HP MFP M630 error codes with quick guide

HP MFP M630 error codes with quick guide

– Compatible Printer model: HP MFP M630
– HP MFP M630 Error Codes with instructions guide:
HP LaserJet Enterprise MFP M630

• Code: 10.00.00
• Display: 10.00.00, 10.00.10 Supply memory error
• Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge. Memory error (Y = 0) • 10.00.00 (event code) Black print cartridge Memory tag missing (Y = 1) • 10.00.10 (event code) Black print cartridge
• Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

• Code: 10.00.10
• Display: 10.00.00, 10.00.10 Supply memory error
• Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge. Memory error (Y = 0) • 10.00.00 (event code) Black print cartridge Memory tag missing (Y = 1) • 10.00.10 (event code) Black print cartridge
• Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

• Code: 10.23.5X
• Display: 10.23.5X Fuser Kit Reset
• Description: • 10.23.50 (event code) The fuser kit life was reset above the order threshold. • 10.23.51 (event code) The fuser kit life was reset above the replace threshold. • 10.23.52 (event code) The fuser kit life was reset above the reset threshold.
• Remedy: No action necessary.

• Code: 10.23.70
• Display: 10.23.70 Printing Past Very Low
• Description: The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser yet unless print quality is unacceptable.
• Remedy: If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.

• Code: 10.XX.33
• Display: 10.XX.33 Used Supply In Use
• Description: The print cartridge is used. • 10.00.33 (event code) Black print cartridge.
• Remedy: Using a cartridge that is near its end-of-life can cause this event code.

• Code: 10.XX.34
• Display: 10.XX.34 Used Supply In Use
• Description: The print cartridge is used. • 10.00.34 (event code) Black print cartridge
• Remedy: NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

• Code: 10.XX.40
• Display: 10.XX.40 Genuine HP Supplies Installed
• Description: A genuine HP print cartridge has been installed. • 10.00.40 (event code) Black print cartridge
• Remedy: No action necessary.

• Code: 10.XX.41
• Display: 10.XX.41 Unsupported Supply In Use
• Description: The installed print cartridge is for a different product. • 10.00.41 (event code) Black print cartridge
• Remedy: Remove the print cartridge, and then install the correct cartridge for this product.

• Code: 10.XX.70
• Display: 10.XX.70 Printing past very low
• Description: The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. • 10.00.70 (event code) Black print cartridge
• Remedy: If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number.

• Code: 10.YY.15
• Display: 10.YY.15 Install <supply>
• Description: The indicated supply has been removed or installed incorrectly. • 10.00.70 (event code) Black print cartridge • 10.23.15 (event code) Fuser kit
• Remedy: Replace or install the indicated supply. See the parts chapter in the service manual for the correct supply or kit part number.

• Code: 10.YY.35
• Display: 10.YY.35 Incompatible <supply>
• Description: The indicated supply is not compatible with this product. • 10.00.35 (event code) Black print cartridge • 10.23.35 (event code) Fuser kit
• Remedy: Install a supply that is designed for this product. See the parts chapter in the service manual for the correct supply part number.

• Code: 11.00.01
• Display: 11.00.01 or 11.00.02 Internal clock error
• Description: The product real time clock has experienced an error. 01=dead clock 02=dead real time clock
• Remedy: 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter.

• Code: 11.00.02
• Display: 11.00.01 or 11.00.02 Internal clock error
• Description: The product real time clock has experienced an error. 01=dead clock 02=dead real time clock
• Remedy: 1. Whenever the product is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter.

• Code: 13.80.Ax
• Display: 13.80.Ax Jam inside left cover
• Description: Paper jam in stapler/stacker input feed sensor SR5 • 13.80.A1 Stopped going to Bin 1 • 13.80.A2 Stopped going to Bin 2 number.|
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Remove and reattach output accessory. 4. Verify that the input sensor (SR5) responds correctly. 5. Replace Output Accessory.

• Code: 13.84.A4
• Display: 13.84.A4 Jam inside left cover
• Description: A jam exists in the lower bin area.
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Remove and reattach output accessory. 4. Verify that the input sensor (SR5) responds correctly. 5. Replace Output Accessory.

• Code: 13.85.Ax
• Display: 13.85.Ax Jam inside left cover
• Description: A jam exists in the accessory output bin area. • 13.80.A1 Output Bin 1 • 13.80.A2 Output Bin 2 • 13.80.A3 Output Bin 3 • 13.80.A4 Lower Output Bin
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Remove and reattach output accessory. 4. Verify that the input sensor (SR5) responds correctly. 5. Replace Output Accessory.

• Code: 13.A1.D1
• Display: 13.A1.D1 Jam in Tray 1
• Description: Paper Delay Jam in Tray 1. This jam occurs when the paper does not reach the TOP sensor (Registration sensor) (PS-103) in designated amount of time after the start of paper pick-up from Tray 1. This is a no-pick jam from tray 1 (MP Tray).
• Remedy: 1. Clear the jam in the area indicated. 2. Make sure that the MP tray paper guides are set to the correct paper size in the tray, and that the paper is not overload above the marking shown on the tray side guide 3. Check the Tray 1 pickup and feed rollers for wear, damage or paper dusk. Clean or replace the rollers as needed. 4. Perform a test print job, do the rollers turn and feed paper when the product tries to print from Tray 1? • IF YES: Test the feed sensor using the sensor test under the- Administration – Troubleshooting – Diagnostic Tests menu to verify that the sensor is functioning properly. • IF NO: Run the Tray 1 pickup/feed motor drive test under the . Administration – Troubleshooting – Diagnostic Tests- menu to verify that the feed motor is functioning properly. If the test fails or if there is an abnormal noise replace the MP (Tray 1) pickup assembly.

• Code: 13.A1.FF
• Display: 13.A1.FF Paper Jam
• Description: Residual paper Jam in tray 1 This jam occurs when residual paper is detected at the (Registration sensor) (PS103) at power on.
• Remedy: 1. Clear the jam in the area indicated. 2. Close the door to allow the product to attempt to clear the jam. 3. Make sure sensor PS103 flag moves smoothly and that sensor is not damaged. If the flag is damaged replace the MP tray assembly. 4. Test the feed sensor using the sensor test under the – Administration – Troubleshooting – Diagnostic Tests menu to verify that the sensor is functioning properly. 5. If tray 1 does not function properly, replace the MP (Tray 1) pickup assembly.

• Code: 13.A2.A2
• Display: 13.A2.A2 Jam in tray 2
• Description: Paper Stay Jam tray 2 This jam occurs when the Prefeed sensor (PS102) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge.
• Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close the right door and clear any paper found to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on the tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or that is out of specification for the tray and product. 5. Verify that the Tray 2 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 2 pickup/feed motor drive test. If the motor is not functioning properly, replace the pickup assembly. 7. Use the manual sensor tests to toggle the Prefeed sensor PS102. If the sensor is not functioning properly. 8. Check the connectors at the sensor and feed motor, and the DC controller PCA. 9. If the error persists, replace the paper pickup assembly.

• Code: 13.A2.D2
• Display: 13.A2.D2 Jam in tray 2
• Description: Paper Delay Jam from tray 2 This jam occurs when the paper does not reach the Prefeed sensor (PS102) in designated amount of time after the start of paper pick-up from Tray 2. This is a no-pick jam from tray 2.
• Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close the right door and clear any paper found to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on the tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or that is out of specification for the tray and product. 5. Verify that the Tray 2 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 2 pickup/feed motor drive test. If the motor is not functioning properly, replace the pickup assembly. 7. Use the manual sensor tests to toggle the Prefeed sensor PS102. If the sensor is not functioning properly. 8. Check the connectors at the sensor and feed motor, and the DC controller PCA. 9. If the error persists, replace the paper pickup assembly.

• Code: 13.A2.FF
• Display: 13.A2.FF
• Description: Residual Media Jam in Tray 2 This jam occurs when residual media is detected at the prefeed sensor (PS102).
• Remedy: 1. Open Tray 2, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the product to attempt to clear the jam. 3. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 4. Clean or replace the pickup/feed rollers as needed. 5. Check the connectors at the sensor, feed motor, and the DC controller PCA. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 7. Test PS102 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 8. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly. 9. If the error persists, replace the paper pickup assembly.

• Code: 13.A3.A3
• Display: 13.A3.A3 Jam in tray 3
• Description: Paper Stay Jam In Tray 3. This jam occurs when the Tray feed sensor (SR4) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge.
• Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the product. 5. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 3 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 8. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 3 paper pickup assembly.

• Code: 13.A3.D3
• Display: 13.A3.D3 Jam in tray 3
• Description: Paper Delay Jam In Tray 3. This jam occurs when the paper does not reach the Tray 3 feed sensor (SR4) in designated amount of time after the start of paper pick-up from Tray 3. This is a no-pick jam from tray 3.
• Remedy: 1. Open tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification for the product. 5. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 3 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 8. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 3 paper pickup assembly.

• Code: 13.A3.FF
• Display: 13.A3.FF Paper Jam
• Description: Residual paper jam in Tray 3. This jam occurs when residual paper is detected at the Tray 3 feed sensor (SR4) at power on.
• Remedy: 1. Open the tray, and right door and remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the Tray 3 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 5. Use the manual sensor tests to toggle SR4. If the sensor is not functioning properly, replace the Tray 3 Pick up Assembly. 6. Check the following connectors for Tray 3 on the HCI controller and assembly. (J13, J408 Media feed sensor) (J18, J408 Pick up assembly (J14, J409 Pick up motor) 7. If the error persists, replace the Tray 3 paper pickup assembly.

• Code: 13.A4.A4
• Display: 13.A4.A4 Jam in tray 4
• Description: Paper Stay Jam In Tray 4. This jam occurs when the paper does not reach the Tray 4 feed sensor (SR8) in designated amount of time after the start of paper pick up from Tray 4.
• Remedy: 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper being installed into the tray, and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification. 5. Verify that the Tray 4 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 4 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR8. If the sensor is not functioning properly, replace the Tray 4 pick up assembly. 8. Check the following connectors for Tray 4 on the HCI controller and assembly. (J22, J406 Media feed sensor) (J20 J406 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 4 paper pickup assembly.

• Code: 13.A4.D4
• Display: 13.A4.D4 Jam in tray 4
• Description: Paper Delay Jam In Tray 4. This jam occurs when the paper does not reach the Tray 4 feed sensor (SR8) in designated amount of time after the start of paper pick-up from Tray 4. This is a no-pick jam from tray 4.
• Remedy: 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper being installed into the tray, and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification. 5. Verify that the Tray 4 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 4 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR8. If the sensor is not functioning properly, replace the Tray 4 pick up assembly. 8. Check the following connectors for Tray 4 on the HCI controller and assembly. (J22, J406 Media feed sensor) (J20 J406 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 4 paper pickup assembly.

• Code: 13.A4.FF
• Display: 13.A4.FF Paper Jam
• Description: Residual paper jam in Tray 4. This jam occurs when residual paper is detected at the Tray 4 feed sensor (SR8) at power on.
• Remedy: 1. Open Tray, and right door and remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the Tray 4 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 5. Use the component tests to run the Tray 4 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up motor. 6. Use the manual sensor tests to toggle SR8. If the sensor is not functioning properly, replace the Tray 4 pick up assembly. 7. Check the connectors for Tray 4 on the HCI controller and assembly. (J22, J406 Media feed sensor) (J20 J406 Pick up assembly) 8. If the error persists, replace the Tray 4 paper pickup assembly.

• Code: 13.A5.A5
• Display: 13.A5.A5 Jam in tray 5
• Description: Paper Stay Jam In Tray 5. This jam occurs when the paper does not reach the Tray 5 feed sensor (SR12) in designated amount of time after the start of paper pick up from Tray 5.
• Remedy: 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification 5. Verify that the Tray 5 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 5 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR12. If the sensor is not functioning properly, replace the Tray 5 pick up assembly. 8. Check the connectors for Tray 5 on the HCI controller and assembly. (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 5 paper pickup assembly.

• Code: 13.A5.D5
• Display: 13.A5.D5 Jam in tray 5
• Description: Paper Delay Jam In Tray 5. This jam occurs when the paper does not reach the Tray 5 feed sensor (SR12) in designated amount of time after the start of paper pick-up from Tray 5. This is a no-pick jam from tray 5.
• Remedy: 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification 5. Verify that the Tray 5 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 5 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR12. If the sensor is not functioning properly, replace the Tray 5 pick up assembly. 8. Check the connectors for Tray 5 on the HCI controller and assembly. (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 5 paper pickup assembly.

• Code: 13.A5.FF
• Display: 13.A5.FF Paper Jam
• Description: Residual paper jam in Tray 5. This jam occurs when residual paper is detected at the Tray 5 feed sensor (SR12) at power on.
• Remedy: 1. Open the tray, and right door and remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the Tray 5 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 5. Use the manual sensor tests to toggle SR12. If the sensor is not functioning properly, replace the Tray 5 pick up assembly. 6. Check the connectors for Tray 5 on the HCI controller and assembly (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) 7. If the error persists, replace the Tray 5 paper pickup assembly.

• Code: 13.AA.EE
• Display: 13.AA.EE Paper Jam
• Description: HCI Door Open Jam. This jam occurs when the HCI right door (SW1) is opened during printing.
• Remedy: 1. Close the lower right door to allow the product to attempt to clear the jam. 2. Test SW1 using the manual sensor switch test under the – Administration- Troubleshooting- Diagnostic Tests- menu to verify that the switch is functioning properly. 3. Replace the SW1 sensor assembly.

• Code: 13.Ax.EE
• Display: 13.Ax.EE
• Description: This jam occurs when a door is opened during printing. • 13.AB.EE (event code) HCI door open • 13.BB.EE (event code) Right door open
• Remedy: Make sure that the doors are fully closed. Test sensor using the manual sensor switch test under the – Administration- Troubleshooting- Diagnostic Tests- menu to verify that the switch is functioning properly.

• Code: 13.B2.Az
• Display: 13.B2.Az Paper Jam
• Description: Paper stopped at the registration jam, from the tray indicated. This jam occurs when the paper is present longer than ‘the expected paper length plus 50mm or more?h when detected at the registration sensor PS103. • 13.B2.A1 = Tray 1 • 13.B2.A2 = Tray 2 • 13.B2.A3 = Tray 3 • 13.B2.A4 = Tray 4 • 13.B2.A5 = Tray 5 • 13.B2.AD = Duplexert
• Remedy: 1. Open the top cover and clear the jam in the indicated area. Inspect the paper path and make sure that no paper is blocking the paper path. 2. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 3. Test TOP sensor/Registration Sensor (PS103) using the manual sensor test under the following: Administration Troubleshooting Diagnostic Test Manual Sensor Test elevate the case following your standard support process. 4. If the sensor is functioning properly, run a few pages to check where the leading edge of the paper actually stops. 5. Check the area where the leading edge of the paper has stopped for blockage or damage. Remove any obstructions that are found.

• Code: 13.B2.Bz
• Display: 13.B2.Bz Jam in top cover
• Description: Multifeed jam at registration sensor (Top Sensor) PS103 • 13.B2.B1 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 1. • 13.B2.B2 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 2. • 13.B2.B3 This jam occurs when the media is present longer than ‘the expected media length plus 50mm’ or more is detected at the Registration sensor PS103 when printing from the Tray 3. • 13.B2.B4 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 4. • 13.B2.B5 This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Tray 5. • 13.B2.AD This jam occurs when a multifeed is detected at the Registration sensor PS103 when printing from the Duplexer.dm
• Remedy: Multifeeds are a media or tray pickup issue. Perform the following steps 1. Open top cover and clear the jam in the indicated area. Inspect the paper path and ensure no paper blocking the paper path. 2. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray 3. Make sure the type and quality of the media that you are using meet HP specifications. 4. Make sure that the Tray pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. 6. Check the paper tray for damage and replace tray as needed.

• Code: 13.B2.DD
• Display: 13.B2.DD Jam in duplexer
• Description: Paper Delay Jam at Registration Top This is a paper delay jam at registration sensor PS103 from the duplexer re-feed.
• Remedy: 1. Open top cover and right door and inspect the paper path and ensure no paper blocking the paper path. 2. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 3. Verify that the media meets HP media specifications. 4. Remove the duplexer and remove any media or obstructions found. 5. If issue remains, replace the duplexer

• Code: 13.B2.Dz
• Display: 13.B2.Dz Jam in top cover
• Description: Paper Delay Jam at Registration Top Paper Delay jam at Registration area?fs TOP sensor (PS103) (Late arriving at sensor) 13.B2.Dz (?gz?h being the tray which the paper was fed from: Tray 1-6) An error code appears on the control panel as 13.B2.D(1-6). Paper Jam. • 13.B2.D1 This jam occurs when the paper is picked from Tray 1 and SP103 is not triggered. • 13.B2.D2 This jam occurs when the paper is picked from Tray 2 and PS102 is triggered, but PS103 is not triggered. • 13.B2.D3: This jam occurs when the paper is picked from Tray 3 and SR4 is triggered, but PS103 is not triggered. • 13.B2.D4: This jam occurs when the paper is picked from Tray 5 and SR8 is triggered, but PS103 is not triggered. • 13.B2.D5: This jam occurs when the paper is picked from Tray 5 and SR12 is triggered, but PS103 is not triggered. Call Out 1 – PS103 Top Sensor Call Out 2 – PS102 Prefeed Sensor NOTE: PS102 and PS103 are not replaceable or removable.
• Remedy: If paper was fed from Tray 1 (MP) (13.B2.D1): Probable cause is a tray 1 misfeed (mispick). Replace Tray 1 feed rollers and make sure paper is properly identified in control panel. If paper was fed from Trays 2-5 or the duplexer: The error indicates that the paper did activate PS102 (Prefeed Sensor) but did not reach PS103 (TOP Sensor). Before beginning repair: IF printer is found still signaling error: • Before opening the printer, do a control panel test to see what sensors are activated and write them down. (Especially note the states of PS101, PS102, PS103, PS107, and PS907). • Note locations or any paper found in paper path and especially those found just before or after PS103 in the registration area. Run a set of internal pages: • Are all of the 13.B2.Dx errors from the same paper tray • How often are they occurring Try to recreate the error: • Using the Event log, determine which tray(s) the error is occurring from then run single sided copies from that tray to try to recreate the error. • Replace the feed, Pickup and separation rollers for paper trays with errors. • Adjust the paper tray guides and load the paper according to procedure stated at the end of this document. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. • Try to recreate the error again, using that same tray. • If error still occurs, then continue to the troubleshooting section of this document before removing the jammed paper from the printer. 1. 1. Open the top cover and MP door and remove the toner cartridge to expose the paper path at the registration area. Inspect the paper path, take note as to where any paper and the paper’s leading edge is located and if simplex or duplex job was being run. Also inspect the leading edge of the paper for any signs of the paper catching on something. 2. If the leading edge of the paper closest to the registration assembly is past PS103 then the problem is most likely with the sensing of the paper with PS103 3. Use Manual sensor test to verify consistent operation of the Registration TOP sensor. Administration Troubleshooting Diagnostic Test Manual Sensor Test Scroll down until PS103 TOP is displayed When activating PS103 sensor, watch the control panel display for the sensor state to change from green to clear or clear to green. I might take a few seconds to change as you toggle sensor flag.

• Code: 13.B2.FF
• Display: 13.B2.FF Paper Jam
• Description: Residual paper jam in the registration area. This jam occurs when residual paper is detected at the registration sensor (PS103) at power on.
• Remedy: 1. Open the top cover and clear the jam in the indicated area. Inspect the paper path and make sure no paper is blocking the paper path. 2. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 3. Test printer from other trays to verify functionality and if issue is specific to a one specific tray. 4. Try flossing the printer through the jam access door. • Place paper in access door. • Turn off then back on printer. • Watch for Page to be pulled into printer and fed through paper path. 5. Verify if print job was being duplexed. 6. Check if the pre-registration roller is dirty, worn or deformed. Clean the pre-registration roller if dirty. Replace the roller if it is worn or deformed. 7. Check the registration assembly. Verify the spring of the registration is in correct position. Replace the registration assembly if the registration shutter is scarred or worn. 8. Check and reconnect the connector (J94) on the DC controller PCA.

• Code: 13.B9.Az
• Display: 13.B9.Az Fuser Jam
• Description: Fuser delivery stay. This jam occurs when the fuser delivery sensor (PS700) does not detect the trailing edge of the paper within a specified period of time from when the sensor detected the leading edge.This jam code might be caused by: • An accordion jam at the fuser exit, something blocking the paper before the output rollers. • The output bin rollers not turning, there is very little distance from the fuser exit and the output bin • A sticky fuser exit flag, if it stuck or even delayed momentarily in the activated position. • Issues with the duplexer . Error occusr only on Duplex jobs, Simplex jobs will print OK. • 13.B9.A1 The fuser is printing in Auto-Sense mode Normal. • 13.B9.A2 The fuser is printing in fuser mode Normal. • 13.B9.A3 The fuser is printing in fuser mode Light 1 or Light 2. • 13.B9.A4 The fuser is printing in fuser mode Heavy 1. • 13.B9.A5 The fuser is printing in fuser mode Heavy 2. • 13.B9.A6 The fuser is printing in fuser mode Heavy 3. • 13.B9.A7 The fuser is printing in fuser mode Glossy media 1. • 13.B9.A8 The fuser is printing in fuser mode Glossy media 2 • 13.B9.A9 The fuser is printing in fuser mode Glossy media 3. • 13.B9.AB The fuser is printing in fuser mode Transparency. • 13.B9.AC The fuser is printing in fuser mode Label. • 13.B9.AD The fuser is printing in fuser mode Envelope 1 or Envelope 2. I
• Remedy: 1. Open the output door, and then clear any jammed paper. 2. Remove any jammed paper from the device. Thoroughly inspect the area the jam occurred and clear all paper from the paper path. 3. Make sure that the paper meets HP specifications. 4. Ensure the Toner Cartridge and Transfer Roller are seated properly. 5. Remove the fuser, and then clear any jammed paper. 6. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or exiting the fuser. 7. Verify that the fuser exit flag (PS700) moves freely and is not damaged. 8. Run the sensor test and confirm the fuser exit flag is functioning properly. 9. Replace the fuser.

• Code: 13.B9.Bz
• Display: 13.B9.Bz Jam in fuser
• Description: This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected. • 13.B9.B1 Multi-Feed jam is detected when printing from Tray 1. • 13.B9.B2 Multi-Feed jam is detected when printing from Tray 2. • 13.B9.B3 Multi-Feed jam is detected when printing from Tray 3. • 13.B9.B4 Multi-Feed jam is detected when printing from Tray 4. • 13.B9.B5 Multi-Feed jam is detected when printing from Tray 5.
• Remedy: 1. Remove any jammed paper from the device. 2. Make sure paper meets HP specifications and is loaded in trays correctly. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the tray pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. 5. Clean or replace the pickup/feed rollers as needed

• Code: 13.B9.FF
• Display: 13.B9.FF
• Description: Residual paper jam fuser output sensor. This jam occurs when residual paper is detected at the fuser output sensor (PS700) at power on.
• Remedy: 1. Open output door and clear the jam in the indicated area. 2. Close the door so that the product attempts to clear the paper path. 3. Test Fuser Delivery sensor (SP700) using the Tray/Bin manual sensor test in the Administration, Troubleshooting, Diagnostic Tests menu to verify that the sensor is functioning properly, replace fuser if the sensor fails the test.

• Code: 13.C3.Az
• Display: 13.C3.Az
• Description: Media stay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.A1 The fuser is printing in fuser mode Auto Sense special case distinguished from ‘typed’ Normal. • 13.C3.A2 The fuser is printing in fuser mode Normal. • 13.C3.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.A4 The fuser is printing in fuser mode Heavy 1. • 13.C3.A5 The fuser is printing in fuser mode Heavy 2. • 13.C3.A6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.A7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.A8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.A9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.AB The fuser is printing in fuser mode Transparency. • 13.C3.AC The fuser is printing in fuser mode Label.
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet HP specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly.

Solved HP MFP M630 Error codes

• Code: 13.C3.Dz
• Display: 13.C3.Dz
• Description: Media Delay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from ‘typed’ Normal. • 13.C3.D2 The fuser is printing in fuser mode Normal. • 13.C3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.D4 The fuser is printing in fuser mode Heavy 1. • 13.C3.D5 The fuser is printing in fuser mode Heavy 2. • 13.C3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.D9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.DB The fuser is printing in fuser mode Transparency. • 13.C3.DC The fuser is printing in fuser mode Label.
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet HP specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly.

• Code: 13.D3.Dz
• Display: 13.D3.Dz
• Description: Jam in Duplexer This jam occurs when the media does not reach the Duplex re-feed sensor (PS113) in designated amount of time. Z = Fuser Mode • 13.D3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from ‘typed’ Normal. • 13.D3.D2 The fuser is printing in fuser mode Normal. • 13.D3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.D4 The fuser is printing in fuser mode Heavy 1. • 13.D1.D5 The fuser is printing in fuser mode Heavy 2. • 13.D3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.D9 The fuser is printing in fuser mode Glossy media 3. • 13.D3.DB The fuser is printing in fuser mode Transparency. • 13.D1.DC The fuser is printing in fuser mode Label.1
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Ensure the type and quality of the media that you are using meet HP specifications. 3. Make sure that customer is using HP Genuine cartridge and test this printer with another working or new cartridge. 4. Test duplexing from multiple trays to see if issue is TRAY specific or not. 5. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only. 6. Remove the duplexer and clean the printer duplex path properly for any debris or dust. 7. Check and Clean the status charge eliminator. (Next to transfer roller). 8. Where is the leading and trailing edge of the paper during the error state? • Stuck in switchback assembly? • Stopped at input of Duplexer? STUCK in switchback assembly: Check assembly for blockage. 1. Check sensor in assembly using sensor test. 2. If faulty or issue with switchback assembly, Replace the assembly Stopped at Duplexer: 1. Make sure the duplex re-feed sensor PS113 is clear of paper and is not damaged. 2. Check to ensure the duplex re-feed motor M107 is functioning properly (Use component test to check duplexer re-feed motor function) 3. If either of these tests fail replace the Duplexing unit.

• Code: 13.FF.FF
• Display: 13.FF.FF
• Description: A power on residual paper jam has occurred (sensor).
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

• Code: 13.XX
• Display: 13.XX -Manual sensor test for troubleshooting
• Description: Manual sensor test
• Remedy: 1. From the Home screen, scroll to and touch the Administration button. 2. Touch the Troubleshooting button, and then touch the Diagnostic Tests button. 3. Touch the Manual Sensor Test button. 4. Activate a switch or sensor, and then watch the control-panel display for the switch or sensor state to change from green to clear or clear to green. It might take a few seconds to change.

• Code: 20.00.00
• Display: 20.00.00 Insufficient memory <device>
• Description: Event log message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
• Remedy: Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.

• Code: 30.01.06
• Display: 30.01.06
• Description: Scanner fan error.
• Remedy: 1. Turn the product off, and then on again. 2. During the MFP initialization sequence, listen to the fan to determine if it is operating. 3. If the error persists, turn the product off, and then check the fan wire-harness connectors. 4. If the fan is not operating, replace the fan. 5. If the error persists, replace the Scan Control Board (SCB). NOTE: You might want to provide both parts the fan and the SCB to the on-site technician. Have the technician verify that the connector on the scanner controller PCB is firmly seated. Also, make sure that the connection for the fan in the base of the scanner assembly is firmly seated.

• Code: 30.01.14
• Display: 30.01.14 Scan system EEPROM error
• Description: Scanner control board (SCB) EEPROM error.
• Remedy: 1. Turn the product off, and then on again. 2. Make sure all connectors on the scanner control board (SCB) are seated fully. 3. Make sure the product has the latest scanner control board (SCB) firmware version. 4. Replace the scanner control board (SCB).

• Code: 30.01.15
• Display: 30.01.15 Scanner error
• Description: Scanner did not initialize (internal error). The scanner failed to be initialized due to an internal error.
• Remedy: 1. Turn the product off, and then on again. 2. Make sure that all covers are installed correctly and that the document feeder and document feeder jam cover are closed. 3. Check all sensors on the scanner to make sure they are not blocked. 4. Look through the vents on back of scanner to see if the GREEN LEDs on the scanner control board (SCB) are illuminated. 5. Check all connections for scanner control board (SCB) to print engine. 6. Replace the scanner control board (SCB).

• Remedy: 1. Turn the product off, and then on again. 2. Check the connections on the scanner control board (SCB). 3. Replace the scanner control board (SCB).

• Remedy: 1. Turn the product off, and then on again. 2. Check the connections on the scanner control board (SCB). 3. Replace the scanner control board (SCB).

• Code: 30.01.36
• Display: 30.01.36 Upgrade Error try downloading upgrade again
• Description: Scanner firmware upgrade error.
• Remedy: 1. Re-send the scanner firmware upgrade. 2. If the error persists, replace the scanner control board (SCB).

• Code: 30.01.41
• Display: 30.01.41 Scanner error
• Description: The formatter lost connections with the scanner control board (SCB) or communication was corrupted.
• Remedy: 1. Turn the product off, and then on. 2. Remove and then re-seat the formatter. 3. Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board, and scanner control board (SCB). 5. Verify that the scanner control board (SCB) has power. 6. Replace the scanner control board (SCB). 7. Replace the formatter.

• Code: 30.01.42
• Display: 30.01.42 Scanner error
• Description: Internal product communication error.
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner control board (SCB) connectors. 3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the connectivity LED (smile face icon on the formatter) is illuminated. Check the fax card for proper seating on the formatter. (If fax card is not properly seated it can prevent the formatter from seating properly in the product.. 4. If the error persists, replace the scanner control board (SCB).

• Code: 30.01.43
• Display: 30.01.43 Scanner memory failure
• Description: Scan memory error.
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter.

• Code: 30.01.44
• Display: 30.01.44
• Description: Copy processor board (CPB) / Scanner control board (SCB) communication error.
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner cable. 3. Upgrade the firmware. 4. If the error persists, turn the product off, and then re-seat the formatter. 5. If the error persists, replace the scanner control board (SCB) or the formatter.

• Code: 30.01.45
• Display: 30.01.45
• Description: Internal Copy processor board (CPB) communication error. CPB code assertion error for the copy processor board firmware.
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then remove and then re-seat the formatter. 3. Upgrade the firmware. 4. If the error persists, replace the scanner control board (SCB). 5. If the error persists, replace the formatter.

• Code: 30.01.46
• Display: 30.01.46 Scanner Error
• Description: The firmware cannot find the copy processor board.
• Remedy: 1. Turn the product off, and then on again. 2. f the error persists, turn the product off, and then remove and then re-seat the formatter. 3. If the error persists, replace the scanner control board (SCB).

• Code: 30.01.49
• Display: 30.01.49
• Description: Scanner inverter fan error.
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 3. If the error persists, replace the scanner power supply, the scanner power supply fan, or the SCB.

• Code: 30.01.50
• Display: 30.01.50 Scanner error
• Description: Internal scanner control board (SCB) error.
• Remedy: 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. If the error persists, replace the scanner control board (SCB).

• Code: 30.03.14
• Display: 30.03.14
• Description: A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred.
• Remedy: This is an informational message, and no action is required.

• Code: 31.01.47
• Display: 31.01.47 Document feeder not detected
• Description: The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning.
• Remedy: 1. Turn the product off and then on. 2. If error persists, replace document feeder. NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated.

• Code: 31.03.14
• Display: 31.03.14
• Description: Backside scanner EEPROM (NVM) error. A non-fatal error has occurred.
• Remedy: No action required.

• Code: 31.03.20
• Display: 31.03.20 backside scanner not detected
• Description: Backside scanner not detected.
• Remedy: 1. Turn the product off, and then on. 2. Verify the cables between scanner and scanner control board (SCB) are connected. 3. Replace the document feeder assembly.

• Code: 31.03.22
• Display: 31.03.22 Scanner calibration failure
• Description: Backside illumination calibration failure.
• Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Verify the cables between scanner and scanner control board (SCB) are connected. 4. Replace the document feeder assembly.

• Code: 31.03.30
• Display: 31.03.30 Document feeder pick motor error
• Description: The document feeder pick motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder.

• Code: 31.03.31
• Display: 31.03.31 Document feeder motor stall
• Description: The document feeder feed motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 3. Check the event log for document feeder errors, and then resolve those errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to the scanner control board (SCB). 6. Replace the document feeder assembly.

• Code: 31.03.32
• Display: 31.03.32
• Description: The document feeder de-skew motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to scanner control board (SCB) cables. 6. Replace the document feeder assembly.

• Code: 31.03.33
• Display: 31.03.33 Backside scanner calibration area dirty
• Description: The white area used for backside scanner calibration is dirty.
• Remedy: 1. Remove the white backing and clean it. 2. Clean the backside scanner glass. 3. If issue remains replace the document feeder assembly.

• Code: 31.03.34
• Display: 31.03.34 Background missing
• Description: The removable white backing for the backside scanner is either missing or not fully snapped into place.
• Remedy: 1. Remove the white backing and clean it. 2. Clean the backside scanner glass. 3. If issue remains replace the document feeder assembly.

• Code: 31.13.00
• Display: 31.13.00 Document feeder multi-pick error
• Description: A multiple pick error was reported by the document feeder assembly.
• Remedy: 1. Open the document feeder cover, pull all the sheets back into the tray and then resume the job. 2. Verify that the paper meets the product specifications. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 4. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly, separation pad. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder.

• Code: 31.13.01
• Display: 31.13.01
• Description: document feeder job error, pick error. Paper pick was initiated, but the page didn’t did not make it to the pick success sensor.
• Remedy: 1. Open the document feeder lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the paper. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Clean the document feeder pick and feeder rollers and clean separation pad, if worn or damage replace roller kit. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 8. Actuate the pick-success sensor. If the sensor does not show functionality when tested, replace the document feeder. 9. If sensor is not available for replacement or does not resolve issue, replace the document feeder assembly.

• Code: 31.13.02
• Display: 31.13.02
• Description: Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path.
• Remedy: 1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Clean the document feeder pick and feeder rollers and clean Separation pad. If worn or damage replace roller kit. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the pick-success sensor. If the sensor does not show functionality when tested, replace the document feeder. 8. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly.

• Code: 31.13.13
• Display: 31.13.13
• Description: The document feeder jam access door is open.
• Remedy: 1. Verify that the jam access cover is closed. 2. Verify that the flag is not broken off. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 4. Actuate the pick-success sensor. If the sensor does not show functionality when tested, replace the document feeder. 5. If the sensor is not available for replacement or does not resolve issue replace the document feeder assembly.

• Code: 31.13.14
• Display: 31.13.14
• Description: Document feeder job error: over current. This is a feed jam in the document feeder, and the motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve those errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder.

• Code: 31.13.15
• Display: 31.13.15
• Description: This is a duplex re-feed jam in the document feeder. The paper jam occurs on the backside copy. The duplex re-feed does not make it to the deskew sensor.
• Remedy: 1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex re-feed area. 3. Retry the copy job. 4. Replace the document feeder assembly.

• Code: 33.01.XX
• Display: 33.01.XX
• Description: • 33.01.01 (event code) A restore process has occurred. • 33.01.02 (event code) A save process has occurred. • 33.01.03 (event code) Save recover functionality OK after previously being disabled.
• Remedy: No action necessary.

• Code: 33.02.01
• Display: 33.02.01 Used board/disk installed
• Description: Used board disk installed. An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
• Remedy: 1. Reinstall the used board or disk back into its original product. 2. To save the data on the board or disk, turn the product off. replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button.

• Code: 33.03.03
• Display: 33.03.03 Incompatible formater installed.
• Description: This is and EFI BIOS event to prevent booting with the wrong formatter installed.
• Remedy: Turn the product off, and then install the correct formatter in the product. NOTE: If it is believed that this formatter is the correct part number and model for this product, install a replacement formatter, and then return the formatter in question to HP for evaluation.

• Code: 40.00.01
• Display: 40.00.01 USB I/O buffer overflow
• Description: The USB buffer has overflowed.
• Remedy: 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration.

• Code: 40.00.02
• Display: 40.00.02 Embedded I/O buffer overflow
• Description: The product has experienced a JetDirect buffer overflow.
• Remedy: 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration.

• Code: 40.00.03
• Display: 40.00.03 EIO <X> buffer overflow
• Description: Too much data was sent to the EIO card in the specified slot (x). An incorrect communications protocol might be in use.
• Remedy: Touch the OK button to print the transferred date (some data might be lost).

• Code: 40.00.04
• Display: 40.00.04 EIO <X> bad transmission
• Description: The connection between the product and the USB device has been broken.
• Remedy: 1. Touch the OK button to clear the error message and continue printing. 2. Remove, and then reinstall the USB device.

• Code: 40.00.05
• Display: 40.00.05 Embedded I/O bad transmission
• Description: The USB device has been removed.
• Remedy: 1. Touch the OK button to clear the error message (data will be lost). 2. Install the USB device.

• Code: 40.08.0X
• Display: 40.08.0X USB storage accessory removed
• Description: X = 0 or ;1 information code. Secure file erase is enabled.
• Remedy: No action necessary.

• Code: 40.0X.05
• Display: 40.0X.05 USB storage accessory removed
• Description: X = 1, 2, 3, 5, or 6; information code. The USB storage accessory was removed.
• Remedy: No action necessary.

• Code: 41.01.YZ
• Display: 41.01.YZ
• Description: Event log error message: 41.01.YZ. An unknown misprint error occurred on the product. Y = Type, Z = Tray • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: From unknown tray • Z = 1: From Tray 1 • Z = 2: From Tray 2 • Z = 3: From Tray 3 • Z = 4: From Tray 4 • Z = 5: From Tray 5 • Z = 6: From Tray 6 • Z = 7: From Tray 7 • Z = 8: From Tray 8 • Z = 9: From Tray 9 • Z = D: From duplex
• Remedy: 1. Touch OK to clear the error. 2. If the error is not cleared, Turn the product off, and then on again. 3. If the error returns, check the wire harness from the laser scanner to the DC controller. 4. If the error persists, replace the laser/scanner assembly. 5. Replace the DC controller.

• Code: 41.02.00
• Display: 41.02.00 Error
• Description: A beam detected misprint error occurred.
• Remedy: 1. To clear the error message, touch OK. 2. If the error persists, turn the product off, and then on again. 3. If the error returns, check the wire harness from the laser/scanners to the DC controller. 4. If the error persists, replace the laser/scanner assembly.

• Code: 41.03.FZ
• Display: 41.03.FZ Unknown Misprint Error
• Description: This is a general misprint error. Either media is loaded off-center with the side guides in the tray or a media width sensor failure occurred from an unknown tray. The error will be one of the following: • 41.03.F0 • 41.03.F1 • 41.03.F2 • 41.03.F3 • 41.03.F4 • 41.03.F5 • 41.03.FD
• Remedy: 1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray. 2. Try the print job again. Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray. 3. If the error persists, print a Configuration Page and note the paper size for the tray in question. • If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu. • If the tray size sensors test as GOOD, replace the paper tray. • If the tray size sensors test as BAD, check the cable connections between the tray size sensor and the DC Controller. If the cable connections are plugged in correctly and the cables are not compromised, replace the correct component that contains the tray size sensing switches.

• Code: 41.03.YZ
• Display: 41.03.YZ Unexpected size in tray <X>
• Description: The product detected a different paper size than expected. Y = Type, Z = Tray • Y = 0 Size mismatch. Detected media is longer or shorter than expected. • Y = A Size mismatch. Detected media too long. • Y = B Size mismatch. Detected media too short. • Y = C Size mismatch. Inter-page gap error. • Z = D Source is the duplexer. • Z = E Source is the envelope feeder. • Z = 1 Source is Tray 1. • Z = 2 Source is Tray 2. • Z = 3 Source is Tray 3. • Z = 4 Source is Tray 4. • Z = 5 Source is Tray 5.
• Remedy: 1. Touch OK to use another tray. 2. Print a configuration page to verify the size and type to which the trays are set. 3. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted to the correct paper size. 4. Verify that the error is not occurring as a result of an unexpected paper size trigger caused by a multipage feed. 5. Verify that the Toner cartridge and the transfer roller are seated properly. 6. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. 7. Check paper path sensors for proper operation and that they do not stick at all. Replace any damaged sensor or assembly. 8. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller PCA. 9. Test registration assembly motor and clutch. If not function properly replace the registration assembly. If the error persists, replace the lifter assembly.

• Code: 41.04.YZ
• Display: 41.04.YZ Printer Error
• Description: An unknown misprint error occurred on the product. Y = Type, Z = Tray • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = D Source is the duplexer. • Z = 0 Source is the envelope feeder. • Z = 1 Source is Tray 1. • Z = 2 Source is Tray 2. • Z = 3 Source is Tray 3. • Z = 4 Source is Tray 4. • Z = 5 Source is Tray 5.
• Remedy: 1. Touch OK to clear the error . 2. If error does not clear, turn the product off, and then on again. 3. Swap out or re-seat each toner cartridge to test it. 4. Check the toner cartridges before replacing any other parts (HP original?, connectors, etc.). 5. Re-seat the connections to the laser/scanner and the DC controller. 6. If the error persists, replace the affected laser/scanner. 7. Replace the DC controller.

• Code: 41.05.YZ
• Display: 41.05.YZ Unexpected type in tray <X>
• Description: The product can detect the type of paper in the paper path, and it adjusts the print mode accordingly. The product uses two types of media sensors: • Reflection: Detects the glossiness of the paper. • Transmission: Detects the thickness of the paper. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type • Y = 0: Photo Media (1, 2, or 3) • Y = 1: Auto Sense (Normal) • Y = 2: Normal (typed not from Auto Sense) • Y = 3: Light media 1, 2, or 3 mode • Y = 4: Heavy media 1 • Y = 5: Heavy media 2 • Y = 6: Heavy media 3 • Y = 7: Glossy media 1 • Y = 8: Glossy media 2 • Y = 9: Glossy media 3 • Y = A: Glossy film • Y = B: OHT • Y = C: Label • Y = D: Envelope 1, 2, or 3 mode • Y = E: Rough • Y = F: Other mode • Z = 0: Photo Media (1, 2, or 3) • Z = 1: Auto Sense (Normal) • Z = 2: Normal (typed not from Auto Sense) • Z = 3: Light media 1, 2, or 3 mode • Z = 4: Heavy media 1 • Z = 5: Heavy media 2 • Z = 6: Heavy media 3 • Z = 7: Glossy media 1 • Z = 8: Glossy media 2 • Z = 9: Glossy media 3 • Z = A: Glossy film • Z = B: OHT • Z = C: Label • Z = D: Envelope 1, 2, or 3 mode • Z = E: Rough • Z = F: Other mode
• Remedy: 1. Load the tray with the size and type of paper indicated, or use another tray if available. 2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. 3. Check all application and product settings to make sure that the Type setting is correct.

• Remedy: 1. To clear the message, touch the OK button. 2. If the message displays again, turn the product off, and then on again. 3. If the error persists, replace the DC Controller PCA.

– Get more error code list with quick guide to fix printer product, https://nguyendangnam.com/error-code
– About get help with reseting Epson inkpad or others, https://nguyendangnam.com/reset-epson-inkpad

• Code: 44.10.XX
• Display: 44.10.XX Error Event log message
• Description: A send to e-mail error has occurred.
• Remedy: No action necessary.

• Code: 44.34.XX
• Display: 44.34.XX Error Event log message
• Description: A fax error has occurred.
• Remedy: 1. Try to send the job again. 2. Check the fax settings to make sure they are set to the proper settings for the environment. 3. If the issue persists, see document – “Solve fax problems’, for additional fax troubleshooting information.

• Code: 44.92.XX
• Display: 44.92.XX Error Event log message
• Description: A fax error has occurred.
• Remedy: 1. Try to send the job again. 2. Check the fax settings to make sure they are set to the proper settings for the environment. 3. If the issue persists, see document – “Solve fax problem” for additional fax troubleshooting information.

• Code: 47.00.XX
• Display: 47.00.XX
• Description: Back channel internal error.
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Code: 47.02.XX
• Display: 47.02.XX
• Description: Job parser internal error.
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Code: 47.03.XX
• Display: 47.03.XX
• Description: Print job internal error.
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Code: 47.04.XX
• Display: 47.04.XX
• Description: Print spooler 9100 internal error.
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Code: 47.05.00
• Display: 47.05.00
• Description: Print spooler framework internal error.
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Code: 47.06.XX
• Display: 47.06.XX
• Description: Print application internal error.
• Remedy: 1. Turn the product off, and then on again. 2. Resend the print job. 3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

• Remedy: 1. Turn the product off, and then on again. 2. If the error persists over multiple power cycles frequently and consistently on a unit then do the following. • In the Administration/Troubleshooting/Diagnostics, run the hard disk tests to validate health of the device. Fix any issue found with the mass storage device 3. If the error persists, reload the firmware. 4. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu then reload the firmware.

• Code: 48.XX.YY
• Display: 48.XX.YY
• Description: A job framework internal error has occurred.
• Remedy: 1. No action should be necessary. 2. If the error persists, upgrade the product firmware. 3. If the issue persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices – 49 Error Troubleshooting (Persistent and Intermittent)”.

• Code: 49.XX.YY
• Display: 49.XX.YY Error
• Description: A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error.
• Remedy: 1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product’s power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, ?gHP LaserJet FutureSmart Devices – 49 Error Troubleshooting (Persistent and Intermittent)

• Code: 50.WX.YZ
• Display: 50.WX.YZ Fuser error
• Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
• Remedy: W = 1 or W = 2: Low fuser temperature 1 or fuser warm-up failure 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. W = 1: Reconnect the connector (J82) on the DC controller PCA. -or- W = 2: Reconnect the connectors (J53, J54 and J82) on the DC controller PCA. 3. Replace the fuser. 4. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. W = 3: High fuser temperature 1 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J82) on the DC controller PCA. 3. Replace the fuser. 4. If the error persists, replace the low-voltage power supply. W = 4: Drive circuit fault 1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the fuser temperature control does not work properly and causes this error. 2. Reconnect the connector (J53) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply. W = 7: Fuser pressure-release mechanism failure 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Reconnect the connector (J221) of the fuser motor and the connector (J89) on the DC controller PCA. 4. Use the fuser motor (M299) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor. 5. Replace the fuser. W = 8: Low fuser temperature 2 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply. W = 9: High fuser temperature 2 1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser. 2. Reconnect the connector (J54) on the DC controller PCA. 3. Replace the fuser. 4. Reconnect the connector (J62) on the low-voltage power supply PCA. 5. If the error persists, replace the low-voltage power supply.

• Code: 51.00.10
• Display: 51.00.10 Beam detect error
• Description: A printer beam detect error occurred in the laser scanner.
• Remedy: 1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner and Laser scanner cable. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner and Laser scanner cable.

• Code: 51.00.19
• Display: 51.00.19 / 51.00.20 Laser Scanner Error – Laser malfunction
• Description: A printer laser scanner error occurred.
• Remedy: 1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner and Laser scanner cable. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner and Laser scanner cable.

• Code: 51.00.20
• Display: 51.00.19 / 51.00.20 Laser Scanner Error – Laser malfunction
• Description: A printer laser scanner error occurred.
• Remedy: 1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner and Laser scanner cable. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner and Laser scanner cable.

• Code: 52.00.0
• Display: 52.00.00/52.00.20 Scanner Startup/Rotation error
• Description: A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred.
• Remedy: 1. Turn the product off, and then on. 2. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. Listen for a high pitched whine from the motor. If laser scanner motor is not functioning, replace the laser scanner. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner.

• Code: 52.00.20
• Display: 52.00.00/52.00.20 Scanner Startup/Rotation error
• Description: A printer laser scanner startup (52.00.00) or rotation (52.00.20) error occurred.
• Remedy: 1. Turn the product off, and then on. 2. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is properly functioning. Listen for a high pitched whine from the motor. If laser scanner motor is not functioning, replace the laser scanner. On-site technician perform the following before replacing parts. 1. Reconnect connector (J145) on the laser/scanner. 2. Reconnect connectors (J86 and J93) on the DC controller. 3. If the error persists, replace the laser/scanner.

• Code: 54.00.03
• Display: 54.00.03 (EVENT LOG ONLY)
• Description: Environmental sensor abnormality warning; Environmental sensor (TH3) failure
• Remedy: 1. Turn the product off, and then on. 2. If the environment sensor (TH3) has been removed or replaced, check the connector (J199) on the environment sensor and the connector (J42) on the DC controller PCA. 3. If the error persists, replace the environment sensor cable assembly.

• Code: 54.06.21
• Display: 54.06.21 (EVENT LOG ONLY)
• Description: Primary laser/scanner beam detect abnormality
• Remedy: 1. Turn the product off, and then on. 2. If the product has had parts removed or replace, check the connector (J86) on the DC controller PCA. 3. If the error persists, replace the laser/scanner assembly.

• Code: 55.00.01
• Display: 55.00.01, 55.00.03 or 55.00.04 DC Controller Error
• Description: The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out.
• Remedy: Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.

• Code: 55.00.03
• Display: 55.00.01, 55.00.03 or 55.00.04 DC Controller Error
• Description: The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out.
• Remedy: Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.

• Code: 55.00.04
• Display: 55.00.01, 55.00.03 or 55.00.04 DC Controller Error
• Description: The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out.
• Remedy: Turn the product off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.

• Code: 55.00.05
• Display: 55.00.05 Engine Firmware RFU Error
• Description: The firmware upgrade failed.
• Remedy: Turn the product off and then on. If issue remains re-send upgrade.

• Code: 55.01.06
• Display: 55.01.06, 55.02.06 DC controller error
• Description: NVRAM memory warning • 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
• Remedy: Turn the product off, then on. If the error persists, replace the DC controller PCA.

• Code: 55.02.06
• Display: 55.01.06, 55.02.06 DC controller error
• Description: NVRAM memory warning • 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
• Remedy: Turn the product off, then on. If the error persists, replace the DC controller PCA.

• Code: 56.00.01
• Display: 56.00.01 Illegal Input Printer Error
• Description: The product experienced an illegal input.
• Remedy: Turn the product off, then on. Remove any third-party hardware and test again

• Code: 56.00.YY
• Display: 56.00.YY
• Description: The product experienced a communication error with the optional paper trays.
• Remedy: 1. Turn the product off, then on. 2. If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder). 3. Check the input connectors for damage. If a connector is damaged, replace the connector.

• Code: 57.00.01
• Display: 57.00.01 Main fan (FN101) failure
• Description: The product experienced a Main fan (FN101) failure.
• Remedy: Turn the product off, then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the main fan (FN101). If this part has been removed or replace, check the connector (J95) on the DC controller PCA and the connector (J64) on the low-voltage power supply assembly.

• Code: 57.00.02
• Display: 57.00.02 Laser/scanner fan (FN102) failure
• Description: The product has experienced a Laser/scanner fan (FN102) failure.
• Remedy: 1. Turn the product off, then on. 2. If this part has been removed or replace, check the connector (J75) on the DC controller PCA. 3. If the error persists, replace the laser/scanner fan (FN102).

• Code: 57.00.03
• Display: 57.00.03 Cartridge fan failure (FM301)
• Description: The product has experienced a cartridge fan (FM301) error.
• Remedy: 1. Turn the product off, then on. 2. Listen for fan noise at the middle back of the product. If no noise is heard, replace the cartridge frontside fan (FM103). 3. If this part has been removed or replace, check the connector (J79) on the DC controller PCA. 4. If the error persists, replace the cartridge front-side fan (FM103).

• Code: 57.00.05
• Display: 57.00.05 Switchback fan (FM105) failure
• Description: The product has experienced an Switchback fan (FM105) failure.
• Remedy: 1. Turn the product off, then on. 2. Listen for fan noise at the front-left side of the product. If no noise is heard, replace the switchback fan (FM105). 3. If this part has been removed or replace, check the connector (J43) on the DC controller PCA. 4. Reconnect the intermediate connector (J1423) on the switchback fan. 5. If the error persists, replace the switchback fan (FM105).

• Code: 57.00.06
• Display: 57.00.06 Low-voltage power supply fan (FM104) failure
• Description: The product has experienced a Low-voltage power supply fan (FM104) failure
• Remedy: 1. Turn the product off, then on. 2. While the product starts up, listen for fan noise at the middle back of the product. If no noise is heard, replace the LVPS fan (FM104). 3. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 4. Check the connector (J198) on the low-voltage power supply fan. 5. If the error persists, replace the LVPS fan (FM104).

• Code: 57.00.07
• Display: 57.00.07 Duplex fan (FM107) failure
• Description: The product has experienced an Duplex fan (FM107) failure.
• Remedy: 1. Turn the product off, then on. 2. While the product starts up, listen for fan noise at the left side of the product. If no noise is heard, replace the duplex fan (FM107). 3. If this part has been removed or replace, check the connector (J84) on the DC controller PCA. 4. If the error persists, replace the duplexer. 5. If the error persists, replace the DC Controller.

• Code: 57.XX.YZ
• Display: 57.XX.YZ Error
• Description:
• Remedy: Use the wiring diagram to trace back where the fan gets its supply voltage. The connectors are supplied in the troubleshooting steps. If after following the steps provided the issue is not resolved it may be a voltage source issue from the DC Controller or LVPS. Depending which FAN is failing one of these parts may need to be replaced as a following step.

• Code: 58.00.02
• Display: 58.00.02 Error
• Description: Environmental sensor (TH3) failure.
• Remedy: 1. Turn the product off and then back on. 2. If this part has been removed or replace, check the connector (J42) on the DC controller PCA. 3. Reconnect the intermediate connector (J199) on the environmental sensor. 4. If the error persists, replace the environmental sensor (TH3).

• Code: 58.00.03
• Display: 58.00.03 Error
• Description: DC controller CPU failure.
• Remedy: 1. Turn the product off and then back on. 2. Check all of the connectors on the DC controller PCA. 3. If the error persists, replace the DC controller PCA.

• Code: 58.00.04
• Display: 58.00.04 Error
• Description: The product experienced a low voltage power supply unit malfunction.
• Remedy: 1. Turn the product off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the product is located has experienced brown outs or is subject to power quality issues. 2. Ensure product is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).

• Code: 58.01.04
• Display: 58.01.04 Error
• Description: 24V power supply error during operation. During regular printing operation the 24V power supply experienced an error.
• Remedy: 1. Turn the product off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the product is located has experienced brown outs or is subject to power quality issues. 2. Ensure product is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).

• Code: 58.02.04
• Display: 58.02.04 Error
• Description: 24V power supply error during boot or wake. During product power on or when waking from sleep mode, the printer experienced an error with the 24V power supply.
• Remedy: 1. Turn the product off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the product is located has experienced brown outs or is subject to power quality issues. 2. Ensure product is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).

• Code: 59.00.00
• Display: 59.00.00 or 59.00.10 Error
• Description: Feed motor (M101) failure (start-up or rotational).
• Remedy: 1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101).

• Code: 59.00.10
• Display: 59.00.00 or 59.00.10 Error
• Description: Feed motor (M101) failure (start-up or rotational).
• Remedy: 1. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101). 2. If the product has been serviced, check the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA. 3. Replace the feed motor (M101).

• Code: 59.00.30
• Display: 59.00.30 or 59.00.40 Error
• Description: Fuser motor (M299) failure (start-up or rotational).
• Remedy: 1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299). 2. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 3. Replace the fuser motor (M299).

• Code: 59.00.40
• Display: 59.00.30 or 59.00.40 Error
• Description: Fuser motor (M299) failure (start-up or rotational).
• Remedy: 1. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299). 2. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA. 3. Replace the fuser motor (M299).

• Code: 59.05.50
• Display: 59.05.50 59.05.60 Error
• Description: A motor startup error has occurred Drum motor (M102).
• Remedy: 1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor. 2. If the product has been serviced, check the connector (J187) on the ITB motor and the connector (J87) on the DC controller PCA. 3. Replace the Drum motor (M102)

• Code: 59.05.60
• Display: 59.05.50 59.05.60 Error
• Description: A motor startup error has occurred Drum motor (M102).
• Remedy: 1. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor. 2. If the product has been serviced, check the connector (J187) on the ITB motor and the connector (J87) on the DC controller PCA. 3. Replace the Drum motor (M102)

• Code: 59.A2.02
• Display: 59.A2.02 Error
• Description: Media input source 2 lifter motor malfunction (M103).
• Remedy: 1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 2).

• Code: 59.A3.03
• Display: 59.A3.03 Error
• Description: Media input source 3 lifter motor malfunction (M1).
• Remedy: Use the following to troubleshoot the error: 1×500-sheet/3×500-sheet paper deck: 1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 3).

• Code: 59.A4.04
• Display: 59.A4.04 Error
• Description: Media input source 4 lifter motor malfunction (M3). 3×500 sheet paper deck only.
• Remedy: 1. Use the Tray/Bin manual sensor test to verify that the Tray 4 paper (SR5 and SR8) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1604 and 1605) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 4).

• Code: 59.A5.05
• Display: 59.A5.05 Error
• Description: Media input source 5 lifter motor malfunction (M4). 3×500 sheet paper deck only.
• Remedy: 1. Use the Tray/Bin manual sensor test to verify that the Tray 5 paper (SR9 and SR12) surface sensors are properly functioning. 2. If this part has been removed or replace, check the connector (1601 and 1602) on the on the sheet feeder controller PCA. 3. If the error persists, replace the lifter drive assembly (Tray 5).

• Code: 60.00.02
• Display: 60.00.02 Tray 2 lifting error
• Description: Tray 2 lifting error. Tray 2 did not raise to the paper surface sensor in the required amount of time.
• Remedy: 1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 2).

• Code: 60.00.03
• Display: 60.00.03 Tray 3 lifting error
• Description: Tray 3 lifting error. Tray 3 did not raise to the paper surface sensor in the required amount of time.
• Remedy: 1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (1606 and 1607) on the on the paper feeder controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 3).

• Code: 60.00.04
• Display: 60.00.04 Tray 4 lifting error
• Description: Tray 4 lifting error. Tray 4 did not raise to the paper surface sensor in the required amount of time.
• Remedy: 1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR5 and SR6) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (1604 and 1605) on the on the paper feeder controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 4).

• Code: 60.00.05
• Display: 60.00.05 Tray 5 lifting error
• Description: Tray 5 lifting error. Tray 5 did not raise to the paper surface sensor in the required amount of time.
• Remedy: 1. Remove the tray and manually rotate the gear on the rear of the tray to make sure that the lift mechanism is working. 2. With the tray removed, pressing any of the paper size switches will cause the tray lift motor to run. If the motor does not work, replace the lifter assembly. 3. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR8 and SR9) surface sensors are properly functioning. 4. If this part has been removed or replace, check the connector (1601 and 1602) on the on the paper feeder controller PCA. 5. If the error persists, replace the lifter drive assembly (Tray 5).

• Code: 62.00.00
• Display: 62.00.00 No system
• Description: The product experienced an internal system failure.
• Remedy: 1. Turn the product off, then on. 2. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. 3. If the firmware upgrade does not resolve the problem, replace the hard disk.

• Code: 65.80.A0
• Display: 65.80.A0, 65.80.A1: Output accessory Failure
• Description: Output accessory disconnected. An external paper handling accessory connection has been interrupted.
• Remedy: 1. Turn the product off. 2. Make sure that the communication cable from the finisher to the engine is installed correctly. 3. Make sure that all packing materials have been removed from the paper handling accessory. 4. Check the paper path for obstructions, or jammed paper. 5. Turn the product on. If the error persists, replace the accessory.

• Code: 65.80.A1
• Display: 65.80.A0, 65.80.A1: Output accessory Failure
• Description: Output accessory disconnected. An external paper handling accessory connection has been interrupted.
• Remedy: 1. Turn the product off. 2. Make sure that the communication cable from the finisher to the engine is installed correctly. 3. Make sure that all packing materials have been removed from the paper handling accessory. 4. Check the paper path for obstructions, or jammed paper. 5. Turn the product on. If the error persists, replace the accessory.

• Code: 66.00.20
• Display: 66.00.20
• Description: Over Current Error. This is an output device failure related message.
• Remedy: 1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.

• Code: 66.00.40
• Display: 66.00.40
• Description: NVRAM Error. This is a finisher control board NVRAM error. The checksum for the finisher stacker controller PCA has an error when the power is turned on.
• Remedy: 1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.

• Code: 66.00.50
• Display: 66.00.50
• Description: This is a CAN-CPU sequence error.
• Remedy: 1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.

• Code: 66.00.77
• Display: 66.00.77
• Description: This is a device communication error. The communication between the print engine and the finisher has been interrupted or lost.
• Remedy: 1. Turn the product off, and then on. 2. Make sure that the finisher is connected correctly. 3. If the error persists, replace the Stapler/Stacker Unit.

• Code: 66.00.79
• Display: 66.00.79
• Description: This is a JetLink communication error. The product has lost JetLink communication with the output device.
• Remedy: 1. Turn off the product, and then disconnect the finisher. 2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product. 3. Reconnect the finisher to the product. 4. Turn the product on. 5. If the error persists, replace the stacker controller PCA or the Stapler/Stacker Unit.

• Code: 66.80.YY
• Display: 66.80.YY Stapler/Stacker failure
• Description: An external paper handling accessory error has occurred.
• Remedy: 1. Turn off the product, and then disconnect the finisher. 2. Inspect and reconnect the JetLink cable (power and communication cable) from the finisher to the product. 3. Inspect the finisher for paper jams. 4. Reconnect the finisher to the product. 5. Turn the product on. 6. If the error persists, replace the Stapler/Stacker Unit.

• Code: 70.00.00
• Display: 70.00.00 Error
• Description: DC controller failure.
• Remedy: 1. Turn the product off, and then on. 2. If the error persists, replace the DC controller.

• Code: 80.0X.YY
• Display: 80.0X.YY Embedded Jetdirect Error
• Description: An Embedded HP JetDirect print server critical error has occurred.
• Remedy: 1. Turn the product off, and then on. 2. Remove the RJ45 cable. 3. Turn the product off, and then on. 4. Reconnect the RJ45 cable. 5. If the error persists, replace the formatter.

• Code: 82.73.46
• Display: 82.73.46, 82.73.47
• Description: A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware
• Remedy: 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.

• Code: 82.73.47
• Display: 82.73.46, 82.73.47
• Description: A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware
• Remedy: 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.

• Code: 98.00.01
• Display: 98.00.01 or 98.01.00 Corrupt data in firmware volume
• Description: Data corrupt has occurred in the firmware volume.
• Remedy: 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.

• Code: 98.00.02
• Display: 98.00.02 Corrupt data in the solutions volume
• Description: Data corrupt has occurred in the solutions volume.
• Remedy: 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.

• Code: 98.00.03
• Display: 98.00.03 Corrupt data in the configuration volume
• Description: Data corrupt has occurred in the configuration volume.
• Remedy: 1. Turn the product off, and then on. 2. Download the firmware again, and then attempt the upgrade again. 3. Use the Clean Disk item in the Preboot menu. 4. Reload the firmware.

• Code: 98.00.04
• Display: 98.00.04 Corrupt data in the job data volume
• Description: Data corrupt has occurred in the job data volume.
• Remedy: 1. Turn the product off, and then on. 2. Rerun the file erase function.

• Code: 98.01.00
• Display: 98.00.01 or 98.01.00 Corrupt data in firmware volume
• Description: Data corrupt has occurred in the firmware volume.
• Remedy: 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.

• Remedy: Download the RFU file, and then attempt the upgrade again.

• Code: 99.00.02
• Display: 99.00.02 Upgrade not performed timeout during receive
• Description: A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.
• Remedy: The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.

• Code: 99.XX.YY
• Display: 99.XX.YY
• Description: A message of this form indicates a firmware installation error.
• Remedy: Reload the firmware.

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