HP LaserJet M5039 MFP error codes with quick guide

HP LaserJet M5039 MFP error codes with quick guide

– Compatible Printer model: HP LaserJet M5039 MFP
– HP LaserJet M5039 MFP Error Codes with instructions guide:
HP LaserJet M5039 MFP

• Code: 10.32.00
• Display: 10.32.00 – Unauthorized Supply
• Description: A supply has been installed that does not pass the authentication test for genuine HP supplies.
• Remedy: Repairs required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. To continue printing, touch OK.

• Code: 10.XX.YY
• Display: 10.XX.YY Supply memory error
• Description: The device cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge. XX = 00 e-label read/write error XX = 10 e-label missing error YY = 00 black cartridge
• Remedy: Remove and then reinstall the print cartridge, or install a new HP print cartridge. If the problem persists, perform the following check. 1. Note the position of the e-label on the print cartridge in the cartridge cavity. Remove the print cartridge. 2. Make sure that the reader element moves freely and the contact drops into place as the door is closed. 3. Repairs required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. 4. To continue printing, touch OK.

• Code: 11.XX
• Display: 11.XX – Internal clock error To continue touch OK
• Description: The device real time clock has experienced an error. ?? XX = 01 battery failed ?? XX = 02 real time clock failed
• Remedy: Turn the MFP off, and then on. If the error persists, you might need to replace the formatter.

• Code: 13.01.00
• Display: 13.01.00 Jam in Tray 1
• Description: Input delay between Tray 1 and SR5 (top/ registration sensor). Picked from Tray 1. Picked from Tray 1 but did not read SR5.
• Remedy: Clear the jam 1. Check to see that the media in Tray 1 is loaded correctly and that the size guides are set appropriately. 2. Check Tray 1 pick roller and separation pad for excessive wear or contamination. Replace if necessary. 3. Check for paper or other obstructions to the paper path in Tray 1, in the cartridge door area, and before the registration area. Replace the cartridge door assembly if problems are detected. 4. Check SR5 (top/registration sensor) and flag for correct mechanical functionality. repair or replace if necessary. 5. For SR5, check connector J319 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller.

• Code: 13.01.00
• Display: 13.01.00 Jam inside lower right door
• Description: Input delay between SR14 (pre-feed sensor) and SR5 (top/registration sensor). Picked from Tray 3. Leading edge passed SR14, but did not reach SR5. This message can also indicate a no-pick in Tray 3.
• Remedy: Clear the jam 1. Check for paper or other obstructions in Tray 3 and the paper path between Tray 3 and the registration area. 2. Check the Tray 3 pick and separation rollers for excessive wear or contamination. Replace if necessary. 3. Check SR5 (top/registration sensor) and SR14 (pre-feed sensor) and flags for correct mechanical functionality. Repair or replace if necessary. 4. For SR5, check connector J319 on the dc controller. 5. For SR14, check connector J320 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller.

• Code: 13.01.00
• Display: 13.01.00 Jam inside middle right door
• Description: Input delay between SR14 (pre-feed sensor) and SR5 (top/registration sensor). Picked from Tray 3. Leading edge passed SR14, but did not reach SR5. This message can also indicate a no-pick in Tray 3.
• Remedy: Clear the jam 1. Check for paper or other obstructions in Tray 3 and the paper path between Tray 3 and the registration area. 2. Check the Tray 3 pick and separation rollers for excessive wear or contamination. Replace if necessary. 3. Check SR5 (top/registration sensor) and SR14 (pre-feed sensor) and flags for correct mechanical functionality. Repair or replace if necessary. 4. For SR5, check connector J319 on the dc controller. 5. For SR14, check connector J320 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller.

• Code: 13.01.00
• Display: 13.01.00 Jam inside middle right door
• Description: Input delay between HCI SR3 (Tray 4 feeddetect sensor) and SR5 (top/registration sensor) Leading edge passed HCI SR3 (Tray 4 feeddetect sensor). NOTE This message can occur for media picked from Tray 4, Tray 5, or Tray 6. NOTE This error can also be cause by a mispick in Tray 3.
• Remedy: Clear the jam 1. Check for paper or other obstructions to the paper path between the output of the HCI and the registration area. 2. Check SR5 (top/registration sensor) and SR14 (pre-feed sensor) for correct mechanical functionality. Repair or replace if necessary. 3. Check connector J319 and J320 on the dc controller. 4. Replace the HVPS (only if SR5 is suspected). 5. Replace the dc controller.

• Code: 13.01.00
• Display: 13.01.00 Jam inside upper right door
• Description: Input delay between Tray 2 and SR5 (top/ registration sensor). Picked from Tray 2. Picked from Tray 2 but did not reach SR5. This message can also indicate a no-pick in Tray 2.
• Remedy: Clear the jam 1. Check for paper or other obstructions to the paper path in Tray 2 and before the registration area. 2. Check the Tray 2 pick and separation rollers for excessive wear or contamination. Replace if necessary. 3. Check SR5 (top/registration sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 4. For SR5, check connector J319 on the dc controller. 5. Replace the HVPS (only if SR5 is suspected). 6. Replace the dc controller.

• Code: 13.01.00
• Display: 13.01.00 Jam inside upper right door
• Description: Multi-pick jam in the area of Tray 1 and the print cartridge.
• Remedy: Clear the jam. 1. Make sure that media is loaded correctly into Tray 1 and that the size guides are set correctly. 2. Check the Tray 1 pick roller and separation pad for excessive wear or contamination. Replace if necessary. 3. Check for paper or other obstructions to the paper path in Tray 1, in the cartridge door area, and before the registration area. Replace the cartridge door assembly if problems are detected. 4. Check SR5 (top/registration sensor) and the flag for correct mechanical functionality. Repair or replace if necessary. 5. For SR5, check connector J319 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller.

• Code: 13.02.00
• Display: 13.02.00 Jam inside upper right door
• Description: Stay jam at SR5 (top/registration sensor). SR5 continues to detect media, after the media is originally detected, longer than specified.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path in Tray 2 and before the registration area. 2. Check SR5 (top/registration sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 3. Check connector J319 on the dc controller. 4. Replace the HVPS. 5. Replace the dc controller.

• Code: 13.03.00
• Display: 13.03.00 Jam in Tray 4
• Description: Input delay from Tray 4 to HCI SR3 (Tray 4 feed-detect sensor). This is a mispick in Tray 4.
• Remedy: Clear the jam 1. Make sure that the customer is using supported media and that it is loaded correctly. 2. Check Tray 4 pick and separation rollers for contamination and correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path between Tray 4 and the top of the output of the HCI. 4. Check HCI SR3 (Tray 4 feed-detect sensor) and flag for correct mechanical functionality. Repair or replace if necessary.

• Code: 13.03.00
• Display: 13.03.00 Jam in Tray 5
• Description: Input delay from Tray 5 to HCI SR4 (Tray 5 feed-detect sensor). This is a mispick in Tray 5.
• Remedy: Clear the jam. 1. Make sure that the customer is using supported media and that it is loaded correctly. 2. Check Tray 5 pick and separation rollers for contamination and correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path between Tray 5 and the top of the output of the HCI. 4. Check HCI SR4 (Tray 5 feed-detect sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 5. Check connector J1506 on the HCI controller in Tray 5. 6. Check connector J312 on the dc controller. 7. Replace the dc controller.

• Code: 13.03.00
• Display: 13.03.00 Jam in Tray 6
• Description: Input delay from Tray 6 to HCI SR9 (Tray 6 feed-detect sensor). This is a mispick in Tray 6.
• Remedy: Clear the jam. 1. Make sure that the customer is using supported media and that it is loaded correctly. 2. Check Tray 6 pick and separation rollers for contamination and correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path between Tray 6 and the top of the output of the HCI. 4. Check HCI SR9 (Tray 6 feed-detect sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 5. Check connector J1506 on the HCI controller in Tray 6. 6. Check connector J312 on the dc controller. 7. Replace the dc controller.

• Code: 13.04.00
• Display: 13.04.00
• Description: The page stayed at SR2 (duplexing-feed sensor) too long.
• Remedy: Clear the jam. 1. Remove the duplexer and check SR2 (duplexing-feed sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. 3. Check connector J1506 on the HCI controller in Tray 5. 4. Check the interface between the duplexer and the print engine. 5. Replace the duplexer. 6. Replace the dc controller.

• Code: 13.05.00
• Display: 13.05.00 Jam inside upper right door
• Description: The page did not reach SR6 (fuser-delivery sensor) when it should have.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path in the fuser and between the fuser and the registration area. 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR4 (loop sensor) and SR5 (top/ registration sensor) for correct mechanical functionality. Repair or replace flags if necessary. NOTE The sensors are part of the HVPS. 5. Check connector J319 on the dc controller. 6. Replace the dc controller.

• Code: 13.06.00
• Display: 13.06.00 Jam inside left door
• Description: The page is jammed in the fuser. NOTE The leading edge is between the fuser and the output area.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path between the fuser and the SR7 (delivery sensor). 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR7 (delivery sensor) for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.

• Code: 13.06.00
• Display: 13.06.00 Jam inside lower left door
• Description: The page is jammed in the fuser. NOTE The leading edge is between the fuser and the output area.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path between the fuser and the SR7 (delivery sensor). 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR7 (delivery sensor) for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.

• Code: 13.09.00
• Display: 13.09.00
• Description: The page did not reach the face-downoutput- bin rollers.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path between SR7 (delivery sensor) and SR1 (bin-full sensor). 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 4. Check SR7 (delivery sensor) for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.

• Code: 13.09.00
• Display: 13.09.00 Jam inside left door
  13.09.00 Jam inside lower left door
• Description: Unexpected size in duplexer.
• Remedy: Clear the jam. 1. Make sure that the duplexer supports the size of media in use. 2. Remove the duplexer and check SR1 (duplexer-jam sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and Also check the turnaround path between the fuser and the standard face-down output bin. 4. Check the interface between the duplexer and the print engine. 5. Check connector J311 on the dc controller. 6. Replace the duplexer. 7. Replace the dc controller.

• Code: 13.0A.00
• Display: 13.0A.00
• Description: The page is jammed in the face-down-outputbin rollers.
• Remedy: Clear the jam. 1. Check for paper or other obstructions to the paper path between SR7 (delivery sensor) and SR1 (bin-full sensor). 2. Check for paper in the fuser and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary. 3. Check SR1 (bin-full sensor) for correct mechanical functionality. Replace if necessary. 4. Check connector J310 on the dc controller. 5. Replace the dc controller.

• Code: 13.10.00
• Display: 13.10.00 Jam inside left door
  13.10.00 Jam inside lower left door
• Description: The page from the turnaround path did not reach SR1 (duplexer-jam sensor).
• Remedy: Clear the jam. 1. Remove the duplexer and check SR1 (duplexer-jam sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between the fuser and the standard face-down output bin. 3. Check the interface between the duplexer and the print engine. 4. Check connector J311 on the dc controller. 5. Replace the duplexer. 6. Replace the dc controller.

• Code: 13.12.00
• Display: 13.12.00 Jam inside duplexer
• Description: Duplexer refeed jam. The page did not reach SR2 (duplexer-refeed sensor).
• Remedy: Clear the jam. 1. Remove the duplexer and check sensors SR1 (duplexer-jam sensor) and SR2 (duplexer-refeed sensor) for correct mechanical functionality. Replace if necessary. 2. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. 3. Check the interface between the duplexer and the print engine. 4. Check connector J311 on the dc controller. 5. Replace the duplexer. 6. Replace the dc controller.

• Code: 13.12.07
• Display: 13.12.07 Stapler jam inside front stapler door
• Description: Stapler jam. The stapler could not complete its cycle but was able to return to the home position.
• Remedy: 1. Open the front door, remove the staple cartridge, and perform the following tasks: – Lift the small tab at the green dot to release the staples. – Remove any damaged staples. – Lock the staple cartridge by pressing the small tab until it clicks into place. – Reinstall the staple cartridge. 2. If the problem persists, install a new staple cartridge. 3. If, after installing a new staple cartridge, the problem perisists, remove the staple cartridge and perform the following tasks: – Remove the front cover. – Remove the stapler. – Clear any loose or jammed staples from the stapler. – Reinstall the stapler. 4. If the problem persists, replace the stapler.

• Code: 13.12.08
• Display: 13.12.08 Jam in stacker bin area
• Description: Stapler jam. Stay jam in accumulator. SR2103 (delivery sensor) stayed activated too long. SR2103 is located in the paper path of the stapler/stacker at the exit rollers to the stacker-output bin. SR2103 is the exit sensor for the stapler/ stacker and senses media-presence as media exits the stapler/stacker into the stacker-output bin.
• Remedy: 1. Remove any media at the exit rollers of the stapler/stacker. 2. Open the upper left door and perform the following tasks: ?? Remove any media from the paper path. – Press down on the upper portion of the green guide and remove any media from between the green guide and the stapler/stacker exit rollers. – Check the operation of SR2103 (delivery sensor) and the sensor flag. If the sensor or the sensor flag is not working, replace the stapler/ stacker alignment assembly. 3. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board.

• Code: 13.12.09
• Display: 13.12.09 Jam inside upper left door
• Description: Stapler jam. Stay jam in entry. SR2100 (inlet media sensor) stayed activated too long. SR2100 is located in the stapler/stacker feed assembly, sensing media entering the stapler/stacker.
• Remedy: 1. Open the lower left door and remove any paper or obstructions in the paper path. 2. Remove the stapler/stacker feed assembly and perform the following tasks. – Remove any media from SR2100. – Check the operation of the sensor flag and sensor-flag spring and make sure that the flag does not block the sensor. If the flag or the spring is damaged, replace the stapler/stacker feed assembly. – Clean SR2100 by blowing air gently into the sensing area. Check the sensor for correct mounting, cable connection, and alignment with the sensor flag. If the sensor is damaged or nor working, replace the sensor. – Check operation of the drive gears and belts at the rear of the stapler/ stacker feed assembly. Turning any of the gears should turn all of the rollers in the assembly. If the gears or belts are not working, replace the stapler/stacker feed assembly.

• Code: 13.12.10
• Display: 13.12.10 Jam inside upper left door
• Description: Stapler jam. Delay jam in entry. The page did not arrive at SR2100 (inlet media sensor) within the expected time. SR2100 is located in the stapler/stacker feed assembly, sensing media entering the stapler/stacker.
• Remedy: 1. Open the lower left door and remove any paper or obstructions in the paper path. 2. Turn off the device, disconnect the sensor connection at J2104 on the stapler/stacker control board, and then turn the device back on. If 13.12.11 does not appear on the control-panel display after the device warms up, replace SR2100. 3. Open the upper left door. If media is jammed in this area, replace the stapler/ stacker feed assembly. 4. Check the standard (lower) output bin to see whether media exited the device to the bin. Media exiting the device to the malfunction. – If SL2100 (flapper solenoid) is not working, replace the stapler/ stacker feed assembly. – If the flapper is broken, replace the delivery assembly. – If the SL2100 and the flapper are both working correctly, then the problem is in the stapler/stacker control board. Replace the board. 5. Open the lower left door. If media is jammed in this area, remove the stapler/ stacker feed assembly without clearing the jam. After removing the assembly, observe the location of the leading edge of the media and then perform the following tasks: – If the leading edge reached the entrance rollers of the feed assembly but stopped and jammed there, check operation of the drive gears and belts at the rear of the stapler/stacker feed assembly. Turning any of the gears should turn all of the rollers in the assembly. – If the gears or belts are not working, replace the stapler/ stacker feed assembly. – If all rollers turn correctly, replace the alignment assembly. – If the leading edge stopped at or stopped just past SR2100 (inlet media sensor), replace the stapler/ stacker feed assembly. 6. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board.

• Code: 13.12.11
• Display: 13.12.11 Jam inside upper left door
• Description: Stapler jam. Initial jam at entry. At power-on, media was detected at SR2100 (inlet media sensor). SR2100 is located in the stapler/stacker feed assembly. SR2100 senses media entering the stapler/stacker.
• Remedy: 1. Open the upper left door and remove any media. 2. Open the lower left door and remove any media. 3. Check connection J2104 on the stapler/ stacker control board. 4. Remove the stapler/stacker feed assembly and perform the following tasks. – Remove any media from SR2100. – Check the operation of the sensor flag and sensor-flag spring and make sure that the flag does not block the sensor. If the flag or the spring is damaged, replace the stapler/stacker feed assembly. – Clean SR2100 by blowing air gently into the sensing area. Check the sensor for correct mounting, cable connection, and alignment with the sensor flag. If the sensor is damaged or nor working, replace the sensor. – Check operation of the drive gears and belts at the rear of the stapler/ stacker feed assembly. Turning any of the gears should turn all of the rollers in the assembly. If the gears or belts are not working, replace the stapler/stacker feed assembly. 5. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board.

• Code: 13.12.38
• Display: 13.12.38 Jam inside upper left door
• Description: Delay jam at SR2103 (stapler/stacker delivery sensor). Media did not arrive at SR2103 within the expected time. SR2103 is located in the paper path of the stapler/stacker at the exit rollers to the stacker-output bin. SR2103 is the exit sensor for the stapler/ stacker and senses media-presence as media exits the stapler/stacker into the stacker-output bin.
• Remedy: 1. Open the upper left door and perform the following tasks: – Remove any paper or obstructions in the paper path. – Press down on the upper portion of the green guide and remove any media from between the green guide and the stapler/stacker exit rollers. 2. Make sure that the upper left door is mounted correctly at the bottom and that it closes securely at the top. If the door does not close correctly or if it shows signs of wear, replace the door. 3. Check the connection J2109 on the stapler/stacker control board. 4. Open the upper left door and observe the location of media in the paper path. – If the media stopped at the set of rollers located near the bottom of the left side door, replace the stapler/stacker feed assembly. – If the media stopped past the green guide, replace the stapler/stacker alighment unit.

• Code: 13.12.42
• Display: 13.12.42 Jam in stacker bin area
• Description: Stapler jam. Initial jam at exit. At power-on, media was detected at SR2103 (delivery sensor). SR2103 is located in the stapler/stacker at the exit rollers. SR2103 is the exit sensor for the stapler/stacker and senses media as the media exits the stapler/stacker into the stacker output bin.
• Remedy: 1. Remove any media at the exit rollers of the stapler/stacker. 2. Open the upper left door and perform the following tasks: ?? Remove any media from the paper path. – Press down on the upper portion of the green guide and remove any media from between the green guide and the stapler/stacker exit rollers. – Clean SR2100 by blowing air gently into the sensing area. Check the sensor for correct mounting, cable connection, and alignment with the sensor flag. If the sensor is damaged or nor working, replace the sensor. – Check the operation of SR2103 (delivery sensor) and the sensor flag. If the sensor or the sensor flag is not working, replace the stapler/ stacker alignment assembly. 3. If, after performing the previous steps, the problem persists, replace the stapler/stacker control board.`

• Code: 13.13.00
• Display: 13.13.00 Jam inside duplexer
• Description: Duplexer jam.
• Remedy: 1. Clear the jam. 2. Remove the duplexer and check sensors SR1 (duplexer-jam sensor) and SR2 (duplexer-refeed sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between the fuser and the standard face-down output bin. 4. Check the interface between the duplexer and the print engine. 5. Check connector J311 on the dc controller. 6. Replace the duplexer. 7. Replace the dc controller.

• Code: 13.14.00
• Display: 13.14.00 Jam inside duplexer
• Description: SR2 (duplexer refeed sensor) detected residual media.
• Remedy: 1. Clear the jam. 2. Remove the duplexer and check sensors SR1 (duplexer-jam sensor) and SR2 (duplexer-refeed sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between the fuser and the standard face-down output bin. 4. Check the interface between the duplexer and the print engine. 5. Check connector J311 on the dc controller. 6. Replace the duplexer. 7. Replace the dc controller.

• Code: 13.1C.00
• Display: 13.1C.00 Paper wrapped around fuser
• Description: Fuser wrap jam. SR6 (fuser-exit sensor) did not detect media within the specified time after it initially detected media.
• Remedy: 1. Clear the jam. 2. Remove the fuser and check for media at the input and output sides of the fuser. 3. Reinstall the fuser and process a cleaning page. 4. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace the fuser if necessary. 5. Check connectors J903, J901, and J902 on the HVPS. 6. Check connector J318 and J319 on the dc controller. 7. Replace the fuser. 8. Replace the dc controller.

• Code: 13.20.00
• Display: 13.20.00 Jam in <any> door
• Description: Residual jam. One of the sensors in the device detects the presence of media. The device attempts to clear the paper path before showing the message on the control-panel display.
• Remedy: Visually inspect all paper path sensors, particularly the sensors near the door indicated in the error message, for residual media or malfunctioning sensor flags. Remove any media, check the flags for correct operation, and then check the connections from the sensors to the dc controller.

• Code: 13.21.00
• Display: 13.21.00 Door open jam
• Description: One of the doors was opened during printing, causing a jam. Pages in the paper path could not be cleared.
• Remedy: 1. Clear the jam. 2. Make sure that all doors on the device are closed correctly. 3. Check all door switches and mechanical activators for correct functionality. 4. Check all connectors to the dc controller.

• Code: 13.30.00
• Display: 13.30.00 Jam in Tray 4
• Description: The leading edge of media from Tray 4 did not pass SR3 (Tray 4 feed-detect sensor). This is a mispick in Tray 4.
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions in the HCI between Tray 4 and SR3. 3. Check Tray 4 pick and separation rollers for contamination and correct mechanical functionality. Replace if necessary. 4. Check HCI SR3 (Tray 4 feed-detect sensor) and flag for correct mechanical functionality. Repair or replace if necessary. 5. Check connector J1506 on the HCI control board in Tray 4. 6. Check connector J312 on the dc controller. 7. Replace the HCI control board in Tray 4 8. Replace the dc controller.

• Code: 13.30.00
• Display: 13.30.00 Jam inside lower right door
• Description: The leading edge of media from Tray 5 passed SR4 (Tray 5 feed-detect sensor) but did not pass SR3 (Tray 4 feed-detect sensor). -Or- The leading edge of media from Tray 6 passed SR9 (Tray 6 feed-detect sensor) but did not pass SR3 (Tray 4 feed-detect sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions in the HCI between Tray 6 and SR3. 3. Check HCI sensors SR3, SR4, and SR9 and repair or replace them if necessary. 4. Check connector J1506 on the HCI control board of the tray in use at the time of the jam. 5. Check connector J312 on the dc controller. 6. Replace the HCI control board of the tray in use at the time of the jam. 7. Replace the dc controller.

• Code: 13.31.00
• Display: 13.31.00
• Description: SR6 (fuser-exit sensor) did not detect media within the specified time after SR5 (top/ registration sensor) detected the leading edge.
• Remedy: 1. Clear the jam. 2. Remove the fuser and check for media at the input and output sides of the fuser. 3. Check for paper or other obstructions in the paper path after the fuser. 4. Check SR6 (fuser-output sensor) for correct mechanical functionality. Replace if necessary. 5. Check connectors J903, J901, and J902 on the HVPS. 6. Check connector J318 and J319 on the dc controller. 7. Replace the fuser. 8. Replace the dc controller.

• Code: 13.33.00
• Display: 13.33.00
• Description: Output jam. Media did not arrive at SR7 (delivery sensor) within the specified time
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions between SR6 (fuser exit sensor) and SR7. 3. Check the fuser and the pressurerelease assembly for correct seating and functionality. 4. Check SR6 and SR7 for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.

• Code: 13.41.00
• Display: 13.41.00 Jam inside left door
  13.41.00 Jam inside lower left door
• Description: Output jam. The leading edge of media passed SR7 (delivery sensor), but did not reach SR1 (output-bin-full sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions between SR7 and SR1. 3. Check SR7 and SR1 for correct mechanical functionality. Replace if necessary. 4. Check connector J310 on the dc controller. 5. Replace the dc controller.

• Code: 13.42.00
• Display: 13.42.00 Jam inside left door
  13.42.00 Jam inside lower left door
• Description: Output jam. The leading edge of media passed SR6 (fuser-exit sensor), but did not reach SR7 (delivery sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions between SR6 and SR7. 3. Check the fuser and the pressurerelease assembly for correct seating and functionality. 4. Check SR6 and SR7 for correct mechanical functionality. Replace if necessary. 5. Check connector J310 on the dc controller. 6. Replace the dc controller.

• Code: 13.42.00
• Display: 13.42.00 Jam inside left door
  13.42.00 Jam inside lower left door
• Description: Output jam. Media did not leave SR7 (delivery sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions on or around SR7. 3. Check the fuser and the pressurerelease assembly for correct seating and functionality. 4. Check SR7 for correct mechanical functionality. Replace if necessary. 5. Check the duplexer for paper or other obstructions in the duplex path. Also check the duplexer for damage. If the duplexer is damaged, replace the duplexer. 6. Check connector J310 on the dc controller. 7. Replace the dc controller.

• Code: 13.46.00
• Display: 13.46.00 Jam inside left door
  13.46.00 Jam inside lower left door
• Description: Paper did not leave SR7 (output sensor).
• Remedy: 1. Clear the jam. 2. Check for paper or other obstructions in the paper path on or around SR7 (delivery sensor). 3. Verify that the fuser and the pressure release assembly are seated and operating correctly. 4. Verify that sensor SR7 is working correctly. Repair it or replace it if necessary. 5. If a duplexer is used, inspect the paper path to the duplexer for obstructions or damage. 6. Check connector J310 on the dc controller. 7. Replace the dc controller.

Solved HP LaserJet M5039 MFP Error codes

• Code: 13.90.00
• Display: 13.90.00 Unprintable Jam
• Description: The media was too long for the duplexer.
• Remedy: Clear the jam. 1. Make sure that the duplexer supports the size of media in use. 2. Remove the duplexer and check SR1 (duplexer-jam sensor) for correct mechanical functionality. Replace if necessary. 3. Check for paper or other obstructions to the paper path in the duplexer and between the fuser and the duplexer. Also check the turnaround path between the fuser and the standard face-down output bin. 4. Check the interface between the duplexer and the print engine. 5. Check connector J311 on the dc controller. 6. Replace the duplexer. 7. Replace the dc controller.

• Code: 13.98.00
• Display: 13.98.00 Jam inside upper right door
• Description: This might be a multi-pick jam in the Tray 1 and print-artridge areas, or it might be a pick error.
• Remedy: 1. Clear the jam. 2. Check to see that the media in Tray 1 is loaded correctly and that the size guides are set appropriately. 3. Check the Tray 1 pick roller and separation pad for excessive wear or contamination. Replace them if necessary. 4. Check for paper or other obstructions in the paper path in the Tray 1 and cartridge-door areas, and before the registration area. Replace the cartridge door assembly if problems are detected. 5. Check the SR5 (top/registration) sensor and flag for correct mechanical functionality. Repair or replace if necessary. 6. For SR 5, check connector J319 on the dc controller. 7. Replace the high-voltage power suppy (only if a problem with SR5 is suspected). 8. Replace the dc controller.

• Code: 13.99.00
• Display: 13.99.00 Jam inside left door
  13.99.00 Jam inside lower left door
• Description: Non-specific jam. This message might indicate a multi-feed jam in the fuser/output area.
• Remedy: 1. Clear the jam. 2. Make sure that the customer is using supported media and that it is loaded correctly. 3. Check the input trays for excessive wear or contamination to the pick and separation rollers and separation pad. Replace if necessary. 4. Check the entire paper path for paper or other obstructions. 5. Check all paper-path sensors and flags for correct mechanical functionality and good electrical connections to the dc controller. 6. Check the fuser and the pressurerelease assembly for correct seating and functionality. 7. Replace the dc controller.

• Code: 20.1
• Display: 20.X Insufficient memory To continue touch OK
• Description: The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
  internal ROM
• Remedy: Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

• Code: 20.2
• Display: 20.X Insufficient memory To continue touch OK
• Description: The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
  Card slot
• Remedy: Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

• Code: 20.3
• Display: 20.X Insufficient memory To continue touch OK
• Description: The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
  non removable hard disk
• Remedy: Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

• Code: 20.4
• Display: 20.X Insufficient memory To continue touch OK
• Description: The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
  EIO disk
• Remedy: Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

• Code: 20.5
• Display: 20.X Insufficient memory To continue touch OK
• Description: The device received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
  USB device or external device
• Remedy: Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

• Code: 21
• Display: 21 Page too complex To continue touch OK
• Description: The page formatting process was not fast enough for the device.
• Remedy: Touch OK to print the transferred data. (Some data might be lost.) If this message appears often, simplify the print job.

• Code: 22
• Display: 22 EIO <X> buffer overflow To continue touch OK
• Description: Too much data was sent to the EIO card in the specified slot (X). An incorrect communications protocol might be in use.
• Remedy: Touch OK to print the transferred data. (Some data might be lost.)

• Code: 22
• Display: 22 Embedded I/O buffer overflow To continue touch OK
• Description: Too much data was sent to the embedded HP Jetdirect print server.
• Remedy: Touch OK to print the transferred data. (Some data might be lost.) 1. Turn the power off, and then on. 2. Check wire harness connectors.

• Code: 22
• Display: 22 USB I/O buffer overflow To continue touch OK
• Description: Too much data was sent to the USB buffer.
• Remedy: Touch OK to clear the error message. (Data will be lost.) 1. Turn the power off, and then on. 2. Check wire harness connectors. 3. Try sending the print job from a different computer.

• Code: 30.1.1
• Display: 30.1.1
• Description: Flatbed cover open The scanner flatbed cover is open.
• Remedy: 1. If the cover is open, close the cover. 2. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechancical functionality. 3. Check connector 9 on the scanner control board. 4. Replace the lid sensor assembly or replace the scanner.

• Code: 30.1.15
• Display: 30.1.15
• Description: Scanner initialization failed. Scanner controlboard failure.
• Remedy: 1. Turn the device off and then turn the device on. 2. Check the connections between the scanner control board and the formatter. 3. If the message persists, replace the scanner control board.

• Code: 30.1.17
• Display: 30.1.17
• Description: The scanner carriage is locked
• Remedy: 1. Check the scanner lock to verify that it is in the unlocked position. 2. Turn the device off and then turn the device on. 3. Make sure that the optical unit moves freely and that it is attached to the belt. 4. Check the scanner motor connector at the SCB (connector 10). 5. Replace the SCB. If the message persists, replace the scanner.

• Code: 30.1.18
• Display: 30.1.18
• Description: An error occurred on the scanner control board PCA. The ASIC on the scanner control board has failed.
• Remedy: 1. Turn the device off and then turn the device on. 2. Check with HP support to find out if a remote firmware update (RFU) should correct the problem. If so, perform the RFU. 3. If the message persists, replace the scanner control board.

• Code: 30.1.19
• Display: 30.1.19
• Description: An error occurred at the scanner lamp.
• Remedy: 1. Check the connections between the optical assembly and the scanner control board (connector 3). 2. If the message persists, replace the optical unit or replace the scanner.

• Code: 30.1.2
• Display: 30.1.2
• Description: Jam in document feeder The ADF is jammed. NOTE: Appears as 30.01.02 on the event log.
• Remedy: 1. Clear the jam. 2. If the ADF continues to jam, make sure that the document meets media specifications for the ADF. 3. Open the ADF cover and inspect the paper path for damage or obstructions. 4. Check the pickup rollers and separation pad for excessive wear or contamination. Replace if necessary. 5. Check the ADF paper-path sensors for correct operation. 6. Check all connectors on the ADF control board and scanner control board for loose connections. 7. If, after performing all of the previous steps, the ADF continues to jam, replace the ADF.

• Code: 30.1.22
• Display: 30.1.22
• Description: A fatal hardware error occurred in the scanner.
• Remedy: 1. Turn the device off and then turn the device on. 2. If the message persists, replace the scanner control board. 3. If the message persists, replace the scanner.

• Code: 30.1.23
• Display: 30.1.23
• Description: Calibration failed A scanner calibration error has occurred.
• Remedy: Check the target for correctness and re-run the scanner calibration.

• Code: 30.1.24
• Display: 30.1.24
• Description: Document feeder cover open The ADF jam-access door is open.
• Remedy: 1. Clear the jam and close the ADF jamaccess door. 2. Check the ADF cover sensor and the flag for correct mechanical functionality. 3. Check connector J3 on the ADF control board. 4. If the message persists, replace the ADF control board or replace the ADF.

• Code: 30.1.25
• Display: 30.1.25
• Description: A general error has occurred in the scanner or the ADF. Communication was lost between the scanner control board (SCB) and the formatter
• Remedy: 1. Turn the device off and then turn the device on. 2. If the message persists, check the ribbon cable between the scanner control board and the formatter for damage and correct seating. Replace the cable if necessary. 3. If the message persists, replace the scanner control board or replace the formatter.

• Code: 30.1.3
• Display: 30.1.3
• Description: Document feeder pick error The ADF could not pick up the document. NOTE Appears as 30.01.03 on the event log.
• Remedy: 1. Clear the jam. 2. If the ADF continues to jam, make sure that the document meets media specifications for the ADF. 3. Open the ADF cover and inspect the paper path for damage or obstructions. 4. Check the pickup rollers and separation pad for excessive wear or contamination. Replace if necessary.

• Code: 30.1.34
• Display: 30.1.34
• Description: Cable error or loss of communication with the formatter.
• Remedy: 1. Turn the device off and then turn the device on. 2. Make sure that the ribbon cable between the scanner control board and the formatter is not damaged and is correctly seated. 3. Make sure that the hard disk drive on the formatter is connected correctly and that the hard disk is functioning correctly. 4. If the message persists, replace the scanner control board or replace the formatter.

• Code: 30.1.36
• Display: 30.1.36
• Description: Scanner firmware upgrade failed.
• Remedy: The device will automatically try to upgrade the firmware again the next time the device is turned on. Turn the MFP power off, and then on. Resend the RFU.

• Code: 30.1.7
• Display: 30.1.7
• Description: Communication error.
• Remedy: 1. Turn the device off and then turn the device on. 2. Make sure that the ribbon cable between the scanner control board and the formatter is not damaged and is correctly seated.

• Code: 30.1.8
• Display: 30.1.8
• Description: Scanner optical unit position error.
• Remedy: 1. Check the scanner lock to verify that it is in the unlocked position. 2. Turn the device off and then turn the device on. 3. Make sure that the optical unit moves freely and that it is attached to the belt. 4. Check the scanner motor connector at the scanner control board (connector 10). 5. If the message persists, replace the scanner.

• Code: 40
• Display: 40 EIO <X> bad transmission To continue touch OK
• Description: The connection between the device and the EIO card in the specified slot has been broken.
• Remedy: Touch OK to clear the error message and continue printing. If the error persists, turn the power off and reseat the EIO device. Make sure that the network connections and configurations are correct.

• Code: 40
• Display: 40 Embedded I/O bad transmission To continue touch OK
• Description: A temporary printing error has occurred.
• Remedy: Turn the device off, and then turn the device on. Also, make sure that the network connections and configurations are correct. If the error persists, the embedded HP Jetdirect print server might be damaged. Replace the formatter.

• Code: 41.1
• Display: 41.X Error To continue touch OK
• Description: A temporary printing error occurred.
  unknown misprint error
• Remedy: 1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.

• Code: 41.2
• Display: 41.X Error To continue touch OK
• Description: A temporary printing error occurred.
  beam-detect misprint error
• Remedy: 1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.

• Code: 41.3
• Display: 41.3 – Media too short (cannot send to face-down output bin)
• Description: The media is too short to print to the facedown bin
• Remedy: Resend the job as a single-side print job. Load longer media in the requested tray.

• Code: 41.7
• Display: 41.X Error To continue touch OK
• Description: A temporary printing error occurred.
• Remedy: 1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.

• Code: 41.8
• Display: 41.X Error To continue touch OK
• Description: A temporary printing error occurred.
  fuser over temperature error
• Remedy: 1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.

• Code: 41.9
• Display: 41.X Error To continue touch OK
• Description: A temporary printing error occurred.
  signal-noise error
• Remedy: 1. Touch OK to clear the error. If the error is not cleared, turn the device off, and then turn the device on. 2. For a 41.2 error, check the laser/ scanner wire harness connectors from the scanner to the dc controller. If the error persists, replace the laser/ scanner. For a 41.8 error, check the fuser wire harness connectors. If the error persists, replace the fuser. Replace the dc controller PCA.

• Code: 49.XXXXX
• Display: 49.XXXXX ERROR To continue turn off then on
• Description: A critical firmware error has occurred. This type of error can be caused by invalid print commands, corrupt data, or invalid firmware operations. NOTE In many cases, turning the power off and then on will permanently clear most 49 errors. In some instances, electrical noise in the cable can corrupt data during transmission to the device. Other causes include poor-quality USB cables, poor connections, or specific software programs. Sometimes, the formatter is at fault, which is usually indicated by a 79 Error message. NOTE In most cases, replacing the formatter will not remedy repetitive 49 errors. Very rarely the formatter hardware may be faulty which will be indicated by a 79 Error message.
• Remedy: 1. Turn the MFP off, and then turn the MFP on. NOTE Turning the power off and then on will clear most 49 errors. 2. Upgrade the firmware. 3. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance. 4. Do the following: a. If the message persists when using different software programs and attempting specific print jobs, disconnect all of the cables that connect the MFP to the network or a computer. b. Turn the MFP off. c. Remove the DIMM. d. Remove any installed EIO devices. e. Turn the device on. f. If the error message disappears, reinstall the DIMM and EIO devices individually, making sure to turn the device power off and then on again as you install each device. g. Replace the component that caused the error message.

• Code: 50.1
• Display: 50.X FUSER ERROR To continue turn off then on
• Description: A fuser error has occurred.
  low fuser temperature
• Remedy: 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

• Code: 50.2
• Display: 50.X FUSER ERROR To continue turn off then on
• Description: A fuser error has occurred.
  low fuser temperature during warm up
• Remedy: 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

• Code: 50.3
• Display: 50.X FUSER ERROR To continue turn off then on
• Description: A fuser error has occurred.
  high fuser temperature
• Remedy: 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

• Code: 50.4
• Display: 50.X FUSER ERROR To continue turn off then on
• Description: A fuser error has occurred.
  faulty fuser, power supply drive circuit
• Remedy: 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

• Code: 50.5
• Display: 50.X FUSER ERROR To continue turn off then on
• Description: A fuser error has occurred.
  the wrong fuser is installed or no fuser is installed
• Remedy: 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

• Code: 50.6
• Display: 50.X FUSER ERROR To continue turn off then on
• Description: A fuser error has occurred.
  open fuser, heating element broken
• Remedy: 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

• Code: 50.7
• Display: 50.X FUSER ERROR To continue turn off then on
• Description: A fuser error has occurred.
  fuser pressure release malfunction
• Remedy: 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

• Code: 50.8
• Display: 50.X FUSER ERROR To continue turn off then on
• Description: A fuser error has occurred.
  low fuser temperature
• Remedy: 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

• Code: 50.9
• Display: 50.X FUSER ERROR To continue turn off then on
• Description: A fuser error has occurred.
  high fuser temperature
• Remedy: 1. Turn the device off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the high-voltage power supply. Replace the high-voltage power supply if the connector is damaged. 5. Replace the fuser. Replace the dc controller PCA. See DC controller PCA on page 357. 7. Replace the high-voltage power supply.

• Code: 51.10
• Display: 51.XY ERROR To continue turn off then on
• Description: A temporary printing error has occurred.beam detect error
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Make sure that the laser/scanner cartridge door interlock mechanism correctly functioning 4. Replace the laser/scanner assembly. 5. Replace the dc controller PCA.

• Code: 51.20
• Display: 51.XY ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  laser error
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Make sure that the laser/scanner cartridge door interlock mechanism correctly functioning 4. Replace the laser/scanner assembly. 5. Replace the dc controller PCA.

• Code: 52.00
• Display: 52.XY ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  laser/scanner error
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.

• Code: 52.10
• Display: 52.XY ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  laser/scanner motor startup failure error
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.

• Code: 52.20
• Display: 52.XY ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  laser/scanner motor rotation speed error
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the connectors between the laser/scanner and the dc controller PCA (J801 and J321). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.

• Code: 53.XY.ZZ
• Display: 53.XY.ZZ CHECK RAM DIMM SLOT <X> To continue turn off then on
• Description: A problem exists with the device memory. The DIMM that caused the error will not be used. X = device location – 0 = onboard memory – 1 = slot 1 – 2 = slot 2 Y = bank number (1 to 4) – 0 = no useful bank number – 1 = bank 1 – 2 = bank 2 – 3 = bank 3 – 4 = bank 4 ZZ = error code – 01 = unsupported memory – 02 = recognized memory – 03 = under minimum memory – 04 = exceeded maximum memory limit – 05 = failed RAM test
• Remedy: You might need to reinstall or replace the DIMM. Turn the device off, and then replace the DIMM. Make sure that you are using the correct DIMM for this device. See Chapter 7 for a list of supported DIMMs.

• Code: 54.XX
• Display: 54.XX ERROR
• Description: A temporary printing error has occurred. NOTE 54.XX ERROR errors are usually related to toner and print cartridge sensor problems. XX – 18 = black toner level sensor malfunction.
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the print cartridge. 3. Make sure that you are not using a refilled HP print cartridge. 4. Replace the printer cartridge.

• Code: 55.00
• Display: 55.XX DC CONTROLLER ERROR To continue turn off then on
• Description: The print engine is not communicating with the formatter.
  communication error
• Remedy: Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with HP support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.

• Code: 55.01
• Display: 55.XX DC CONTROLLER ERROR To continue turn off then on
• Description: The print engine is not communicating with the formatter.
  incoming parity error
• Remedy: Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with HP support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.

• Code: 55.02
• Display: 55.XX DC CONTROLLER ERROR To continue turn off then on
• Description: The print engine is not communicating with the formatter.
  outgoing parity order
• Remedy: Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with HP support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.

• Code: 55.03
• Display: 55.XX DC CONTROLLER ERROR To continue turn off then on
• Description: The print engine is not communicating with the formatter.
  no engine response
• Remedy: Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with HP support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.

• Code: 55.04
• Display: 55.XX DC CONTROLLER ERROR To continue turn off then on
• Description: The print engine is not communicating with the formatter.
  communications timeout
• Remedy: Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with HP support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.

• Code: 55.06
• Display: 55.XX DC CONTROLLER ERROR To continue turn off then on
• Description: The print engine is not communicating with the formatter.
  dc controller NVRAM abnormal read/write or not accessible NOTE Check the Event log to distinguish between the two 55.01 errors above.
• Remedy: Turn the device off, and then turn the device on. Reseat all connectors on the dc controller and the formatter. Reseat the formatter. Check with HP support to find out if an applicable RFU is available. If it is, perform a RFU. If the error persists, replace the dc controller. If the error persists, replace the formatter.

• Code: 56.01
• Display: 56.XX ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  unknown input device, selected media input unavailable
• Remedy: 1. Turn the device off, and then turn the device on. 2. For 56.01 errors, check the connections to the input device (optional 1 x 500- or 3 x 500-sheet feeder.) For 56.02 errors, check the connections to the optional stapler stacker. 3. Remove all non-HP paper-handling devices. 4. Perform a RFU.

• Code: 56.02
• Display: 56.XX ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  unknown output device, selected media output bin unavailable
• Remedy: 1. Turn the device off, and then turn the device on. 2. For 56.01 errors, check the connections to the input device (optional 1 x 500- or 3 x 500-sheet feeder.) For 56.02 errors, check the connections to the optional stapler stacker. 3. Remove all non-HP paper-handling devices. 4. Perform a RFU.

– Get more error code list with quick guide to fix printer product, https://nguyendangnam.com/error-code
– About get help with reseting Epson inkpad or others, https://nguyendangnam.com/reset-epson-inkpad

• Code: 57.01
• Display: 57.XX ERROR To continue turn off then on
• Description: A temporary printing error has occurred. A fan has failed.
  duplexer fan
• Remedy: 1. For a 57.01 error, make sure that the connector J311 on the dc controller is firmly seated. 2. Check the connectors at the front or rear fan. Make sure that the fan blades can move freely. 3. Listen for the fans to operate while the device is initializing. 4. If a fan does not operate during the initialization sequence, replace it. You must replace the entire duplexer assembly for a failed duplexer fan.

• Code: 57.03
• Display: 57.XX ERROR To continue turn off then on
• Description: A temporary printing error has occurred. A fan has failed.
  fuser fan (front fan)
• Remedy: 1. For a 57.03 error, make sure that the connector J309 on the dc controller and the intermediate connector J51 are firmly seated. 2. Check the connectors at the front or rear fan. Make sure that the fan blades can move freely. 3. Listen for the fans to operate while the device is initializing. 4. If a fan does not operate during the initialization sequence, replace it. You must replace the entire duplexer assembly for a failed duplexer fan.

• Code: 57.04
• Display: 57.XX ERROR To continue turn off then on
• Description: A temporary printing error has occurred. A fan has failed.
  main fan (rear fan)
• Remedy: 1. For a 57.04 error, make sure that the connector J306 on the dc controller is firmly seated. 2. Check the connectors at the front or rear fan. Make sure that the fan blades can move freely. 3. Listen for the fans to operate while the device is initializing. 4. If a fan does not operate during the initialization sequence, replace it. You must replace the entire duplexer assembly for a failed duplexer fan.

• Code: 58.03
• Display: 58.XX ERROR To continue turn off then on
• Description: A memory error has occurred.
  dc controller PCA
• Remedy: Make sure that all of the dc controller and LVPS wire harness connectors are fully seated. For 58.3 errors, replace the dc controller PCA. For 58.4 errors, replace the low-voltage power supply. the

• Code: 58.04
• Display: 58.XX ERROR To continue turn off then on
• Description: A memory error has occurred.
  power supply
• Remedy: Make sure that all of the dc controller and LVPS wire harness connectors are fully seated. For 58.3 errors, replace the dc controller PCA. For 58.4 errors, replace the low-voltage power supply. the

• Code: 59.10
• Display: 59.XY ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  main motor startup error
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA

• Code: 59.20
• Display: 59.XY ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  main motor rotation error
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA

• Code: 59.30
• Display: 59.XY ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  fuser motor rotation error
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA

• Code: 59.40
• Display: 59.XY ERROR To continue turn off then on
• Description: A temporary printing error has occurred.
  fuser motor startup error
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the wire-harness on the dc controller PCA for the motor that is indicated. For the main motor, this is connector J315. For the fuser motor, this is connector J304. 3. Replace the motor. 4. Replace the dc controller PCA

• Code: 60.XX
• Display: 60.XX Error
• Description: The specified tray has experienced an error while lifting the media.
  60.02 = first cassette, lift motor malfunction (Tray 2) – 60.03 = second cassette, lift motor malfunction (Tray 3) – 60.04 = third cassette, lift motor malfunction (Tray 4) (HP LaserJet M5035X and HP LaserJet M5035XS only) – 60.05 = fourth cassette, lift motor malfunction (Tray 5) (HP LaserJet M5035X and HP LaserJet M5035XS only) – 60.06 = fifth cassette, lift motor malfunction (Tray 6) (HP LaserJet M5035X and HP LaserJet M5035XS only) – 60.07 = sixth cassette (HP LaserJet M5035X and HP LaserJet M5035XS only)
• Remedy: 1. Remove the indicated tray to see if the message changes. Also, make sure that all of the shipping tape or inserts have been removed. 2. Install the tray and listen carefully. You should be able to hear the paper stack being lifted. You can also watch the paper-level indicator on the front of the tray to see if it moves. 3. Make sure that the tray lift sensor flag is functioning correctly. Replace the tray if necessary. 4. For Tray 2 and Tray 3, verify that connector J324 on the dc controller PCA is firmly seated. This connector is for the Tray 2 and Tray 3 lift motors and sensor/ switch assemblies. 5. For Trays 4, 5, or 6, verify that connector J1505 on the corresponding HCI PCA (one PCA for each tray) is firmly seated. Also check J1506 on the corresponding HCI PCA (sensor connector). Make sure to check the correct connector on the associated HCI PCA for the 3 x 500- sheet feeder. 6. If the lift motor for that tray is not functional, first verify that nothing is obstructing its movement. Replace the lifter driver assembly for the tray if necessary

• Code: 62
• Display: 62 NO SYSTEM To continue turn off then on
• Description: A problem exists with the device firmware.
• Remedy: 1. Turn the device off, and then turn the device on. 2. Upgrade the firmware. 3. Replace the formatter.

• Code: 64
• Display: 64 ERROR To continue turn off then on
• Description: A scan buffer error occurred.
• Remedy: 1. Turn the device off, and then turn the device on. 2. Make sure that the connectors at the laser/scanner and the dc controller (J321) are fully seated. 3. If the problem persists, perform an RFU.

• Code: 65.12.99
• Display: 65.12.99 Output Accessory Disconnected
• Description: The optional stapler/stacker is disconnected
• Remedy: Check the connector (J2100) on the stapler/ stacker controller PCA. Check the connector (J302) on the dc controller. Check all of the connectors between the HCI PCA(s) and the engine. Check the J1502 connector on the HCI PCA (S).

• Code: 66.00.15
• Display: 66.00.15 External Device Failure Turn off, check connection, turn on
• Description: A external device error has occurred.
• Remedy: Tip If the error occurred during a remote firmware upgrade (RFU) and the MFP lost communication with the external device, the message Resend external accessory firmware will display. Resend the RFU. 1. Turn the power off. 2. Check all of the connections on the dc controller PCA, optional staple/stacker PCA, and optional HCI PCA(s). 3. Turn the power on

• Code: 66.12.XX
• Display: 66.12.XX Stapler/Stacker Failure
• Description: The optional stapler/stacker has failed.
  XX
  – 01 = communication error – 02 = jogger motor (home position could not be found) – 03 = stapler motor malfunction (stapler could not return to home position) – 23 = communication error – 33 = output roller (lift motor could not reach home position) – 35 = stapler malfunction (stapler self prime sensor did not activate) – 40 = communication error – 41 = communication error
• Remedy: Turn the power off and then on. Check all of the connectors on the staple stacker PCA. Check the connectors between the staple stacker PCA and the dc controller (J302).

• Code: 68.X
• Display: 68.X Permanent Storage Full To Continue Touch OK
• Description: The device NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. – 68.0 = Onboard-NVRAM failure – 68.1 = Memory-DIMM or hard-disk failures
• Remedy: Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. For 68.0 errors, perform an NVRAM initialization. 2. For 68.1 errors: a. Use the HP Web Jetadmin software to delete files from the hard disk. b. Turn the power off. Reseat the memory DIMM. Turn the power on. c. Reinitialize the hard disk. d. Replace the hard disk. e. Replace the formatter

• Code: 68.X
• Display: 68.X Permanent Storage Write Fail To Continue Touch OK
• Description: The device NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. – 68.0 = Onboard-NVRAM failure – 68.1 = Memory-DIMM or hard-disk failure
• Remedy: Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. For 68.0 errors, perform an NVRAM initialization. 2. For 68.1 errors: a. Use the HP Web Jetadmin software to delete files from the hard disk. b. Replace the formatter. c. Reinitialize the hard disk. See Midlevel boot key sequences on page 504. d. Replace the hard disk.

• Code: 68.X
• Display: 68.X Storage error settings changed To continue touch OK
• Description: One or more device settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
• Remedy: Touch OK to clear the message. If the message is not cleared, turn the device off, and then turn the device on. 1. Determine which settings have changed by printing a control-panel menu map. 2. Perform an NVRAM initialization.

• Code: 69.X
• Display: 69.X ERROR To continue turn off then on
• Description: A temporary printing error occurred.
• Remedy: 1. Turn the device off, and then turn the device on. 2. Reseat the duplexer. 3. Check the connectors between the duplexer and the dc controller. 4. Replace the duplexer.

• Code: 79.XXXX
• Display: 79.XXXX ERROR To continue turn off then on
• Description: A critical formatter hardware error occurred.
• Remedy: Turn the device off, and then turn the device on. 1. Remove and then reinstall the formatter. 2. Upgrade the firmware. 3. If necessary, replace the formatter.

• Code: 8X.YYYY
• Display: 8X.YYYY EIO ERROR To continue turn off then on
• Description: The EIO accessory card has encountered a critical error, as specified by YYYY.
• Remedy: Turn the device off, and then turn the device on. 1. Turn the device off, reinstall the EIO accessory, and then turn the device on. 2. Perform an RFU. 3. Replace the EIO accessory.

• Code: 8X.YYYY
• Display: 8X.YYYY EMBEDDED JETDIRECT ERROR To continue turn off then on
• Description: The embedded HP Jetdirect print server has encountered a critical error, as specified by YYYY.
• Remedy: 1. Turn the device off, and then turn the device on. 2. Perform an RFU. 3. Replace the EIO accessory.

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