OKI B6200 Error Codes list and solutions
– Compatible Printer model: OKI B6200
– OKI B6200 Error Code description:
- Code: 001-300
- Description: Top Cover Open
- Causes: Detect Top Cover or Top Cover & Rear Cover OpenDefect of SWITCH I/L ASSY, Confirmation of contact/wiring
- Code: 001-301
- Description: Rear Cover Open
- Causes: Detect Rear Cover Open onlyDefect of INTERLOCK S/W REAR, Confirmation of contact/wiring
- Code: 001-302
- Description: OCT Cover Open
- Causes: Detect OCT Cover OpenDefect of SWITCH REAR COVER, Confirmation of contact/wiring
- Code: 001-306
- Description: Duplex Cover Open
- Causes: Detect Duplex Cover OpenDefect of SWITCH DUPLEX, Confirmation of contact/wiring
- Code: 001-398
- Description: FAN Motor Fail
- Causes: One of FAN MAIN or FAN SUB doesn’ t rotate in specified revolutions. Defect and replacement of Fan Main /Fan Sub Disconnection between MCU PWB J24-16 and Fan Main J244B Disconnection between MCU PWB J27-17 and Fan Sub J270B
- Code: 003-346
- Description: Scope-FD send error detected by Controller(Parity error)
- Causes: Communication fails is caused because ACK is not received by resend in twice.Parity error is detected in HARDWARE of IOT side. If the trouble is not recovered by powering OFF and ON, execute the following. – Check the connection of HVPS/MCU connect harness. – If the trouble is still caused, replace HVPS/MCU PWB.
- Code: 003-347
- Description: Scope-FD send error detected by Controller(Framing error)
- Causes: Framing error is caused because ACK is not received by resend in twice. If the trouble is not recovered by powering OFF and ON, execute the following. – Check the connection of HVPS/MCU connect harness. – If the trouble is still caused, replace HVPS/MCU PWB.
- Code: 003-348
- Description: Send error detected by Controller Detect incorrect command in sending ENOSTR
- Causes: Power OFF and ON
- Code: 003-349
- Description: Send error detected by Controller Sending under runESPIPE
- Causes: Power OFF and ON
- Code: 003-350
- Description: Varieties of errors detected by Controller EIO
- Causes: Power OFF and ON
- Code: 003-354
- Description: Parity error is caused in receiving a status from IOT
- Causes: It is caused when receiving NAK which reporting the communication fail. Check the connection of HVPS/MCU connect harness. If the trouble is still caused, replace HVPS/MCU PWB.
- Code: 003-356
- Description: Overrun is caused in receiving a status from IOT
- Causes: It is caused when receiving NAK which reporting the communication fail.Check the connection of HVPS/MCU connect harness. If the trouble is still caused, replace HVPS/MCU PWB.
Solve OKI B6200 Error codes
- Code: 003-360
- Description: Initialization error between IOT-ESS
- Causes: Fail to initialize IOT (MCU). Check the connection of HVPS/MCU connect harness. Replace HVPS/MCU PWB.
- Code: 003-362
- Description: PAGE-SYNC is caused before the preparation of video output is completed.
- Causes: PageSync becomes active before writing output data until buffer becomes full when printing. Replace the harness to connect ESS and IOT. Replace ESS PWB.
- Code: 003-363
- Description: PAGE-SYNC finish error in outputting video
- Causes: PageSync becomes inactive before the specified size is printed out when printing. Replace the harness to connect ESS and IOT. Replace ESS PWB
- Code: 003-364
- Description: DMA transfer error
- Causes: Compression/decompress is not finished though the specified data is input when compressing or decompressing. Insert and remove RAM on ESS PWB (if it exists) Execute the DC355 DIAG test, and replace HDD if the trouble is not recovered. Replace ESS PWB.
- Code: 003-367
- Description: Other errors from Decompress
- Causes: Detect Line Sync incorrectly. Connection of connecters between ESS PWB J32 and MCU PWB J14, disconnection of Flat Cable, or loose connection. Replace ESS PWB if no problem with Flat Cable.
- Code: 003-368
- Description: PCI Bus Error
- Causes: Access of PCI causes trouble due to the defect of PCI bus. When it is not recovered by powering OFF and On, replace ESS PWB.
- Code: 003-370
- Description: Marker code detect error
- Causes: The finish code is not found in the compressed data (FF02) when depressing the data in specified size. When it is not recovered by powering OFF and On, execute the following. In case of that the specific documents cause the trouble. The possibility of software problem is high. 1. Changing print mode (normal/high quality/high resolution) may print out. 2. Changing RAM size may print out. A. Change RAM size to install B. Change the used size of RAM (Change the setting of port, or received buffer size) In case of that the most of documents cause the trouble. The possibility of hardware problem is high. 1. Change RAM 2. Execute the DC355 DIAG test, and replace HDD if the trouble is not recovered. 3. Replace ESS PWB
- Code: 003-371
- Description: IOT-ESS Communication Fail 1
- Causes: No response from IOT PWB to ESS PWB sending.MCU PWB J14, disconnection of Flat Cable, or loose connection. Replace ESS PWB if no problem with Flat Cable. When it is not recovered yet, replace MCU PWB.
- Code: 003-372
- Description: IOT-ESS Communication Fail 2
- Causes: ESS PWB detects DLL send error. MCU PWB J14, disconnection of Flat Cable, or loose connection. Replace ESS PWB if no problem with Flat Cable. When it is not recovered yet, replace MCU PWB.
- Code: 003-600
- Description: Billing Fail 3
- Causes: Auto recovery of Billing Master Counter. Already registered to History (Hide Fail)
- Code: 003-601
- Description: Billing Fail 4
- Causes: Auto recovery of Billing Backup Counter 1. Already registered to History (Hide Fail)
- Code: 003-602
- Description: Billing Fail 5
- Causes: Auto recovery of Billing Backup Counter 2. Already registered to History (Hide Fail)
- Code: 003-747
- Description: Print Instruction Fail
- Causes: The combinations of printing parameter is not correct such as sets [Tray paper size] to[Auto] of operational panel, sets [Select paper tray] to[Auto] of printer driver, and indicates the printing in indeterminate size.Check printing indication.
- Code: 003-946
- Description: Tray 1 Not In Position
- Causes: Tray 1 is not set. Defect of GUIDE TRAY L ASSY Disconnection of wires from GUIDE TRAY L ASSY J180 to MCU PWB J18 or loose connection. Defect of MCU PWB
- Code: 003-947
- Description: Tray 2 Not In Position
- Causes: Tray 2 is not set. Defect of GUIDE TRAY L ASSY Disconnection of wires from GUIDE TRAY L ASSY J210 to MCU PWB J18 or loose connection. Defect of MCU PWB
- Code: 003-948
- Description: Tray 3 Not In Position
- Causes: Tray 3 is not set. Defect of OPT ASSY SIZE Disconnection of wires from OPT ASSY SIZE J800 to PWB FEEDER 250/550 J80 or loose connection. Defect of MCU PWB
- Code: 003-949
- Description: Tray 4 Not In Position
- Causes: Tray 4 is not set. Defect of OPT ASSY SIZE Disconnection of wires from OPT ASSY SIZE J800 to PWB FEEDER 250/550 J80 or loose connection. Defect of MCU PWB
- Code: 003-950
- Description: Tray 1 No Paper
- Causes: Out of paper in Tray 1. Defect of Tray 1 No Paper Sensor Disconnection of wires from Tray 1 No Paper Sensor J240 to MCU PWB J24 or loose connection. Defect of MCU PWB
- Code: 003-951
- Description: Tray 2 No Paper
- Causes: Out of paper in Tray 2. Defect of Tray 2 No Paper Sensor Disconnection of wires from Tray 2 No Paper Sensor J246 to MCU PWB J24 or loose connection Defect of MCU PWB
- Code: 003-952
- Description: Tray 3 No Paper
- Causes: Out of paper in Tray 3. Defect of Tray 3 No Paper Sensor Disconnection of wires from Tray 3 No Paper Sensor J852 to MCU PWB J85 or loose connection Defect of MCU PWB
- Code: 003-953
- Description: Tray 4 No Paper
- Causes: Out of paper in Tray 4. Defect of Tray 4 No Paper Sensor Disconnection of wires from Tray 4 No Paper Sensor J852 to MCU PWB J85 or loose connection Defect of MCU PWB
- Code: 003-959
- Description: Tray 1 Paper Size Mismatch
- Causes: The paper in Tray1 and the paper specified printing is different. Failure of paper guide setting or breakage failure Defect of GUIDE TRAY ASSY Defect of MCU PWB
- Code: 003-960
- Description: Tray 2 Paper Size Mismatch
- Causes: The paper in Tray2 and the paper specified to print are different. Failure of paper guide setting or breakage failure Defect of GUIDE TRAY ASSY Defect of MCU PWB
- Code: 003-961
- Description: Tray 3 Paper Size Mismatch
- Causes: The paper in Tray3 and the paper specified to print are different. Failure of paper guide setting or breakage failure Defect of OPT ASSY SIZE Defect of MCU PWB
- Code: 003-962
- Description: Tray 4 Paper Size Mismatch
- Causes: The paper in Tray4 and the paper specified to print are different. Failure of paper guide setting or breakage failure Defect of OPT ASSY SIZE Defect of MCU PWB
- Code: 003-965
- Description: ATS/APS No Paper
- Causes: The paper which is specified to print is not in the tray. Check whether paper is set correctly or not. Check No Paper Sensor of each tray.
- Code: 003-966
- Description: ATS/APS No Destination Error
- Causes: No paper which is specified size, direction to print in the tray. Failure of paper guide setting of each tray or breakage failure Defect of each tray’ s Paper Size Sensor
- Code: 004-362
- Description: NVM Read/Write Error
- Causes: Correct Read/Write of NVM on MCU PWB is not possible. When it is not recovered by powering OFF and On, replace MCU PWB.
- Code: 004-363
- Description: Main Motor fail of rotation
- Causes: Main Motor fail of rotation Power OFF and /ON. Replace Main Motor.
- Code: 004-922
- Description: No Toner
- Causes: Time to change drum/toner cartridge Change drum/toner cartridge
- Code: 006-335
- Description: ROS Motor fail of rotation
- Causes: Revolution of ROS Motor doesn’ t become the correct ones for 15sec and 2sec while Warm Up and Run, respectively. Defect of ROS Motor(ROS Assy) Disconnection of wires from MCU PWB J14 to ROS Assy J140 or loose connection.
- Code: 007-313
- Description: Option Tray 4cCommunucation Fail
- Causes: The response of communication with RemoteCPU is error. Check the connection to Option Tray 4.
- Code: 007-950
- Description: Tray 1 Paper Size Mismatch (length slows scan direction error)
- Causes: Defect that the length (slows scan direction) of paper fed from Tray 1/ 2/3/4 is different form the specified length by measuring with REGI. Sensor. Slip of paper feeding roll, wear, fail of rotation Wear of paper feeding gear, jumping, fail of rotation Dirt or defect of REGI. Sensor REGI. Clutch slip, operational falure
- Code: 007-951
- Description: Tray 2 Paper Size Mismatch (length slows scan direction error)
- Causes: Defect that the length (slows scan direction) of paper fed from Tray 1/ 2/3/4 is different form the specified length by measuring with REGI. Sensor. Slip of paper feeding roll, wear, fail of rotation Wear of paper feeding gear, jumping, fail of rotation Dirt or defect of REGI. Sensor REGI. Clutch slip, operational falure
- Code: 007-952
- Description: Tray 3 Paper Size Mismatch (length slows scan direction error)
- Causes: Defect that the length (slows scan direction) of paper fed from Tray 1/ 2/3/4 is different form the specified length by measuring with REGI. Sensor. Slip of paper feeding roll, wear, fail of rotation Wear of paper feeding gear, jumping, fail of rotation Dirt or defect of REGI. Sensor REGI. Clutch slip, operational falure
- Code: 007-953
- Description: Tray 4 Paper Size Mismatch (length slows scan direction error)
- Causes: Defect that the length (slows scan direction) of paper fed from Tray 1/ 2/3/4 is different form the specified length by measuring with REGI. Sensor. Slip of paper feeding roll, wear, fail of rotation Wear of paper feeding gear, jumping, fail of rotation Dirt or defect of REGI. Sensor REGI. Clutch slip, operational falure
- Code: 008-153
- Description: Feed Jam 1(Early Feed Jam)
- Causes: Paper is fed to Regi too fast. Check paper set, dirt or defect of REGI. Sensor
- Code: 008-155
- Description: Regi Sensor On Jam
- Causes: Regi Sensor is On while Warming up.Scrap of paper is left, dirt or defect of REGI. Sensor
- Code: 008-156
- Description: Regi Sensor Off Jam
- Causes: Paper is not fed from Reg position to Fuser position within the specified time. Slip of REGI. Roll, wear, fail of rotation Breakage failure of Fuser drive gear Dirt or defect of REGI. Sensor
- Code: 008-176
- Description: Tray 1 Regi Sensor On Jam
- Causes: Regi Sensor doesn’ t become On though the specified time is passed after starting Tray1 Feed Slip of Tray 1 Feed Roll, wear, fail of rotation Clutch Assy PH(TRAY1) defects Dirt or defect of REGI. Sensors
- Code: 008-180
- Description: Dup Miss Feed Jam
- Causes: Sensor DUP doen’ t become ON when Duplex feeding. Slip of Feed Roll, wear, fail of rotation Dirt or defect of Sensor DUP
- Code: 008-314
- Description: I/F trouble between HVPS/MCU PWB-DM
- Causes: Disconnect Duplex Unit after powering on Check the connection of Duplex Unit and machine
- Code: 009-413
- Description: Toner Black 1 Near Empty
- Causes: Black Toner is almost empty. (No service work) Change drum/toner cartridge as needed.
- Code: 009-909
- Description: EP Cartridge Type Missmatch
- Causes: ID in NVM of IOT machine and ID of drum/toner cartridge are different. Set the correct drum/toner cartridge.
- Code: 009-910
- Description: EP Cartridge Not Installed
- Causes: The drum/toner cartridge is not set. Set the drum/toner cartridge correctly.
- Code: 010-105
- Description: Fuser Exit Sensor On Jam
- Causes: Fuser Exit Sensor doesn’ t detect paper from REGI. Clutch ON after specific time passed. Slip of Feed Roll, wear, fail of rotation Defect of Fuser Exit Sensor Disconnection of wires from Fuser Exit Sensor J4247-1 to MCU PWB J11-10 or loose connection
- Code: 010-106
- Description: Fuser Exit Sensor Off Jam
- Causes: Paper doesn’ t go through Fuser Exit Sensor though the specific time passed after REGI. Sensor go through. Check whether paper is not rolled to Heat Roll. Defect of Fuser Exit Sensor Short out the wires from Fuser Exit Sensor J159-1 to MCU PWB J15B3.
- Code: 010-112
- Description: Exit Out Early Jam
- Causes: Fuser Exit Sensor becomes OFF in shorter time than specified after Fuser Exit Sensor detected the top of paper. (Turning to OFF is too early.) Check whether paper is not rolled to Fuser Exit Roll.
- Code: 010-128
- Description: Duplex Pre Regi Sensor On Jam
- Causes: Paper comes to Regi from Sensor DUP too fast. Dirt or defect of Sensor DUP
- Code: 010-132
- Description: Duplex Path 1 Sensor On Jam
- Causes: Paper is not ejected from Sensor DUP within the specific time, or Sensor DUP is On while Warming up. Slip of Feed Roll, wear, fail of rotation, scrap of paper is left Dirt or defect of Sensor DUP
- Code: 010-164
- Description: Regi.SNR On Jam <Dup Miss Feed Jam>(not wait)
- Causes: Paper doesn’ t come to Reg from Sensor DUP within the specific time. Slip of Feed Roll, wear, fail of rotation Dirt or defect of Sensor DUP
- Code: 010-347
- Description: <OCT failure> Offset Fail (OCT)
- Causes: Fail to communication with machineCheck the connection to the machine, and replace PWBA OCT if it is no problem.
- Code: 010-349
- Description: Fuser STS Front Disconnection Fail
- Causes: Detect Fuser trouble. Replace Fuser Assy if Power OFF and ON cannot recover the FAIL.
- Code: 010-420
- Description: Fuser Unit Pre Warning
- Causes: In the case that PV of Fuser comes to the specified value and the life time to be end. Replace Fuser Unit, and Reset HFSI counter.
- Code: 011-108
- Description: OCT Jam 1 (Paper doesn’ t reach OCT)
- Causes: Paper doesn’ t come to OCT Sensor from Exit Sensor within the specific time. Slip of Feed Roll, wear, fail of rotationDirt or defect of Sensor OCT
- Code: 011-109
- Description: OCT Jam 2 (Paper is not ejected form OCT)
- Causes: Paper is not ejected from OCT Sensor within the specific time, or OCT Sensor is On while Engine Warming up. Slip of Feed Roll, wear, fail of rotation Dirt or defect of Sensor OCT
- Code: 012-300
- Description: Faceup Tray is opened while printing.
- Causes: Detect Cover Interlock Open of FaceUpTray in a job,or Standard mode,or Faceup Tray is opened while printing in OCT mode. Dirt or defect of Sensor Face Up Open
- Code: 012-951
- Description: OCT_FULL_STACK
- Causes: Detect Full Stack(OCT) Detect paper left in the offset ejecting tray. Remove paper in IOT Face Down Tray. Dirt or defect of Sensor Full Stack
- Code: 012-952
- Description: FaceUP Tray Open
- Causes: Detect that Faceup Tray is opened though printing out to Facedown Tray or OCT is specified. Dirt or defect of Sensor Face Up Open
- Code: 012-953
- Description: FaceUP Tray Close
- Causes: Detect that Faceup Tray is closed though printing out to Faceup Tray is specified. Dirt or defect of Sensor Face Up Open
- Code: 012-969
- Description: IOT Center Tray Full
- Causes: Detect paper left in the offset ejecting tray. Remove paper in IOT Face Down Tray. Dirt or defect of Sensor Full Stack
- Code: 016-450
- Description: Same SMB host name
- Causes: The same host names of PCs exist on the network. Change host name.
- Code: 016-452
- Description: Same IP address
- Causes: The same IP address of PCs exist on the network. Check and change the IP address.
- Code: 016-453
- Description: Fail to acquire IP DHCP server
- Causes: Fail to acquire IP address from DHCP server. Set IP address. (Do not acquire from DHCP)
- Code: 016-460
- Description: HDD Full
- Causes: When accessing HD, Detect HDD Full status. Enter the Diag Program Hard Disk, and examine the trouble of DC355 Hard Disk.
- Code: 016-500
- Description: SMTP Server Address Resolution Fail for Mail IO
- Causes: SMTP server name is not correct. Set SMTP server name correctly or set by IP address.
- Code: 016-501
- Description: POP Server Address Resolution Fail for Mail IO
- Causes: POP3 server name is not correct. POP3 server name correctly or set by IP address.
- Code: 016-502
- Description: POP Authentication Fail for Mail IO
- Causes: The certification information (user name and password) of POP3 is not correct. Set the certification information (user name and password) of POP3.
- Code: 016-503
- Description: SMTP Server Address Resolution Fail for Redirector
- Causes: SMTP server name is not correct. Set SMTP server name correctly, or check the setting of DNS server.
- Code: 016-504
- Description: POP Server Address Resolution Fail for Redirector
- Causes: POP3 server name is not correct. POP3 server name correctly, or check the setting of DNS server.
- Code: 016-505
- Description: POP Authentication Fail for Redirector
- Causes: The certification information (user name and password) of POP3 is not correct. Set the certification information (user name and password) of POP3.
- Code: 016-701
- Description: Out of Art EX Memory
- Causes: Detect insufficient memory for PLW process when using ART EX. Print with low resolution if it is possible. (Print mode [normal])
- Code: 016-702
- Description: Cannot Compress at all
- Causes: Printing ART EX is not available due to the lack of print page buffer. Print with low resolution. (Print mode [normal])Add memory. Add print page buffer. Use page printing mode.
- Code: 016-703
- Description: Email Received To Invalid Box
- Causes: When receiving E-Mail, unopened or invalid personal box number is specified. Send e-mail to the valid personal box. Open the new personal box.
- Code: 016-704
- Description: Mailbox is Full
- Causes: Detect personal box full (it reaches the maximum number of messages in one box. (Job end) Delete unnecessary message, and start the job again.
- Code: 016-705
- Description: Secure Print Storage without HD
- Causes: Fail to resister the security print because HDD is not installed. Check that HDD is installed.
- Code: 016-706
- Description: Max. User Number Exceeded
- Causes: Over the maximum number of users of security/sample print.Delete unnecessary message and registered users of security print, and print again.
- Code: 016-707
- Description: Sample Print Fail
- Causes: Fail to register sample print because HDD is not installed or it is failure. Check that HDD is installed. Enter the Diag Program Hard Disk, and examine the trouble of DC355 Hard Disk.
- Code: 016-709
- Description: ART EX Command Error
- Causes: When processing PLW, ART EX command error causes. Cancel the job, and execute the job again.
- Code: 016-710
- Description: Delayed Print Fail
- Causes: Delete the condition to make impossible Delay Print.(Install HD and so on)
- Code: 016-716
- Description: Unable to spool TIFF Data
- Causes: Cannot spool TIFF file due to lack of memory. If HDD is not installed, install it. If it is installed, add the capacity.
- Code: 016-721
- Description: Other Error
- Causes: Unexpected error is caused when printing. Causes maybe as follows. 1. It is printed by auto tray selection while [Paper priority] is set to [no setting] for all paper types in the common menu [Printing settings]. 2.ESC/P command errorCheck printing data
- Code: 016-726
- Description: PDL Auto Switch Fail
- Causes: Printing language cannot be selected automatically when printing mode is set to [Auto]. Causes maybe as follows. 1. PostScript Data is sent without installing PostScript software.Install PostScript software kit. 2. PDF file is directly sent to the machine by using LPR while the internal HDD is not installed though PostScript software is installed. Install intertnal HDD. 3. Data of ART Ⅳ , 201H, ESC/P, HP-GL, or HP-GL/2 is sent with the printing mode [Auto] when ART Ⅳ /Emulation kit is not installed. Install ART Ⅳ / Emulation kit. (HP-GL and HP-GL/2 can be used by PostScript software kit.)
- Code: 016-728
- Description: Unsupported TIFF Data
- Causes: Unsupported tags are included in TIFF file. Check printing data.
- Code: 016-729
- Description: TIFF Data Size is too Big
- Causes: Color standards and resolution of TIFF data are specified over the valid range. Change Color standards and resolution of TIFF file, and print out again.
- Code: 016-730
- Description: Unsupported ART Command
- Causes: A command which is not supported by ART is detected. Check the printing data, delete the command to cause error, and indicate printing.
- Code: 016-731
- Description: Invalid TIFF Data
- Causes: TIFF data is not sufficient. Check the printing data, and indicate printing.
- Code: 016-732
- Description: Data is not printed when the specified form is not registered in the <form composition error> emulation.
- Causes: Decomposer detects that the specified form is not registered. Resend the form data.
- Code: 016-744
- Description: Unsupported function is include in the sent PDF
- Causes: When using PDF1.3, Transparency or JBIG2 is included in PDF file. Print out through a driver by using Acrobat Reader.
- Code: 016-748
- Description: When accessing the personal box, detect FULL status and end the job
- Causes: When accessing HD, detect FULL status and end the job. Make capacity of HD, and print again.
- Code: 016-749
- Description: Detect <JCL/PJL syntax error> the syntax of JCL/ PJL command error
- Causes: Detect syntax error of JCL/PJL command. Correct the command
- Code: 016-751
- Description: PDF Error
- Causes: When processing PDF Bridge, errors such as syntax error, usage of undefined command, parameter error, breakage of PDF file, or internal error of PDF decomposer are caused. Open PDF file by using Adobe Acrobat Reader, and execute printing from [Print] under [File].
- Code: 016-752
- Description: PDF Short of Memory
- Causes: While processing PDF Bridge, detect lack of memory. If the Contents bridge is used, change the setting of [Print mode] in the [Contents Bridge] dialog box. If [High quality] is selected, change to [Normal]. If [Normal speed] is selected, change to [High speed].
- Code: 016-753
- Description: PDF Password Mismatched
- Causes: When processing PDF files protected by password, the password for UI panel setting and the password specified by XPJL (set by Contents Bridge Utility) are not identified. Set the correct password by a printer or Contents Bridge Utility, and execute printing again.
- Code: 016-754
- Description: PDF LZW Not Installed
- Causes: Without installing “Contents Bridge Extension kit”, the PDF file which is LZW compressed is processed by using PDF Bridge. Open PDF file by using Adobe Acrobat Reader, and execute printing from [Print] under [File]. Install Contents Bridge Extension kit.
- Code: 016-755
- Description: PDF Print Prohibited
- Causes: Print the PDF file which is specified not to print. Release the setting not to print the PDF file by using Adobe Acrobat, and execute printing again.
- Code: 016-760
- Description: PS Decompose Error
- Causes: When decomposing Post Script, an error is caused. Set [Print mode] to [High quality]. When it is not recovered yet, set to [Normal].Add print page buffer.Add PS use memory.
- Code: 016-761
- Description: FIFO Empty ERR
- Causes: Image extension error is caused. (FIFO Empty error) Set [Print mode] to [High quality, and execute printing again. When it is not recovered yet, set [page print mode] to [Yes].
- Code: 016-762
- Description: Specified Decomposer Not Exist
- Causes: Unimplemented functions (printing language, printing utility, and so on) are required. The printer can print ART EX, ART Ⅳ, 201H, ESC/P, HP-GL, HPGL/2, TIFF, and PDF data as standard. If sending PostScript is expected, please install the optional PostScript software kit.
- Code: 016-796
- Description: Email Not Printed due to User Settings
- Causes: When printing attached files only at receiving e-mail is set, the e-mail without attachment files is deleted. When printing the message of the e-mail and e-mail header is expected, change the setting on the property screen of CentreWare Internet Services.
- Code: 016-797
- Description: Invalid Output Destination for Email Received
- Causes: The address of the e-mail sent to this machine by using E-mail print faction is not correct. Specify the correct address, and resend the e-mail.
- Code: 016-798
- Description: No TrustMarking Option
- Causes: No HD error is returned when calling S-Image lib by Decomposer. Install the required Option(HD).
- Code: 016-799
- Description: Print Instruction Fail detected in PLW
- Causes: The combination of print parameters is not correct. [Tray paper size] of trays 1-4 are set to [Auto] on the operation panel, [Paper tray select] is set to [Auto], and print out in infinite form. Check the printing indication.
- Code: 016-982
- Description: –
- Causes: When accessing HDD, detect Full status. Detect the error that Full is not released even though it is waited for while. (No page can be stored.) After execute or delete the job (documents) in the same HDD partition, execute the operation again.
- Code: 103-203
- Description: Machine Code Fail
- Causes: Machine Code is not set when shipping from the factory. After the shipment, the data of Machine Code, or MCU PWB and ESS PWB are replaced incorrectly. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.)
- Code: 103-204
- Description: Serial No. Fail
- Causes: Serial No. is not set when shipping from the factory. After the shipment, the data of Serial No., or MCU PWB and ESS PWB are replaced incorrectly. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.)
- Code: 103-207
- Description: All Machine Codes Mismatch
- Causes: At least one of Product Codes which are maintained in three points are wrong value. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.)
- Code: 103-208
- Description: All Serial No. Mismatch
- Causes: At least one of Serial No. which are maintained in three points become wrong value. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.)
- Code: 103-320
- Description: SEEPROM Fail
- Causes: Writing to SEEPROM on ESS PWB is not available. When it is not recovered by powering OFF and On, replace ESS PWB.
- Code: 103-321
- Description: Backup SRAM Fail
- Causes: Writing to SRAM on ESS PWB is not available. When it is not recovered by powering OFF and On, replace ESS PWB.
- Code: 103-331
- Description: ESS ROM DIMM #1 Not Found
- Causes: Extension ROM is not installed. (Option) Install extension ROM. If the trouble is not recovered by installing it, Replace ESS PWB.
- Code: 103-332
- Description: ESS Standard ROM Error
- Causes: Detect standard ROM(On board) error. When it is not recovered by powering OFF and On, replace ESS PWB.
- Code: 103-333
- Description: ASIC Fail
- Causes: Internal process error is caused within ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB.
- Code: 103-334
- Description: Standard Font ROM Error
- Causes: Detect the trouble of ESS standard built in fonts ROM. When it is not recovered by powering OFF and On, replace ESS PWB.
- Code: 103-335
- Description: Font ROM Not Found
- Causes: Font ROM is not built in. If only the standard font ROM is built in, Replace ESS PWB. If the option font ROM is installed, insert and remove theoption font ROM. When it is not recovered yet, replace the option font ROM.
- Code: 103-337
- Description: ESS Standard RAM Error
- Causes: Detect the error of ESS standard built in RAM. When it is not recovered by powering OFF and On, replace ESS PWB.
- Code: 103-338
- Description: Same Font ROMs Found
- Causes: Detect that the same font ROM is installed. Check the font ROM. If the trouble is not recovered, execute the followings. Replace ESS PWB
- Code: 103-339
- Description: ROM DIMM of Another Product Found
- Causes: Detect that the ROM for other machine is installed.
- Code: 103-372
- Description: IOT sc S/W Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB
- Code: 103-373
- Description: IOT Manager software error
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 103-374
- Description: IOT IM DeviceDriver software error
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-200
- Description: Main PWB IC Fail
- Causes: The trouble is caused to IC in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB.
- Code: 116-201
- Description: HD Fail
- Causes: HDD is not started because a physical trouble is caused to HDD when starting. When it is not recovered by powering OFF and On, execute the follownings. Execute HDD Test (DC355) Replace HDD Replace ESS PWB
- Code: 116-203
- Description: M/C is not started because a ProductCode trouble is caused to HDD when starting.
- Causes: HDD is not started because a ProductCode trouble is caused to HDD when starting. The possibility that it is formatted by wring product M/C is high. Format HDD again. Replace HDD.
- Code: 116-204
- Description: M/C is not started because incorrect capacity of HDD is detected when formatting HDD.
- Causes: HDD is formatted, but the incorrect HDD is connected or a trouble of HDD is caused. Format HDD again. Replace HDD.
- Code: 116-206
- Description: Timer Fail
- Causes: Detect the trouble of timer in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB.
- Code: 116-209
- Description: ESS Font ROM DIMM #1 Check Fail
- Causes: When checking Font ROM 1, detect the trouble of Font ROM 1. Power off, and insert and remove the ROM. Replace the extension program & font ROM.
- Code: 116-310
- Description: ESS Font ROM DIMM #2 Check Fail
- Causes: When checking Font ROM 2, detect the trouble of Font ROM 2. Power off, and insert and remove the ROM. Replace the extension program & font ROM.
- Code: 116-311
- Description: ESS Font ROM DIMM #3 Check Fail
- Causes: When checking Font ROM 3, detect the trouble of Font ROM 3. Power off, and insert and remove the ROM. Replace the extension program & font ROM.
- Code: 116-314
- Description: Ethernet Address Fail
- Causes: Detect the trouble of the Ethernet. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-315
- Description: ESS RAM DIMM #1 W/R Check Fail
- Causes: When reading/writing ESS RAM 1, Detect the trouble of RAM. Insert and remove RAM1 of ESS PWB. When it is not recovered yet, replace RAM.
- Code: 116-317
- Description: Standard ROM DIMM Check Fail
- Causes: When checking the standard ROM, detect the trouble of ROM. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-318
- Description: Option ROM DIMM Check Fail
- Causes: When checking the option ROM, detect the trouble of ROM. Power off, and insert and remove the option ROM. When it is not recovered yet, Replace font ROM.
- Code: 116-320
- Description: S/W Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-321
- Description: System S/W Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. When it is not recovered by powering OFF and On, execute the followings. Check whether additional RAM is installed. Replace ESS PWB.
- Code: 116-323
- Description: ESS NVRAM W/R Check Fail
- Causes: When checking reading/writing NVM of ESS PWB, detect an error.When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-324
- Description: Exception Fail
- Causes: The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-326
- Description: ESS ROM DIMM #1 Flash Fail
- Causes: When Reading/Writing ESS ROM1, detect the trouble of ROM. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-327
- Description: ESS ROM DIMM #2 Flash Fail
- Causes: When Reading/Writing ESS ROM2, detect the trouble of ROM. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-328
- Description: L2 Cache Fail
- Causes: The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-330
- Description: HD File System Fail
- Causes: When checking HDD with powering on, detect HDD error or HDD is not formatted. When it is not recovered by powering OFF and On, execute the followings. Execute HDD Test (DC355). Replace HDD Replace ESS PWB.
- Code: 116-332
- Description: Log incorrect
- Causes: Detect the error of log. When it is not recovered by powering OFF and On, execute the followings. Remove HDD once, powering ON and OFF, install HDD, and powering on. Execute HDD Test (DC355) Replace ESS PWB.
- Code: 116-333
- Description: LocalTalk S/W Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-340
- Description: Out of Memory
- Causes: Lack of memory. When it is not recovered by powering OFF and On, execute the followings. Add memory. Remove PostScript (extension ROM).
- Code: 116-348
- Description: S/W Fail
- Causes: The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-349
- Description: Function Call Error
- Causes: The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-350
- Description: AppleTalk S/W Fail
- Causes: The serious error of AppleTalk is caused. An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-351
- Description: EtherTalk S/W Fail
- Causes: The serious error of EtherTalk is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-352
- Description: NetWare S/W Fail
- Causes: The serious error of NetWare is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-353
- Description: lpd S/W Fail
- Causes: The serious error of lpd is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-355
- Description: SNMP Agent S/W Fail
- Causes: The serious error of SNMP Agent is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-356
- Description: EWS S/W Fail
- Causes: The serious error of EWS is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-357
- Description: PS Fatal System S/W Fail
- Causes: The serious error of PS Fatal System is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-358
- Description: Salutation S/W Fail
- Causes: The serious error of Salutation is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-359
- Description: PLW S/W Fail
- Causes: The serious error of PLW is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-360
- Description: SMB S/W Fail
- Causes: The serious error of SMB is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-361
- Description: Spool HD Fatal Error
- Causes: When accessing HDD, the serious error of HDD is caused. Powering OFF and ON, and if the trouble is not recovered yet, execute the followings. Execute the HDD defect test of DC355 Hard Disk Program. If it cannot resolve the trouble, replace HDD. When it is not recovered yet, Replace ESS PWB.
- Code: 116-362
- Description: SSDP Software Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-363
- Description: BMLinkS/Print Service Software Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-365
- Description: Spool Fatal Error
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-366
- Description: Print Utilityoperational falure
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-367
- Description: Parallel I/F S/W Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-368
- Description: Dump Print Fatal Error
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-370
- Description: XJCL S/W Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-371
- Description: PCL Decomposer S/W Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-372
- Description: P-Formatter Fatal Error
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-373
- Description: Dynamic DNS Fatal Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-374
- Description: Auto Switch Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-376
- Description: Port 9100 S/W Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-377
- Description: Video DMA Fail
- Causes: The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB
- Code: 116-378
- Description: MCR(Mail Contents Requester) S/W Fatal Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-379
- Description: MCC(Mail Contents Creator)S/W Fatal Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-385
- Description: IDC S/W Fail
- Causes: An error is caused when processing the software in ESS PWB, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-388
- Description: When requiring HDD, HDD is not installed.
- Causes: HDD is required to the configuration, but HDD is not installed. Check the connection of P310 on ESS PWB.
- Code: 116-389
- Description: When requiring additional RAM, the additional RAM is not installed.
- Causes: Additional RAM is required to the configuration (with HDD), but the additional RAM is not installed. Check whether the additional RAM is installed completely.
- Code: 116-395
- Description: USB Fatal Error
- Causes: The serious error of USB is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-396
- Description: Mail IO Fatal Error
- Causes: The serious error of Mail IO is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-398
- Description: IPP S/W Fail
- Causes: The serious error of IPP is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-399
- Description: JME S/W Fail
- Causes: The serious error of JME is caused. An error is caused when processing the software, and the process cannot be continued after that. Replace ESS PWB.
- Code: 116-701
- Description: –
- Causes: Duplex printing is not available due to lack of memory. Add memory. If HDD doesn’ t exist, install HDD.
- Code: 116-703
- Description: PS Interpret Error
- Causes: An error is caused to PostScript (option). Check the print data or spool setting.
- Code: 116-710
- Description: HP-GL Spool File Overflow
- Causes: Correct document size is not judged because the received data is over the spool size of HP-GL and HP-GL2 Add the assign of HP-GL and HP-GL2 auto layout memory, or install HDD.
- Code: 116-711
- Description: PLW form composition error
- Causes: Composing is not available because the drawing size and direction of PLW form is different from the paper size and direction. Select the paper which is the same size and direction as the registered form.
- Code: 116-712
- Description: Lack of PLW form capacity
- Causes: When registering PLW form and logo data, it is not available to register due to lack of RAM or HDD. With referring the handling manual, delete unnecessary ones after checking the registered form and logos. Or add memory.
- Code: 116-714
- Description: HP-GL Command Error
- Causes: HP-GL command error is caused. Check the print data, delete the command to cause the error, and execute printing again.
- Code: 116-715
- Description: PLW form registration error
- Causes: When registering the form of PLW, it is not available to register due to the limitation of the number of registration. With referring the handling manual, delete unnecessary ones after checking the registered form. Or delete the unnecessary forms by the print command.
- Code: 116-718
- Description: PLW form composition error
- Causes: The specified form is not registered. Use the registered form, or register the required form.
- Code: 116-720
- Description: PCL Memory Low
- Causes: Lack of PCL memoryThe unnecessary port is not started. Or adjust buffer memory size. When it is not recovered yet, add memory.
- Code: 116-737
- Description: Lack of ART user definition
- Causes: When registering the data of user definition (external character fonts, patterns, and so on) by ART, registering is not available due to lack of RAM capacity. Delete it after checking the registered user definition data. Or add memory size.
- Code: 116-738
- Description: Form composition error
- Causes: Composing is not available because the drawing size and direction of form is different from the paper size and direction. Select the paper which is the same size and direction as the registered form.
- Code: 116-739
- Description: Lack of form and logo capacity
- Causes: When registering PLW form and logo data, it is not available to register due to lack of RAM or HDD. With referring the handling manual, delete unnecessary ones after checking the registered form and logos. Or add memory.
- Code: 116-740
- Description: Numeric error
- Causes: Numeric is over the limited value in interpreter. Delete the data because the value over the limit is used in printing data.
- Code: 116-741
- Description: Form registration error
- Causes: When registering the form, it is not available to register due to the limitation of the number of registration. With referring the handling manual, delete unnecessary ones after checking the registered form. Or delete the unnecessary forms by the print command.
- Code: 116-742
- Description: Logo registration error
- Causes: When registering the logo data, it is not available to register due to the limitation of the number of registration. With referring the handling manual, delete unnecessary ones after checking the registered logo. Or delete the unnecessary logos by the print command.
- Code: 116-743
- Description: Form/Logo size over flow
- Causes: The received data (form /logo) is over te registered buffer size. With referring the handling manual, add the memory size of form registration area in the memory setting. Or install HDD.
- Code: 116-745
- Description: ART Command Error
- Causes: An error is caused to ART command. Check the print data, delete the command to cause the error, and execute printing again.
- Code: 116-746
- Description: Form composition error
- Causes: The specified form is not registered. Use the registered form, or register the required form.
– Get more information about Epson XP 15000 troubleshooting, click here
– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here
Waste Ink Pad Counter Utility Functions:
– Cleaning printhead.
– Ink charge.
– Fix Epson red lights blinking Error
– Fix Epson Service Required Error: A printer’s ink pad at the end of its service life Please contact Epson Support.
– Check the current value of waste ink counters and ink level counters.
– Clear Waste Ink Counters.
– Read and write serial number.
– Read and write USB ID.
– Read and write HEAD ID.
– Make EEPROM dump, backup.
– Paper feed test.
– Nozzle check.
– Color check pattern.
– Initialize (disable) PF deterioration offset.
– Retrieve device information
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