting Guides: The M ID unit is not operating properly. Does the error message still appear after rebooting?
  Check to confirm that the M ID unit is in position. Replace the M ID unit. Replace the M ID motor.

• Code: 922
• Display: Service Call 922
• Description: Cyan Image Drum Lock Error
• Troubleshooting Guides: The C ID unit is not operating properly. Does the error message still appear after rebooting?
  Check to confirm that the C ID unit is in position. Replace the C ID unit. Replace the C ID motor.

• Code: 923
• Display: Service Call 923
• Description: Black Image Drum Lock Error
• Troubleshooting Guides: The K ID unit is not operating properly. Does the error message still appear after rebooting?
  Check to confirm that the K ID unit is in position. Replace the K ID unit. Replace the K ID motor.

• Code: 924
• Display: Service Call 924
• Description: Tray2 24V Abnormal Voltage Detection
  24 V of power is not supplied to tray 2 properly.
• Troubleshooting Guides: 24 V of power is not supplied to tray 2 properly.
  Check to confirm that tray 2 is mounted correctly.

• Code: 925
• Display: Service Call 925
• Description: Tray3 24V Abnormal Voltage Detection
  24 V of power is not supplied to tray 3 properly.
• Troubleshooting Guides: 24 V of power is not supplied to tray 3 properly.
  Check to confirm that tray 3 is mounted correctly.

• Code: 926
• Display: Service Call 926
• Description: Tray4 24V Abnormal Voltage Detection
  24 V power is not supplied to tray 4 properly.
• Troubleshooting Guides: 24 V power is not supplied to tray 4 properly.
  Check to confirm that tray 4 is mounted correctly.

• Code: 927
• Display: Service Call 927
• Description: Tray5 24V Abnormal Voltage Detection
  24 V of power is not supplied to tray 5 properly.
• Troubleshooting Guides: 24 V of power is not supplied to tray 5 properly.
  Check to confirm that tray 5 is mounted correctly.

• Code: 928
• Display: Service Call 928
• Description: Fuser Motor Lock Error
• Troubleshooting Guides: The fuser is not operating properly. Does the error still occur?
  Check to confirm that the fuser is in position. Replace the fuser. Replace the fuser motor.

• Code: 929
• Display: Service Call 929
• Description: Waste Toner Transfer Motor Lock Error
• Troubleshooting Guides: The waste toner transfer motor is not operating properly. Does the error still occur?
  Check to confirm that the waste toner transfer system is operating properly. Replace the waste toner motor.

• Code: 930
• Display: Service Call 930
• Description: Sub-CPU Clock Frequency Error
• Troubleshooting Guides: The Sub-CPU clock frequency is not correct. Does the error still occur?
  Check the connection of the S2M board. Replace the S2M board.

• Code: 931
• Display: Service Call 931
• Description: Duplex CPU Clock Frequency Error
• Troubleshooting Guides: The duplex CPU clock frequency is not correct. Does the error still occur?
  Check the connection of the V72-2 board. Replace the V72-2 board.

• Code: 932
• Display: Service Call 932
• Description: Inverter CPU Clock Frequency Error
• Troubleshooting Guides: The inverter CPU clock frequency is not correct. Does the error still occur?
  Check the connection of the V72-3 board. Replace the V72-3 board.

• Code: 933
• Display: Service Call 933
• Description: Trya2 CPU Clock Frequency Error
• Troubleshooting Guides: The tray-2 CPU clock frequency is not correct. Does the error still occur?
  Check the connection of the V72-1 board of tray 2. Replace the V72-1 board.

• Code: 934
• Display: Service Call 934
• Description: Trya3 CPU Clock Frequency Error
• Troubleshooting Guides: The tray-3 CPU clock frequency is not correct. Does the error still occur?
  Check the connection of the V72-1 board of tray 3. Replace the V72-1 board.

• Code: 935
• Display: Service Call 935
• Description: Trya4 CPU Clock Frequency Error
• Troubleshooting Guides: The tray-4 CPU clock frequency is not correct. Does the error still occur?
  Check the connection of the V72-1 board of tray 4. Replace the V72-1 board.

• Code: 936
• Display: Service Call 936
• Description: Trya5 CPU Clock Frequency Error
• Troubleshooting Guides: The tray-5 CPU clock frequency is not correct. Does the error still occur?
  Check the connection of the V72-1 board of tray 5. Replace the V72-1 board.

• Code: 940
• Display: Service Call 940
• Description: Waste Toner Transfer Error
• Troubleshooting Guides: The transfer mechanism of the toner duct for ID is not operating properly. Does the error still occur?
  Check to confirm that the basket assembly is in position (if it is engaged with the gear of the printer). Check to confirm that the holder magnet D contains a magnet, and check the magnetic polarity. Replace the HAL IC circuit board. Replace the duct assembly toner.

• Code: F0C, F0D, FFE, FFF
• Display: Service Call 203: Error to 208: Error
  210: Error to 214: Error 0xFOC: Error 0xFOD: Error 0xFFE: Error 0xFFF: Error
• Description: CU Program Dysfunction
  Detected illegal process with CU program.
• Troubleshooting Guides: Detected illegal process with CU program. Write down the 24 digit number displayed on the LCD panel and report it. Turn OFF the power. Then check the insertion of the CU board. Now turn ON the power again.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here

Waste Ink Pad Counter Utility Functions:

– Cleaning printhead.
– Ink charge.
– Fix Epson red lights blinking Error

– Fix Epson Service Required Error: A printer’s ink pad at the end of its service life Please contact Epson Support.

– Check the current value of waste ink counters and ink level counters.
– Clear Waste Ink Counters.
– Read and write serial number.
– Read and write USB ID.
– Read and write HEAD ID.
– Make EEPROM dump, backup.
– Paper feed test.
– Nozzle check.
– Color check pattern.
– Initialize (disable) PF deterioration offset.
– Retrieve device information

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