HP Latex 3000 error codes with quick guide

– Compatible Printer model: HP Latex 3000
– HP Latex 3000 Error Codes with instructions guide:
HP Latex 3000

Code: 01.01.00:01
Description: Formatter CPU fan does not spin. Some printer components could be damaged by over-temperature. If problem persists, call support and shut down the printer The fan that cools down the heat sink of the CPU in the Formatter PCA does not spin.
Causes: a. The fan is broken. b. The wire of the fan is disconnected from the formatter PCA. c. The fan is not powered (red wire). d. The fan does not properly receive the PWM signal (yellow wire).
Remedy: 1. Check for proper fan wire connection to Formatter PCA (CPUFAN1 connector). 2. Check, with multimeter, for supply voltage presence in pin 2 (5 V) on CPUFAN1 connector in Formatter PCA. 3. Check, with multimeter, for PWM signal presence in pin 3 (between 1 and 3 V) on CPUFAN1 connector in Formatter PCA. 4. If you find no other explanation, replace the fan.

Code: 01.02.01:02
Description: Engine PCA #01 start-up fail. Engine PCA #01 does not start-up properly (during power on) or there is an error during start-up.
Causes: a. The engine PCA #01 is missing. b. The engine PCA #01 is not correctly installed. c. The contact with formatter PCA (BUS PCI express) fails. d. The engine PCA #01 is damaged and is not performing properly.
Remedy: 1. Check for PCA presence in proper slot. 2. Visual check for proper assembly of the PCA. 3. Run sub-system diagnostic. 4. Physical check (push) of the assembly of the PCA. 5. If the problem persists, replace the PCA. See Engine PCA. 6. If the problem still persists, call support.

Code: 01.02.01:76
Description: Engine PCA #01 memory check fail. Check (through R/W commands) the data lines and address lines to detect physical tracks’ errors.
Causes: a. PCA tracks are damaged or broken. b. Any component in the PCA is damaged or broken.
Remedy: 1. Run subsystem diagnostic. 2. Check (through R/W commands) the data lines and address lines to detect physical tracks’ errors. 3. Replace the PCA. See Engine PCA.

Code: 01.02.02:02
Description: Engine PCA #02 start-up fail. Engine PCA #02 does not start up properly (during power on), or there is an error during start-up.
Causes: a. The engine PCA #02 is missing. b. The engine PCA #02 is not correctly installed. c. The contact with formatter PCA (BUS PCI express) fails. d. The engine PCA #02 is damaged and does not perform properly.
Remedy: 1. Check for PCA presence in proper slot. 2. Visual check for proper assembly of the PCA. 3. Physical check of the PCA assembly (push). 4. Run subsystem diagnostic. 5. If the problem persists, replace the PCA. See Engine PCA. 6. If the problem still persists, call support.

Code: 01.02.02:76
Description: Engine PCA #02 memory check fail. Check (through R/W commands) the data lines and address lines to detect physical tracks’ errors.
Causes: a. PCA tracks are damaged or broken. b. Any component in the PCA is damaged or broken.
Remedy: 1. Run subsystem diagnostic. 2. Replace the PCA. See Engine PCA.

Code: 01.02.03:02
Description: Engine PCA #03 start-up fail Engine PCA #03 does not start up properly (during power-on), or there is an error during start-up.
Causes: a. The engine PCA #03 is missing. b. The engine PCA #03 is not correctly installed. c. The contact with formatter PCA (BUS PCI express) fails. d. The engine PCA #03 is damaged and doesn’t perform properly.
Remedy: 1. Check for PCA presence in proper slot. 2. Visual check for proper assembly of the PCA. 3. Physical check of the PCA assembly (push). 4. Run subsystem diagnostic. 5. If the problem persists, replace the PCA. See Engine PCA. 6. If the problem still persists, call support.

Code: 01.02.03:76
Description: Engine PCA #03 memory check fail. Check (through R/W commands) the data lines and address lines to detect physical tracks’ errors.
Causes: a. PCA tracks are damaged or broken. b. Any component in the PCA is damaged or broken.
Remedy: 1. Run subsystem diagnostic. 2. Replace the PCA. See Engine PCA.

Code: 01.02.04:02
Description: Engine PCA #04 start-up fail. Engine PCA #04 does not start up properly (during power-on), or there is an error during start-up.
Causes: a. The engine PCA #04 is missing. b. The engine PCA #04 is not correctly installed. c. The contact with formatter PCA (BUS PCI express) fails. d. The engine PCA #04 is damaged and is not performing correctly.
Remedy: 1. Check for PCA presence in proper slot. 2. Visual check for proper assembly of the PCA. 3. Physical check of the PCA assembly (push). 4. Run subsystem diagnostic. 5. If the problem persists, replace the PCA. See Engine PCA. 6. If the problem still persists, call support.

Code: 01.02.04:76
Description: Engine PCA #04 memory check fail. Check (through R/W commands) the data lines and address lines to detect physical tracks’ errors.
Causes: a. PCA tracks are damaged or broken. b. Any component in the PCA is damaged or broken.
Remedy: 1. Run subsystem diagnostic. 2. Replace the PCA. See Engine PCA.

Code: 01.06.01:04
Description: Engine adaptor PCA #01 to engine PCA communication fail. There is a communication error between the engine adaptor PCA #01 and the engine PCA #01.
Causes: a. The flat cable between engine adaptor PCA and engine PCA is missing or not connected. b. The connection of the flat cable fails (not connected properly). c. The engine adaptor PCA supply cable is not connected (engine adaptor PCA not powered). d. Any fuses of the engine adaptor PCA are blown.
Remedy: 1. Visual check of the flat cable between the engine adaptor PCA and engine PCA (both ends). 2. Physical check of the flat cable (push both ends). 3. Visual check of the voltage LEDs on the engine adaptor PCA; if they do not illuminate, check the supply cable and PCA fuses. 4. If the problem persists, replace the engine adaptor PCA. See Engine adaptor PCA. 5. If the problem still persists, call support.

Code: 01.06.01:09
Description: Engine adaptor PCA #01 to e-box interconnect PCA connection fail. There is an error in the assembly (connection) of the slot in the engine adaptor PCA #01 and e-box interconnect PCA.
Causes: a. The engine adaptor PCA is not properly connected to the e-box interconnect PCA. b. There is a pin broken in the e-box interconnect PCA connector. c. The engine adaptor PCA is damaged. d. The e-box interconnect PCA is damaged.
Remedy: 1. Visual check of the connection between engine adaptor PCA and e-box interconnect PCA. 2. Physical check of the connection between engine adaptor PCA and e-box interconnect PCA. 3. Replace the engine adaptor PCA. See Engine adaptor PCA. 4. Replace the e-box interconnect PCA. See E-box interconnect PCA. 5. If the problem persists, call support.

Code: 01.06.01:10
Description: Engine adaptor PCA #01 supply voltages out of range. The voltmeters in the engine adaptor PCA #01 sensed a voltage source (24V, 12V, 5V, or 3V3) out of its valid range.
Causes: a. Any of the fuses of the engine adaptor PCA are blown. b. The engine adaptor PCA is damaged or broken. c. There is a short-circuit or an overcurrent consumption in at least one voltage source.
Remedy: 1. Check the engine adaptor PCA fuses. 2. Check the overcurrent LEDs on the side of the engine adaptor PCA (it must be off). 3. Replace the engine adaptor PCA. See Engine adaptor PCA. 4. If the problem persists, call support.

Code: 01.06.02:04
Description: Engine adaptor PCA #02 to engine PCA communication fail. There is a communication error between the engine adaptor PCA #02 and the engine PCA #02.
Causes: a. The flat cable between engine adaptor PCA and engine PCA is missing or not connected. b. The connection of the flat cable fails (not connected properly). c. The engine adaptor PCA supply cable is not connected (engine adaptor PCA not powered). d. Any fuses of the engine adaptor PCA are blown.
Remedy: 1. Visual check of the flat cable between the engine adaptor PCA and engine PCA (both ends). 2. Physical check of the flat cable (push both ends). 3. Visual check of the voltage LEDs in engine adaptor PCA; if they do not illuminate, check the supply cable and PCA fuses. 4. If the problem persists, replace the engine adaptor PCA. See Engine adaptor PCA. 5. If the problem still persists, call support.

Code: 01.06.02:09
Description: Engine adaptor PCA #02 to e-box interconnect PCA connection fail. There is an error in the assembly (connection) of the slot in the engine adaptor PCA #02 and e-box interconnect PCA.
Causes: a. The engine adaptor PCA is not properly connected to the e-box interconnect PCA. b. There is a pin broken in the e-box interconnect PCA connector. c. The engine adaptor PCA is damaged. d. The e-box interconnect PCA is damaged.
Remedy: 1. Visual check of the connection between engine adaptor PCA and e-box interconnect PCA. 2. Physical check of the connection between engine adaptor PCA and e-box interconnect PCA. 3. Replace the engine adaptor PCA. See Engine adaptor PCA. 4. Replace the e-box interconnect PCA. See E-box interconnect PCA.

Code: 01.06.02:10
Description: Engine adaptor PCA #02 supply voltages out of range. The voltmeters in the engine adaptor PCA #02 sensed a voltage source (24V, 12V, 5V, or 3V3) out of its valid range.
Causes: a. Any of the fuses of the engine adaptor PCA are blown. b. The engine adaptor PCA is damaged or broken. c. There is a short-circuit or an overcurrent consumption in at least one voltage source.
Remedy: 1. Check the engine adaptor PCA fuses. 2. Check the overcurrent LEDs on the side of the engine adaptor PCA (it must be off). 3. Replace the engine adaptor PCA. See Engine adaptor PCA. 4. If the problem persists, call support.

Code: 01.06.03:04
Description: Engine adaptor PCA #03 to engine PCA communication fail. There is a communication error between the engine adaptor PCA #03 and engine PCA #03.
Causes: a. The flat cable between the engine adaptor PCA and engine PCA is missing or not connected. b. The connection of the flat cable fails (not connected properly). c. The engine adaptor PCA supply cable is not connected (engine adaptor PCA not supplied). d. Any fuses of the engine adaptor PCA are blown.
Remedy: 1. Visual check of the flat cable between the engine adaptor PCA and engine PCA (both ends). 2. Physical check of the flat cable (push both ends). 3. Visual check of the voltage LEDs in the engine adaptor PCA; if they do not illuminate, check the supply cable and PCA fuses. 4. If problem persists, replace the engine adaptor PCA. See Engine adaptor PCA. 5. If the problem still persists, call support.

Code: 01.06.03:09
Description: Engine adaptor PCA #03 to e-box interconnect PCA connection fail. There is an error in the assembly (connection) of the slot in the engine adaptor PCA #03 and the e-box interconnect PCA.
Causes: a. The engine adaptor PCA is not properly connected to the e-box interconnect PCA. b. There is a pin broken in the e-box interconnect PCA connector. c. The engine adaptor PCA is damaged. d. The e-box interconnect PCA is damaged.
Remedy: 1. Visual check of the connection between engine adaptor PCA and e-box interconnect PCA. 2. Physical check of the connection between engine adaptor PCA and e-box interconnect PCA. 3. Replace the engine adaptor PCA. See Engine adaptor PCA. 4. Replace the e-box interconnect PCA. See E-box interconnect PCA. 5. If the problem persists, call support.

Code: 01.06.03:10
Description: Engine adaptor #03 supply voltages are out of range. The voltmeters in the engine adaptor PCA #03 sensed a voltage source (24V, 12V, 5V, or 3V3) out of its valid range.
Causes: a. Any of the fuses of the engine adaptor PCA are blown. b. The engine adaptor PCA is damaged or broken. c. There is a short-circuit or an overcurrent consumption in at least one voltage source.
Remedy: 1. Check the engine adaptor PCA fuses. 2. Check the overcurrent LEDs on the side of engine adaptor PCA (it must be off). 3. Replace the engine adaptor PCA. See Engine adaptor PCA. 4. If the problem persists, call support.

Code: 01.06.04:04
Description: Engine adaptor PCA #04 to engine PCA communication fail. There is a communication error between the engine adaptor PCA #04 and engine PCA #04.
Causes: a. The flat cable between the engine adaptor PCA and engine PCA is missing or not connected. b. The connection of the flat cable fails (not connected properly). c. The engine adaptor PCA supply cable is not connected (engine adaptor PCA not powered). d. Any fuses of the engine adaptor PCA are blown.
Remedy: 1. Visual check of the flat cable between the engine adaptor PCA and engine PCA (both ends). 2. Physical check of the flat cable (push both ends). 3. Visual check of the voltage LEDs in the engine adaptor PCA; if they do not illuminate, then check the supply cable and PCA fuses. 4. If the problem persists, replace the engine adaptor PCA. See Engine adaptor PCA. 5. If the problem still persists, call support.

Code: 01.06.04:09
Description: Engine adaptor PCA #04 to e-box interconnect PCA connection fail. ELA #04 to PPA connection fail: there is an error in the assembly (connection) of the slot in the engine adaptor PCA #04 and the e-box interconnect PCA.
Causes: a. The engine adaptor PCA is not properly connected to the e-box interconnect PCA. b. There is a pin broken in the e-box interconnect PCA connector. c. The engine adaptor PCA PCA is damaged. d. The e-box interconnect PCA is damaged.
Remedy: 1. Visual check of the connection between engine adaptor PCA and e-box interconnect PCA. 2. Physical check of the connection between engine adaptor PCA and e-box interconnect PCA. 3. Replace the engine adaptor PCA. See Engine adaptor PCA. 4. Replace the e-box interconnect PCA. See E-box interconnect PCA.

Code: 01.06.04:10
Description: Engine adaptor PCA #04 supply voltages are out of range. The voltmeters in the engine adaptor PCA #04 sensed a voltage source (24V, 12V, 5V, or 3V3) out of its valid range.
Causes: a. Any of the fuses of the engine adaptor PCA are blown. b. The engine adaptor PCA is damaged or broken. c. There is a short-circuit or an overcurrent consumption in at least one voltage source.
Remedy: 1. Check the engine adaptor PCA fuses. 2. Check the overcurrent LEDs on the side of the engine adaptor PCA (it must be off). 3. Replace the engine adaptor PCA. See Engine adaptor PCA. 4. If the problem persists call support.

Code: 01.50.00:20
Description: E-box temp being high. The temperature measured inside the e-box enclosure is being suspiciously high.
Causes: a. The e-box fan does not spin. b. The e-box air filter is dirty and does not allow air-exchange with the outside atmosphere. c. Ambient temperature around the printer is too high. d. There is an outer element which increases the temperature of the e-box.
Remedy: None mandatory, only a warning.

Code: 01.50.00:21
Description: E-box temp too high.. The temperature measured inside the e-box enclosure is above the upper limit allowable
Causes: a. The e-box fan does not spin. b. The e-box air filter is dirty and does not allow the air exchange with the outside atmosphere. c. The ambient temperature around the printer is too high. d. There is an outer element which increases the temperature of the e-box.
Remedy: 1. Check for the proper ambient temperature near the printer and e-box. 2. Check for cleanliness of the air filter and replace it if applicable. 3. Check for the proper working of both fans (CPU fan and e-box fan). 4. If the problem persists, call support.

Code: 01.51.00:01
Description: E-box fan does not spin.. The fan located in the e-box enclosure (door’s cover) does not spin.
Causes: a. The fan is broken. b. The wire of the fan is disconnected from the formatter PCA. c. The fan is not powered (red wire). d. The fan does not properly receive the PWM signal (yellow wire).
Remedy: 1. Check for proper fan wire connection to Formatter PCA (SYSFAN1 connector). 2. Check, with multimeter, for supply voltage presence in pin 2 (12V) on SYSFAN1 connector in Formatter PCA. 3. Check, with multimeter, for PWM signal presence in pin 3 (between 1V and 3V) on SYSFAN1 connector in Formatter PCA. 4. If there isn’t any of the above; replace the fan.

Code: 01.60.00:01
Description: Printer hard disk data crash.. Files found in the hard disk are corrupted
Causes: a. An unexpected shutdown of the printer corrupted the data on the hard disk. b. The hard disk is broken or does not perform properly.
Remedy: 1. Restart the printer. 2. Run diagnostics. 3. If the problem persists, replace the hard disk. See E-box hard disk drive. 4. If the problem still persists, call support.

Code: 01.60.00:03
Description: NVM check doesn’t match. Call support.. The printer has encountered an error while accessing/writing values to the NVM.
Causes: a. Sporadic error b. Firmware error c. Hard disk data corrupted
Remedy: 1. Turn off the printer, wait a few seconds, then turn it on again. 2. If the problem persists, reinstall the firmware. 3. If the problem persists, replace the printer’s hard disk drive. See E-box hard disk drive.

Code: 01.60.00:75
Description: No free space left in printer hard disk.. There is no space left in the internal hard disk; for some reason the hard disk does not clean the temporal data.
Causes: a. The hard disk does not perform properly. b. Firmware error or bug.
Remedy: 1. Run diagnostics. 2. If the problem persists, call support.

Code: 01.60.01:03
Description: NVM default values.. The data written in the hard disk does not match with the data found in IDS (EE-PROM) or both are empty.
Causes: Both hard disk and IDS replaced at the same time (and both memories were empty).
Remedy: Call support.

Code: 01.60.02:03
Description: Part number mismatch. Part number of the hard disk does not match the proper part number required by the printer (wrong part).
Causes: The printer was assembled with the wrong hard disk.
Remedy: Call support.

Code: 01.60.03:03
Description: Serial number mismatch.. The serial number of the hard disk is not correct.
Causes: The printer was assembled with the wrong hard disk.
Remedy: Call support.

Code: 10.01.01:01
Description: Contactor K1 does not switch state. The contactor K-1 is closed when it should be open, or open when it should be closed.
Causes: a. Contactor fault b. Feedback cable fault (from K-1 contacts 33/34 to e-cabinet PCA contact connector) c. E-cabinet PCA fault
Remedy: 1. Restart the printer. If the problem does not repeat, it is probably a firmware glitch. 2. If the problem persists, check that the cable from the 33/34 contacts of K-1 to the e-cabinet PCA is not damaged. If it is damaged, replace the cable. This affects the other contactors as there is only one feedback cable for all of them. 3. If the problem persists, replace the K-1 contactor. 4. If the problem still persists, replace the e-cabinet PCA. See E-cabinet PCA.

Code: 10.01.02:01
Description: Contactor K2 does not switch state. The contactor K-2 is closed when it should be open, or open when it should be closed.
Causes: a. Contactor fault b. Feedback cable fault (from K-2 contacts 33/34 to e-cabinet PCA contact connector) c. E-cabinet PCA fault
Remedy: 1. Restart the printer. If the problem does not repeat, it is probably a firmware glitch. 2. If the problem persists, check that the cable from the 33/34 contacts of K-2 to the e-cabinet PCA is not damaged. If it is damaged, replace the cable. This affects the other contactors as there is only one feedback cable for all of them. 3. If the problem persists, replace the K-2 contactor. 4. If the problem still persists, replace the e-cabinet PCA. See E-cabinet PCA.

Code: 10.01.03:01
Description: Contactor K3 does not switch state. The contactor K-3 is closed when it should be open, or open when it should be closed.
Causes: a. Contactor fault b. Feedback cable fault (from K-3 contacts 33/34 to e-cabinet PCA contact connector) c. E-cabinet PCA fault
Remedy: 1. Restart the printer. If the problem does not repeat, it is probably a firmware glitch. 2. If the problem persists, check that the cable from the 33/34 contacts of K-3 to the e-cabinet PCA is not damaged. If it is damaged, replace the cable. This affects the other contactors as there is only one feedback cable for all of them. 3. If the problem persists, replace the K-3 contactor. 4. If the problem persists, replace the e-cabinet PCA. See E-cabinet PCA.

Code: 10.01.04:01
Description: Contactor K4 does not switch state. The contactor K-4 is closed when it should be open, or open when it should be closed.
Causes: a. Contactor fault b. Feedback cable fault (from K-4 contacts 33/34 to e-cabinet PCA contact connector) c. E-cabinet PCA fault
Remedy: 1. Restart the printer. If the problem does not repeat, it is probably a firmware glitch. 2. If the problem persists, check that the cable from the 33/34 contacts of K-4 to the e-cabinet PCA is not damaged. If it is damaged, replace the cable. This affects the other contactors as there is only one feedback cable for all of them. 3. If the problem persists, replace the K-4 contactor. 4. If the problem persists, replace the e-cabinet PCA. See E-cabinet PCA.

Code: 10.02.00:01
Description: E-cabinet PCA malfunction. Run subsystem diagnostic. If the problem persists, call support representative. A malfunction on the e-cabinet PCA has been detected.
Causes: SMT fuse blown, component failure
Remedy: 1. Run subsystem diagnostic. 2. Replace the e-cabinet PCA. See E-cabinet PCA. 3. If the problem persists, call support.

Code: 10.02.00:03
Description: E-cabinet PCA not supported version. PCA wrong version
Causes: a. Wrong version of the PCA installed b. PCA malfunction
Remedy: 1. Run subsystem diagnostic. 2. Replace the PCA with the appropriate revision. See E-cabinet PCA. 3. If the problem persists, call support.

Code: 10.02.00:04
Description: E-cabinet to e-box communication failure I2C communication malfunction. The e-box cannot communicate with the e-cabinet.
Causes: a. Communication cable not connected or misconnected b. PSU-2 not working c. PCA malfunction
Remedy: 1. Run subsystem diagnostic. 2. Find the root cause and correct it. 3. If the problem persists, call support.

Code: 10.02.00:11
Description: E-cabinet PCA 5V to ground voltage out of range. E-cabinet PCA 5V to ground voltage is out of range.
Causes: E-cabinet PCA malfunction
Remedy: 1. Run subsystem diagnostic. 2. Replace the e-cabinet PCA. See E-cabinet PCA. 3. If the problem persists, call support.

Code: 10.02.00:13
Description: E-cabinet PCA 8V to ground voltage out of range E-cabinet PCA 8V to ground voltage out of range.
Causes: E-cabinet PCA malfunction
Remedy: 1. Run subsystem diagnostic. 2. Replace the e-cabinet PCA. See E-cabinet PCA. 3. If the problem persists, call support.

Code: 10.02.00:15
Description: E-cabinet PCA replaceable fuse blown. The glass fuse on the inner face of the e-cabinet PCA (F24) has blown.
Causes: a. Fuse blown b. PCA fault
Remedy: 1. Replace the fuse. 2. If the problem persists, check for short-circuits: a. Safety circuit (Safety Engine Adaptor PCA, contactors, e-stops, Interlocks, and all associated cabling). b. E-cabinet fan and cabling. c. Rearm button light and cabling.

Code: 10.02.00:20
Description: E-cabinet temperature outside normal range. The ambient temperature is too high in the e-cabinet.
Causes: a. Room temperature too high b. Fan failure c. Ventilation grille filter clogged d. Ventilation grille blocked by an external factor
Remedy: None mandatory, warning only.

Code: 10.02.00:21
Description: E-cabinet temperature outside safe range. Ambient temperature too high in the e-cabinet.
Causes: a. Room temperature too high b. Fan failure c. Ventilation grille filter clogged d. Ventilation grille blocked by an external factor
Remedy: 1. Wait for cool-down. 2. Check the ventilation and room temperature. 3. Run subsystem diagnostic. 4. If the problem persists, call support.

Solved HP Latex 3000 Error codes

Code: 10.02.00:41
Description: E-cabinet PCA overcurrent. The overcurrent protection for the actuators powered by the e-cabinet PCA has been triggered.
Causes: a. Fault in a 24 V component external to the PCA b. PCA fault
Remedy: 1. Inspect the safety circuit: safety engine adaptor PCA, contactors, e-stops, interlocks, and all associated cabling. 2. Inspect e-cabinet fan and cabling. 3. Rearm button light and cabling.

Code: 10.03.01:01
Description: E-cabinet PSU-1 no voltage or alarm signal asserted. PSU-1 not supplying voltage, or alarm signal is activated.
Causes: a. PSU-1 not receiving AC voltage b. PSU-1 DC output cable disconnected c. PSU-1 in fault mode (overcurrent, overvoltage, overtemperature) d. PSU-1 end of life e. PCA malfunction
Remedy: 1. Check ACB-7. 2. Run subsystem diagnostic. 3. Reboot the printer. 4. Check that the PSU-1 feedback LED is lit. 5. If the LED is lit, check the DC output cable and the PCA. 6. If the PSU-1 is still not working replace the PSU-1. See E-cabinet PSUs 1 to 4. 7. If the problem persists, call support

Code: 10.03.01:18
Description: E-cabinet PSU-1 voltage too high. PSU–1 voltage too high.
Causes: a. PSU-1 voltage too high b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-1 output voltage with a voltage meter. c. If lower than 42V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-1 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 42V +/- 5%. e. If the PSU-1 cannot be adjusted, replace the PSU. See E-cabinet PSUs 1 to 4.

Code: 10.03.01:19
Description: E-cabinet PSU-1 voltage too low. PSU–1 voltage too low.
Causes: a. PSU-1 voltage too low b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-1 output voltage with a voltage meter. c. If higher than 42V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-1 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 42V +/- 5%. e. If the PSU-1 cannot be adjusted, replace the PSU. See E-cabinet PSUs 1 to 4.

Code: 10.03.02:01
Description: E-cabinet PSU-2 no voltage or alarm signal asserted. PSU-2 not supplying voltage, or alarm signal is activated.
Causes: a. PSU-2 not receiving AC voltage b. PSU-2 DC output cable disconnected c. PSU-2 in fault mode (overcurrent, overvoltage, overtemperature) d. PSU-2 end of life e. PCA malfunction
Remedy: 1. Check ACB-6. 2. Run subsystem diagnostic. 3. Reboot the printer. 4. Check that the PSU-2 feedback LED is lit. 5. If the LED is lit, check the DC output cable and the PCA. 6. If the PSU-2 is still not working replace the PSU-2. See E-cabinet PSUs 1 to 4. 7. If the problem persists, call support.

Code: 10.03.02:10
Description: PSU_2 ground to earth voltage out of range. Run subsystem diagnostic. If the problem persists, call support.
Causes: The subsystem powered by this PSU may be not properly earthed.
Remedy: Check powered subsystem earthing.

Code: 10.03.02:18
Description: E-cabinet PSU-2 voltage too high. PSU_2 voltage too high.
Causes: a. PSU-2 voltage too high b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-2 output voltage with a voltage meter. c. If lower than 24V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-1 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 24V +/- 5%. e. If the PSU-2 cannot be adjusted, replace the PSU. See E-cabinet PSUs 1 to 4.

Code: 10.03.02:19
Description: E-cabinet PSU-2 voltage too low. The PSU-2 voltage is too low.
Causes: a. PSU-2 voltage too low b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-2 output voltage with a voltage meter. c. If higher than 24V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-2 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 24V +/- 5%. e. If the PSU-2 cannot be adjusted, replace the PSU. See E-cabinet PSUs 1 to 4.

Code: 10.03.03:01
Description: E-cabinet PSU-3 no voltage or alarm signal asserted. PSU-3 not supplying voltage, or alarm signal is activated.
Causes: a. PSU-3 not receiving AC voltage b. PSU-3 DC output cable disconnected c. PSU-3 in fault mode (overcurrent, overvoltage, overtemperature) d. PSU-3 end of life e. PCA malfunction
Remedy: 1. Check ACB-7. 2. Run subsystem diagnostic. 3. Reboot the printer. 4. Check that the PSU-3 feedback LED is lit. 5. If the LED is lit, check the DC output cable and the PCA. 6. If the PSU-3 is still not working, replace the PSU-3. See E-cabinet PSUs 1 to 4. 7. If the problem persists, call support.

Code: 10.03.03:10
Description: PSU_3 ground to earth voltage out of range. Run subsystem diagnostic. If the problem persists, call support.
Causes: The subsystem powered by this PSU may be not properly earthed.
Remedy: Check powered subsystem earthing.

Code: 10.03.03:18
Description: E-cabinet PSU-3 voltage too high. The PSU-3 voltage is too high.
Causes: a. PSU-3 voltage too high b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-3 output voltage with a voltage meter. c. If lower than 32V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-1 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 32V +/- 5%. e. If the PSU-3 cannot be adjusted, replace the PSU. See E-cabinet PSUs 1 to 4.

Code: 10.03.03:19
Description: E-cabinet PSU-3 voltage too low. The PSU-3 voltage is too low.
Causes: a. PSU-3 voltage too low b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-3 output voltage with a voltage meter. c. If higher than 32V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-3 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 32V +/- 5%. e. If the PSU-3 cannot be adjusted, replace the PSU. See E-cabinet PSUs 1 to 4.

Code: 10.03.04:01
Description: E-cabinet PSU-4 no voltage or alarm signal asserted. The PSU-4 is not supplying voltage, or an alarm signal is activated.
Causes: a. PSU-4 not receiving AC voltage b. PSU-4 DC output cable disconnected c. PSU-4 in fault mode (overcurrent, overvoltage, overtemperature) d. PSU-4 end of life e. PCA malfunction
Remedy: 1. Check ACB-7. 2. Run subsystem diagnostic. 3. Reboot the printer. 4. Check that the PSU-4 feedback LED is lit. 5. If the LED is lit, check the DC output cable and the PCA. 6. If the PSU-4 is still not working replace the PSU-4. See E-cabinet PSUs 1 to 4. 7. If the problem persists, call support.

Code: 10.03.04:10
Description: PSU_4 ground to earth voltage out of range. Run subsystem diagnostic. If the problem persists, call support.
Causes: The subsystem powered by this PSU may be not properly earthed.
Remedy: Check powered subsystem earthing.

Code: 10.03.04:18
Description: E-cabinet PSU-4 voltage too high. The PSU-4 voltage is too high.
Causes: a. PSU-4 voltage too high b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-4 output voltage with a voltage meter. c. If lower than 13 V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-1 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 13 V ±5%. e. If the PSU-4 cannot be adjusted, replace the PSU. See E-cabinet PSUs 1 to 4.

Code: 10.03.04:19
Description: E-cabinet PSU-4 voltage too low. The PSU-4 voltage is too low.
Causes: a. PSU-4 voltage too low b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-4 output voltage with a voltage meter. c. If higher than 13V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-4 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 13V +/- 5%. e. If the PSU-4 cannot be adjusted, replace the PSU. See E-cabinet PSUs 1 to 4.

Code: 10.03.05:01
Description: E-cabinet PSU-5 no voltage or alarm signal asserted. The PSU-5 is not supplying voltage, or an alarm signal is activated.
Causes: a. PSU-5 not receiving AC voltage b. PSU-5 DC output cable disconnected c. PSU-5 in fault mode (overcurrent, overvoltage, overtemperature) d. PSU-5 end of life e. PCA malfunction
Remedy: 1. Check ACB-6. 2. Run subsystem diagnostic. 3. Reboot the printer. 4. Check that the PSU-5 feedback LED is lit. 5. If the LED is lit, check the DC output cable and the PCA. 6. If the PSU-5 is still not working, replace the PSU-5. See E-cabinet PSUs 5 to 7. 7. If the problem persists, call support.

Code: 10.03.05:10
Description: PSU-5 ground to earth voltage out of range. Run subsystem diagnostic. If the problem persists, call support.
Causes: The subsystem powered by this PSU may be not properly earthed. NOTE: In the case of this PSU, this error may appear as scan-axis motor braking, but it doesn’t mean that the scan-axis motor is faulty.
Remedy: Check powered subsystem earthing.

Code: 10.03.05:18
Description: E-cabinet PSU-5 voltage too high. The PSU-5 voltage is too high.
Causes: a. PSU-5 voltage too high b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-5 output voltage with a voltage meter. c. If lower than 42V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-5 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 42V +/- 5%. e. If the PSU-5 cannot be adjusted, replace the PSU. See E-cabinet PSUs 5 to 7.

Code: 10.03.05:19
Description: E-cabinet PSU-5 voltage too low. The PSU-5 voltage is too low.
Causes: a. PSU-5 voltage too low b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-5 output voltage with a voltage meter. c. If higher than 42V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-5 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 42V +/- 5%. e. If the PSU-5 cannot be adjusted, replace the PSU. See E-cabinet PSUs 5 to 7.

Code: 10.03.06:01
Description: E-cabinet PSU-6 no voltage or alarm signal asserted. The PSU-6 is not supplying voltage, or an alarm signal is activated.
Causes: a. PSU-6 not receiving AC voltage b. PSU-6 DC output cable disconnected c. PSU-6 in fault mode (overcurrent, overvoltage, overtemperature) d. PSU-6 end of life e. PCA malfunction
Remedy: 1. Check ACB-6. 2. Run subsystem diagnostic. 3. Reboot the printer. 4. Check that the PSU-6 feedback LED is lit. 5. If the LED is lit, check the DC output cable and the PCA. 6. If the PSU-6 is still not working replace the PSU-6. See E-cabinet PSUs 5 to 7. 7. If the problem persists, call support.

Code: 10.03.06:10
Description: PSU_6 ground to earth voltage out of range. Run subsystem diagnostic. If the problem persists, call support.
Causes: The subsystem powered by this PSU may be not properly earthed.
Remedy: Check powered subsystem earthing.

Code: 10.03.06:18
Description: E-cabinet PSU-6 voltage too high. The PSU-6 voltage is too high.
Causes: a. PSU-6 voltage too high b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-6 output voltage with a voltage meter. c. If lower than 24V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-6 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 24V +/- 5%. e. If the PSU-6 cannot be adjusted, replace the PSU. See E-cabinet PSUs 5 to 7.

Code: 10.03.06:19
Description: E-cabinet PSU-6 voltage too low. The PSU-6 voltage is too low.
Causes: a. PSU-6 voltage too low b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-6 output voltage with a voltage meter. c. If higher than 24V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-6 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 24V +/- 5%. e. If the PSU-6 cannot be adjusted, replace the PSU. See E-cabinet PSUs 5 to 7.

Code: 10.03.07:01
Description: E-cabinet PSU-7 no voltage or alarm signal asserted. The PSU-7 is not supplying voltage, or an alarm signal is activated.
Causes: a. PSU-7 not receiving AC voltage b. PSU-7 DC output cable disconnected c. PSU-7 in fault mode (overcurrent, overvoltage, overtemperature) d. PSU-7 end of life e. PCA malfunction
Remedy: 1. Check ACB-7. 2. Run subsystem diagnostic. 3. Reboot the printer. 4. Check that the PSU-7 feedback LED is lit. 5. If the LED is lit, check the DC output cable and the PCA. 6. If the PSU-7 is still not working replace the PSU-7. See E-cabinet PSUs 5 to 7. 7. If the problem persists, call support.

Code: 10.03.07:10
Description: PSU-7 ground to earth voltage out of range. Run subsystem diagnostic. If the problem persists, call support.
Causes: The subsystem powered by this PSU may be not properly earthed.
Remedy: Check powered subsystem earthing.

Code: 10.03.07:18
Description: E-cabinet PSU-7 voltage too high. The PSU-7 voltage is too high.
Causes: a. PSU-7 voltage too high b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-7 output voltage with a voltage meter. c. If lower than 24V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-7 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 24V +/- 5%. e. If the PSU-7 cannot be adjusted, replace the PSU. See E-cabinet PSUs 5 to 7.

Code: 10.03.07:19
Description: E-cabinet PSU-7 voltage too low. The PSU-7 voltage is too low.
Causes: a. PSU-7 voltage too low b. PCA malfunction
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists: a. Disconnect the DC output cable from the PCA. b. Measure the PSU-7 output voltage with a voltage meter. c. If higher than 24V +10%, it is likely a PCA malfunction. d. Otherwise adjust the PSU-7 output voltage through its adjustment potentiometer with the help of a voltage meter. Voltage must be within 24V +/- 5%. e. If the PSU-7 cannot be adjusted, replace the PSU. See E-cabinet PSUs 5 to 7.

Code: 10.04.11:15
Description: E-cabinet MO fuse blown. The MO Motor 42V fuse has blown.
Causes: MO Motor 42V fuse blown (F12)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F12. 4. If the problem persists, call support.

Code: 10.04.12:15
Description: E-cabinet MF fuse blown. The MF Motor 42V fuse has blown.
Causes: MF Motor 42V fuse blown (F11)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F11. 4. If the problem persists, call support.

Code: 10.04.13:15
Description: E-cabinet MI fuse blown. The MI Motor 42V fuse has blown (F10).
Causes: MI Motor 42V fuse blown (F10)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F10. 4. If the problem persists, call support.

Code: 10.04.14:15
Description: E-cabinet MA fuse blown. The MA Motor 42V fuse has blown.
Causes: MA Motor 42V fuse blown (F9)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F9. 4. If the problem persists, call support.

Code: 10.04.15:15
Description: E-cabinet 42V CARR fuse blown. The carriage 42V CARR fuse has blown.
Causes: Carriage 42V fuse blown (F8)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F8. 4. If the problem persists, call support.

Code: 10.04.21:15
Description: E-cabinet ISS fuse blown. The ISS 24V fuse has blown.
Causes: ISS 24V fuse blown (F19)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F19. 4. If the problem persists, call support.

Code: 10.04.22:15
Description: E-cabinet VAPOR fuse blown. The vapor removal 24V fuse has blown.
Causes: Vapor removal 24V fuse blown (F20)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F20. 4. If the problem persists, call support.

Code: 10.04.31:15
Description: E-cabinet PPS fuse blown. The PPS 32V fuse has blown.
Causes: PPS 32V fuse blown (F7)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F7. 4. If the problem persists, call support.

Code: 10.04.32:15
Description: E-cabinet WW fuse blown. The printhead cleaning system 32V fuse has blown.
Causes: Printhead cleaning system 32V fuse blown (F6)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F6. 4. If the problem persists, call support.

Code: 10.04.33:15
Description: E-cabinet SVS fuse blown. The SVS 32V fuse has blown.
Causes: SVS 32V fuse blown (F5)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F5. 4. If the problem persists, call support.

Code: 10.04.34:15
Description: E-cabinet TUR fuse blown. The take-up reel PCA 32V fuse has blown.
Causes: TUR PCA 32V fuse blown (F4)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F4. 4. If the problem persists, call support.

Code: 10.04.35:15
Description: E-cabinet PSU-3-5 fuse blown. The unused 32V fuse has blown.
Causes: Unused 32V fuse blown (F3)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F3. 4. If the problem persists, call support.

Code: 10.04.35:40
Description: E-cabinet PSU-3-5 power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. Unused 32V switch is overloaded.
Causes: Unused 32V switch overload
Remedy: No corrective actions as output is not used.

Code: 10.04.41:15
Description: E-cabinet 12V CARR fuse blown. The carriage 12V fuse has blown.
Causes: Carriage 12V fuse blown (F2)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F2. 4. If the problem persists, call support.

Code: 10.04.42:15
Description: E-cabinet PSU-4-2 fuse blown. The unused 12V fuse has blown.
Causes: Unused 12V fuse blown (F1)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F1. 4. If the problem persists, call support.

Code: 10.04.51:15
Description: E-cabinet SAX fuse blown. The SAX 42V fuse has blown.
Causes: SAX 42V fuse blown (F13)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F13. 4. If the problem persists, call support.

Code: 10.04.52:15
Description: E-cabinet PSU-5-2 fuse blown. The unused 42V fuse has blown.
Causes: Unused 42V fuse blown (F14)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F14. 4. If the problem persists, call support.

Code: 10.04.61:15
Description: E-cabinet CURING-1 fuse blown. The curing-1 24V fuse has blown.
Causes: Curing-1 24V fuse blown (F18)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F18. 4. If the problem persists, call support.

Code: 10.04.62:15
Description: E-cabinet AC/AC converter 2 fuse blown. Run subsystem diagnostic. If problem persists, call your support representative.. The DS-2 24V fuse has blown.
Causes: DS-2 24V fuse blown (F17)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F17. 4. If the problem persists, call support.

Code: 10.04.71:15
Description: E-cabinet CURING-2 fuse blown. The curing-2 24V fuse has blown.
Causes: Curing-2 24V fuse blown (F16)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F16. 4. If the problem persists, call support.

Code: 10.04.72:15
Description: E-cabinet AC/AC converter 1 fuse blown. Run subsystem diagnostic. If problem persists, call your support representative.. The DS-1 24V fuse has blown.
Causes: DS-1 24V fuse blown (F15)
Remedy: 1. Run the subsystem diagnostic. 2. Shut down the machine (completely, main switch off). 3. Replace the fuse F15. 4. If the problem persists, call support.

Code: 10.05.11:40
Description: E-cabinet MO power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The MO motor 42V switch is overloaded.
Causes: MO motor 42V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the MO motor.

Code: 10.05.12:40
Description: E-cabinet MF power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The MF motor 42V switch is overloaded.
Causes: MF motor 42V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the MF motor.

Code: 10.05.13:40
Description: E-cabinet MI power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The MI motor 42V switch is overloaded.
Causes: MI motor 42V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the MI motor.

Code: 10.05.14:40
Description: E-cabinet MA power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The MA motor 42V switch is overloaded.
Causes: MA motor 42V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the MA motor.

Code: 10.05.15:40
Description: E-cabinet 42V CARR power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The carriage 42V switch is overloaded.
Causes: Carriage 42V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the Carriage.

Code: 10.05.21:40
Description: E-cabinet ISS power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The ISS 24V switch is overloaded.
Causes: ISS 24V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the ISS.

Code: 10.05.22:40
Description: E-cabinet VAPOR power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The vapor removal 24V switch is overloaded.
Causes: Vapor removal 24V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the Vapor removal.

Code: 10.05.31:40
Description: E-cabinet PPS power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The PPS 32V switch is overloaded.
Causes: PPS 32V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the PPS.

Code: 10.05.32:40
Description: E-cabinet WW power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The printhead cleaning system 32V switch is overloaded.
Causes: Printhead cleaning system 32V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the printhead cleaning system.

Code: 10.05.33:40
Description: E-cabinet SVS power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The SVS 32V switch is overloaded.
Causes: SVS 32V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the SVS.

Code: 10.05.34:40
Description: E-cabinet TUR power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The take-up reel PCA 32V switch is overloaded.
Causes: Take-up reel PCA 32V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the TUR sensor system.

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Code: 10.05.41:40
Description: E-cabinet 12V CARR power output overload. Run subsystem diagnostics. If problem persists, call your support representative. The carriage 12V switch is overloaded.
Causes: Carriage 12V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the Carriage.

Code: 10.05.42:40
Description: E-cabinet PSU-4-2 power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. Unused 12V switch is overloaded.
Causes: Unused 12V switch overload
Remedy: No corrective actions as output is not used.

Code: 10.05.51:40
Description: E-cabinet SAX power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The SAX 42V switch is overloaded.
Causes: SAX 42V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the SAX motor.

Code: 10.05.52:40
Description: E-cabinet PSU-5-2 power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. Unused 42V switch is overloaded.
Causes: Unused 42V switch overload
Remedy: No corrective actions as output is not used.

Code: 10.05.62:40
Description: E-cabinet DS-2 power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The DS-2 24V switch is overloaded.
Causes: DS-2 24V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the DS-2 AC converter.

Code: 10.05.72:40
Description: E-cabinet DS-1 power output overload. Run subsystem diagnostic. If problem persists, call your support representative.. The DS-1 24V switch is overloaded.
Causes: DS-1 24V switch overload
Remedy: 1. Reboot the printer. 2. Run the subsystem diagnostic. 3. If the problem persists, most likely there is a problem in the DS-1 AC converter.

Code: 10.06.09:40
Description: One or more emergency stops are pressed. Run subsystem diagnostic. If problem persists, call your support representative.
Causes:
Remedy: 1. Ensure that no emergency stops are pressed. 2. Run safety diagnostics to check the emergency stops. 3. Run e-cabinet diagnostics and check the e-box interconnect PCA LEDs.

Code: 10.07.07:40
Description: Interlock bypass activated. Run subsystem diagnostic. If problem persists, call your support representative.
Causes: Safety bypass in the e-cabinet enabled
Remedy: Disable the bypass to operate the printer in normal mode. For the customer to use the printer normally, the bypass must be disabled.

Code: 10.08.00:01
Description: E-cabinet fan not working. Fan rotation feedback signal not detected
Causes: Fan malfunction or not connected
Remedy: 1. Check the fan cabling. 2. Replace the fan if necessary. See E-cabinet fan. 3. If the problem persists, call support.

Code: 10.09.00:01
Description: Safety circuit powered by default. The PCA detects power in the safety circuit when there should be no power.
Causes: PCA malfunction
Remedy: 1. Replace the PCA. 2. If the problem persists, call support.

Code: 10.10.01:01, 10.10.02:01
Description: AC/AC converter 0X faulty signal detected. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. PSU malfunction b. Printer input voltage problem (usually temporary) c. Temperature too high d. Current too high
Remedy: 1. Run e-cabinet and drying subsystem diagnostics and check AC/AC LEDs and cabling. 2. Check whether the customer has power line problems at the site (usually this causes intermittent failures). 3. Check that environmental temperature and e-cabinet fan and filter are OK. 4. Check that there is no short-circuit in the AC/AC output.

Code: 10.10.01:40, 10.10.02:40
Description: AC/AC converter 0X current not zero. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. Control failure in drying module X, internal check failure b. Error or problem with lamp X
Remedy: 1. Run e-cabinet and drying subsystem diagnostics and drying lamps. 2. Follow troubleshooting instructions for the part identified by the diagnostics.

Code: 10.10.01:41, 10.10.02:41
Description: AC/AC converter 0X current too high detected. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. Drying PCA fuse burnt out b. Drying PCA failure c. Current leakage to ground
Remedy: 1. Run e-cabinet and drying subsystem diagnostics and drying lamps. 2. Follow troubleshooting instructions for the part identified by the diagnostics. 3. Check connections to the lamp.

Code: 10.10.01:42, 10.10.02:42
Description: AC/AC converter 0X current too low detected. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. Lamp problem: open circuit, lamp blown b. Drying PCA problem
Remedy: 1. Run e-cabinet and drying subsystem diagnostics and drying lamps. 2. Follow troubleshooting instructions for the part identified by the diagnostics.

Code: 10.10.01:43, 10.10.02:43
Description: AC/AC converter 0X current sensor value zero or missing. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. Drying PCA problem b. Cabling problem c. Engine board adaptor problem
Remedy: 1. Run e-cabinet, e-box, and drying subsystem diagnostics and drying lamps. 2. Follow troubleshooting instructions for the part identified by the diagnostics.

Code: 10.10.01:96, 10.10.02:96
Description: AC/AC converter 0X current check failed. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Drying problem
Remedy: 1. Run e-cabinet, e-box, and drying subsystem diagnostics and drying lamps. 2. Follow troubleshooting instructions for the part identified by the diagnostics.

Code: 11.01.01:01
Description: FO PCA (e-box) malfunction. Reboot the printer and run printhead Control diagnostics. If problem is confirmed, call your support representative.
Causes: a. Fiber-optic PCA in e-box doesn’t work. b. Fiber-optic PCA in e-box isn’t powered.
Remedy: 1. Check that PCA is in place. 2. Check PCA input voltage.

Code: 11.01.01:04
Description: E-box fiber-optics PCA is not responding. Reboot the printer, and run Control link diagnostics. If problem is confirmed, call your support representative.
Causes: a. Fiber-optic PCA in e-box does not work or it is not connected. b. Check the cabling of Engine PCA to fiber-optics PCA.
Remedy: 1. Check that the PCA is in place. 2. Check all the cabling. 3. Check LEDs.

Code: 11.02.01:09
Description: FO Cable not connected. Reboot the printer and run Control link diagnostics. If problem is confirmed call your support representative.
Causes: Connection problem
Remedy: 1. Check if the connector is latched OK. 2. Check if the cable is not damaged.

Code: 11.03.01:04
Description: Carriage fiber-optics PCA not responding. Reboot the printer and run Control link diagnostics. If problem is confirmed call your support representative.
Causes: a. Fiber-optic PCA in carriage doesn’t work or isn’t connected b. FO damage
Remedy: 1. Check that the PCA is on place. 2. Check all the cabling. 3. Check LEDs. 4. Check fiber-optic cable.

Code: 11.04.01:09 … 11.04.07:09
Description: Carriage fiber-optics PCA cable to printhead X interconnect not properly connected. Reboot the printer and run Control link diagnostics. If problem is confirmed call your support representative.
Causes: a. FO PCA cable to printhead interconnect X is not connected/damaged/broken. b. FO PCA is damaged or not working.
Remedy: 1. Run Control link diagnostics test. 2. Check cabling and LEDs in fiber-optics PCA and printhead interconnect X. 3. Swap printhead interconnect PCA (same color) 4. If the problem accompanies the printhead interconnect PCA then replace it. 5. Otherwise replace cable. 6. If the problem remains, replace the fiber-optics PCA. See Fiber-optics PCA.

Code: 11.05.01:01 … 11.05.07:01
Description: Printhead interconnect X malfunction. Restart the printer in diagnostic mode and run printhead control diagnostics. If problem is confirmed, call your support representative.
Causes: Printhead interconnect X is not working/damaged/broken.
Remedy: 1. Run control link diagnostics test. 2. Check cabling and LEDs in the fiber-optics PCA and printhead interconnect X. 3. Swap the printhead interconnect PCA with one of the same color. 4. If the problem accompanies the printhead interconnect PCA, then replace it. See Printhead interconnect color PCA or Printhead interconnect optimizer PCA.

Code: 11.05.01:04 … 11.05.07:04
Description: Printhead interconnect X not responding. Reboot the printer and run printhead control diagnostics. If problem is confirmed, call your support representative.
Causes: Printhead interconnect X is not working/damaged/broken.
Remedy: 1. Run control link diagnostics test. 2. Check cabling and LEDs in the fiber-optics PCA and printhead interconnect X. 3. Swap the printhead interconnect PCA with one of the same color. 4. If the problem accompanies the printhead interconnect PCA, then replace it. See Printhead interconnect color PCA or Printhead interconnect optimizer PCA.

Code: 15.01.01:01, 15.01.02:01
Description: Drying PCA 0X PCA issue. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. Drying PCA power problem b. Drying PCA communications problem c. Calibration jumper problem d. Temperature sensor problem e. HW/Watchdog supervisor disabled f. Drying PCA failure
Remedy: 1. Check connections. 2. Run drying and e-cabinet diagnostics. 3. Replace the drying PCA. See Drying PCA.

Code: 15.01.01:02, 15.01.02:02
Description: Drying PCA 0X hardware supervisor reset. Internal trigger couldn’t be set automatically. Run subsystem diagnostic.
Causes: a. Isolated problem b. Drying PCA problem
Remedy: 1. Check drying PCA connections. 2. Run drying PCA diagnostics. 3. Replace the drying PCA. See Drying PCA.

Code: 15.01.01:03, 15.01.02:03
Description: Drying PCA 0X firmware/hardware mismatch. Drier subsystem disabled. Reinstall/upgrade printer firmware, if the problem persists call your service representative.
Causes: Hardware/software mismatch
Remedy: 1. Update the firmware. 2. Replace the PCA. See Drying PCA.

Code: 15.01.01:05, 15.01.02:05
Description: Drying PCA 0X scan axis timeout expired. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if problem is confirmed call your support representative. The scan axis has been stopped with lamps on for a longer time than the safety threshold set by the firmware.
Causes: a. Problems with scan-axis control b. Problems with drying hardware or cabling c. Intermittent DS1 or DS2 behavior or cabling problem d. AC line power-quality problems
Remedy: 1. Reinitialize the carriage, run the scan-axis friction test, and oil the carriage if necessary. 2. Run scan-axis diagnostics and check the encoder strip. 3. Check drying cables. Run drying subsystem diagnostics. Check the encoder cable to the drying PCA and replace failing parts. 4. Check DS-X cabling. Run e-cabinet diagnostics, and replace a failing power supply if necessary. 5. Ask the customer’s power utility provider about recent changes.

Code: 15.01.01:09, 15.01.02:09
Description: Drying PCA 0X has lost scan axis encoder signal. Retry. If this doesn’t work, run subsystem diagnostics, and if problem is confirmed call your support representative.. A scan-axis problem has been detected with lamps on. The drying subsystem is disconnected for safety reasons.
Causes: a. Scan-axis encoder problem b. Drying safety monitor hardware problems
Remedy: 1. Run scan-axis diagnostics. 2. Run drying diagnostics.

Code: 15.01.01:86, 15.01.02:86
Description: Drying PCA 0X Dryer PCA ID issue. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: The PCA is not providing the correct ID.
Remedy: 1. Check connections. 2. Run drying diagnostics. 3. Replace the drying PCA. See Drying PCA.

Code: 15.01.01:94
Description: Drying PCA 01 scan-axis timeout check failed. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Hardware timeout check failed.
Remedy: 1. Check that the AC/AC power supply works properly. 2. Replace the drying PCA. See Drying PCA.

Code: 15.01.01:95
Description: Drying PCA 01 hardware supervisor check failed. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Hardware timeout check failed.
Remedy: 1. Check that the AC/AC power supply works properly. 2. Replace the drying PCA. See Drying PCA.

Code: 15.01.02:94
Description: Drying PCA 02 scan-axis timeout check failed. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Hardware timeout check failed.
Remedy: 1. Check that the AC/AC power supply works properly. 2. Replace the drying PCA. See Drying PCA.

Code: 15.01.02:95
Description: Drying PCA 02 hardware supervisor check failed. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Hardware timeout check failed.
Remedy: 1. Check that the AC/AC power supply works properly. 2. Replace the drying PCA. See Drying PCA.

Code: 15.02.01:01, 15.02.02:01
Description: Bi-metal dryer 0X in error state. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. Bi-metal not properly connected to PCA b. Temperature too high in drying module
Remedy: 1. Reconnect properly. 2. Check temperature module temperature. 3. Replace bi-metal.

Code: 15.03.01:01, 15.03.02:01
Description: Drying fan array 0X in error state. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: At least one fan is not spinning (blocked or broken).
Remedy: Search for the faulty fan and replace it.

Code: 15.03.01:42, 15.03.02:42
Description: Drying fan array 0X current value too low. Reinitialize carriage to recover the system. Replace affected part.
Causes: a. At least one fan is not connected to the fan harness. b. At least one fan is failing. c. A fan fuse is blown. d. There is an error in a pressure servo (incorrect PWM).
Remedy: 1. Visually inspect the fan array harness. 2. Replace the fuse. 3. Reset or restart the system.

Code: 15.06.01:01, 15.06.02:01
Description: Drying PCA 0X lamps disabled. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Safety issue or wrong working condition detected. Typically this error will never show up alone, it is consequence of another error condition.
Remedy: Run subsystem diagnostics to identify root cause.

Code: 15.07.01:01, 15.07.02:01
Description: Drying PCA 0X relay error. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. There is a drying PCA power problem. b. One (or both) relays are in S.C. or GPIO is stuck in logical level 1. c. Some cable into the AC circuit is not connected. d. One (or both) is in O.C.
Remedy: 1. Run subsystem diagnostics to confirm the problem. 2. Replace the drying PCA. See Drying PCA. 3. Replace the fuse. 4. Reconnect properly.

Code: 15.07.01:93
Description: Drying PCA 01 relay check failed. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Drying PCA relay failed
Remedy: Check with diagnostics and replace the PCA if necessary. See Drying PCA.

Code: 15.07.02:93
Description: Drying PCA 02 relay check failed. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Drying PCA relay failed
Remedy: Check with diagnostics and replace the PCA if necessary. See Drying PCA.

Code: 15.08.01:15
Description: Drying PCA 01 fuse 1 burnt. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Fuse burnt out.
Remedy: 1. Run subsystem diagnostics to confirm the problem. 2. Replace the fuse. 3. Replace the drying PCA.

Code: 15.08.02:15
Description: Drying PCA 02 fuse 1 burnt. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Fuse burnt out.
Remedy: 1. Run subsystem diagnostics to confirm the problem. 2. Replace the fuse. 3. Replace the drying PCA. See Drying PCA.

Code: 15.08.03:15
Description: Drying PCA 01 fuse 2 burnt. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Fuse burnt out.
Remedy: 1. Run subsystem diagnostics to confirm the problem. 2. Replace the fuse. 3. Replace the drying PCA.

Code: 15.08.04:15
Description: Drying PCA 02 fuse 2 burnt. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: Fuse burnt out.
Remedy: 1. Run subsystem diagnostics to confirm the problem. 2. Replace the fuse. 3. Replace the drying PCA.

Code: 15.09.01:01
Description: Drying PCA 01 substrate crash sensor 1. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative. Crash sensor 1 is detecting an obstacle.
Causes: a. Printhead crash against the substrate b. Any obstacle in the carriage path c. Dirty sensor d. Faulty sensor
Remedy: 1. Check that the carriage can move freely without obstacles. 2. Clean the sensor. 3. Replace the sensor.

Code: 15.09.01:92
Description: Substrate crash sensor 01 check failed. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. Any obstacle in the carriage path b. Dirty or misplaced sensor c. Cabling problem d. Drying PCA problem
Remedy: 1. Check that the carriage can move freely without obstacles. 2. Check that nothing is blocking the crash sensor. 3. Reboot in diagnostic mode and run crash sensor and drying diagnostics. 4. Check cable and fiber-optic ends.

Code: 15.09.02:01
Description: Drying PCA 02 substrate crash sensor 1. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative. Crash sensor 1 is detecting an obstacle.
Causes: a. Printhead crash against the substrate b. Any obstacle in the carriage path c. Dirty sensor d. Faulty sensor
Remedy: 1. Check that the carriage can move freely without obstacles. 2. Clean the sensor. 3. Replace the sensor.

Code: 15.09.02:92
Description: Substrate crash sensor 02 check failed. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative.
Causes: a. Any obstacle in the carriage path b. Dirty or misplaced sensor c. Cabling problem d. Drying PCA problem
Remedy: 1. Check that the carriage can move freely without obstacles. 2. Check that nothing is blocking the crash sensor. 3. Reboot in diagnostic mode and run crash sensor and drying diagnostics. 4. Check cable and fiber-optic ends.

Code: 15.09.03:01
Description: Drying PCA 03 substrate crash sensor 2. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative. Crash sensor 2 is detecting an obstacle.
Causes: a. Printhead crash against the substrate b. Any obstacle in the carriage path c. Dirty sensor d. Faulty sensor
Remedy: 1. Check that the carriage can move freely without obstacles. 2. Clean the sensor. 3. Replace the sensor.

Code: 15.09.04:01
Description: Drying PCA 04 substrate crash sensor 2. Reinitialize carriage to recover the system. If this doesn’t work, run subsystem diagnostics, and if the problem is confirmed call your support representative. Crash sensor 2 is detecting an obstacle.
Causes: a. Printhead crash against the substrate b. Any obstacle in the carriage path c. Dirty sensor d. Faulty sensor
Remedy: 1. Check that the carriage can move freely without obstacles. 2. Clean the sensor. 3. Replace the sensor.

Code: 16.01.00:86
Description: Voltage configuration out of range. contact your support representative to reset installation parameters.
Causes: Voltage configuration is not correctly set.
Remedy: Reconfigure the voltage.

Code: 16.01.01:01, 16.01.02:01
Description: Curing module X error state. Module disabled, substrate going under this module won’t be cured. But if module is required to print, run subsystem diagnostic. If the problem persists, call support.
Causes: a. The curing module reports a failure and cannot be used. b. The curing PCA has failed. c. There is a problem with the curing PCA connections.
Remedy: 1. Check connections. 2. Run e-cabinet, e-box, and curing diagnostics. 3. Replace the curing PCA.

Code: 16.01.01:02, 16.01.02:02
Description: Curing module X temperature servo start failure. Retry, and if the problem persists call HP support and run diagnostic.
Causes: a. Temperature sensor problem b. Curing PCA failure
Remedy: 1. Run curing diagnostics. 2. Check temperature sensor connections, and replace the sensor if necessary. 3. Replace the curing PCA.

Code: 16.01.01:03, 16.01.02:03
Description: Curing module X firmware and hardware mismatch. Module disabled, substrate going under this module won’t be cured. But if module is required to print, reinstall/upgrade printer firmware. If problem persists, call support.
Causes: Current firmware version and curing module hardware version mismatch.
Remedy: 1. Update printer firmware. 2. Replace the curing PCA.

Code: 16.01.01:04, 16.01.02:04
Description: Curing module X generic comms error Module disabled, substrate going under this module won’t be cured. But if module is required to print, run subsystem diagnostic. If the problem persists, call support.
Causes: a. Printer cannot communicate with module b. Cabling problem or curing PCA problem
Remedy: 1. Check cabling. 2. Run e-cabinet and e-box diagnostics. 3. Replace the curing PCA.

Code: 16.01.01:05, 16.01.02:05
Description: Curing module X warm-up timeout module disabled, substrate going under this module won’t be cured. But if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Curing module cannot reach target temperature on time. b. Curing bar is not properly closed and latched. c. Curing module is not closed or has an internal failure (fan or resistor).
Remedy: 1. Check that the module is properly closed and sealed. 2. Run subsystem diagnostics. 3. Replace fan/resistor module.

Code: 16.01.01:09, 16.01.02:09
Description: Curing module X: no PCA device detected. Module disabled, substrate going under this module won’t be cured. But if module is required to print, run subsystem diagnostic. If problem persists, call support. The printer cannot detect the curing PCA.
Causes: a. Curing PCA connection problem b. Curing PCA malfunction
Remedy: 1. Check connections. 2. Replace the curing PCA.

Code: 16.01.01:10, 16.01.02:10
Description: Curing module X AC power out of range. Module disabled, substrate going under this module won’t be cured. But if module is required to print, run subsystem diagnostic. If problem persists, call support.. AC power to the module has been cut.
Causes: a. Safety interlocks or emergency stops have been activated. Usually, if this happens, you will have another system error pointing to the safety element activated. b. ACB is down (then a couple of modules down). c. There has been an AC power cut or AC input tension out of range. d. A resistor has failed. e. A current-sensor PCA has failed.
Remedy: 1. Check that safety elements work properly. 2. Check that all ACBs are OK and in working position. 3. Check whether the customer has power cuts and input voltage problems. 4. Check resistor and replace if necessary. 5. Check PCA and replace if necessary. See Curing and vapor removal PCA.

Code: 16.01.01:41 … 16.01.06:41
Description: Curing module 0X overcurrent warning. contact your support representative to check input voltage configuration.
Causes: a. Wrong configuration of AC input tension b. AC input tension out of range c. Resistor degradation
Remedy: 1. Check AC input tension and reconfigure the printer’s AC input configuration. 2. Check resistor and replace if necessary.

Code: 16.02.01:01, 16.02.02:01
Description: Curing module X PCA error. Module disabled, substrate going under this module won’t be cured. But if module is required to print, reinstall/upgrade printer firmware. If problem persists, call support.
Causes: a. Curing PCA internal error b. Curing PCA malfunction
Remedy: 1. Reinstall or update the printer’s firmware. 2. Replace the curing PCA.

Code: 16.02.01:04, 16.02.02:04
Description: Curing module X comm error between curing PCA and e-box. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Curing PCA connection problem b. Curing PCA malfunction
Remedy: 1. Check connections. 2. Replace the curing PCA.

Code: 16.02.01:10, 16.02.02:10
Description: Curing module X PCA DC supply error. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. DC power error b. Curing PCA problem c. Cabling problem d. Curing PCA power supply error
Remedy: Replace any faulty part.

Code: 16.02.01:21, 16.02.02:21
Description: Curing module X PCA temp too high. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Ambient temperature too high b. Not enough airflow in module c. Failure in temperature control
Remedy: 1. Check the ambient temperature. 2. Check that the fans are working, and that the holes in the curing plate are not blocked. 3. Check the curing PCA.

Code: 16.03.00:03
Description: Curing bottom plate model not set or wrongly set in firmware. Contact your support representative.
Causes: Curing bottom plate model or revision is not properly set in the printer.
Remedy: Go to the diagnostic utilities in Print Care and run the set curing bottom plate diagnostic in order to set the right model and revision.

Code: 16.10.01:20 … 16.10.06:20
Description: Curing module X temperature channel 1 out of range (recirculation). Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Ambient temperature too high b. Not enough airflow in module c. Failure in temperature control
Remedy: 1. Check the ambient temperature. 2. Check that the fans are working, and that the holes in the curing plate are not blocked. 3. Check the curing PCA.

Code: 16.11.01:01 … 16.11.06:01
Description: Curing module X chamber 1 Temperature sensor failure Module disabled, substrate going under this module won’t be cured. But if module is required to print, run subsystem diagnostic. If the problem persists, call support.
Causes: Temperature sensor problem
Remedy: Replace the temperature sensor.

Code: 16.13.01:01 … 16.13.06:01
Description: Curing module X chamber 1 fan no spinning detected. Module disabled, substrate going under this module won’t be cured. But if module is required to print, run subsystem diagnostic. If the problem persists, call support.
Causes: The fan is not detected to be spinning. The problem could be the fan itself, the fan power, or the tachometer signal.
Remedy: 1. Check the fan connections. 2. Replace the fan.

Code: 16.14.01:15 … 16.14.06:15
Description: Curing module X chamber 1 open circuit detected. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Curing PCA fuse blown b. Resistor failure c. Resistor cabling error d. Curing PCA failure (relay, triac, current sensor) e. Curing PCA firmware bug
Remedy: 1. Reinstall or update the firmware. 2. Check the curing PCA and replace it if necessary. See Curing and vapor removal PCA. 3. Check the resistor and replace it if necessary.

Code: 16.15.01:01 … 16.15.06:01
Description: Curing module X resistor 1 failure. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Curing PCA firmware bug b. Curing PCA failure (relay or triac)
Remedy: 1. Reinstall or update the firmware. 2. Check the curing PCA and replace it if necessary.

Code: 16.20.01:20 … 16.20.06:20
Description: Curing module X temperature channel 2 out of range (recirculation). Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Ambient temperature too high b. Not enough airflow in module c. Failure in temperature control
Remedy: 1. Check the ambient temperature. 2. Check that the fans are working, and that the holes in the curing plate are not blocked. 3. Check the curing PCA.

Code: 16.21.01:01 … 16.21.06:01
Description: Curing module X chamber 2 temperature sensor failure. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Ambient temperature too high b. Not enough airflow in module c. Failure in temperature control
Remedy: Replace temperature sensor.

Code: 16.23.01:01 … 16.23.06:01
Description: Curing module X chamber 2 fan no spinning detected. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: The fan is not detected to be spinning. The problem could be the fan itself, the fan power, or the tachometer signal.
Remedy: 1. Check the fan connections. 2. Replace the fan.

Code: 16.24.01:15 … 16.24.06:15
Description: Curing module X chamber 2 open circuit detected. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Curing PCA fuse blown b. Resistor failure c. Resistor cabling error d. Curing PCA failure (relay, triac, current sensor) e. Curing PCA firmware bug
Remedy: 1. Reinstall or update the firmware. 2. Check the curing PCA and replace it if necessary. See Curing and vapor removal PCA. 3. Check the resistor and replace it if necessary.

Code: 16.25.01:01 … 16.25.06:01
Description: Curing module X resistor 2 failure. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Curing PCA firmware bug b. Curing PCA failure (relay or triac)
Remedy: 1. Reinstall or update the firmware. 2. Check the curing PCA and replace it if necessary.

Code: 16.33.01:01 … 16.33.06:01
Description: Curing module X PCA fan no spinning detected. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: The fan is not detected to be spinning. The problem could be the fan itself, the fan power, or the tachometer signal.
Remedy: 1. Check the fan connections. 2. Replace the fan.

Code: 16.33.01:09 … 16.33.06:09
Description: Curing module X fan connector issue. Module disabled, substrate going under this module won’t be cured. But, if module is required to print, run subsystem diagnostic. If problem persists, call support.
Causes: a. Fan failure b. PCA failure
Remedy: 1. Check the fan connection. 2. Replace the fan. 3. Replace the PCA.

Code: 16.91.01:01 … 16.91.06:01
Description: Curing module X safety relay failure detected. Safety mechanism disabled, printer can’t be operated. Reboot in diagnostic mode and run safety diagnostics. If problem persists, call support.
Causes: Curing may be disabled by satety equipment.
Remedy: Run safety and e-cabinet diagnostics, and replace any faulty part.

Code: 21.01.00:08
Description: Capping station jam. Reinitialize carriage. If problem persists, call support and store Printhead in the orange caps.
Causes: a. Shutter blocked b. Friction too high
Remedy: 1. Use a screwdriver to ensure that the shutter is not jammed against the structure. 2. Clean and grease worm and rod sliders.

Code: 21.02.00:01
Description: Capping station position error. Reinitialize carriage. If problem persists, call support and store printhead in the orange caps.
Causes: a. Shutter blocked b. Friction too high c. Problem with encoders or cables
Remedy: 1. Use a screwdriver to check that the shutter is not jammed against the structure. 2. Clean and grease worm and rod sliders.

Code: 21.02.00:02
Description: Capping station movement test fault. Reboot in diagnostic mode and run subsystem diagnostic. If problem persists, call support and store prinhead in the orange caps.
Causes: a. Shutter blocked b. Friction too high
Remedy: 1. Use a screwdriver to check that the shutter is not jammed against the structure. 2. Clean and grease worm and rod sliders. 3. Run the backlash/elasticity diagnostic. 4. If the problem persists, replace the part.

Code: 21.02.00:91
Description: Capping bump switch not activated. Reinitialize carriage. If problem persists, run subsystem diagnostic call support and store printhead in the orange caps.
Causes: End of movement switch fail
Remedy: 1. Run capping bump switch test, check that the shuttle is closing the switch, and check that the switch status is reported properly. 2. If the switch works well but the shutter doesn’t manage to close it, check that friction is not too high. 3. Otherwise check the switch connection or replace the switch.

Code: 21.05.11:04
Description: Motor driver PCA comm failure. Reinitialize carriage. If problem persists, call support.
Causes: a. Cabling problem b. PCA failure
Remedy: 1. Check all cables arriving at the PCA and from PCA to capping and drop detection shutter motors and sensors. 2. Replace the remote controller board.

Code: 22.00.00:73
Description: Ink System set is not purged. Call your support representative.
Causes: a. A purge has not been performed. b. A purge has been performed but not completed. c. A purge has been completed manually.
Remedy: a. If a purge has not been performed, complete a full purge of the ink system according to the installation guide (3 steps). b. If a purge has been performed but not completed, complete the full purging process according to the installation guide (3 steps). c. If a purge has been completed manually (by opening electrovalves or filling intermediate tanks), use diagnostic procedures; the system will not detect the ink system as purged. Do not set the ink system as purged if you are not fully convinced that a correct and complete purge of the system as been performed.

Code: 22.01.01:76
Description: IDS PCA 01 Backup NVM data corrupted. Call your support representative.
Causes: After writing the NVM backup into the ISS PCA, some data are found to be corrupted.
Remedy: 1. Review ISS PCA connections. 2. Replace the ISS PCA

Code: 22.01.02:06
Description: Tubes leakage detected. Run IDS diagnostic. If the problem persists, call your support representative.
Causes: a. A genuine ink leakage b. A false ink leakage c. False ink leakage detection
Remedy: 1. Check the bottom tray and the leak sensor. If there is ink present, find the source of the ink leak and fix it as appropriate. Check whether the body of an electrovalve has been in contact with ink. After fixing, clean the system and clear the ink leak error. See Table 5-10 Ink delivery system. 2. If there is water or condensation in the ink tray, clean the accumulated water, dry the tray and the sensor contacts if required. Remove any possible cause of the accumulation of water. 3. Check for possible short circuits in the ink leakage detection line, use the ink system leakage diagnostic to troubleshoot the problem, and replace the detection cable or ISS PCA if required. See ISS PCA.

Code: 22.02.11:06 … 22.02.72:06
Description: Intermediate tank ink broken bag XY. Run IDS diagnostic. If the problem persists, call your support representative
Causes: a. Ink in the air lines coming from the intermediate tank. b. Ink on the interconnect PCA or intermediate tank connector. c. Wet or dirty EE contacts.
Remedy: 1. If (a) is true, replace the intermediate tank (see ISM intermediate tank) and run the ‘Intermediate tanks refill (by time)’ diagnostic. Drain the air bottle and clean the air tubes. 2. If (b) or (c) are true, just clean the affected parts. Then run the ‘Intermediate tank broken bag recovery’ diagnostic to check the error condition and clear the error flag.

Code: 22.02.11:07 … 22.02.72:07
Description: Intermediate tank end of life XY. Proceed with the intermediate tank maintenance procedure. If the problem persists, call your support representative.
Causes: The intermediate tank has reached the end of its life and should be replaced to prevent any broken bag, replacing both at same time.
Remedy: Run the ‘Intermediate tank change’ diagnostic to follow the process with automatic guidance.

Code: 22.04.01:71 … 22.04.07:71
Description: Color module flow start error X. Run IDS diagnostic. If the problem persists, call your support representative.
Causes: a. Main electrovalve doesn’t open. b. Intermediate tank full (main electrovalve always open). c. Ink channel blocked (supply connector needle).
Remedy: 1. Check intermediate tank ink level, by checking its weight. 2. If is not full (~1 kg), the causes could be (a) or (c). Then execute the valve diagnostic, if it is not the valve then check the ink channel. 3. If it is full, then execute the valve diagnostic and replace the valve if necessary. 4. Clear the flag error by running the ‘No flow error recovery’ diagnostic.

Code: 22.04.01:72 … 22.04.07:72
Description: Color module X flow stop error. Run IDS diagnostic. If the problem persists, call your support representative.
Causes: a. Electrovalve not closed b. Air bubble in the system c. Sensor signal blocked
Remedy: 1. Run the ‘Automatic electrovalves and ink pressure sensor check’ diagnostic and identify whether the problem is the valve or the sensor. 2. Replace the faulty part, or repurge if the problem is a bubble.

Code: 22.05.01:30 … 22.05.07:30
Description: Ink pressure sensor X out of range. Run IDS diagnostic. If the problem persists, call your support representative.
Causes: a. Ink pressure sensor not calibrated b. Ink pressure sensor broken c. Ink cartridge not in the right position or with a heavy object on it
Remedy: 1. Check that the ink cartridge is in the right position with nothing on it. 2. Run the ‘Ink pressure sensor calibration’ diagnostic. 3. Compare the values returned with the ink sensor board label values. 4. If the values are different, set label values, otherwise run the ‘Automatic electrovalves and ink pressure sensor check’ diagnostic to stabilize pressure, and go back to step 1. 5. If this fails, change the ink sensor board and recalibrate it.

Code: 22.05.01:83 … 22.05.07:83
Description: Ink pressure sensor X not calibrated. Run IDS diagnostic. If the problem persists, call your support representative.
Causes: a. Ink pressure sensor not calibrated b. Ink pressure sensor broken
Remedy: 1. Check that the ink cartridge is in the right position, with nothing on it. 2. Run the ‘Ink pressure sensor calibration’ diagnostic. 3. Compare the values returned with the ink sensor board label values. 4. If the values are different, set label values, otherwise run the ‘Automatic electrovalves and ink pressure sensor check’ diagnostic to stabilize pressure, and go back to step 1. 5. If this fails, change the ink sensor board and recalibrate it.

Code: 22.06.00:06
Description: General ink leakage. contact your support representative.
Causes: a. A genuine ink leakage b. A false ink leakage c. False ink leakage detection
Remedy: 1. Check the ink sump to identify leakage color. 2. Check the faulty ink line, paying attention to the ink pressure sensor, ink four-way valve, electrovalves, tubes, and fitting. 3. Replace the leaking part. 4. Clean the system. 5. Run the ink system leakage diagnostic, to check that it is fixed and clear the error.

Code: 22.07.01:01, 22.07.02:01
Description: ISS PCA0X Adc Ads7828e not responding. Reboot the printer and run subsystem diagnostics. If the problem persists, call your support representative.
Causes: Internal ISS PCA malfunction
Remedy: 1. Check LED status lights. 2. Check ISS PCA connections. 3. Replace ISS PCA.

Code: 22.07.01:04, 22.07.02:04
Description: ISS PCA0X GpioExpander not responding. Reboot the printer and run subsystem diagnostics. If the problem persists, call your support representative.
Causes:
Remedy: 1. Check the ISS PCA LEDs. 2. Check connections. 3. Replace the ISS PCA.

Code: 22.10.01:30, 22.10.02:30
Description: APS air pressure out of range 0X. Run IDS diagnostic. If problem persists, call your support representative.
Causes: Air pressure sensor valves have been detected as out of the expected measurement range. Expected pressure between -0.2 and 7 psi; for the system error to be triggered the condition must be repeated for 1 minute.
Remedy: 1. Check the connections of the air tube to the air pressure sensor in the ISS board. 2. Disconnect the tubes and perform a visual inspection of the system, in case of doubt blow into the tube to ensure there is no blockage towards the relief valve. 3. Replace the ink system main board.

Code: 22.10.01:31
Description: APS pressurize error 01. Run IDS diagnostic. If problem persists, call your support representative. The air system is unable to pressurize to the expected working pressure, which, depending on the actual working cycle, could be 5.2–5.6 psi (normal working pressure) or 3.6–4 psi (during refilling the non-refilled side is pressurized to prevent backwards refill).
Causes: a. Air tube disconnected from the air system b. Air pump failure (pump or ISS PCA failure) c. Air pressure bottle leak d. Air tube leak (tube damaged) e. Air relief valve failure f. Intermediate tank leak g. Air sensor failure, leading to ISS main board failure h. Intermediate tank supports failure
Remedy: 1. Review all air tube connections and ensure that there is no disconnection (tubes from pumps and relief valve to tap, tubes from tap to intermediate tanks). 2. Perform the front and rear air pumps diagnostic procedures. See Table 5-10 Ink delivery system. 3. If the pumps do not work, check pump connections and verify pin integrity. 4. If connections are correct, connecting to another working port and start the pump. 5. If the pump works with another port, replace the ink system main board. 6. If the pump fails, replace the air pump. See ISM pump and relief valve. 7. Check that the pressure bottle cap is tight and there is no leakage. 8. Pressurize the system and check for any failed tube. Leave the pumps on test with diagnostic procedure , the pump will operate until 6 psi is reached. 9. Check relief valve is closed and air is not escaping from it when pressurizing. Swap the relief valve from the other side to verify that it is the relief valve that is failing. If the relief valve fails, replace it. See ISM pump and relief valve. 10. Swap all intermediate tanks and ensure that there is no leak. If a leak is detected, swap the intermediate tanks again one by one until the leak is discovered. Replace the intermediate tank as appropriate and force-fill intermediate tanks. See ISM intermediate tank. 11. Swap air pressure sensor tube connections to the PCA and display values if required. If the sensors do not have similar behavior, replace the ISS PCA. See ISS PCA. 12. Try to adjust tubes and check connections, clean if required. 13. If necessary, replace the ink circuit module. See ISM ink circuit module.

Code: 22.10.01:32, 22.10.02:32
Description: APS air pump error 0X. Run IDS diagnostic. If the problem persists, call your support representative. The air system is unable to pressurize to the expected working pressure, which, depending on the actual working cycle, could be 5.2–5.6 psi (normal working pressure) or 3.6–4 psi (during refilling the non-refilled side is pressurized to prevent backwards refill).
Causes: a. Air tube is disconnected on the air system b. Air pump failure (pump or ISS PCA failure) c. Air pressure bottle leak d. Air tube leak (tube damaged) e. Air relief valve f. Intermediate tanks leak g. Air sensor failure, leading to ISS main board failure h. Intermediate tank supports failure
Remedy: 1. Review all air tube connections and ensure that there is no disconnection (tubes from pumps and relief valve to tap, tubes from tap to intermediate tanks. 2. Perform the front and read air pump diagnostics procedures. 3. If the pumps do not work, check pump connections and verify pin integrity. 4. If connections are correct, connect to another working port and start the pump. 5. If the pump works with another port, replace the ink system main board. 6. If the pump fails, replace the air pump. See ISM pump and relief valve. 7. Check that the pressure bottle cap is tight and there is no leakage. 8. Pressurize the system and check for any failed tube. Leave the pumps on test with diagnostic procedure, the pump will operate until 6 psi is reached. 9. Check relief valve is closed and air is not escaping from it when pressurizing. Swap the relief valve from the other side to verify that it is the relief valve that is failing. If the relief valve fails, replace it. 10. Swap all intermediate tanks and ensure that there is no leak. If a leak is detected, swap the intermediate tanks again one by one until the leak is discovered. Replace the intermediate tank as appropriate and force-fill the intermediate tanks. See ISM intermediate tank. 11. Swap air pressure sensor tube connections to the PCA and display values if required. If the sensors do not have similar behavior, replace the ISS PCA. See ISS PCA. 12. Try to adjust tubes and check connections, clean if required. If they cannot be recovered, replace the ink circuit module. See ISM ink circuit module.

Code: 22.10.01:83
Description: APS calibration error 01. Run IDS diagnostic. If problem persists call your support representative
Causes: a. Calibration cannot be stored or was corrupted b. Calibration out of specification
Remedy: Run the calibration test from the IDS diagnostics menu. If the calibration fails, replace the APS or replace the IDS PCA.

Code: 22.10.01:86, 22.10.01:87
Description: 22.10.01:86: Close relief valve error 01. Run IDS diagnostic. If problem persists, call your support representative. 22.10.01:87: Open relief valve error 01. Run IDS diagnostic. If problem persists, call your support representative.. The system is considered to be depressurized at 0.3 psi, and there is a timeout of 120 seconds to depressurize. The standard operating range is 5.2–5.6 psi (working pressure). Block flow pressure 3.6–4 psi (not printing but refilling, the selected side is pressurized to this level to ensure that refilling is done on the expected side). While printing, the unused side is pressurized to prevent backwards refilling.
Causes: 1. Relief valve does not open 2. Relief valve cable disconnected 3. Relief tubes blocked 4. Pressure sensor does not detect depressurizing.
Remedy: 1. Check that the relief valve cable is correctly connected to the valve and to the ISS main board. 2. Open and close the relief valve several times to check that it works (you can do this with a finger). 3. Swap the relief valve connections to check whether the failure is the driver or the relief valve. If the cause is the valve, remove and replace it. See ISM pump and relief valve. 4. If the failure is the driver of the electrovalve, replace the ISS main board. 5. Disconnect the tubes and perform a visual inspection of the system. In case of doubt, disconnect the tube and blow into it to ensure that there is no blockage towards the relief valve. 6. If the relief system seems to be working correctly, replace the ISS main board. 7. Replace the air pump, relief valve, and tubes.

Code: 22.10.01:88
Description: APS pump switch off error 01. Run IDS diagnostic. If problem persists, call your support representative.
Causes: a. APS switch failure b. IDS PCA problem
Remedy: 1. Replace the APS. 2. Replace the IDS PCA.

Code: 22.10.01:95
Description: Air pump driver error 01. Run IDS diagnostic. If problem persists, call your support representative.
Causes: IDS PCA pump driver problem
Remedy: Replace the IDS PCA.

Code: 22.11.01:01, 22.11.02:01
Description: APS open relief valve error 0X. Run IDS diagnostic. If the problem persists, call your support representative.
Causes: a. The system is considered to be depressurized at 0.3 psi, and there is a timeout of 120 seconds to depressurize. b. The standard operating range is 5.2–5.6 psi (working pressure). c. Block flow pressure 3.6–4 psi (not printing but refilling, the selected side is pressurized to this level to ensure that refilling is done on the expected side), while printing the unused side is pressurized to prevent backwards refilling.
Remedy: 1. Check that the relief valve cable is correctly connected to the valve and to the ISS Main Board. 2. Open and close the relief valve several times to check that it works (this can be done with a finger). 3. Swap the relief valve connections to check whether the failure is the driver or the relief valve. If the cause is the valve, remove and replace it. 4. If the failure is the actual driver of the electrovalve, replace the ISS main board. 5. Disconnect the tubes and perform a visual inspection of the system, in case of doubt disconnect the tube and blow into it to ensure that there is no blockage towards the relief valve. 6. If the relief system seems to be working correctly, replace the ISS main board. 7. Replace the air pump, relief valve, and tubes

Code: 22.11.01:96
Description: Relief valve driver error 01. Run IDS diagnostic. If problem persists, call your support representative.
Causes: The relief valve is not working properly.
Remedy: 1. Use diagnostics to check the relief valves. 2. Replace the relief valve. 3. Replace the IDS PCA.

Code: 41.00.00:62
Description: END OF ROLL detected.
Causes: a. End of roll b. Spindle not inflated or core slipping c. Elastic substrate loaded d. Broken substrate
Remedy: You may have reached the end of the roll. If so, thread a new roll, inflate the spindles, and perform a substrate load. Otherwise, check that the spindles are inflated and perform a substrate load.

Code: 41.00.00:85
Description: Wrong substrate settings file. At least one setting is missing.
Causes: Substrate properties missing
Remedy: Check for a missing parameter in the substrate properties file and update the OMES substrate package. If the problem persists, call your support representative.

Code: 41.00.01:62
Description: Possible END OF ROLL detected.
Causes: a. End of roll b. Spindle not inflated or core slipping c. Too much substrate unwound on the input or output side
Remedy: You may have reached the end of the roll, or it may be detached from the core. If it has come to the end, thread a new roll, inflate the spindles, and perform a substrate load. Otherwise, check that the spindles are inflated and perform a substrate load.

Code: 41.01.00:01
Description: Electrical PCA failure detected. Substrate input motor internal fault.
Causes: a. Connector problems b. PSU problems c. Driver problem
Remedy: 1. Reload substrate to clear the error. 2. Run the input roller (MI) motor calibration/diagnostic test and follow the instructions provided in the test documentation. 3. If the problem persists, call your support representative.

Code: 41.01.00:01
Description: Input spindle motor internal fault.
Causes: a. Connection problem b. Motor problem c. EE problem
Remedy: 1. Reload the substrate to clear the error. 2. Reboot the printer. 3. Run the input roller (MI) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.01.00:18
Description: The input spindle motor’s driving voltage is too high.
Causes: a. Temporary problem b. Calibration problem c. Motor problem
Remedy: 1. Reload the substrate to clear the error. 2. Run the input roller (MI) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.01.00:21
Description: Input spindle motor overpowered.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. Run the input roller (MI) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.01.00:51
Description: Substrate loading table latch unexpectedly open.
Causes: a. Latch open b. Sensor failure (two sensors)
Remedy: 1. Ensure that substrate loading table latches are closed on both sides. 2. Run the substrate path sensor check diagnostic to check which sensor has failed. 3. Replace the sensor.

Code: 41.01.00:60
Description: Input spindle motor spinning too fast.
Causes: a. Encoder problem b. Motor problem
Remedy: 1. Reload the substrate to clear the error. 2. Run the input roller (MI) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.01.00:61
Description: Input spindle not moving.
Causes: a. Connection problem b. Substrate jam c. Spindle end cap worn out or blocked d. Substrate input transmission problem e. Substrate input motor f. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. Run the input roller (MI) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.02.00:01
Description: Electrical PCA failure detected.
Causes: a. Connector problem b. PSU problem c. Driver problem
Remedy: 1. Reload the substrate to clear the error and try to print. 2. Check whether the motor fault LED is off. 3. If it is off, call your service representative and replace the electronics.

Code: 41.02.00:01
Description: Main roller motor internal fault.
Causes: a. Connection problem b. Motor problem c. EE problem
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, reboot, retry substrate load, and check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.

Code: 41.02.00:08
Description: Main roller substrate jam.
Causes: Substrate blocking the substrate path
Remedy: 1. Remove all substrate from the substrate path. 2. Reload the substrate. 3. Run the main roller motor diagnostics.

Code: 41.02.00:18
Description: Main roller motor’s driving voltage is too high.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.

Code: 41.02.00:21
Description: Main roller motor overpowered.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.

Code: 41.02.00:60
Description: Main roller motor spinning too fast.
Causes: a. Encoder problem b. Motor problem
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear

Code: 41.02.00:61
Description: Problem moving drive roller. Run drive roller motor diagnostic. If problem persists, call your support representative.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. If the problem persists, check whether the motor fault LED is off. 3. Run the main roller (MA) motor diagnostic friction test. 4. If the motor is faulty, and after being restarted by firmware it remains faulty, then the motor electronics may be damaged. 5. If the roller has abnormally high friction, try cleaning and greasing the worm transmission and helical gear.

Code: 41.02.00:83
Description: Main roller’s encoder is not calibrated.
Causes: Calibration values missing
Remedy: 1. Recalibrate the main roller encoder. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.

Code: 41.02.00:84
Description: Main roller encoder zero position could not be found.
Causes: a. Encoder disk broken, dirty, or scratched b. Connections or encoder PCA problem
Remedy: 1. Run the main roller diagnostic test to check that the encoder does not read the zero. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.

Code: 41.02.00:85
Description: Main roller’s encoder cannot be read.
Causes: Connections or encoder PCA problem
Remedy: 1. Run the main roller’s encoder calibration. 2. Replace the analog encoder, code wheel, and PCA, and recalibrate.

Code: 41.04.00:01
Description: Electrical PCA failure detected.. Substrate output motor internal fault
Causes: a. Connector problem b. PSU problem c. Driver problem
Remedy: 1. Reload the substrate to clear the error. 2. Run output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.04.00:01
Description: Output spindle motor internal fault.
Causes:
Remedy: 1. Reload the substrate to clear the error. 2. Reboot the printer. 3. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.04.00:18
Description: Output spindle motor’s driving voltage is too high.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.04.00:21
Description: Output spindle motor overpowered.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.04.00:51
Description: Tension roller pinch bar unexpectedly raised.
Causes: a. Pinch bar raised b. Sensor failure
Remedy: 1. Ensure that the pinch bar is lowered. 2. Run the substrate path sensor check diagnostic to check that the sensor works correctly. 3. Replace the sensor.

Code: 41.04.00:60
Description: Output spindle motor spinning too fast.
Causes: a. Encoder problem b. Motor problem
Remedy: 1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.04.00:61
Description: Output spindle not moving.
Causes: a. Connection problem b. Substrate jam c. Spindle end cap worn out or blocked d. Substrate output transmission problem e. Substrate output motor f. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. Run the output roller (MO) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.05.00:01
Description: Electrical PCA failure detected. Substrate-to-floor motor internal fault
Causes: a. Connector problem b. PSU problem c. Driver problem
Remedy: 1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.05.00:01
Description: Tension roller motor internal fault.
Causes: a. Connection problem b. Motor problem c. EE problem
Remedy: 1. Reload the substrate to clear the error. 2. Reboot the printer. 3. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.05.00:18
Description: Tension roller motor’s driving voltage is too high.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main Roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.05.00:21
Description: Tension roller motor overpowered.
Causes: a. Connection problem b. Substrate jam c. Transmission worn out d. Main roller motor or encoder problem e. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.05.00:60
Description: Tension roller motor spinning too fast.
Causes: a. Encoder problem b. Motor problem
Remedy: 1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.05.00:61
Description: Tension roller not moving.. Substrate to floor not moving.
Causes: a. Connection problem b. Substrate jam c. Spindle end cap worn out or blocked d. Substrate tension roller transmission problem e. Substrate tension roller motor f. EE driver failure
Remedy: 1. Reload the substrate to clear the error. 2. Run the tension roller (MF) motor calibration/diagnostic test and follow the instructions provided in the test documentation.

Code: 41.07.00:51
Description: Tension roller latch unexpectedly open.
Causes: a. Latch opened b. Sensor failure
Remedy: 1. Ensure that the tension roller latches are closed on both sides. 2. Run the substrate path sensor check diagnostic to check that the sensor (on the capping station side) works correctly. 3. Replace the sensor.

Code: 41.10.01:08
Description: Possible take-up reel paper jam.
Causes: a. Line of sight blocked b. Sensor failure, misconnection
Remedy: 1. Check that the take-up reel optical substrate sensor works correctly and that there is no object blocking its line of sight. 2. Run the substrate path sensor check diagnostic. 3. Replace the sensor.

Code: 43.01.00:01
Description: Vacuum blower not working in diagnostic test. Call support.
Causes: Vacuum tachometer is not giving feedback signal.
Remedy: 1. Run diagnostic. 2. Check connections. 3. Replace part.

Code: 43.02.00:04
Description: No feedback from the vacuum PCA. Check that substrate behavior in the print zone is OK. Run diagnostic when the job finishes.
Causes: a. Connections vacuum PCA failure b. Power management
Remedy: 1. Check connections. 2. Check e-box and e-cabinet. 3. Replace vacuum PCA.

Code: 43.03.00:04
Description: No feedback from the vacuum pressure sensor. Check that substrate behavior in the print zone is OK. Run diagnostic when the job finishes.
Causes: Connections pressure sensor vacuum PCA failure
Remedy: 1. Check connections. 2. Check pressure sensor EE and air connections. 3. Replace the sensor.

Code: 43.03.00:30
Description: Vacuum out of range. Run diagnostics. If the problem persists, call your service representative.
Causes: a. Air path open b. Pressure sensor inlet disconnected c. Power problem d. Pump problem
Remedy: 1. Run diagnostic. 2. Check connections. 3. Check EE and air connections.

Code: 43.03.00:83
Description: Vacuum sensor calibration fail. Check that substrate behavior in the print zone is OK. Run diagnostic when the job finishes.
Causes: a. Calibration process failure b. Cabling c. Sensor malfunction d. Vacuum pump failure
Remedy: 1. Repeat calibration process. 2. Check cabling and wiring. 3. Replace the sensor. 4. Replace the vacuum pump.

Code: 46.00.01:83 … 46.00.01:83
Description: Primer X not calibrated. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes: No value or zero read from NVM
Remedy: Run primer calibration.

Code: 46.01.01:01 … 46.01.07:01
Description: Primer X signal failure. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes: Current signal lost or current measure below reference threshold
Remedy: 1. Check connections. 2. Check carriage interconnect PCA 1 or 2, depending on the primer position reported. 3. Check the primer pump.

Code: 46.02.01:06 … 46.02.07:06
Description: Primer X leakage detected. Reset primer latch and/or check o-rings. If the problem persists, run the subsystem diagnostic.
Causes: Current consumption measured below calibration value
Remedy: 1. Check primers, looking for leaks. 2. Check latches and o-rings. 3. Run subsystem diagnostic.

Code: 46.03.01:04, 46.03.02:04
Description: Carriage interconnect X communication failure. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes: a. Cabling problem between carriage interconnect and primer b. Primer problem c. Carriage interconnect problem
Remedy: 1. Try to execute primer subsystem diagnostics and follow their instructions. 2. If the printer cannot move the carriage, move it manually, and check the connections.

Code: 47.00.00:50
Description: Wiper engage height error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. The printer is detecting an error in the engage system. b. The cleaning roll is not properly set. c. Engage is not working properly. d. The height is wrong.
Remedy: 1. Check engage and roll. 2. Repeat calibration and run subsystem diagnostic.

Code: 47.00.00:80
Description: Engage X calibration missing. Applying nominal values.
Causes: Calibration has been lost.
Remedy: Recalibrate X position.

Code: 47.00.00:82
Description: Engage Z calibration missing. Default value applied to allow printing to continue. Call your support representative for more information.
Causes: Calibration has been lost.
Remedy: Recalibrate Z position and run subsystem diagnostic.

Code: 47.01.01:01
Description: Wiper engage motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signal and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes: a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power or encoder cables disconnected. d. Advance roller mechanical failure e. Advance motor failure f. Main interconnect board failure g. Printhead cleaning roll system mechanical failure
Remedy: 1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear side of the printhead cleaning roll and ensure that there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. Perform printhead cleaning roll advance system open loop and printhead cleaning roll advance system closed loop diagnostics to determine the possible problem. Depending on the results of the tests, replace the motor or mechanical parts as appropriate. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.

Code: 47.01.01:02
Description: Wiper engage motor initialization error. Run subsystem diagnostics. If the problem persists, call support.
Causes: a. System initialization fails. b. The printhead cleaning roll is not correctly installed. c. Engage is jammed.
Remedy: Check the cleaning roll and run the subsystem diagnostic.

Code: 47.01.02:01
Description: Wiper advance motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support.. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signals and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes: a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power, or encoder cables disconnected d. Advance roller mechanical failure e. Main interconnect board failure f. Printhead cleaning roll system mechanical failure
Remedy: 1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure that there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear side of the printhead cleaning roll and ensure that there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.

Code: 47.01.02:02
Description: Wiper advance motor initialization error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. System initialization failure b. The printhead cleaning roll is not correctly installed c. The printhead cleaning advance motor is jammed
Remedy: Run subsystem diagnostic.

Code: 47.01.04:01
Description: Wiper input motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signals and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes: a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power, or encoder cables disconnected d. Advance roller mechanical failure e. Advance motor failure f. Main interconnect board failure g. Printhead cleaning roll system mechanical failure
Remedy: 1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear side of the printhead cleaning roll and ensure that there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. Perform printhead cleaning roll advance system open loop and printhead cleaning roll advance system closed loop to determine the possible problem. Depending on the results of the tests, replace the motor or mechanical parts as appropriate. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.

Code: 47.01.04:02
Description: Wiper input motor initialization error. Run subsystem diagnostics. If the problem persists, call your support representative
Causes: a. System initialization failure b. Printhead cleaning roll is not correctly installed c. Input motor is jammed
Remedy: Run subsystem diagnostic.

Code: 47.01.05:01
Description: Wiper output motor servo shutdown. Check that your cleaning roll is not blocked. Run subsystem diagnostics. If the problem persists, call support. The printhead cleaning advance motor has failed to perform the wiper advance movement as expected. The advance motor is controlled in a closed loop by the main interconnect board. The motor receives the PWM signal from the main interconnect board. The internal motor encoder reads the encoder movement signals and sends the signals to the linear-to-differential encoder PCA, then to the main interconnect board with an intermediate connection at the rear of the printhead cleaning module.
Causes: a. Printhead cleaner pinch module is not correctly closed. b. Printhead cleaner path blocked. The roller cannot move the roll. c. Advance motor roller connections failure, motor power, or encoder cables disconnected d. Advance roller mechanical failure e. Advance motor failure f. Main interconnect board failure g. Printhead cleaning roll system mechanical failure
Remedy: 1. Make sure the pinch mechanism is closed. Push in the black holder to ensure correct latching of the system. Repeat closing operation and restart the system. 2. Check the wiper path for obstructions. If there is an obstruction, re-do the wiper path and ensure there is no damage to the wiper or printhead cleaning roll parts. 3. Check the cable connections of the encoder and motor system. NOTE: Check the electrical diagram to ensure that all cables in the motor power and encoder path are correctly connected. See Subsystem block diagrams. 4. Check the rear of the printhead cleaning roll and ensure there is no obvious damage to the belt impelling system, such as a broken gear, broken belt, or motor out of position. Perform printhead cleaning roll advance system open loop and printhead cleaning roll advance system closed loop diagnostics to determine the possible problem. See Table 5-15 Printhead cleaning. Depending on the results of the tests, replace the motor or mechanical parts as appropriate. 5. Replace the advance motor. See MA motor. 6. Replace the main interconnect board. 7. Replace the failing parts of the printhead cleaning roll.

Code: 47.01.05:02
Description: Wiper output motor initialization error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. System initialization failure b. Printhead cleaning roll is not correctly installed c. Output motor is jammed
Remedy: Run subsystem diagnostic.

Code: 47.04.00:01
Description: End of printhead cleaning roll. Check that your cleaning roll is not blocked. If it is empty, replace it with a new one.
Causes: a. Real end of roll b. The cleaning roll has slipped over its axis and the printer detects that it is not moving correctly
Remedy: Run subsystem diagnostic.

Code: 47.05.11:04
Description: Wiper engage motor drive PCA communication failure. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. Engage motor drive PCA wiring/cabling problem b. Engage motor drive PCA malfunction
Remedy: 1. Run subsystem diagnostic. 2. Check connections and replace the PCA if necessary.

Code: 47.05.12:04
Description: Wiper advance motor drive PCA communication failure. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. Advance motor drive PCA wiring/cabling problem b. Advance motor drive PCA malfunction
Remedy: 1. Run subsystem diagnostic. 2. Check connections and replace the PCA if necessary.

Code: 47.05.14:04
Description: Wiper input motor drive PCA communication failure. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. Input motor drive PCA wiring/cabling problem b. Input motor drive PCA malfunction
Remedy: 1. Run subsystem diagnostic. 2. Check connections and replace the PCA if necessary.

Code: 47.05.15:04
Description: Wiper output motor drive PCA communication failure. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. Input motor drive PCA wiring/cabling problem b. Input motor drive PCA malfunction
Remedy: 1. Run subsystem diagnostic. 2. Check connections and replace the PCA if necessary.

Code: 48.00.00:01
Description: PPS misalignment. Run diagnostics to recover PPS subsystem. If the problem persists, call HP service. The relative movement of one of the PPS modules with respect to the other is incorrect, which means that there is danger of a misalignment of the complete system. With this system error the system is protecting itself to prevent any possible damage. This system error can also happen when the distance between the homing position and the engage position is more than 7 mm.
Causes: a. A trapped obstruction has damaged the power transmission and has broken the mechanical power chain. b. Moving down a homing sensor has been activated or the PPS switch has failed.
Remedy: 1. Restart the printer. 2. Try to move the carriage beam to the normal position (from the Internal Print Server or Print Care). If it is still failing, reboot in diagnostic mode and perform the same operation from Print Care. 3. From the diagnostic mode, perform the switch diagnostic, testing the four different homing switches of the PPS. 4. If the carriage beam is misaligned, perform a manual alignment by removing the PPS motor and turning the PPS gear system until they are aligned. 5. Check that all the PPS supports are touching the scan axis. 6. Check whether any object is trapped between the scan axis and PPS support.

Code: 48.01.01:01 … 48.01.04:01
Description: Servo shutdown PPS X not usable, but printing enabled/disabled depending on PPS value. If the problem persists, call your service representative. The meaning of X is: 1 = front right motor 2 = rear right motor 3 = rear left motor (IDS side) 4 = front left motor (IDS side) An error in the closed-loop control (servo control) of the PPS system has occurred. This error indicates that the PPS system is not moving as expected in closed-loop control. The servo-controlled movements consist of applying a specific PWM to a motor (a certain amount of energy) and receiving the feedback of an encoder about the actual movement of the motor after applying that specific PWM. Therefore, if after applying a specific PWM the encoder does not register the expected number of encoder counts (movement), the system will produce this error. Also if the PWM values come out of a certain range of values for the movement (i.e too high PWM to obtain a movement), this error is produced.
Causes: a. PWM signal not supplied to motor. PWM generator (driver) failure, motor failure, cable failure, or disconnected. b. Encoder signals indicating the movement not registered. Encoder disconnected, encoder broken or failed, cable disconnected, or the electrical system receiving the encoder signal has failed. c. PWM is too high due to a mechanical failure. Mechanical system jammed, mechanical system broken or loose. d. PPS system fuse failure. Contact between mechanical system fuse and the motor module.
Remedy: 1. Check the connection of PPS motor power cable and encoder cables. 2. Check that power is supplied to the encoder PCA (LED in the main interconnect). 3. With PPS in the high position, unscrew the X-Y bushing, and check that it can move smoothly through the column. The screwdriver needs to be long. 4. With the PPS in the low position, remove the bottom stopper to the PPS screw (may need to remove the left and right curing module). 5. Remove each PPS screw with a flat screwdriver and then grease the parts. Check that there are no obstructions. 6. If you find plastic or metal obstructions, you will have to remove the corresponding PPS motor assembly later to clean it too. 7. If the high friction error continues, swap the PPS screw from one to the other, and check whether the failure is following the PPS screw. 8. Check mechanical blocking status in the system fuse.

Code: 48.01.01:02 … 48.01.04:02
Description: Movement X test fault. Subsystem disabled, but printing may be possible. If not, run diagnostics. If the problem still persists, call HP service. The meaning of X is: 1 = front right PPS movement test fault 2 = rear right PPS movement test fault 3 = rear left PPS movement test fault 4 = front left PPS movement test fault During start-up the printer produces an automatic check by making a small movement forwards and backwards to check the main system functionality (motor moves, encoder signals are received). This error is produced when this test fails. As the movement is very small, this error usually represents a critical error such as cables disconnected, motor failure, or a PCA fault.
Causes: a. Cable connection failure b. Rotor of the motor blocked c. Motor failure/encoder d. Main interconnect board failure (for the right PPS systems) e. Remote controller failure (for the left PPS systems)
Remedy: 1. Check correct connection of PPS motor power cable and encoder cables. 2. Check that the motor is not blocked by anything. 3. Perform the PPS motor diagnostic test. 4. Check mechanical blocking status in the mechanical movement limiter. 5. Replace the PPS motor together with the encoder system and cabling. 6. Replace the main interconnect board or the remote controller board, depending on which part has failed.

Code: 48.02.01:40 … 48.02.04:40
Description: Servo X current out of range. Run diagnostics. If the problem still persists, call your service representative. The meaning of X is: 1 = front right PPS 2 = rear right PPS 3 = rear left PPS 4 = front left PPS
Causes: a. Environmental conditions of PCA driver b. Overworking conditions of driver in the PCA c. Main interconnect board failure (for the right PPS systems). d. Remote controller failure (for the left PPS systems)
Remedy: 1. Perform carriage beam system recovery. If this is not possible, recover the system manually by removing the motor and aligning the PPS by hand. 2. Perform PPS motor diagnostic test. 3. Check correct connection of PPS motor power cable and encoder cables. 4. Perform move to load position and check the average and maximum points of PWM values for high constant values of friction. If the values are very high, grease the PPS system. If the system error persists, replace the PPS motor mount unit that fails. 5. Replace the main interconnect board or the remote controller board, depending on the failing side. œ E-cabinet PPS control motors: main interconnect œ IDS PPS controlled motors: remote controller board

Code: 48.05.3X:04
Description: Driver motor PCA X communication issue. Run diagnostics to recover the PPS subsystem. If the problem persists, call your service representative.
Causes: a. Cabling/wiring problem b. E-box problem c. Driver motor PCA problem
Remedy: 1. Check wiring. 2. Run the subsystem diagnostics for PPS and e-box. Replace the faulty part.

Code: 49.01.01:01, 49.01.02:01
Description: X = 1 left, X=2 right bar aerosol removal fan fault detected. Run subsystem diagnostic to check them. If any fan doesn’t work, call your support representative. The aerosol produced while printing may affect print quality. The aerosol can make other parts of the printer dirty, such as encoders or sensors, and create spontaneous failures. You should repair the problem as soon as possible.
Causes: a. The carriage has two fan arrays with 5 fans to each array. The fans have a fault signal which is activated when the fan is powered but not rotating. Fans or arrays not connected will not display this error. b. One of the fans burned or failed. c. Carriage interconnect power fault (24 V) d. Carriage interconnect driver fault e. Data cable failure f. Printhead interconnect
Remedy: 1. Check whether the fans are rotating when they are activated. Perform diagnostics. 2. Replace the aerosol fans. 3. Ensure 24 V are reaching the carriage interconnect: see the 24 V LED. 4. Replace the carriage interconnect. See Carriage interconnect PCA. 5. Swap fan array connections and perform the fan array diagnostic test to check which fan has failed. 6. Swap over data cables to confirm a data cable failure, replace the failed data cable. 7. If there is a signal failure, swap over the printhead interconnects 2 and 3, then recheck and confirm the error, and replace the faulty printhead interconnect.

Code: 49.02.01:02
Description: Left or right bar aerosol removal nozzle clog detected. Ensure that aerosol removal air inlet is clean.
Causes: a. Nozzle/filter clogged b. Pressure sensor clogged/failing or connections damaged
Remedy: 1. Check and clean the inlet. 2. Check and/or replace the filter. 3. Check the pressure sensor and its connections.

Code: 49.02.01:07
Description: Left or right bar aerosol removal filter almost full. Replace it with a new one as soon as possible.
Causes:
Remedy: Run subsystem diagnostic.

Code: 49.02.01:09
Description: Left or right bar aerosol removal filter not present. Check that the filter is in place. If the filter is already installed, run diagnostic.
Causes: Having set high fan PWM pressure, the value is low.
Remedy: 1. Check that the filter is present. 2. Check the box sealing. 3. Run subsystem diagnostic.

Code: 49.02.02:02
Description: Left or right bar aerosol removal nozzle clog detected. Ensure that aerosol removal air inlet is clean.
Causes: a. Nozzle/filter clogged b. Pressure sensor clogged/failing or connections damaged
Remedy: 1. Check and clean the inlet. 2. Check and/or replace the filter. 3. Check the pressure sensor and its connections.

Code: 49.02.02:07
Description: Left or right bar aerosol removal filter almost full. Replace it with a new one as soon as possible.
Causes:
Remedy: Run subsystem diagnostic.

Code: 49.02.02:09
Description: Left or right bar aerosol removal filter not present. Check that the filter is in place. If the filter is already installed, run diagnostic.
Causes: Having set high fan PWM pressure, the value is low.
Remedy: 1. Check that the filter is present. 2. Check the box sealing. 3. Run subsystem diagnostic.

Code: 49.03.01:09
Description: Left or right bar aerosol removal pressure sensor not connected. Run subsystem diagnostic to check them. If problem is confirmed call support.
Causes: a. Pressure sensor tube is not connected. b. Pressure sensor is not connected to Sinatra PCA. c. Sinatra PCA is failing.
Remedy: 1. Run subsystem diagnostic. 2. Check tube connection. 3. Check sensor cable. 4. Replace Sinatra PCA.

Code: 49.03.01:31
Description: Left or right bar aerosol removal negative pressure detected. Run subsystem diagnostic.
Causes: a. The pressure sensor tube is connected to the wrong side of the sensor. b. The pressure sensor is failing. c. The Sinatra PCA is failing. d. The aerosol fan is installed in the reverse direction.
Remedy: 1. Run subsystem diagnostic. 2. Check that the pressure sensor tube is in the right position. 3. Check that the pressure sensor is working. 4. The drying PCA is failing, run drying diagnostics before replacing it. 5. Check that the aerosol fans are correctly installed.

Code: 49.03.01:32
Description: Left or right bar aerosol removal pressure value too high. Run subsystem diagnostic.
Causes: The pressure value is out of the pressure sensor range of measurement.
Remedy: 1. Run subsystem diagnostic. 2. Replace the pressure sensor. 3. Replace the Sinatra PCA.

Code: 49.03.01:33
Description: Left or right bar aerosol removal pressure value too low. Run subsystem diagnostic.
Causes: The most probable cause of this error is that the tube that connects the pressure sensor (Sensirion SDP1000- L05) to the aerosol removal box is disconnected or pinched. The sensor is located near the right bar aerosol removal box, and the tube should be connected from the sensor inlet marked as Lo to the inlet at the bottom of the aerosol removal box: œ The tube should not be pinched. œ The tube should go up to the full length of the inlets at the sensor and the box. If the tube is properly connected at both inlets, make sure that it is not pinched by any other element in the carriage. If the pressure sensor reading is too low, the aerosol removal bar will work at full power (the module will be very noisy) and there may be small errors in dot placement that could produce grain.
Remedy: 1. Run subsystem diagnostic. 2. Check that all tubes are properly connected and not pinched. 3. Check cable connections. 4. Replace the sensor.

Code: 49.03.02:09
Description: Left or right bar aerosol removal pressure sensor not connected. Run subsystem diagnostic to check them. If problem is confirmed call support
Causes: a. Pressure sensor tube is not connected. b. Pressure sensor is not connected to Sinatra PCA. c. Sinatra PCA is failing.
Remedy: 1. Run subsystem diagnostic. 2. Check tube connection. 3. Check sensor cable. 4. Replace the Sinatra PCA.

Code: 49.03.02:31
Description: Left or right bar aerosol removal negative pressure detected. Run subsystem diagnostic.
Causes: a. The pressure sensor tube is connected to the wrong side of the sensor. b. The pressure sensor is failing. c. The Sinatra PCA is failing. d. The aerosol fan is installed in the reverse direction.
Remedy: 1. Run subsystem diagnostic. 2. Check that the pressure sensor tube is in the right position. 3. Check that the pressure sensor is working. 4. The drying PCA is failing, run drying diagnostics before replacing it. 5. Check that the aerosol fans are correctly installed.

Code: 49.03.02:32
Description: Left or right bar aerosol removal pressure value too high. Run subsystem diagnostic.
Causes: The pressure value is out of the pressure sensor range of measurement.
Remedy: 1. Run subsystem diagnostic. 2. Replace the pressure sensor. 3. Replace the Sinatra PCA.

Code: 49.03.02:33
Description: Left or right bar aerosol removal pressure value too low. Run subsystem diagnostic.
Causes: The most probable cause of this error is that the tube that connects the pressure sensor (Sensirion SDP1000- L05) to the aerosol removal box is disconnected or pinched. The sensor is located near the right bar aerosol removal box, and the tube should be connected from the sensor inlet marked as Lo to the inlet at the bottom of the aerosol removal box: œ The tube should not be pinched. œ The tube should go up to the full length of the inlets at the sensor and the box. If the tube is properly connected at both inlets, make sure that it is not pinched by any other element in the carriage. If the pressure sensor reading is too low, the aerosol removal bar will work at full power (the module will be very noisy) and there may be small errors in dot placement that could produce grain.
Remedy: 1. Run subsystem diagnostic. 2. Check that all tubes are properly connected and not pinched. 3. Check cable connections. 4. Replace the sensor.

Code: 50.00.01:00
Description: OMAS is not tracking substrate. This error is triggered when the OMAS is disconnected as the result of a failed calibration or repeated navigation failures during a plot. The error is logged in a file.
Causes: a. Substrate not navigable b. OMAS window dirty c. OMAS failure
Remedy: 1. Check whether the substrate type is transparent or lacks sufficient features to be read by the OMAS. If this is the case, turn off the OMAS for that substrate type. 2. Clean the OMAS window. See the user’s guide. 3. Replace the OMAS platen assembly

Code: 50.00.01:89
Description: Double-sided only, cannot find the registration line. Reload substrate. If error persists, run diagnostics.
Causes: a. Substrate bubble b. Dirty sensor c. Faulty sensor
Remedy: 1. Check that the substrate is navigable, properly loaded, and flat over the sensor. 2. Run the OMAS cleanliness diagnostic and clean it if necessary. 3. Replace the OMAS.

Code: 50.01.01:00
Description: OMAS doesn’t see fiducials.
Causes: a. Substrate bubble b. Dirty sensor c. Faulty sensor
Remedy: 1. Check that the substrate is navigable, properly loaded, and flat over the sensor. 2. Run the OMAS cleanliness diagnostic and clean it if necessary. 3. Replace the OMAS.

Code: 50.01.01:01
Description: OMAS opti-electronics error (cable or mini-PCA at sensor). OMAS disabled. But the printer can still print. Run diagnostics and/or call your support representative. Critical error detected on the OMAS controller board. This failure occurs only during the OMAS controller selftest (when the printer starts).
Causes: a. Sporadic failure b. Failure in OMAS controller
Remedy: 1. Restart the printer. This may be sufficient in some cases. 2. If the error is persistent, you can continue printing by turning off the OMAS. 3. Check the OMAS controller board to make sure that everything is correctly connected and undamaged. 4. Replace the OMAS and vacuum control box.

Code: 50.01.01:77
Description: OMAS window dirty. OMAS disabled, but the printer can still print. Run diagnostics and/or call support.
Causes: a. OMAS is dirty. b. OMAS is not properly connected. c. OMAS is faulty. d. OMAS PCA is faulty.
Remedy: 1. Check and clean the OMAS window. 2. Run subsystem diagnostics. 3. Check connections. 4. Replace OMAS and/or OMAS PCA.

Code: 50.03.01:01
Description: OMAS controller operational failure. Substrate advance closed loop lost. Run diagnostic and call support if the problem persists.. The OMAS is disabled, and the printer tries to continue printing. The OMAS will be re-enabled at the next start-up.
Causes: 1. Sporadic failure 2. Internal firmware error in OMAS controller 3. OMAS controller failure
Remedy: 1. Restart the printer. This may be sufficient in some cases. 2. If the error is persistent, it is possible to continue printing by turning off the OMAS. However, we recommend solving the system error to obtain the full range of printer features. 3. Replace the OMAS and vacuum control box. 4. Replace the OMAS cable

Code: 50.03.01:03
Description: OMAS firmware version mismatch. OMAS disabled, but the printer can still print. Check that your firmware is up to date.. The system automatically updates the internal firmware when a mismatch occurs; therefore this error is displayed only if the internal system has been corrupted and an update is not possible.
Causes: Failure in OMAS controller
Remedy: Replace the OMAS and vacuum control box.

Code: 50.07.01:04
Description: OMAS controller CAN communication error. Substrate advance closed loop lost. Run diagnostic, and call your support representative if the problem persists.. Failure in communication with the OMAS controller board via CAN from the main interconnect board.
Causes: a. OMAS controller power failure b. CAN cable line failure œ From main interconnect board to OMAS controller (cable disconnected or failed) œ From upper engine PCA to main interconnect board c. Vacuum controller PCA CAN line failure d. OMAS controller failure
Remedy: 1. Perform the power diagnostics procedure to supply 24 V power. Check power LEDs on the vacuum controller. If the LEDs are off, check power arrival in the power connector (GND, 5 V and 24 V). 2. If power does not arrive, check cable connections in the main interconnect board and ensure voltages are coming from the main interconnect board connector. 3. If power does not leave the main interconnect board, remove the main interconnect board cover and ensure all power LEDs are on. 4. If all the main interconnect board power LEDs are not on, check power arrival to the main interconnect board, check cable integrity and connectors. 5. If no problem with the cables or connectors is found, replace the main power supply. See E-box PSU. 6. If power arrives to the main interconnect board, replace the main interconnect board. 7. Check data cable connections. 8. Any LAN cable with the necessary length can be used to perform troubleshooting. Replace the cable and restart the printer. If the problem is the LAN cable, HP recommends that you replace it with the appropriate HP service part. 9. Disassemble the OMAS and vacuum PCA box and ensure all connections are correct. 10. Replace the OMAS and vacuum control box.

Code: 51.01.00:92
Description: Main window is open. Close the windows to continue printing. If the problem persists, run diagnostic to identify problem.
Causes: a. Main window is open or switch finger is missing or damaged. b. Switch is not connected or wiring is damaged. c. Switch is faulty.
Remedy: 1. Check that, when the window is closed, the switch is mechanically activated. 2. Check the wiring and plugs. 3. Replace the switch.

Code: 51.02.00:92
Description: Front cover is open. Close the front cover to continue printing. If the problem persists, run diagnostic to identify problem.
Causes: a. Front cover is open or safety interlock finger is missing or damaged. b. Safety interlock is not connected or wiring is damaged. c. Safety interlock malfunction.
Remedy: 1. Check that, when the front cover is closed, the switch is mechanically activated (run diagnostic). 2. Check wiring and plugs. 3. Replace the safety interlock.

Code: 51.03.00:92
Description: Loading table is not closed. Close loading table to continue printing. If the problem persists, run diagnostic to identify problem.
Causes: a. Loading table is open or safety interlock finger is missing or damaged. b. Safety interlock is not connected or wiring is damaged. c. Safety interlock malfunction.
Remedy: 1. Check that, when the loading table is closed, the switch is mechanically activated (run diagnostic). 2. Check the wiring and plugs. 3. Replace the safety interlock.

Code: 51.04.00:92
Description: Emergency stops and/or safety relay activated. Check that emergency stops are not activated. If the problem persists, run diagnostic to identify problem.
Causes: a. Emergency stop is really activated. b. Emergency stop is not connected or wiring is damaged. c. Emergency stop is broken.
Remedy: 1. Run diagnostic to check which emergency stop is raising the problem. 2. Check the wiring. 3. Replace the emergency stop.

Code: 52.00.00:01
Description: Drop detector all-sensors problem. Run subsystem diagnostic. Call support if diagnostic fails or print quality is affected.
Causes: a. Service-station interconnect board or cable failed. b. Main interconnect board failed.
Remedy: 1. Check the service-station interconnect board cable connections at both ends (service station and main interconnect board). Make sure that the cable is well connected and check cable integrity, replace parts if required. 2. Ensure that power (12 V and 5 V) is reaching the board (Power LEDs on). Check the LEDs in the dropdetector interconnect. 3. Replace the service-station interconnect board and cable. 4. Replace the main interconnect board after finding the root cause of the failure, such as drop detector or faulty cable.

Code: 52.00.00:83
Description: Drop detector all-sensors problem. Run subsystem diagnostic. Call your support representative if the diagnostic fails or print quality is affected.
Causes: Due to NVM change, because of a reset or hard disk replacement.
Remedy: Repeat the calibration.

Code: 52.00.00:91
Description: Drop-detector bump switch not activated. Reboot in diagnostic mode and run subsystem diagnostic. If the problem persists, call your support representative and store printheads in their orange caps.
Causes: a. Bump is detected but bump switch is not activated. b. Drop-detector shutter friction is too high at some point, detecting a bump before reaching the bump switch. c. Bump switch is broken or disconnected.
Remedy: 1. Check that the drop-detector worm and sliders are clean and greased, and there is no high friction zone along its displacement. 2. If the drop-detector shutter reaches the switch but is not detected, check the cable and /or replace the bump switch.

Code: 52.01.01:01 … 52.01.07:01
Description: Drop-detector sensor 0X issue detected, sensor disabled. Run subsystem diagnostic. Call your support representative if diagnostic fails, or print quality is affected. The drop detectors’ basic operation consists of receiving power to feed an LED transmitter and a receiver situated at both sides of the drop-detector window. In standby with no drops or interference in the drop detector window, the transmitter is permanently powered and the receiver receives a signal of medium range (total range from 0 to 255, medium range signal around 127). The system error is displayed when the drop detector is 0 in standby (12 V supplied to the drop detectors, but there is no drop detection activity).
Causes: a. Drop detector disconnected b. Drop detector failed c. Service station interconnect board or cable failed d. Main interconnect board failed
Remedy: 1. Make sure that the drop detector is correctly connected to the service station interconnect board. Use diagnostics to check whether the drop detector is disconnected or faulty. 2. Swap the problematical drop detector connection with another drop detector to check whether the problem is with the actual drop detector. If so, replace the drop detector. 3. Check the service station interconnect board cable connections at both ends. Make sure the cable is well connected and check cable integrity, replace parts if required. 4. Ensure power (12 V and 5 V) arrives to the board (Power LEDs on). Check the LEDs in the drop detector interconnect. 5. Replace service station interconnect board and cable. 6. Replace the OMAS PCA.

Code: 52.01.01:83 … 52.01.07:83
Description: Drop-detector sensor X not calibrated, sensor disabled. Run subsystem diagnostic. Call your support representative if diagnostic fails, or print quality is affected.. The drop detector is unable to detect its exact position to perform the drop detection. When performing a drop detection, the printer performs a synchronization with the linear encoder and the tail encoder located in the service station motor in order to establish its position with respect to the drop detector windows before performing the actual drop detection action. This error indicates that this synchronization cannot be achieved as the readings from the two encoders do not match according to the movements performed.
Causes: a. Intermittent failure mostly seen when previously used printheads are installed b. Drop detector linear encoder strip not correctly installed or connected c. Drop detector linear encoder sensor dirty, disconnected, or failed d. Incorrect calibration of drop detector system e. Power not arriving to the service station PCA f. Service station interconnect board or cable failure g. Main interconnect board failure
Remedy: 1. Check the functionality of the drop detector. 2. Check the linear encoder strip in the service station. Make sure that the encoder strip is correctly installed in the sensor and well placed in its holders at each end. 3. Check the linear encoder sensor connection. Perform the drop detector diagnostic test to check the linear encoder. If the test fails, replace the encoder system. 4. Perform a drop detector calibration. 5. Ensure power (12 V and 5 V) is reaching the service station interconnect board (power LEDs on). 6. If power is getting through (LEDs on), replace the service station interconnect board and cable. 7. If there is no power (LEDs off), replace the main interconnect board. 8. Check the cable connections of the service station system. If no failure is found, replace the service station interconnect board. 9. Replace the main interconnect board. a. Print the nozzle check by following the directions in the service menu. b. Cancel the drying time to save 10–15 minutes. c. If no failure is detected, there no need to go further, the drop detector is working correctly and the intermittent system error is due to the high usage of the printheads.

Code: 52.02.00:83
Description: Calibration LS2K missing. Automatic substrate load and alignment disabled, only manual options available. Contact your support representative.
Causes: a. Calibration value missing b. Unable to perform calibration
Remedy: 1. Repeat the calibration. 2. Replace the sensor.

Code: 52.02.01:11 … 52.02.04:11
Description: Drop-detector electronics X, 5 V power issue. Run subsystem diagnostic. Call support if the diagnostic fails, or print quality is affected.
Causes: a. Cabling connector problem b. Drop-detector PCA problem c. PSU problem (check whether this error happens to all drop-detector sensors)
Remedy: 1. Run the drop-detector diagnostics. 2. Check drop-detector PCA LEDs for troubleshooting. See Board name: Drop-detector PCA. 3. Replace the faulty part.

Code: 52.02.01:12 … 52.02.04:12
Description: Drop-detector electronics X, 12 V power issue. Run subsystem diagnostic. Call your support representative if the diagnostic fails, or print quality is affected.
Causes: a. Cabling connector problem b. Drop-detector PCA problem c. PSU problem (check whether this error happens to all drop-detector sensors)
Remedy: 1. Run the drop-detector diagnostics. 2. Check the drop-detector PCA LEDs for troubleshooting. See Board name: Drop-detector PCA. 3. Replace the faulty part.

Code: 52.03.00:01
Description: Drop-detector encoder synchronization issue. Please run substsyem diagnostics. If problem persists, call your support representative. When performing drop detection, the printer performs synchronization with the linear encoder and the tail encoder located in the service-station motor in order to establish its position with respect to the dropdetector windows before performing the actual drop-detection action. This error indicates that this synchronization cannot be achieved as the readings from the two encoders do not match according to the movements performed.
Causes: a. Intermittent failure due to used printheads that are not in good condition b. Drop-detector linear-encoder sensor dirty, disconnected, or failed c. The drop detection tray cannot move smoothly due to excessive friction or a mechanical problem d. Incorrect calibration of drop-detector system e. Failure in the service station motor, motor drive PCA, DD MUX PCAs, or connecting cables
Remedy: 1. Check the nozzle health of the printheads. 2. Check the linear encoder strip in the service station. Make sure that the encoder strip is clean, correctly installed in the sensor, and correctly placed in its holders at each end. 3. Check the linear encoder sensor connection. Perform the drop-detector diagnostic test to check the linear encoder. If the test fails, replace the encoder system. 4. Grease the worm with a recommended grease, and make sure bushings are not damaged. 5. Check the functionality of the drop detector: œ Print the nozzle check. œ Cancel the drying time to save 10.15 minutes. œ If no failure is detected, there is no need to go further, the drop detector is working correctly, and the intermittent system error is due to the high usage of the printheads. 6. Perform a drop-detector calibration. 7. If there is no power (LEDs off), replace the e-box interconnect board. See E-box interconnect PCA. 8. Check the cable connections of the service-station system.

Code: 52.04.00:02
Description: Drop-detector movement test fault. Run subsystem diagnostic. Call your support representative if the diagnostic fails, or print quality is affected.
Causes: a. Shuttle blocked b. Friction too high
Remedy: 1. Use a screwdriver to ensure that the shuttle is not jammed against the structure. 2. Clean and oil the worm and rod sliders if necessary. 3. Run the backlash/elasticity diagnostic. 4. If the problem persists, replace the part.

Code: 52.04.00:08
Description: Drop-detector station jam. Reboot and run subsystem diagnostic. Call your support representative if the diagnostic fails, or print quality is affected.
Causes: a. Shuttle blocked b. Friction too high
Remedy: 1. Ensure with a screwdriver that the shuttle is not jammed against the structure. 2. Clean and oil the worm and rod sliders if necessary. 3. Run the backlash/elasticity diagnostic. 4. If the problem persists, replace the part.

Code: 52.05.12:04
Description: Motor driver PCA comm failure. Run subsystem diagnostic. If the problem persists, call your support representative.
Causes: a. Service-station interconnect: main interconnect board cable disconnected, pin connection fault b. Power not reaching the service station PCA (5 V pin 19 and 12 V pin 2, GND 20&1) c. Service-station Interconnect fault d. Main interconnect board failed e. Engine PCI bBoard f. Firmware error/corruption
Remedy: 1. Check the cable connections from the service-station interconnect board to the main interconnect board. Check for cable or pin damage. 2. Check that power is reaching the service-station interconnect (12 V and 5 V) (Power LEDs on). 3. If there is power (LEDs on) and no other failure is found, replace the service-station interconnect board and cable. 4. If there is no power (LEDs off), replace the main interconnect board. 5. Replace the main interconnect board. 6. Replace the service-station interconnect. 7. Replace the engine PCI board. 8. Reinstall the firmware and perform drop-detector calibrations. 9. Replace the hard disk drive.

Code: 55.00.00:02
Description: Line sensor communication with EEPROM failure. Automatic substrate load and alignment disabled. Only manual options available. Contact your support representative.
Causes: a. Line sensor disconnected b. Line sensor failed c. Sensor interconnect failed d. Carriage interconnect failed
Remedy: 1. Check line sensor connections in the sensor interconnect. 2. Perform the line sensor check. See Table 5-12 Carriage sensors. 3. Replace the line sensor. See Line sensor. 4. Replace the carriage sensor box. 5. Replace the carriage interconnect board.

Code: 55.01.00:83
Description: Calibration gain offset missing. Automatic substrate load and alignment disabled, only manual options available. Contact your support representative.
Causes: a. Calibration value is missing. b. Unable to do the calibration.
Remedy: 1. Repeat calibration. 2. Check connections. 3. Replace line sensor.

Code: 55.02.00:83
Description: Calibration LS2K missing. Automatic substrate load and alignment disabled. Only manual options available. Contact your support representative.
Causes: a. Calibration value is missing. b. Unable to do the calibration.
Remedy: Repeat the calibration.

Code: 58.00.00:01
Description: CLC failure. Calibration wasn’t completed successfully. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. SOL shutter is jammed. b. Sensor is dirty.
Remedy: Replace the sensor.

Code: 58.00.00:02
Description: CLC measures not increasing value. Check that you have set the right substrate. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. Job pattern is not printed correctly. b. Sensor shutter is jammed. c. Sensor has failed.
Remedy: 1. Check the job pattern. 2. Check printhead nozzle health. 3. Check the sensor shutter. 4. Replace the sensor.

Code: 58.00.00:75
Description: Error saving data on hard disk, out of memory. Calibration wasn’t completed successfully. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. Temporary problem b. Permanent damage to the hard disk drive
Remedy: Run subsystem diagnostic.

Code: 58.00.00:85
Description: CLC white substrate measure out of range. Check that you have set the right substrate. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: If substrate and printed job are OK, the most probable cause is a sensor failure.
Remedy: Replace the SOL sensor.

Code: 58.02.00:02
Description: SOL shutter door open/close check failure. SOL sensor unusable due to shutter door issue. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: SOL sensor is open because of a substrate jam, or is failing.
Remedy: Run the SOL calibration diagnostic and open the cleaning roll door to check that the shutter is properly closed. If it is failing, replace it.

Code: 58.03.00:04
Description: Color sensor communication error. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. Cabling problem b. Color sensor problem
Remedy: 1. Check cabling, and replace it if necessary. 2. Run subsystem diagnostic. 3. Check the sensor, and replace it if necessary.

Code: 58.03.00:84
Description: SOL calibration failure. Calibration wasn’t completed successfully. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. Calibration has failed. b. The printheads have a lot of blocked nozzles and the pattern is not printed properly. c. The sensor is faulty.
Remedy: 1. Check printhead health. 2. Repeat the calibration and replace the sensor if the problem persists. 3. Run subsystem diagnostic.

Code: 58.03.00:85
Description: SOL measure error (out of range measure). Calibration wasn’t completed successfully. Run subsystem diagnostics. If the problem persists, call your support representative.
Causes: a. Calibration has failed. b. The printheads have a lot of blocked nozzles and the pattern is not printed properly. c. The sensor is faulty.
Remedy: 1. Run subsystem diagnostic. 2. Check printhead health. 3. Repeat the calibration and replace the sensor if the problem persists.

Code: 61.01.00:85
Description: No data received from IPS. Check that IPS and engine are up and running, and data cable is connected. If the problem persists, call your support representative.
Causes: a. The data cable between the Internal Print Server and the printer engine is disconnected or damaged. b. The printer or engine is not working. c. The network is not correctly configured.
Remedy: 1. Check that data cable and connections are OK. 2. Ensure that Internal Print Server and printer engine (lights and LEDs) are up and running. 3. Ensure that the printer configuration in the Internal Print Software is as recommended.

Code: 61.02.00:01
Description: Unexpected printing interrupt. Job canceled. Check that you have the recommended IPS configuration and the right connection between IPS and printer engine, also run drying diagnostics. If the problem persists, call your support representative.
Causes: The job is cancelled because the safety heater timeout has been triggered: the substrate is spending too much time in the print zone with high-powered lamps. Usually this is because a lack of system performance: the Internal Print Server is not providing data to the engine fast enough.
Remedy: 1. Check that the Internal Print Server computer has the recommended configuration and no other thirdparty software installed. 2. Check the performance of the hard disk drive. If the problem persists, replace the hard disk drive. See Ebox hard disk drive. 3. Run printhead control link and drying diagnostics.

Code: 61.09.00:04
Description: Unexpected end of file. Job cancelled. Check that you have the recommended IPS configuration and the right connection between IPS and printer engine. Check that your file is OK. If the problem persists, call your support representative.
Causes: a. Sporadic error b. Job file corruption c. Connection problem between IPS and printer engine d. Very strange printer firmware or Internal Print Server software corruption
Remedy: 1. Check that the Internal Print Server configuration is as recommended and there is no software running that could reduce performance. 2. Turn off the printer, wait 10 seconds, then restart the printer. 3. The job file may be corrupted or cropped, try to RIP it again. 4. Check the connection between Internal Print Server and printer engine. 5. Reinstall printer firmware and Internal Print Server sofware.

Code: 79.04, 79.X:04
Description: Generic firmware error
Causes: a. An internal firmware error has occurred in the printer. If the error persists, retrieve the printer’s error logs and escalate the problem to HP. b. The 79.X:04 error is advisory, and does not require an immediate reboot. It reports that the firmware is functional and that the printer can still be used, but recommends restarting the printer when possible in order to ensure that this system error will not be displayed again. c. A 79:04 system error is usually a consequence of an immediate printer shutdown following another system error.
Remedy: 1. Switch the printer off and on. 2. If the error persists, check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. Perform the hard disk test from the e-box subsystem diagnostic. 4. If possible, extract the service plot and interpret the results. 5. If the error persists, replace the hard disk drive

Code: 79.04.00:00
Description: Generic system error. Reboot the printer. If the problem persists, call your support representative
Causes: a. This system error code can also be displayed as 79:04 or 79.1:04 (generic firmware error). b. An internal firmware error has occurred in the printer. If the error persists, retrieve the printer’s error logs and escalate the problem to HP. c. The 79.1:04 error is an advisory error, not forcing the customer to restart the printer immediately, reporting that the internal firmware is not critical and that the printer can still be used, but recommend restarting the printer when possible in order to ensure that this system error will not be displayed again. d. A 79:04 system error is usually a consequence of an immediate printer shutdown following another system error.
Remedy: 1. Switch the printer off and then on again. 2. If the error persists, check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. Perform the hard disk test from the e-box subsystem diagnostic. 4. If possible, extract the service plot and interpret the results. 5. If the error persists, replace the hard disk drive.

Code: 79:03
Description: A critical error has occurred in the communication between the formatter board and one of the engine PCI boards.
Causes: a. Sporadic error b. PCI board connection failure c. Faulty engine board d. Faulty formatter board
Remedy: 1. Turn off the printer, wait 10 seconds, then restart the printer. 2. Disconnect both PCI boards from the formatter and clean the PCI ports by blowing into them. Clean the PCI contacts in the engine boards and reconnect. 3. Replace the engine board. See Engine PCA. 4. Replace the formatter board.

Code: 86.00.00:02
Description: Scan-axis length test failure. Check scan-axis path, clean encoder, run diagnostic. If the problem persists, call your support representative. The scan-axis length is not as expected.
Causes: a. A high friction point, or something blocking the carriage path b. Damage to the scan-axis encoder strip
Remedy: 1. Check for possible obstructions in the carriage path (with the printer turned off, manually uncap the service station and move the carriage along the scan axis to search for possible high friction points. Look for objects or possible problems in the carriage path, the rods, bushings, and platen area. 2. Perform the service function test, which can help to diagnose any possible problem with friction problems in the gear axis. 3. Check for possible damage in the scan-axis encoder strip and replace if required.

Code: 86.01.00:01
Description: Carriage movement failure. Make sure maintenance routines are up to date and then select Reinitialize carriage from the Tools menu. Perform the carriage-rail cleaning process; if the problem persists, call your support representative.
Causes: a. Sporadic problem b. Carriage movement jammed c. Carriage movement friction too high
Remedy: 1. Ensure that there is no obstacle in the carriage path. 2. Perform carriage rail maintenance to clean the rails and check friction. 3. Run the scan-axis diagnostics to check whether the problem comes from other part. 4. Reinitialize the carriage, if it continues failing.

Code: 86.01.00:02
Description: Scan-axis direction test failure. Run diagnostic. If the problem persists, call your support representative.
Causes: a. A high friction point or something blocking the carriage path b. Damage to the scan-axis encoder strip
Remedy: 1. Run subsystem diagnostic. 2. Check for possible obstructions in the carriage path (with the printer turned off, manually uncap the service station and move the carriage along the scan axis to search for possible high friction points. Look for objects or possible problems in the carriage path, the rods, bushings, and platen area. 3. Check for possible damage to the scan-axis encoder strip and replace it if necessary

Code: 86.03.01:92
Description: Scan stop triggered by rear safety sensor. Reinitialize carriage. If the problem persists, call your support representative.
Causes:
Remedy: Run subsystem diagnostic.

Code: 86.03.02:92
Description: Scan stop triggered by front safety sensor. Reinitialize carriage. If the problem persists, call your support representative.
Causes: Safety element activated
Remedy: Run subsystem diagnostic.

Code: 86.04.00:08
Description: Possible scan-axis jam detected. Check that servicing and substrate paths are completely clean and clear of obstacles and afterwards perform Reinitialize Carriage from IPS. If problem persists run subsystem diagnostics and call your service representative.
Causes: a. Intermittent or sporadic problem b. Obstacle in the carriage path c. Carriage friction too high d. Encoder strip damaged e. Motor or motor PCA damaged
Remedy: 1. Run the scan-axis diagnostics. 2. Ensure that the carriage path is free of obstacles. 3. Perform the scan-axis cleaning process. 4. Check the encoder strip and replace it if it is damaged. See Encoder strip. 5. Replace the motor.

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