KIP 7100 Error Codes list and fixing solutions

KIP 7100 Error Codes list and fixing solutions

– Compatible Printer model: KIP 7100
– KIP 7100 Error Code List and description errors:

• Code: E-000
• Description: Fuser Temperature Rising Error
• Causes: Fuser Temperature does not reach 50C within 120 seconds after turning on.
• Remedy: Error clearance 1 Have you cleared the fuser error in the Error Clear Mode? Yes Wait until the Fuser Unit is enough cooled down. Then select the Error Clear Mode and clear the concerning error.
  Wires 2 Are wires among Lamp (H1, H2), Solid State Relay (SSR1) and Thermistors (TH1 & TH2) connected properly? No Connect them properly.
  Lamp (H1, H2) 3 Unplug the machine, and then check the resistance of Lamp (H1, H2) with the multi-meter. Is it 15k ohm or lower? No Replace the Lamp.
  Thermistors (TH1 & TH2) 4 Select the Information Mode, and then check the temperature of fuser detected by Thermistors (TH1 & TH2). Item No. : 00 (Fuser temperature 1) 01 (Fuser temperature 2) Is each temperature normal? No Replace the concerning Thermistor.
  DC Power Supply (DCP1) or Fuse 5 Confirm that the machine is turned on, and then check the voltage of the orange line (J220-4). Is it 24V? No Replace the DC Power Supply if there is no problem with the wires. Confirm that the machine is turned off, and then check whether or not each Fuse is broken. Is any Fuse broken? Yes Replace the Fuse.
  Relay (RY1) 6 Select the Device Operation Mode, and then change the signal of the following signal to “H”. Device Code : 22 (Fuser Relay) And check the resistance between the following points. Between RY1-2 and RY1-4 Between RY1-6 and RY1-8 Is the each resistance almost 0 ohm? No Replace the Relay.
  Solid State Relay (SSR1) 7 Select the Device Operation Mode, and then change the signal of the following signals to “H”. Device Code : 22 (Fuser Relay) 21 (Fuser Lamp 1) Then check the voltage between J105-1 and J105-2. Is it 0V? Yes Replace the Solid State Relay No Replace the PW12420 PCB.
  CAUTION Change the signal of “21” (Fuser Lamp 1) to “L” after checking!

• Code: E-001
• Description: Fuser Over Temperature Error
• Causes: Fuser Temperature reaches over 230C.
• Remedy: Error clearance 1 Have you cleared the fuser error in the Error Clear Mode? (Refer to the page 8-154 as for the Error Clear Mode.) Yes Wait until the Fuser Unit is enough cooled down. Then select the Error Clear Mode and clear the concerning error.
  Wires 2 Are wires among Lamp (H1, H2), Solid State Relay (SSR1) and Thermistors (TH1 & TH2) connected properly? No Connect them properly.
  Solid State Relay (SSR1) 3 Does the error occur again even if you have cleared it in the Error Clear Mode? Yes Replace the Solid State Relay.
  Thermistors (TH1 & TH2) 4 Select the Information Mode, and then check the temperature of fuser detected by Thermistors (TH1 & TH2). Item No. : 00 (Fuser temperature 1) 01 (Fuser temperature 2) Is each temperature normal? No Replace the concerning Thermistor.

• Code: E-002
• Description: Fuser Low Temperature Error
• Causes: 1. Fuser Temperature at the time of turning on was 50 to 100 oC, but it does not rise up to 120 oC within 150 seconds after that. 2. Fuser Temperature at the time of turning on was higher than 100 oC, but it does not rise up to the setting temperature within 330 seconds after that.
• Remedy: Error clearance 1 Have you cleared the fuser error in the Error Clear Mode? Yes Wait until the Fuser Unit is enough cooled down. Then select the Error Clear Mode and clear the concerning error.
  Wires 2 Are wires among Lamp (H1, H2), Solid State Relay (SSR1) and Thermistors (TH1 & TH2) connected properly? No Connect them properly.
  Lamp (H1, H2) 3 Unplug the machine, and then check the resistance of Lamp (H1, H2) with the multi-meter. Is it 15k ohm or lower? No Replace the Lamp.
  Thermistors (TH1 & TH2) 4 Select the Information Mode, and then check the temperature of fuser detected by Thermistors (TH1 & TH2). Item No. : 00 (Fuser temperature 1) 01 (Fuser temperature 2) Is each temperature normal? No Replace the concerning Thermistor.
  DC Power Supply (DCP1) or Fuse 5 Confirm that the machine is turned on, and then check the voltage of the orange line (J220-4). Is it 24V? No Replace the DC Power Supply if there is no problem with the wires. Confirm that the machine is turned off, and then check whether or not each Fuse is broken. Is any Fuse broken? Yes Replace the Fuse.
  Relay (RY1) 6 Select the Device Operation Mode, and then change the signal of the following signal to “H”. Device Code : 22 (Fuser Relay) And check the resistance between the following points. Between RY1-2 and RY1-4 Between RY1-6 and RY1-8 Is the each resistance almost 0 ohm? No Replace the Relay.
  Solid State Relay (SSR1) 7 Select the Device Operation Mode, and then change the signal of the following signals to “H”. Device Code : 22 (Fuser Relay) 21 (Fuser Lamp 1) Then check the voltage between J105-1 and J105-2. Is it 0V? Yes Replace the Solid State Relay No Replace the PW12420 PCB.
  CAUTION Change the signal of “21” (Fuser Lamp 1) to “L” after checking!

• Code: E-003
• Description: Fuser Temperature Abnormal Fall Error
• Causes: The difference of temperature between center and side of fuser becomes 50C or more.
• Remedy: Error clearance 1 Have you cleared the fuser error in the Error Clear Mode? Yes Wait until the Fuser Unit is enough cooled down. Then select the Error Clear Mode and clear the concerning error.
  Wires 2 Are wires among Lamp (H1, H2), Solid State Relay (SSR1) and Thermistors (TH1 & TH2) connected properly? No Connect them properly.
  Thermistors (TH1 & TH2) 3 Select the Information Mode, and then check the temperature of fuser detected by Thermistors (TH1 & TH2). Item No. : 00 (Fuser temperature 1) 01 (Fuser temperature 2) Is each temperature normal? No Replace the concerning Thermistor.

• Code: E-004
• Description: Fuser Temperature Abnormal Fall Error
• Causes: The Lamp of fuser lights (Signal HEAT1 is ‘H’) to heat up the Fuser Roller in the ready condition, but even 1 oC of temperature rise can not be accomplished within 30 seconds.
• Remedy: Error clearance 1 Have you cleared the fuser error in the Error Clear Mode? Yes Wait until the Fuser Unit is enough cooled down. Then select the Error Clear Mode and clear the concerning error.
  Wires 2 Are wires among Lamp (H1, H2), Solid State Relay (SSR1) and Thermistors (TH1 & TH2) connected properly? No Connect them properly.
  Lamp (H1, H2) 3 Unplug the machine, and then check the resistance of Lamp (H1, H2) with the multi-meter. Is it 15k ohm or lower? No Replace the Lamp.
  Thermistors (TH1 & TH2) 4 Select the Information Mode, and then check the temperature of fuser detected by Thermistors (TH1 & TH2). Item No. : 00 (Fuser temperature 1) 01 (Fuser temperature 2) Is each temperature normal? No Replace the concerning Thermistor.
  DC Power Supply (DCP1) or Fuse 5 Confirm that the machine is turned on, and then check the voltage of the orange line (J220-4). Is it 24V? No Replace the DC Power Supply if there is no problem with the wires. Confirm that the machine is turned off, and then check whether or not each Fuse is broken. Is any Fuse broken? Yes Replace the Fuse.
  Relay (RY1) 6 Select the Device Operation Mode, and then change the signal of the following signal to “H”. Device Code : 22 (Fuser Relay) And check the resistance between the following points. Between RY1-2 and RY1-4 Between RY1-6 and RY1-8 Is the each resistance almost 0 ohm? No Replace the Relay.
  Solid State Relay (SSR1) 7 Select the Device Operation Mode, and then change the signal of the following signals to “H”. Device Code : 22 (Fuser Relay) 21 (Fuser Lamp 1) Then check the voltage between J105-1 and J105-2. Is it 0V? Yes Replace the Solid State Relay No Replace the PW12420 PCB.
  CAUTION Change the signal of “21” (Fuser Lamp 1) to “L” after checking!

• Code: E-010
• Description: Main Motor Error
• Causes: The Main Motor Output Detection Signal (MAINM_LD) continues to be ‘H’ for 3 seconds or longer when the Main Motor is rotating.
• Remedy: Wires 1 Is the wire between Main Motor and PW12420 PCB connected properly? No Connect it properly.
  DC Power Supply (DCP1) or Fuse 2 Confirm that the machine is turned on, and then check the voltage of the orange line (J220-4). Is it 24V? No Replace the DC Power Supply if there is no problem with the wires. Confirm that the machine is turned off, and then check whether or not each Fuse is broken. Is any Fuse broken? Yes Replace the Fuse.
  Main Motor (M1) 3 Check the operation of Main Motor in the Device Operation Mode of the Service Mode. Device Code : 00 (Main Motor) Does the Main Motor operate correctly? No Replace the Main Motor.

• Code: E-011
• Description: Fuser Motor Error
• Causes: The Fuser Motor Output Detection Signal (HEATM_LD) continues to be ‘H’ for 3 seconds or longer when the Fuser Motor is rotating.
• Remedy: Wires 1 Is the wire between Fuser Motor and PW12420 PCB connected properly? No Connect it properly.
  DC Power Supply (DCP1) or Fuse 2 Confirm that the machine is turned on, and then check the voltage of the orange line (J220-4). Is it 24V? No Replace the DC Power Supply if there is no problem with the wires. Confirm that the machine is turned off, and then check whether or not each Fuse is broken. Is any Fuse broken? Yes Replace the Fuse.
  Fuser Motor (M2) 3 Check the operation of Fuser Motor in the Device Operation Mode of the Service Mode. Device Code : 01 (Fuser Motor) Does the Fuser Motor operate correctly? No Replace the Fuser Motor.

• Code: E-012
• Description: Developer Press Motor Error
• Causes: The Developer Press Sensor Signal (PRESS_S) does not change to ‘L’ within 30 seconds after turning on.
• Remedy: Wires 1 Are the wires among Developer Press Sensor (PH4), PW12420 PCB, Driver PCB B (PW6654) and Developer Press Motor (M4) connected properly? No Connect them properly.
  Developer Press Motor (M4) Driver PCB B (PW6654) 2 Turn off the machine, and then turn it on again. Is the Developer Unit moved to the Drum side? No Replace the Developer Press Motor or Driver PCB B.
  Developer Press Sensor (PH4) 3 Select the Signal Code “104” (Developer Press Sensor) in the Signal Status Mode, and then turn on the machine again. Does the status change from “H” to “L” after turning on? No Replace the Developer Press Sensor.
  Fuse 4 Does the fuse (F3) have a proper conductivity? No Replace the fuse (F3).

• Code: E-020
• Description: Counter Error
• Causes: The Counter Connection Detection Signal (COUNT_OPN) continues to be ‘L’ for 1 second or longer after turning on.
• Remedy: Wires 1 Is the wire between Counter and PW12420 PCB connected properly? No Connect it properly.
  DC Power Supply (DCP1) or Fuse 2 Confirm that the machine is turned on, and then check the voltage of the orange line (J220-5). Is it 24V? No Replace the DC Power Supply if there is no problem with the wires. Turn off the machine. Does the fuse (F1) have a proper conductivity? No Replace the fuse (F1).
  Counter 3 Check the operation of Counter in the Device Operation Mode of the Service Mode. Device Code : 26 (Counter) Does the Counter operate correctly? No Replace the Counter.

• Code: E-031
• Description: Image Corona Output Error
• Causes: The Image Corona Output Detection Signal (IM_LD) continues to be ‘L’ for 1 second or longer when the Image Corona is ON.
• Remedy: Wires 1 Are wires among Image Corona, HV Power Supply PCB and PW12420 PCB connected properly? No Connect them properly.
  Image Corona 2 Is the Image Corona dirty? Yes Clean each Corona Wire, Grid Plate and housing. Is the Corona Wire broken? Yes Replace the Corona Wire.
  Cleaning Roller 3 Does the bias terminal plate touch to Cleaning Roller shaft properly? No Remove and reapply conductive grease to Cleaning Roller shaft. Relocate the bias terminal plates properly. Is grease applied enough? No Remove and reapply conductive grease to Cleaning Roller shaft.
  Transfer Corona 4 Is the Transfer Corona dirty? Yes Clean each Corona Wire and housing. Is the Corona Wire broken? Yes Replace the Corona Wire.
  Separation Corona 5 Is the Separation Corona dirty? Yes Clean each Corona Wire and housing. Is the Corona Wire broken? Yes Replace the Corona Wire.
  HV Power Supply 6 Can you fix the problem if you replace the HV Power Supply? Yes OK

• Code: E-032
• Description: Separation Corona Output Error
• Causes: The Separation Corona Output Detection Signal (AC_LD) continues to be ‘L’ for 1 second or longer when the Separation Corona is ON.
• Remedy: Wires 1 Are wires among Image Corona, HV Power Supply PCB and PW12420 PCB connected properly? No Connect them properly.
  Image Corona 2 Is the Image Corona dirty? Yes Clean each Corona Wire, Grid Plate and housing. Is the Corona Wire broken? Yes Replace the Corona Wire.
  Cleaning Roller 3 Does the bias terminal plate touch to Cleaning Roller shaft properly? No Remove and reapply conductive grease to Cleaning Roller shaft. Relocate the bias terminal plates properly. Is grease applied enough? No Remove and reapply conductive grease to Cleaning Roller shaft.
  Transfer Corona 4 Is the Transfer Corona dirty? Yes Clean each Corona Wire and housing. Is the Corona Wire broken? Yes Replace the Corona Wire.
  Separation Corona 5 Is the Separation Corona dirty? Yes Clean each Corona Wire and housing. Is the Corona Wire broken? Yes Replace the Corona Wire.
  HV Power Supply 6 Can you fix the problem if you replace the HV Power Supply? Yes OK

• Code: E-033
• Description: Transfer Corona Output Error
• Causes: The Transfer Corona Output Detection Signal (TR_LD) continues to be ‘L’ for 1 second or longer when the Transfer Corona is ON.
• Remedy: Wires 1 Are wires among Image Corona, HV Power Supply PCB and PW12420 PCB connected properly? No Connect them properly.
  Image Corona 2 Is the Image Corona dirty? Yes Clean each Corona Wire, Grid Plate and housing. Is the Corona Wire broken? Yes Replace the Corona Wire.
  Cleaning Roller 3 Does the bias terminal plate touch to Cleaning Roller shaft properly? No Remove and reapply conductive grease to Cleaning Roller shaft. Relocate the bias terminal plates properly. Is grease applied enough? No Remove and reapply conductive grease to Cleaning Roller shaft.
  Transfer Corona 4 Is the Transfer Corona dirty? Yes Clean each Corona Wire and housing. Is the Corona Wire broken? Yes Replace the Corona Wire.
  Separation Corona 5 Is the Separation Corona dirty? Yes Clean each Corona Wire and housing. Is the Corona Wire broken? Yes Replace the Corona Wire.
  HV Power Supply 6 Can you fix the problem if you replace the HV Power Supply? Yes OK

– KIP 7100 Error codes and solution steps to fix:

• Code: E-034
• Description: Bias Output Error
• Causes: Bias Output Detection Signal (BIAS_LD) continues to be ‘L’ for 1 second or longer when a specified bias is supplied to the corresponding Developer Unit components.
• Remedy: Wires 1 Are wires among Developer Unit, HV Power Supply PCB and PW12420 PCB connected properly? No Connect them properly.
  Developer Unit 2 Is the toner spill out from the Developer Unit? (Or is there any similar problem?) Yes Clean each Corona Wire, Grid Plate and housing. Is the high voltage of Regulation Roller leaking? (The resistance between the central part of Regulation Roller and the Ground is 5 mega ohm or smaller if leaking.) Yes Replace the Regulation Roller.
  HV Power Supply 3 Can you fix the problem if you replace the HV Power Supply? Yes OK

• Code: E-040
• Description: Cutter Error
• Causes: 1. The Cutter Home Sensor Signal (MSCUT_L or MSCUT_R) does not change to ‘H’ within 100 millisecond since the Cutter has started the operation. 2. The Cutter Home Sensor Signal (MSCUT_L or MSCUT_R) does not change to ‘L’ within 1 second since the Cutter has started the operation.
• Remedy: Wires 1 Is the wire between Cutter Unit and PW12420 PCB connected properly? No Connect it properly.
  Cutter Home Position Sensors (MS6 & MS7) 2 Check the status of the following signals in the Signal Status Mode of the Service Mode. Signal Code : 094 (Cutter Home Position Right) 095 (Cutter Home Position Left) Is the status “L” when the Cutter is at each home position? No Replace the Cutter Unit.
  Developer Press Sensor (PH4) 3 Check the operation of Cutter in the Device Operation Mode of the Service Mode. Device Code : 27 (Cutter Motor 1) 28 (Cutter Motor 2) Does the Cutter operate? No Replace the Cutter Unit.

• Code: E-050
• Description: FPGA Error
• Causes: Initialization of FPGA is failed after turning on.
• Remedy: PW12420 PCB 1 Can you fix the problem if you replace the PW12420 PCB? Yes OK

• Code: E-070
• Description: Developer Unit Set Error
• Causes: 1. The Connector J-253 is not connected. 2. The Switch (MS4) is ‘open’ condition, which detects open/close of Engine Unit or Toner Hatch.
• Remedy: Wires 1 Is the wire between Developer Unit and PW12420 PCB connected properly? No Connect it properly.
  Switch (MS4) 2 Is the actuator of Switch correctly pressed down when you close the Engine Unit or Toner Hatch? No Adjust the positions of Switch (or Toner Hatch and Engine Unit).

• Code: E-080
• Description: Density Sensor Error
• Causes: The default output of Density Sensor reaches less than 0.1V or more than 1.3V.
• Remedy: Wires 1 Is the wire between Toner Density Sensor and PW12420 PCB connected properly? No Connect it properly.
  Density Sensor (PH11) 2 Can you fix the problem if you replace Density Sensor? No Replace PW12420 with a new one.

• Code: E-081
• Description: Density Sensor Output Error
• Causes: The gap between the default output and the standard output of Density Sensor reaches less than 2V.
• Remedy: Wires 1 Is the wire between Toner Density Sensor and PW12420 PCB connected properly? No Connect it properly.
  Density Sensor (PH11) 2 Can you fix the problem if you replace Density Sensor? No Replace PW12420 with a new one.

• Code: J-0101
• Description: Roll 2 Feeding Jam “Delay”
• Causes:
• Remedy: Installation of roll paper 1 Is the roll paper correctly installed to the Roll Deck 2? No Install it correctly.
  Roll 2 Set Sensor (PH9) 2 Check the status of Roll 2 Set Sensor in the Signal Status Mode of the Service Mode. Signal Code : 106 (Roll 2 Set Sensor) Is the status “H” when the roll paper is set? No 1. Is there any problem with the Drawer Connector which connects the machine and the Roll Deck. 2. Check if there is any problem with the wire connected to the Roll 2 Set Sensor. 3. Replace the Roll 2 Set Sensor if there is no problem with the wire.
  Roll 2 Feed Clutch (CL6) 3 Check the operation of Roll 2 Feed Clutch in the Device Operation Mode of the Service Mode. Device Code : 08 (Roll 2 Feed Clutch) Does the clutch operate when you change the output signal from “L” to “H”? No 1. Check if there is any problem with the wire connected to the Roll 2 Feed Clutch. 2. Replace the Roll 2 Feed Clutch if there is no problem with the wire.
  Main Motor (M1) 4 Check the status of Roll 2 Set Sensor in the Signal Status Mode of the Service Mode while making the following operation. (Signal Code : 106) 1. Set the leading edge of roll 2 between feeding rollers. (Leading edge must not pass over the Roll 2 Set Sensor.) 2. Close the Roll Deck. Does the status change from “L” to “H” when the machine is transporting the paper? No 1. Check the driving belts of the Roll Deck. 2. Check if there is any problem with the wire connected to the Main Motor. 3. Replace the Main Motor if there is no problem with the wire. Yes 1. Remove the whole Roll Deck, and then re-install it to the machine correctly.

• Code: J-0102
• Description: Roll 1 Feeding Jam “Delay”
• Causes:
• Remedy: Installation of roll paper 1 Is the roll paper correctly installed to the Roll Deck 2? No Install it correctly.
  Roll 1 Set Sensor (PH7) 2 Check the status of Roll 1 Set Sensor in the Signal Status Mode of the Service Mode. Signal Code : 105 (Roll 1 Set Sensor) Is the status “H” when the roll paper is set? No 1. Is there any problem with the Drawer Connector which connects the machine and the Roll Deck. 2. Check if there is any problem with the wire connected to the Roll 1 Set Sensor. 3. Replace the Roll 1 Set Sensor if there is no problem with the wire.
  Roll 1 Feed Clutch (CL4) 3 Check the operation of Roll 1 Feed Clutch in the Device Operation Mode of the Service Mode. Device Code : 06 (Roll 1 Feed Clutch) Does the clutch operate when you change the output signal from “L” to “H”? No 1. Check if there is any problem with the wire connected to the Roll 1 Feed Clutch. 2. Replace the Roll 1 Feed Clutch if there is no problem with the wire.
  Main Motor (M1) 4 Check the status of Roll 1 Set Sensor in the Signal Status Mode of the Service Mode while making the following operation. (Signal Code : 105) 1. Set the leading edge of roll 1 between feeding rollers. (Leading edge must not pass over the Roll 1 Set Sensor.) 2. Close the Roll Deck. Does the status change from “L” to “H” when the machine is transporting the paper? No 1. Check the driving belts of the Roll Deck. 2. Check if there is any problem with the wire connected to the Main Motor. 3. Replace the Main Motor if there is no problem with the wire. Yes 1. Remove the whole Roll Deck, and then re-install it to the machine correctly.

• Code: J-0103, J-0303
• Description: Feeding Jam “Delay” (J-0103) & “Early” (J-0303)
• Causes:
• Remedy: Mis-feed of paper 1 Does the paper mis-fed occur between Roll 1 Set Sensor and Feed Sensor? Yes Remove the mis-fed paper.
  Feed Sensor (PH6) 2 Check the status of Feed Sensor in the Signal Status Mode of the Service Mode. Signal Code : 108 (Feed Sensor) Is the status “L” when the paper is not passing beside the sensor? And is it “H” when the paper is passing beside the sensor? No 1. Is there any problem with the Drawer Connector which connects the machine and the Roll Deck. 2. Check if there is any problem with the wire connected to the Feed Sensor. 3. Replace the Feed Sensor if there is no problem with the wire.
  Cutter Home Position Sensor (MS6 & MS7) 3 Check the status of Cutter Home Position Sensors in the Signal Status Mode of the Service Mode. Signal Code : 094 (Cutter Home Position Right) 095 (Cutter Home Position Left) Is the status “H” when the Cutter is at each home position? And is it “L” when the Cutter is not at the home position? No 1. Check if there is any problem with the wire connected to the Cutter Home Position Sensor. 2. Replace the Cutter Home Position Sensors if there is no problem with the wire.
  Driving mechanism 4 Check the operation of Feed Clutch in the Device Operation Mode of the Service Mode. Device Code : 10 (Feed Clutch) Also open and close the Roll Deck, and check if the Main Motor rotates correctly. Does each Feed Clutch and Main Motor operate correctly? No Replace the Feed Clutch or Main Motor if it is defective.

• Code: J-0104, J-0204
• Description: Reg. Jam “Delay” (J-0104), “Stay” (J-0204) “Early” (J-0304), “Remained” (J-1004)
• Causes:
• Remedy: Mis-feed of paper 1 Does the paper mis-fed occur around the Registration Roller? Yes Remove the mis-fed paper.
  Registration Sensor (PH1) 2 Check the status of Registration Sensor in the Signal Status Mode of the Service Mode. Signal Code : 100 (Registration Sensor) Is the status “L” when the paper is not passing beside the sensor? And is it “H” when the paper is passing beside the sensor? No 1. Check if there is any problem with the wire connected to the Registration Sensor. 2. Replace the Registration Sensor if there is no problem with the wire.
  Engine Unit 3 Is the Engine Unit closed firmly until it is locked? (Is the pressure around the Registration Roller correct?) No 1. Close the Engine Unit firmly. 2. Adjust the pressure around the Registration Roller.
  Driving mechanism 4 Check the operation of Registration Clutch in the Device Operation Mode of the Service Mode. Device Code : 11 (Registration Clutch) Also open and close the Roll Deck, and check if the Main Motor rotates correctly. Does each Registration Clutch and Main Motor operate correctly? No Replace the Registration Clutch or Main Motor if it is defective.

• Code: J-0106, J-0206
• Description: Internal Jam “Delay” (J-0106), “Stay” (J-0206) “Early” (J-0306), “Remained” (J-1006
• Causes:
• Remedy: Mis-feed of paper 1 Does the paper mis-fed occur around the separation area? Yes Remove the mis-fed paper.
  Separation Sensor (PH2) 2 Check the status of Separation Sensor in the Signal Status Mode of the Service Mode. Signal Code : 010 (Separation Sensor) Is the status “L” when the paper is not passing beside the sensor? And is it “H” when the paper is passing beside the sensor? No 1. Check if there is any problem with the wire connected to the Separation Sensor. 2. Replace the Separation Sensor if there is no problem with the wire.
  Transfer / Separation Corona 3 Is the Transfer / Separation Corona Unit installed to the machine correctly? Yes Install the Transfer / Separation Corona Unit correctly. Is the Corona Wire broken? Yes Replace the Corona Wire.
  HV Power Supply 4 Is the output from the HV Power Supply to the Separation Corona correct? No Replace the HV Power Supply.

• Code: J-0107, J-0207
• Description: Fuser Jam “Delay” (J-0107), “Stay” (J-0207) “Early” (J-0307), “Remained” (J-1007)
• Causes:
• Remedy: Mis-feed of paper 1 Does the paper mis-fed occur around the fuser area? Yes Remove the mis-fed paper.
  Exit Sensor (PH3) 2 Check the status of Exit Sensor in the Signal Status Mode of the Service Mode. Signal Code : 011 (Exit Sensor) Is the status “L” when the paper is not passing beside the sensor? And is it “H” when the paper is passing beside the sensor? No 1. Check if there is any problem with the wire connected to the Exit Sensor. 2. Replace the Exit Sensor if there is no problem with the wire.

• Code: J-0304, J-1004
• Description: Reg. Jam “Delay” (J-0104), “Stay” (J-0204) “Early” (J-0304), “Remained” (J-1004)
• Causes:
• Remedy: Mis-feed of paper 1 Does the paper mis-fed occur around the Registration Roller? Yes Remove the mis-fed paper.
  Registration Sensor (PH1) 2 Check the status of Registration Sensor in the Signal Status Mode of the Service Mode. Signal Code : 100 (Registration Sensor) Is the status “L” when the paper is not passing beside the sensor? And is it “H” when the paper is passing beside the sensor? No 1. Check if there is any problem with the wire connected to the Registration Sensor. 2. Replace the Registration Sensor if there is no problem with the wire.
  Engine Unit 3 Is the Engine Unit closed firmly until it is locked? (Is the pressure around the Registration Roller correct?) No 1. Close the Engine Unit firmly. 2. Adjust the pressure around the Registration Roller.
  Driving mechanism 4 Check the operation of Registration Clutch in the Device Operation Mode of the Service Mode. Device Code : 11 (Registration Clutch) Also open and close the Roll Deck, and check if the Main Motor rotates correctly. Does each Registration Clutch and Main Motor operate correctly? No Replace the Registration Clutch or Main Motor if it is defective.

• Code: J-0306, J-1006
• Description: Internal Jam “Delay” (J-0106), “Stay” (J-0206) “Early” (J-0306), “Remained” (J-1006
• Causes:
• Remedy: Mis-feed of paper 1 Does the paper mis-fed occur around the separation area? Yes Remove the mis-fed paper.
  Separation Sensor (PH2) 2 Check the status of Separation Sensor in the Signal Status Mode of the Service Mode. Signal Code : 010 (Separation Sensor) Is the status “L” when the paper is not passing beside the sensor? And is it “H” when the paper is passing beside the sensor? No 1. Check if there is any problem with the wire connected to the Separation Sensor. 2. Replace the Separation Sensor if there is no problem with the wire.
  Transfer / Separation Corona 3 Is the Transfer / Separation Corona Unit installed to the machine correctly? Yes Install the Transfer / Separation Corona Unit correctly. Is the Corona Wire broken? Yes Replace the Corona Wire.
  HV Power Supply 4 Is the output from the HV Power Supply to the Separation Corona correct? No Replace the HV Power Supply.

• Code: J-0307, J-1007
• Description: Fuser Jam “Delay” (J-0107), “Stay” (J-0207) “Early” (J-0307), “Remained” (J-1007)
• Causes:
• Remedy: Mis-feed of paper 1 Does the paper mis-fed occur around the fuser area? Yes Remove the mis-fed paper.
  Exit Sensor (PH3) 2 Check the status of Exit Sensor in the Signal Status Mode of the Service Mode. Signal Code : 011 (Exit Sensor) Is the status “L” when the paper is not passing beside the sensor? And is it “H” when the paper is passing beside the sensor? No 1. Check if there is any problem with the wire connected to the Exit Sensor. 2. Replace the Exit Sensor if there is no problem with the wire.

• Code: J-1100
• Description: Paper jam by opening the Roll Deck during printing
• Causes:
• Remedy: Opening the Roll Deck 1 Did you open the Roll Deck before the completion of printing? (Roll paper will be rewound after printing. J-1100 will be indicated if you open the deck at that time.) Yes Wait until the roll paper is completely rewound.
  Lock of Roll Deck 2 Is the Roll Deck firmly locked? No Close it firmly.

• Code: J-1200
• Description: Paper jam by opening the Exit Cover during printing
• Causes:
• Remedy: Opening the Exit Cover 1 Did you open the Exit Cover during printing? Yes Do not open it during printing.

• Code: n01
• Description: Deck Open
• Causes:
• Remedy: Roll Deck 1 Is the Roll Deck opened? Yes Close it firmly.
  Switch (MS5) 2 Check the status of the following signal in the Signal Status Mode of the Service Mode. Signal Code : 009 (Roll Deck Open) Is the status “L” when the Roll Deck is closed? And is it “H” when the Roll Deck is opened? No 1. Check if there is any problem with the wire connected to the Switch (MS5). 2. Replace the Switch (MS5) if there is no problem with the wire.

• Code: n02
• Description: Deck Jam
• Causes:
• Remedy: Mis-feed of paper 1 Does the paper mis-fed occur in the Roll Deck? Yes Remove the mis-fed paper.
  Installation of roll paper 2 Is the roll paper correctly installed to the Roll Deck 2? No Install it correctly.
  Roll 1 Set Sensor (PH7) Roll 2 Set Sensor (PH9) 3 Check the status of Roll 1 Set Sensor and Roll 2 Set Sensor in the Signal Status Mode of the Service Mode. Signal Code : 105 (Roll 1 Set Sensor) 106 (Roll 2 Set Sensor) Is the status of each sensor “H” when you set the roll paper? No 1. Is there any problem with the Drawer Connector which connects the machine and the Roll Deck. 2. Check if there is any problem with the wire connected to each sensor. 3. Replace the concerning sensor if there is no problem with the wire.
  Roll 1 Feed Clutch (CL4) Roll 2 Feed Clutch (CL6) Roll 1 Back Clutch (CL5) Roll 2 Back Clutch (CL7) 4 Check the operation of the following clutches in the Device Operation Mode of the Service Mode. Device Code : 06 (Roll 1 Feed Clutch) 07 (Roll 1 Back Clutch) 08 (Roll 2 Feed Clutch) 09 (Roll 2 Back Clutch) Does each clutch operate correctly? No 1. Check if there is any problem with the wire connected to each clutch. 2. Replace the concerning clutch if there is no problem with the wire.
  Main Motor (M1) 5 Check the status of Roll 1 Set Sensor and Roll 2 Set Sensor in the Signal Status Mode of the Service Mode while making the following operation. Signal Code : 105 (Roll 1 Set Sensor) 106 (Roll 2 Set Sensor) 1. Set the leading edge of each roll paper between the concerning feeding rollers. (Leading edge must not pass over each Roll 1 (2) Set Sensor.) 2. Close the Roll Deck. Does the status change from “L” to “H” when the machine is transporting the paper? No 1. Check the driving belts of the Roll Deck. 2. Check if there is any problem with the wire connected to the Main Motor. 3. Replace the Main Motor if there is no problem with the wire. Yes 1. Remove the whole Roll Deck, and then re-install it to the machine correctly.

• Code: n03
• Description: Manual Set NG
• Causes:
• Remedy: Mis-feed 1 Have you already set the cut sheet paper to the Bypass Feeder before you turned on the machine? Yes Remove the paper.
  Manual Set Sensor 2 Check the status of Manual Feed Sensor in the Signal Status Mode of the Service Mode. Signal Code : 008 (Manual Set Sensor) Is the status “L” when the paper is not passing beside the sensor? And is it “H” when the paper is passing beside the sensor? No 1. Check if there is any problem with the wire connected to the Manual Set Sensor. 2. Replace the Manual Set Sensor if there is no problem with the wire.
  Registration Sensor 3 Check the status of Registration Sensor in the Signal Status Mode of the Service Mode. Signal Code : 100 (Registration Sensor) Is the status “L” when the paper is not passing beside the sensor? And is it “H” when the paper is passing beside the sensor? No 1. Check if there is any problem with the wire connected to Registration Sensor. 2. Replace the Registration Sensor if there is no problem with the wire.
  Engine Unit 4 Is Engine Unit closed firmly? (Is the pressure around Registration Roller correct?) No 1. Close Engine Unit firmly. 2. Adjust the pressure around Registration Roller.
  Driving mechanism 5 Check the operation of Registration Clutch in the Device Operation Mode of the Service Mode. Device Code : 11 (Registration Clutch) Open and close Roll Deck and check if Main Motor rotates correctly. Does each Registration Clutch and Main Motor operate correctly? No Replace the Registration Clutch or Main Motor if it is defective.

• Code: n04
• Description: Toner SensorToner Empty
• Causes:
• Remedy: Toner Cartridge 1 Is there enough toner in the Toner Cartridge? No Replace the Toner Cartridge.
  Toner Supply Motor (M3) 2 Check the operation of Toner Supply Motor by the following 2 ways. 1. Turn on the machine and check the action of Toner Supply Motor at that time. 2. Enter Factory Adjustment Mode and carry out Sub Mode No.05. Press [ * ] Key when the machine is operating. (Toner Supply Motor rotates during [ * ] Key pressed.) Does Toner Supply Motor operate correctly in both cases? No 1. Check if there is any problem with the wires among Toner Supply Motor, Driver PCB B and PW12420 PCB. 2. Replace the Toner Supply Motor if there is no problem with the wire.
  Toner Sensor (TLS1) 3 Confirm that the Toner Sensor is not buried in the toner. Then check the status of Toner Sensor in the Input/Output Mode of the Service Mode. I/O Signal Code : 107 (Toner Sensor) Is the status “H” when the Toner Sensor is covered with the toner? And is it “L” when the sensor is not covered? No Replace the Toner Sensor. Yes Replace the PW12420 PCB.

• Code: n05
• Description: The door opened during the print
• Causes:
• Remedy: feed of paper 1 Is there a paper anywhere in the machine? Yes Open the Exit Cover and the Engine Unit, and then remove the paper. (Cut the paper manually if it has not been cut yet.)
  Switch (MS5) 2 Check the status of the following signal in the Signal Status Mode of the Service Mode. Signal Code : 009 (Roll Deck Open) Is the status “L” when the Roll Deck is closed? And is it “H” when the Roll Deck is opened? No 1. Check if there is any problem with the wire connected to the Switch (MS5). 2. Replace the Switch (MS5) if there is no problem with the wire.
  Fuse 3 Does the fuse (F2) have a proper conductivity? No Replace the fuse (F2).

• Code: n06
• Description: Abnormal variation in cut length
• Causes:
• Remedy: Sensor (PH12) with encoder
  1 Check the status of the following signal in the Signal Status Mode of the Service Mode. Signal Code : 109 (Feed Encoder) Is the status changed “H” and “L” alternately when rotating the encoder by hand? No 1. Check if there is any problem with the wire connected to the Sensor (PH12). 2. Replace the Sensor (PH12) if there is no problem with the wire.
  2 Does the encoder rotate smoothly when feeding media by Feed Knob? No Replace the shaft or bracket that supports the encoder.

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