HP LaserJet M4345 MFP error codes with quick guide

HP LaserJet M4345 MFP error codes with quick guide

– Compatible Printer model: HP LaserJet M4345 MFP
– HP LaserJet M4345 MFP Error Codes with instructions guide:
HP LaserJet M4345 MFP

• Code: –
• Display: ACTION NOT CURRENTLY AVAILABLE FOR TRAY X TRAY SIZE CANNOT BE ANY SIZE/ANY CUSTOM
• Description: A duplexed (2-sided) document was requested from a tray that is set to Any Size or Any Custom. Duplexing is not allowed from a tray configured to Any Size or Any Custom.
• Remedy: Select another tray or reconfigure the tray.

• Code: –
• Display: Authentication required
• Description: Authentication has been enabled for this feature or destination. A username and password are required.
• Remedy: Type the user name and password, or contact the network administrator.

• Code: –
• Display: Authentication required to use this feature
• Description: A user name and password are required.
• Remedy: Type the user name and password, or contact the network administrator.

• Code: –
• Display: Bad Duplexer Connection
• Description: The duplex-printing accessory is not connected correctly to the MFP.
• Remedy: 1. Remove and reinstall the duplexer. 2. If this message persists, the connector between the duplexer and the engine might be damaged. Inspect the connector, J151L, on the duplexer. If the connector is damaged, replace the duplexer. 3. If the message still persists, replace the DC controller.

• Code: –
• Display: Bad Envelope Feeder Connection – To Continue Turn Off Then On
• Description: The envelope feeder is not connected properly.
• Remedy: Remove and reinstall the envelope feeder.

• Code: –
• Display: Check the glass and remove any paper, then press START
• Description: A digital send or copy job has been performed from the scanner glass, but the original document needs to be removed.
• Remedy: Remove the original document from the scanner glass and press Start.

• Code: –
• Display: Chosen personality not available. – To Continue Touch OK.
• Description: A print job requested a MFP language (personality) that is not available for this MFP. The job will not print and will be cleared from memory.
• Remedy: Print the job by using a printer driver for a different printer language, or add the requested language to the MFP (if possible). To see a list of available personalities, print a Configuration page.

• Code: –
• Display: Close top cover
• Description: The top cover is open.
• Remedy: Close the top cover.

• Code: –
• Display: Digital Send server is not responding Contact administrator
• Description: The MFP cannot communicate with the server.
• Remedy: Verify the network connection. Contact the network administrator.

• Code: –
• Display: Document feeder bin full
• Description: The document feeder output bin holds 50 sheets of paper. The MFP stops when the bin is full.
• Remedy: Usually, emptying the ADF output bin clears this message. If the message persists, check the following items: 1. Verify that the ADF output-bin-full sensor flag can move freely. 2. Verify that the connector at the sensor flag is seated correctly. You can use the scanner tests (Troubleshooting > Scanner Tests) to test this sensor. Lift up on the sensor flag to simulate the output bin being full. Observe whether the status changes on the controlpanel display. If the status does not change, make sure that the connectors are firmly seated. Clean or replace the sensor if necessary.

• Code: –
• Display: Document feeder cover open
• Description: The document feeder cover is open.
• Remedy: The ADF cover-open sensor is located directly above the ADF feed motor. When the ADF jam-access cover is closed, a plastic protrusion that is on the bottom of this cover blocks the sensor, and the scanner-controller PCA detects that the cover is closed. If you have recently disassembled the ADF, make sure that all of the covers have been installed correctly and make sure that the wiring to this sensor is firmly seated. Also verify that CN105 on the scanner-controller PCA is firmly seated. Open the Troubleshooting menu, and touch Scanner Tests and then Sensors. Open and close the ADF jam-access cover and observe whether the status changes on the control-panel display. If the status does not change, make sure that the connectors are firmly seated. Clean or replace the sensor if necessary.

• Code: –
• Display: Document feeder empty
• Description: The user pressed Start, but there is nothing in document feeder or on the scanner glass (if the document feeder is closed).
• Remedy: Place originals in the document feeder or scanner glass, and then pressStart.

• Code: –
• Display: Document feeder pick error
• Description: The document feeder experienced an error while picking media.
• Remedy: Clear any jam. Make sure that you have not overloaded the document feeder. Do not load more than 50 sheets of 20 lb paper in the document feeder. If the message persists, make sure that the ADF mylar sheet, the ADF pickup-roller assembly, and the ADF separation pad are installed correctly. If any of these components is dirty or worn, replace the component. The ADF-input motor might be defective. Observe the motor to see if it is rotating or attempting to pull paper through the paper path. You can use the scanner tests (Troubleshooting > Scanner Tests) to test this motor. Run the ADF input motor test and the ADF input motor reverse test. If the motor does not rotate, verify that the connector CN103 is seated correctly on the scanner-controller PCA and that the connector on the motor is seated correctly. If the motor is defective, replace the ADF.

• Code: –
• Display: DUPLEXER ERROR Remove duplexer Install duplexer with power off
• Description: The duplexer has been removed.
• Remedy: Reinstall the duplexer. (Any print jobs at the MFP might be lost.)

• Code: –
• Display: E-mail Gateway did not accept the job because the attachment was too large.
• Description: The scanned documents have exceeded the size limit of the server.
• Remedy: Send the job again using a lower resolution, smaller file size setting, or fewer pages. Contact the network administrator to enable sending the scanned documents by using multiple e-mails.

• Code: –
• Display: E-mail Gateway did not respond. Job failed.
• Description: A gateway has exceeded the time out value.
• Remedy: Validate the SMTP IP address.

• Code: –
• Display: E-mail Gateway rejected the job because of the addressing information. Job failed.
• Description: One or more of the e-mail addresses is incorrect.
• Remedy: Send the job again with the correct addresses

• Code: –
• Display: Error executing Digital Send job. Job failed.
• Description: A digital send job has failed and cannot be delivered.
• Remedy: Try to send the job again.

• Code: –
• Display: HP Digital Sending: Delivery Error
• Description: A digital send job has failed and cannot be delivered.
• Remedy: Try to send the job again.

• Code: –
• Display: Insert or close tray XX
• Description: The specified tray is missing or open.
• Remedy: 1. Insert or close the specified tray to continue. 2. You can use the Manual Sensor Test to test the operation of this switch (SW102). In the diagnostic test, this switch is represented by the letter “S.” If the control-panel display shows “S3,” then A4-size media is installed, “S5” indicates that letter-size media is installed, and “S7” indicates that no tray is installed. 3. Replace the media-size detection switch (SW102). 4. Replace the DC controller PCA.

• Code: –
• Display: Install Black Cartridge
• Description: The print cartridge has been removed or has been installed incorrectly.
• Remedy: 1. Make sure that the print cartridge is firmly seated and that the contact points are clean. 2. Replace the print cartridge. 3. Replace the DC controller PCA. 4. Replace the engine power supply PCA.

• Code: –
• Display: Insufficient memory to load fonts/data <device> – To Continue Touch OK
• Description: The MFP does not have enough memory to load the data (for example, fonts or macros) from the location specified.
• Remedy: Touch OK to continue without this information. If the message persists, add more memory.

• Code: –
• Display: Jam in Document Feeder
• Description: Media is jammed in the document feeder.
• Remedy: Clear the jam. If the message persists, make sure that the ADF mylar sheet, the ADF pickup-roller assembly, and the ADF separation pad are installed correctly. If any of these components is dirty or worn, replace the component. The ADF-read motor might be defective. Observe the motor to see if it is rotating or attempting to pull paper through the paper path. You can use the scanner tests (Troubleshooting > Scanner Tests) to test this motor. Run the ADF read motor test and the ADF read motor reverse test. If the motor does not rotate, verify that connector CN103 is seated correctly on the scanner-controller PCA and that the connector on the motor is seated correctly. If the motor is defective, replace the ADF. The ADF paper-present sensor might be defective. Make sure that the sensor flag can move freely. You can use the scanner tests (Troubleshooting > Scanner Tests) to test this sensor. Manually move the flag and observe whether the status changes on the control-panel display. If the status does not change, make sure that the wiring for the sensor is firmly seated. Clean or replace the sensor if necessary.

• Code: –
• Display: Load envelope feeder <type> <size> – To Use Another Tray, Touch OK
• Description: The envelope feeder is empty.
• Remedy: 1. Load the envelope feeder. 2. Replace the tray 1 sensor lever (PS105). 3. Replace the DC controller PCA.

• Code: –
• Display: Load Tray 1 <type> <size>
• Description: The tray is empty or configured for a different size than the size requested.
• Remedy: 1. Make sure that the tray is loaded with the media type and size that is indicated. 2. Replace the tray 1 sensor lever (PS105). 3. Replace the DC controller PCA.

• Code: –
• Display: Manually feed <type> <size>
• Description: The specified job requires manual feed from tray 1.
• Remedy: Load the requested media into tray 1. To override the message, touch OK to use a type and size of media that is available in another tray.

• Code: –
• Display: Manually feed output stack Then touch OK to print second sides
• Description: The first side of a manual duplex job has printed and the MFP is waiting for a user to insert the output stack to complete the second side.
• Remedy: Insert the printed stack in the input tray, and then touch OK.

• Code: –
• Display: Moving solenoid To exit press STOP
• Description: This message appears during a component test when the component that is moving is a solenoid.
• Remedy: Touch Stop to exit the test. This problem affects printing, so some scan functions might still be available.

• Code: –
• Display: Non HP supply installed Economode disabled
• Description: A non-HP supply or a refilled HP supply has been installed.
• Remedy: Follow the instructions in the onscreen dialog box. If you are certain that the print cartridge is a genuine HP print cartridge, make sure that connector J97 on the DC controller PCA is connected. If the problem persists, replace the DC controller PCA.

• Code: –
• Display: Order Black Cartridge
• Description: The number of pages remaining for the print cartridge has reached the low threshold. The MFP was set to stop printing when a supply needs to be ordered.
• Remedy: Touch OK to continue printing until the print cartridge is out of toner. 1. Install a new print cartridge. 2. If this message appears after you install a new print cartridge, the new print cartridge might be defective. Install a different cartridge. 3. Replace the DC controller PCA. 4. Replace the engine power-supply PCA.

• Code: –
• Display: Order document feeder kit
• Description: This warning message appears one month before the end of life when the maintenance interval has been reached. Printing can continue.
• Remedy: message, touch OK to return to the Home screen. Then scroll to and touch Resets. Then touch Clear Document Feeder Message.

• Code: –
• Display: Order maintenance kit
• Description: This warning message appears one month before the end of life when the maintenance interval has been reached. Printing can continue.
• Remedy: Order a maintenance kit. To clear the message, touch OK to return to the Home screen. Then scroll to and touch Resets. Then touch Clear Maintenance Message.

• Code: –
• Display: Order supplies
• Description: This message displays if the Replace Black Cartridge option is set to Stop at out or Override at out and multiple supplies are low.
• Remedy: Order a new black print cartridge, maintenance kit, or document feeder kit.

• Code: –
• Display: Output Paper Path Open
• Description: The paper path between the MFP and the output device is open and must be closed before printing can continue.
• Remedy: 1. If you have a 3-bin mailbox installed, make sure the jam-access door is closed. 2. If you have a stapler/stacker installed, make sure the staple cartridge is snapped into position and that the staple-cartridge door is closed.

• Code: –
• Display: PAPER WRAPPED AROUND FUSER
• Description: A jam has occurred because paper has wrapped around the fuser.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: –
• Display: Please turn device off and install hard disk.
• Description: The requested job requires a hard disk, but the MFP does not have a hard disk installed.
• Remedy: Turn the MFP off and install a hard disk.

• Code: –
• Display: Processing Digital Send Job
• Description: The device is sending an e-mail or fax.
• Remedy:

• Code: –
• Display: Reattach output bin
• Description: The standard output bin was detached when the MFP was turned on, or the cable on the stapler/stacker or the 3-bin mailbox is not connected to the MFP.
• Remedy: Turn the MFP off. If you are using the stapler/stacker or the 3-bin mailbox, make sure that the cable is connected to the MFP. Reattach the output bin, and then turn the MFP on. Observe the LED on the output device. If the message persists, verify that connector J65 on the DC controller is firmly seated. Replace SW103 if necessary.

• Code: –
• Display: Reinsert Duplexer – To Continue Turn Off Then On
• Description: The duplexer has been removed and must be reinstalled.
• Remedy: 1. Reinsert the duplexer in the MFP. 2. If the message persists, the connection between the duplexer and the MFP might be faulty. Remove the duplexer and inspect the connectors: J44 on the DC controller and J151 on the duplexer. Replace the duplexer if necessary.

• Code: –
• Display: Replace cartridge
• Description: The print cartridge has reached the end of its life. Printing cannot continue.
• Remedy: 1. Replace the print cartridge. 2. If this message appears after you install a new print cartridge, the new print cartridge might be defective. Install a different cartridge. 3. Replace the DC controller PCA. 4. Replace the engine power-supply PCA.

• Code: –
• Display: REPLACE DIMM <X> MEM TEST FAILURE
• Description: A memory DIMM failed a test pattern.
• Remedy: Reseat or replace the specified DIMM.

• Code: –
• Display: Right Access Door Open
• Description: The tray 2 jam-access-cover switch, SW105, has detected that the jam-access cover on tray 2 is open.
• Remedy: Open the Troubleshooting menu and touch Manual Sensor Test. On the controlpanel display, this switch is represented by the letter “P.” Open and close the tray 2 jam-access door and observe whether the status changes on the control-panel display. If the message persists, verify that the connector J87 on the DC controller is firmly seated. Replace SW105 if necessary.

Solved HP LaserJet M4345 MFP Error codes

• Code: –
• Display: SANITIZING DISK <X>% COMPLETE Do not power off
• Description: The hard disk is being cleaned.
• Remedy: Contact the network administrator.

• Code: –
• Display: SCAN FAILURE Press ‘Start’ to rescan
• Description: The scan was unsuccessful and the document needs to be rescanned.
• Remedy: If necessary, reposition the document to rescan it, and then press Start.

• Code: –
• Display: Too Many Pages In Job To Staple
• Description: The maximum number of sheets the stapler can staple is 30.
• Remedy: For print jobs that have more than 30 pages, staple them manually.

• Code: –
• Display: Tray <XX> Open
• Description: The tray 2 paper-size-detection switch, SW102, has detected that tray 2 is not installed or that no media is present.
• Remedy: 1. Verify that connector J90 on the DC controller is firmly seated. 2. You can use the Manual Sensor Test (Troubleshooting > Manual Sensor Test to test the operation of this switch. Status “S5” indicates that lettersize media is installed in the tray. Status “S3” indicates that A4-size media is installed in the tray. Status “S7” indicates that the tray is not installed in the MFP. Pull the tray out and reinsert it while you observe the status on the control-panel display. If the status does not change, replace SW102.

• Code: –
• Display: Unable to connect
• Description: Unable to connect
• Remedy: To temporarily hide this message in order to fax or send to e-mail, touch HIDE.

• Code: –
• Display: UNABLE TO COPY
• Description: The MFP was unable to copy the document.
• Remedy: To temporarily hide this message in order to fax or send to e-mail, touch IGNORE.

• Code: –
• Display: Unable to mopy job
• Description: A mopy job cannot be mopied because of a memory, disk, or configuration problem.
• Remedy:

• Code: –
• Display: UNABLE TO SEND
• Description:
• Remedy: To temporarily hide this message in order to fax or send to e-mail, touch IGNORE.

• Code: –
• Display: Unable to send Fax. Please check fax configuration.
• Description: The MFP was unable to send the fax.
• Remedy: For complete information about solving fax problems, see the HP LaserJet Analog Fax 300 User Guide.

• Code: –
• Display: Unable to store job
• Description: A job cannot be stored because of a memory, disk, or configuration problem.
• Remedy:

• Code: –
• Display: USB accessory error
• Description: Power requirements for a USB accessory attached to the MFP are beyond supported limits.
• Remedy: Detach the USB accessory, and then turn the MFP off then on. Try a similar accessory that has its own power supply or requires less power.

• Code: –
• Display: USB storage <X> not functional
• Description: A parameter in a USB storage accessory is not working properly.
• Remedy: Turn the MFP off. Disconnect the USB storage accessory and replace it with a new USB storage accessory. Turn the MFP on.

• Code: –
• Display: USB storage <X> removeds
• Description: A USB storage accessory has been disconnected since the MFP was turned on.
• Remedy: To continue using the USB accessory, turn off the MFP and connect the accessory again. Otherwise, turn the MFP off then on to clear the message.

• Code: –
• Display: User name or password is incorrect. Please re-enter.
• Description: The user name or password was typed incorrectly.
• Remedy: Retype the user name and password.

• Code: –
• Display: User Name, Job Name, or PIN is missing.
• Description: One or more of the required items has not been selected or typed.
• Remedy: Select the correct user name and job name, and type the correct PIN.

• Code: –
• Display: Warming up scanner
• Description: The scanner is warming up and cannot be used.
• Remedy: The message will cease when the scanner is ready to be used.

• Code: 10.00.YY
• Display: 10.XX.YY SUPPLY MEMORY ERROR
• Description: The MFP cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge.
  E-label is damaged.
• Remedy: 1. Reinstall the print cartridge, or install a new HP print cartridge. 2. Verify that connector J97 on the DC controller PCA is firmly seated.

• Code: 10.10.YY
• Display: 10.XX.YY SUPPLY MEMORY ERROR
• Description: The MFP cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge.
  MFP cannot communicate with the e-label.
• Remedy: 1. Reinstall the print cartridge, or install a new HP print cartridge. 2. Verify that connector J97 on the DC controller PCA is firmly seated.

• Code: 10.32.00
• Display: 10.32.00 Unauthorized supply installed
• Description: A print cartridge or other supply posing as genuine HP supply does not pass an authentication test.
• Remedy: Replace the supply with genuine HP supply.

• Code: 11.XX
• Display: 11.XX Internal clock error – To Continue Touch OK
• Description: The MFP real time clock has experienced an error.
• Remedy: Whenever the MFP is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.

• Code: 13.01.00
• Display: 13.JJ.NT JAM IN TRAY X – Clear jam, then touch OK
• Description: Media is jammed in the specified tray.
  Media did not arrive at the prefeed sensor (PS102) within the specified time.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.02.00
• Display: 13.JJ.NT JAM IN TRAY X – Clear jam, then touch OK
• Description: Media is jammed in the specified tray.
  Media did not arrive at the topof- page sensor (PS103) within the specified time.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.02.00
• Display: 13.JJ.NT JAM INSIDE TOP COVER AREA
• Description: Media is jammed in the top cover area.
  Media is stopped under the topof- page sensor (PS103).
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.05.00
• Display: 13.JJ.NT JAM INSIDE TOP COVER AREA
• Description: Media is jammed in the top cover area.
  Media did not arrive at the fuserdelivery sensor (PS108) within the specified time.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.09.00
• Display: 13.JJ.NT JAM INSIDE TOP COVER AREA
• Description: Media is jammed in the top cover area.
  Media is jammed under the reversing paper sensor (PS110).
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.12.07
• Display: 13.JJ.NT JAM IN OUTPUT BIN
• Description: Media is jammed in the output bin.
  Staple cartridge
• Remedy: 1. Clear all jammed media. 2. Verify that connector J50 on the DC controller PCA is firmly seated. 3. Verify that the two connectors that are on the rear of the reversing assembly are installed. 4. Use the component diagnostic test to test three motors: switchback motor, intermediate switchback motor, output motor. 5. Use the component diagnostic test to test two solenoids: face-up/face-down solenoid (SL105) and alienation solenoid (SL106). 6. Use the manual sensor test to test two sensors: paper-delivery sensor PS109 (sensor “K”) and reversing-paper sensor PS110 (sensor “H”). 7. If any of these components fail, replace the reversing assembly.

• Code: 13.12.08
• Display: 13.JJ.NT JAM IN OUTPUT BIN
• Description: Media is jammed in the output bin.
  Output bin paper-present sensor (media is stuck)
• Remedy: 1. Clear all jammed media. 2. Verify that connector J50 on the DC controller PCA is firmly seated. 3. Verify that the two connectors that are on the rear of the reversing assembly are installed. 4. Use the component diagnostic test to test three motors: switchback motor, intermediate switchback motor, output motor. 5. Use the component diagnostic test to test two solenoids: face-up/face-down solenoid (SL105) and alienation solenoid (SL106). 6. Use the manual sensor test to test two sensors: paper-delivery sensor PS109 (sensor “K”) and reversing-paper sensor PS110 (sensor “H”). 7. If any of these components fail, replace the reversing assembly.

• Code: 13.12.08
• Display: 13.JJ.NT JAM IN OUTPUT BIN
• Description: Media is jammed in the output bin.
  Output bin paper-present sensor (media is stuck)
• Remedy: 1. Clear all jammed media. 2. Verify that connector J50 on the DC controller PCA is firmly seated. 3. Verify that the two connectors that are on the rear of the reversing assembly are installed. 4. Use the component diagnostic test to test three motors: switchback motor, intermediate switchback motor, output motor. 5. Use the component diagnostic test to test two solenoids: face-up/face-down solenoid (SL105) and alienation solenoid (SL106). 6. Use the manual sensor test to test two sensors: paper-delivery sensor PS109 (sensor “K”) and reversing-paper sensor PS110 (sensor “H”). 7. If any of these components fail, replace the reversing assembly.

• Code: 13.12.09
• Display: 13.JJ.NT JAM IN OUTPUT BIN
• Description: Media is jammed in the output bin.
  Output bin inlet sensor (media is stuck)
• Remedy: 1. Clear all jammed media. 2. Verify that connector J50 on the DC controller PCA is firmly seated. 3. Verify that the two connectors that are on the rear of the reversing assembly are installed. 4. Use the component diagnostic test to test three motors: switchback motor, intermediate switchback motor, output motor. 5. Use the component diagnostic test to test two solenoids: face-up/face-down solenoid (SL105) and alienation solenoid (SL106). 6. Use the manual sensor test to test two sensors: paper-delivery sensor PS109 (sensor “K”) and reversing-paper sensor PS110 (sensor “H”). 7. If any of these components fail, replace the reversing assembly.

• Code: 13.12.10
• Display: 13.JJ.NT JAM IN OUTPUT BIN
• Description: Media is jammed in the output bin.
  Output bin inlet sensor (media did not reach the sensor at the appropriate time)
• Remedy: 1. Clear all jammed media. 2. Verify that connector J50 on the DC controller PCA is firmly seated. 3. Verify that the two connectors that are on the rear of the reversing assembly are installed. 4. Use the component diagnostic test to test three motors: switchback motor, intermediate switchback motor, output motor. 5. Use the component diagnostic test to test two solenoids: face-up/face-down solenoid (SL105) and alienation solenoid (SL106). 6. Use the manual sensor test to test two sensors: paper-delivery sensor PS109 (sensor “K”) and reversing-paper sensor PS110 (sensor “H”). 7. If any of these components fail, replace the reversing assembly.

• Code: 13.12.11
• Display: 13.JJ.NT JAM IN OUTPUT BIN
• Description: Media is jammed in the output bin.
  Media is present in the output bin when the MFP is turned on.
• Remedy: 1. Clear all jammed media. 2. Verify that connector J50 on the DC controller PCA is firmly seated. 3. Verify that the two connectors that are on the rear of the reversing assembly are installed. 4. Use the component diagnostic test to test three motors: switchback motor, intermediate switchback motor, output motor. 5. Use the component diagnostic test to test two solenoids: face-up/face-down solenoid (SL105) and alienation solenoid (SL106). 6. Use the manual sensor test to test two sensors: paper-delivery sensor PS109 (sensor “K”) and reversing-paper sensor PS110 (sensor “H”). 7. If any of these components fail, replace the reversing assembly.

• Code: 13.13.00
• Display: 13.JJ.NT JAM INSIDE DUPLEXER Remove duplexer from lower left area
• Description: Media is stuck inside the duplexer.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.20.00
• Display: 13.JJ.NT JAM INSIDE TOP COVER AREA
• Description: Media is jammed in the top cover area.
  The pre-feed sensor (PS102), the top-of-page sensor (PS103), or the fuser-delivery sensor (PS108) detected media inside the MFP when it was turned on.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.21.00
• Display: 13.JJ.NT JAM INSIDE TOP COVER AREA
• Description: Media is jammed in the top cover area.
  The top cover was opened during printing, or the top-cover switch (SW101) is defective.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.31.00
• Display: 13.JJ.NT JAM IN OUTPUT BIN
• Description: Media is jammed in the output bin.
  Media is jammed in the reversing assembly.
• Remedy: 1. Clear all jammed media. 2. Verify that connector J50 on the DC controller PCA is firmly seated. 3. Verify that the two connectors that are on the rear of the reversing assembly are installed. 4. Use the component diagnostic test to test three motors: switchback motor, intermediate switchback motor, output motor. 5. Use the component diagnostic test to test two solenoids: face-up/face-down solenoid (SL105) and alienation solenoid (SL106). 6. Use the manual sensor test to test two sensors: paper-delivery sensor PS109 (sensor “K”) and reversing-paper sensor PS110 (sensor “H”). 7. If any of these components fail, replace the reversing assembly.

• Code: 13.31.00
• Display: 13.JJ.NT JAM INSIDE TOP COVER AREA
• Description: Media is jammed in the top cover area.
  Media did not arrive at the reversing paper sensor (PS110) within the specified time.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.33.00
• Display: 13.JJ.NT JAM INSIDE TOP COVER AREA
• Description: Media is jammed in the top cover area.
  Media did not arrive at the paper-delivery sensor (PS109) within the specified time.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM INSIDE TRAY 2 RIGHT DOOR
• Description: There is a jam inside the tray 2 right door.
• Remedy: Open the tray 2 right access door, remove any jammed paper, and then close the door.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM Then open and close top cover
• Description: There has been a fault with the pick mechanism in a tray.
• Remedy: Remove any misprinted paper from the output bins. Check all trays to ensure media sizes and types are supported. Open and close the top cover.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAMS INSIDE TOP COVER AREA Remove print cartridge
• Description: Media is jammed in more than one location inside the top cover area. You must remove the print cartridge to clear the jams.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.JJ.NT
• Display: 13.JJ.NT PAPER JAM OPEN INPUT TRAYS
• Description: Media is jammed inside one or more of the trays.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM IN ENVELOPE FEEDER – Clear jam, then touch OK
• Description: Media is jammed in the envelope feeder.
• Remedy: Remove the jammed media from the envelope feeder. Follow the instructions in the onscreen dialog box.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM IN ENVELOPE FEEDER – Clear jam, then touch OK
• Description: Media is jammed in the envelope feeder.
• Remedy: Remove the jammed media from the envelope feeder. Follow the instructions in the onscreen dialog box.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM IN STAPLER
• Description: A staple is jammed in the external stapling device.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM IN TRAY 1
• Description: The tray 1 pickup solenoid might be defective.
• Remedy: Remove the jammed media from tray 1. Follow the instructions in the onscreen dialog box. If the message persists, open the Troubleshooting menu and touch Component Test. Run the test for MP Tray Solenoid. If the solenoid is defective, replace it.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM INSIDE LEFT OUTPUT AREA Remove output bin and duplexer
• Description: Media is jammed in the output area.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM INSIDE RIGHT ACCESS DOOR Open all right access doors ABOVE tray X
• Description: Media is jammed inside the jam-access door for the tray that is indicated.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM INSIDE TOP COVER AREA Remove print cartridge
• Description: Media is jammed in the top cover area and you must remove the print cartridge to clear the jam.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 13.JJ.NT
• Display: 13.JJ.NT JAM INSIDE TRAY 2 AREA
• Description: Media is jammed in tray 2.
• Remedy: Follow the instructions in the onscreen dialog box.

• Code: 20
• Display: 20 INSUFFICIENT MEMORY – To Continue Touch OK
• Description: The MFP received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
• Remedy: Touch OK to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.e the t

• Code: 21
• Display: 21 PAGE TOO COMPLEX – To Continue Touch OK
• Description: The page formatting process was not fast enough for the MFP.
• Remedy: Touch OK to print the transferred data. (Some data might be lost.) If this message appears often, simplify the print job.

• Code: 22
• Display: 22 EIO X BUFFER OVERFLOW – To Continue Touch OK
• Description: Too much data was sent to the EIO card in the specified slot (X). An incorrect communications protocol might be in use.
• Remedy: Touch OK to print the transferred data. (Some data might be lost.) Check the host configuration.

• Code: 22
• Display: 22 EMBEDDED I/O BUFFER OVERFLOW – To Continue Touch OK
• Description: Too much data was sent to the embedded HP Jetdirect print server.
• Remedy: Touch OK to print the transferred data. (Some data might be lost.)

• Code: 30.1.1
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  The scanner cover is open.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.10
• Display: 30.1.10 Scanner Failure
• Description: The ADF fan is not operating. The ADF fan operates only during a scan process.
• Remedy: 1. Remove the ADF rear cover and watch the fan during a scan process. 2. Verify that the fan connection on the ADF intermediate PCA is firmly seated. 3. If the fan does not rotate, replace the ADF.

• Code: 30.1.10
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  An error has occurred at the ADF fan. (See the separate entry for this error.)
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.15
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  Scanner initialization failed.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.18
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  An error occurred on the scanner PCA.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.19
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  An error occurred at the scanner lamp.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.2
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  A jam has occurred in the ADF.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

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• Code: 30.1.22
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  A fatal hardware error has occurred in the scanner.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.23
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  A scanner-calibration error has occurred.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.24
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  The ADF jam-access door is open.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.25
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  A general error has occurred in the scanner or ADF. This error is most likely a memory corruption.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.29
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  The ADF output bin is full.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.3
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  The ADF could not pick up the paper.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.36
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  The scanning-firmware upgrade failed. The MFP automatically tries to upgrade the firmware again the next time the MFP is turned on.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.6
• Display: 30.1.6 Scanner Failure
• Description: This is a scanner-fan error. This fan is located in the base of the scanner assembly. It operates whenever the scanner lamp is illuminated or whenever the scanner flatbed motor is rotating. This fan also operates during the MFP initialization sequence.
• Remedy: 1. During the MFP initialization sequence, try to listen to this fan to find out if it is operating. 2. Verify that connector CN108 on the scanner-controller PCA is firmly seated. Also make sure that the connection for the fan in the base of the scanner assembly is firmly seated. 3. If all the connectors are secure but the fan is not operating, replace the fan.

• Code: 30.1.6
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  An error has occurred at the scanner fan. (See the separate entry for this error.)
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.7
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  A communication error has occurred in the scanner.
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 30.1.8
• Display: 30.1.8 Scanner Failure
• Description: This is a scanner-calibration error. The scanner might be locked, or a cable might not be connected correctly. During the MFP initialization sequence, the scanner optical assembly moves from its home position to the calibration strip. If this movement does not occur, this error appears.
• Remedy: 1. Raise the ADF, and make sure that the scanner lock is in the unlocked position. 2. Turn on the MFP and watch to see if the optical assembly moves. If it does not move, remove the scanner glass to see if anything is hindering the optical assembly from moving. 3. Make sure that the optical-assembly drive belt is installed correctly. 4. Verify that the connector CN106 on the scanner-controller PCA is firmly seated. 5. Verify that the connector CN109 on the scanner-controller PCA is firmly seated. Also verify that the connector for the scanner-home-position sensor is firmly seated.

• Code: 30.1.8
• Display: 30.1.YY SCANNER FAILURE
• Description: An error has occurred in the scanner.
  A scanner-calibration error has occurred. (See the separate entry for this error.)
• Remedy: 1. Turn the MFP off and then on to try to clear the message. 2. If the message indicates that a jam has occurred, clear the jam. 3. Verify that the cable between the print engine and the scanner is securely connected. 4. Upgrade the firmware. 5. If you are unable to resolve the problem, replace the scanner assembly.

• Code: 40
• Display: 40 BAD EIO X TRANSMISSION – To Continue Touch OK
• Description: The connection between the MFP and the EIO card in the specified slot has been broken.
• Remedy: Touch OK to clear the error message and continue printing.

• Code: 40
• Display: 40 BAD SERIAL TRANSMISSION – To Continue Touch OK
• Description: A serial data error (parity, framing, or line overrun) occurred as data was being sent by the computer.
• Remedy: Touch OK to clear the error message. (Data will be lost.)

• Code: 40
• Display: 40 EMBEDDED I/O BAD TRANSMISSION – To Continue Touch OK
• Description: A temporary printing error has occurred.
• Remedy: Turn the MFP off, and then turn the MFP on.

• Code: 41.2
• Display: 41.<X> Error
• Description: A temporary printing error occurred.
  Beam-detect misprint error
• Remedy: Touch OK to clear the error. If the error is not cleared, turn the MFP off, and then turn the MFP on. If these errors become a frequent problem, replace the DC controller PCA.

• Code: 41.3
• Display: 41.3 LOAD TRAY XX <TYPE> <SIZE>
• Description: This is typically caused if two or more sheets of media stick together in the MFP or if the tray is not adjusted correctly.
• Remedy: Reload the tray with the correct media size. Reconfigure the size in a tray so that the MFP will use a tray that contains the size required for the print job. Follow the instructions in the onscreen dialog box.

• Code: 41.3
• Display: 41.3 LOAD TRAY XX <TYPE> <SIZE> – To Use Another Tray Touch OK
• Description: The specified tray is loaded with media that is longer or shorter in the feed direction than the size adjusted for the tray.
• Remedy: Touch OK to use another tray. Reconfigure the size in a tray so that the MFP will use a tray that is loaded with the size of media required for the print job. If the message does not clear automatically from the control-panel display, turn the MFP off, and then turn the MFP on.

• Code: 41.3
• Display: 41.3 MEDIA TOO SHORT CANNOT DUPLEX
• Description: The MFP cannot print on both sides of the selected media because the media does not meet the minimum length specification.
• Remedy: Select single-sided printing or load a longersize media. Resend the job.

• Code: 41.3
• Display: 41.3 MEDIA TOO SHORT CANNOT SEND TO FACE DOWN OUTPUT BIN
• Description: The MFP cannot deliver the selected media face-down because the media does not meet the minimum length specification.
• Remedy: Select the face-up output option, or load a longer-size media in the tray. Resend the job.

• Code: 49.XXXXX
• Display: 49.XXXXX ERROR – To Continue Turn Off Then On
• Description: A critical firmware error has occurred. This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some instances, electrical noise in the cable can corrupt data during transmission to the MFP. Other causes include poorquality parallel cables, poor connections, or specific software programs. Sometimes, the formatter itself is at fault, which is usually indicated by a 79.XXXX ERROR – To Continue Turn Off Then On message.
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Upgrade the firmware. 3. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance. 4. If the message persists when using different software programs and attempting specific print jobs, disconnect all of the cables that connect the MFP to the network or a computer. 5. Turn the MFP off. 6. Remove all DIMMs and flash-memory cards. 7. Remove all of the EIO devices. 8. Turn the MFP on. 9. If the error message disappears, reinstall each DIMM, flash-memory card, and EIO device individually, making sure to turn the MFP power off and then on again as you install each device. 10. Replace the component that caused the error message.

• Code: 50.1
• Display: 50.X FUSER ERROR
• Description: A fuser error has occurred.
  Low fuser temp
• Remedy: 1. Turn the MFP off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the MFP. Replace the connector if it is damaged. 5. Replace the fuser. 6. Replace the DC controller PCA. 7. Replace the power supply.

• Code: 50.2
• Display: 50.X FUSER ERROR
• Description: A fuser error has occurred.
  Fuser warm up service
• Remedy: 1. Turn the MFP off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the MFP. Replace the connector if it is damaged. 5. Replace the fuser. 6. Replace the DC controller PCA. 7. Replace the power supply.

• Code: 50.3
• Display: 50.X FUSER ERROR
• Description: A fuser error has occurred.
  High fuser temp
• Remedy: 1. Turn the MFP off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the MFP. Replace the connector if it is damaged. 5. Replace the fuser. 6. Replace the DC controller PCA. 7. Replace the power supply.

• Code: 50.4
• Display: 50.X FUSER ERROR
• Description: A fuser error has occurred.
  Faulty fuser
• Remedy: 1. Turn the MFP off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the MFP. Replace the connector if it is damaged. 5. Replace the fuser. 6. Replace the DC controller PCA. 7. Replace the power supply.

• Code: 50.5
• Display: 50.X FUSER ERROR
• Description: A fuser error has occurred.
  Inconsistent fuser
• Remedy: 1. Turn the MFP off, and allow it to cool. 2. Verify that the correct model of fuser is installed. 3. Verify that the correct voltage fuser is installed. 4. Reinstall the fuser, and check the connection between the fuser and the MFP. Replace the connector if it is damaged. 5. Replace the fuser. 6. Replace the DC controller PCA. 7. Replace the power supply.

• Code: 51.10
• Display: 51.XY ERROR – To Continue Turn Off Then On
• Description: A temporary printing error has occurred.
  Beam detect error
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reseat the connectors between the laser/scanner and dc controller PCA (J83 and J84). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.

• Code: 51.20
• Display: 51.XY ERROR – To Continue Turn Off Then On
• Description: A temporary printing error has occurred.
  Laser error
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reseat the connectors between the laser/scanner and dc controller PCA (J83 and J84). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.

• Code: 52.0
• Display: 52.XY ERROR – To Continue Turn Off Then On
• Description: A temporary printing error has occurred.
  Scanner error
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reseat the connectors between the laser/scanner and dc controller PCA (J83 and J84). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.

• Code: 52.1
• Display: 52.XY ERROR – To Continue Turn Off Then On
• Description: A temporary printing error has occurred.
  Scanner startup error
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reseat the connectors between the laser/scanner and dc controller PCA (J83 and J84). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.

• Code: 52.2
• Display: 52.XY ERROR – To Continue Turn Off Then On
• Description: A temporary printing error has occurred.
  Scanner rotation error
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reseat the connectors between the laser/scanner and dc controller PCA (J83 and J84). 3. Replace the laser/scanner assembly. 4. Replace the dc controller PCA.

• Code: 53.10.01
• Display: 53.10.0X – Error Unsupported DIMM
• Description: A memory error has occurred.
  Unsupported memory/DIMM
• Remedy: Remove the unsupported DIMM, and then try using a different DIMM.

• Code: 54.01
• Display: 54.<XX> Error
• Description: A sensor error has occurred.
  Temperature
• Remedy: Turn the MFP off, and then turn the MFP on. If the error reappears, record the message and contact support.

• Code: 54.XX
• Display: 54.<XX> Error
• Description: A sensor-related error has occurred.
• Remedy: Turn the device off then on. If the error reappears, write down the message and contact HP support.

• Code: 55.01.YY
• Display: 55.XX.YY DC CONTROLLER ERROR – To Continue Turn Off Then On
• Description: The print engine is not communicating with the formatter.
  Incoming parity error
• Remedy: Turn the MFP off, and then turn the MFP on.

• Code: 55.02.YY
• Display: 55.XX.YY DC CONTROLLER ERROR – To Continue Turn Off Then On
• Description: The print engine is not communicating with the formatter.
  Outgoing parity error
• Remedy: Turn the MFP off, and then turn the MFP on.

• Code: 55.04.YY
• Display: 55.XX.YY DC CONTROLLER ERROR – To Continue Turn Off Then On
• Description: The print engine is not communicating with the formatter.
  Communications timeout
• Remedy: Turn the MFP off, and then turn the MFP on.

• Code: 55.05
• Display: 55.05 Error – To continue turn off then on
• Description: This Remote Firmware Upgrade (RFU) error message occurs when an upgrade on the firmware is being performed and something has happened that prevented the upgrade.
• Remedy: Turn the MFP off, and then turn the MFP on.

• Code: 56.1
• Display: 56.X ERROR – To Continue Turn Off Then On
• Description: The input device or output device is unknown.
  Unknown input device
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. For 56.1 errors, reinstall all of the input devices (optional 500-sheet feeders or the envelope feeder.) For 56.2 errors, reinstall the output bin, the stapler/ stacker, or the 3-bin mailbox. 3. Remove all non-HP paper-handling devices.

• Code: 56.2
• Display: 56.X ERROR – To Continue Turn Off Then On
• Description: The input device or output device is unknown.
  Unknown output device
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. For 56.1 errors, reinstall all of the input devices (optional 500-sheet feeders or the envelope feeder.) For 56.2 errors, reinstall the output bin, the stapler/ stacker, or the 3-bin mailbox. 3. Remove all non-HP paper-handling devices.

• Code: 57.01
• Display: 57.01 Error – To continue turn off then on
• Description: The DC controller fan (FN104) is not functioning.
• Remedy: 1. Verify that the connector J66 on the DC controller is firmly seated. 2. Listen for the fan to operate while the MFP is initializing. 3. If the fan does not operate during the initialization sequence, replace it.

• Code: 57.03
• Display: 57.03 Error – To continue turn off then on
• Description: The print-cartridge fan (FN102) is not functioning.
• Remedy: 1. Verify that the connector J78 on the DC controller is firmly seated. 2. Listen for the fan to operate while the MFP is initializing. 3. If the fan does not operate during the initialization sequence, replace it.

• Code: 57.04
• Display: 57.04 Error – To continue turn off then on
• Description: The main fan (FN101) is not functioning.
• Remedy: 1. Verify that connector J64 on the DC controller is firmly seated. 2. Listen for the fan to operate while the MFP is initializing. 3. If the fan does not operate during the initialization sequence, replace it.

• Code: 57.05
• Display: 57.05 Error – To continue turn off then on
• Description: The duplexing-unit fan (FN107) is not functioning.
• Remedy: 1. Verify that the connector J44 on the dc controller is firmly seated. 2. Listen for the fan to operate while the MFP is initializing. 3. If the fan does not operate during the initialization sequence, replace the duplex-printing unit.

• Code: 57.07
• Display: 57.07 Error – To continue turn off then on
• Description: The reversing-unit fan (FN103) is not functioning.
• Remedy: 1. Verify that the connector J65 on the dc controller is firmly seated. 2. Listen for the fan to operate while the MFP is initializing. 3. If the fan does not operate during the initialization sequence, replace it.

• Code: 58.2
• Display: 58.XX ERROR – To Continue Turn Off Then On
• Description: A memory error has been detected.
  Air temperature sensor (TH3)
• Remedy: Turn the MFP off, and then turn the MFP on. 1. Reconnect the connector J63 on the engine power supply. The air temperature sensor is the thermistor (TH3) that is mounted across the main cooling fan (FN101). 2. Replace the air-temperature sensor. 3. Replace the engine power supply.

• Code: 58.3
• Display: 58.XX ERROR – To Continue Turn Off Then On
• Description: A memory error has been detected.
  DC controller PCA
• Remedy: Turn the MFP off, and then turn the MFP on. Replace the DC controller PCA.

• Code: 58.4
• Display: 58.XX ERROR – To Continue Turn Off Then On
• Description: A memory error has been detected.
  Engine power supply
• Remedy: Turn the MFP off, and then turn the MFP on. Replace the engine power supply.

• Code: 59.0
• Display: 59.XY ERROR – To Continue Turn Off Then On
• Description: An error has occurred in one of the motors.
  Main motor error
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reconnect the wire-harness on the DC controller PCA for the motor that is indicated. For the main motor, this is connector J98. For the print-cartridge motor, this is connector J86. 3. Replace the motor. 4. Replace the DC controller PCA.

• Code: 59.1
• Display: 59.XY ERROR – To Continue Turn Off Then On
• Description: An error has occurred in one of the motors.
  Main-motor startup errorr PCA.
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reconnect the wire-harness on the DC controller PCA for the motor that is indicated. For the main motor, this is connector J98. For the print-cartridge motor, this is connector J86. 3. Replace the motor. 4. Replace the DC controller PCA.

• Code: 59.2
• Display: 59.XY ERROR – To Continue Turn Off Then On
• Description: An error has occurred in one of the motors.
  Main-motor rotation error
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reconnect the wire-harness on the DC controller PCA for the motor that is indicated. For the main motor, this is connector J98. For the print-cartridge motor, this is connector J86. 3. Replace the motor. 4. Replace the DC controller PCA.

• Code: 59.4
• Display: 59.XY ERROR – To Continue Turn Off Then On
• Description: An error has occurred in one of the motors.
  Print-cartridge-motor error
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reconnect the wire-harness on the DC controller PCA for the motor that is indicated. For the main motor, this is connector J98. For the print-cartridge motor, this is connector J86. 3. Replace the motor. 4. Replace the DC controller PCA.

• Code: 59.A
• Display: 59.XY ERROR – To Continue Turn Off Then On
• Description: An error has occurred in one of the motors.
  Print-cartridge-motor error
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Reconnect the wire-harness on the DC controller PCA for the motor that is indicated. For the main motor, this is connector J98. For the print-cartridge motor, this is connector J86. 3. Replace the motor. 4. Replace the DC controller PCA.

• Code: 60.XX
• Display: 60.XX ERROR – To Continue Turn Off Then On
• Description: The tray specified by X is not lifting correctly.
• Remedy: 1. Install the tray and listen carefully. You should be able to hear the paper stack being lifted. You can also watch the paper-level indicator on the front of the tray to see if it moves. 2. For tray 2, verify that connector J93 on the DC controller PCA is firmly seated. This connector is for the lift motor. 3. For trays 3, 4, or 5, verify that connector J91 on the DC controller PCA is firmly seated. 4. If the lift motor for that tray is not functional, first verify that nothing is obstructing its movement. Replace the lift motor for the tray if necessary.

• Code: 62
• Display: 62 NO SYSTEM – To Continue Turn Off Then On
• Description: A problem exists with the MFP firmware.
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. Upgrade the firmware.

• Code: 64
• Display: 64 ERROR – To Continue Turn Off Then On
• Description: A scan buffer error occurred.
• Remedy: Turn the MFP off, and then turn the MFP on.

• Code: 65.12.99
• Display: 65.12.99 Output accessory disconnected
• Description: An output accessory (stapler/stacker or 3– bin mailbox) is not connected properly.
• Remedy: Make sure that the cable that connects the stapler/stacker or the 3-bin mailbox to the MFP is fully seated and that the screws are tightened.

• Code: 66.00.15
• Display: 66.XY.ZZ OUTPUT DEVICE FAILURE
• Description: An error occurred in an external paperhandling accessory.
  The output device was removed and then replaced while the MFP power was on.
• Remedy: 1. Turn the MFP power off. 2. Check that the accessory is properly seated on and connected to the MFP, without any gaps between the MFP and the accessory. If the accessory uses cables, disconnect and reconnect them. 3. Turn the MFP power on. 4. If this message persists, replace the output device.

• Code: 66.12.01
• Display: 66.XY.ZZ OUTPUT DEVICE FAILURE
• Description: An error occurred in an external paperhandling accessory.
  Output-lift roller or paddle-motor error
• Remedy: 1. Turn the MFP power off. 2. Check that the accessory is properly seated on and connected to the MFP, without any gaps between the MFP and the accessory. If the accessory uses cables, disconnect and reconnect them. 3. Turn the MFP power on. 4. If this message persists, replace the output device.

• Code: 66.12.02
• Display: 66.XY.ZZ OUTPUT DEVICE FAILURE
• Description: An error occurred in an external paperhandling accessory.
  Jogger-motor error
• Remedy: 1. Turn the MFP power off. 2. Check that the accessory is properly seated on and connected to the MFP, without any gaps between the MFP and the accessory. If the accessory uses cables, disconnect and reconnect them. 3. Turn the MFP power on. 4. If this message persists, replace the output device.

• Code: 66.12.03
• Display: 66.XY.ZZ OUTPUT DEVICE FAILURE
• Description: An error occurred in an external paperhandling accessory.
  Stapler motor error
• Remedy: 1. Turn the MFP power off. 2. Check that the accessory is properly seated on and connected to the MFP, without any gaps between the MFP and the accessory. If the accessory uses cables, disconnect and reconnect them. 3. Turn the MFP power on. 4. If this message persists, replace the output device.

• Code: 68.0
• Display: 68.X PERMANENT STORAGE FULL – To Continue Touch OK
• Description: The MFP NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
  Onboard-NVRAM failure
• Remedy: Touch OK to clear the message. If the message is not cleared, turn the MFP off, and then turn the MFP on. For 68.0 errors, perform an NVRAM initialization.

• Code: 68.1
• Display: 68.X PERMANENT STORAGE FULL – To Continue Touch OK
• Description: The MFP NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
  Memory-DIMM or hard-disk failure
• Remedy: Touch OK to clear the message. If the message is not cleared, turn the MFP off, and then turn the MFP on. 1. Use the HP Web Jetadmin software to delete files from the hard disk. 2. Reinitialize the hard disk. 3. Replace the hard disk.

• Code: 68.X
• Display: 68.X PERMANENT STORAGE WRITE FAIL – To Continue Touch OK
• Description: The MFP NVRAM is failing to write. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
• Remedy: Touch OK to clear the message. If the message is not cleared, turn the MFP off, and then turn the MFP on.

• Code: 68.X
• Display: 68.X STORAGE ERROR SETTINGS CHANGED – To Continue Touch OK
• Description: One or more MFP settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage.
• Remedy: 1. Touch OK to clear the message. If the message is not cleared, turn the MFP off, and then turn the MFP on. 2. Determine which settings have changed by printing a control-panel menu map. 3. Perform an NVRAM initialization.

• Code: 69.X
• Display: 69.X ERROR – To Continue Turn Off Then On
• Description: The duplex printing unit is not functioning.
• Remedy: Turn the MFP off, and then turn the MFP on.

• Code: 79.XXXX
• Display: 79.XXXX ERROR – To Continue Turn Off Then On
• Description: A critical hardware error occurred.
• Remedy: 1. Turn the MFP off, and then turn the MFP on. 2. If the problem persists, reseat the firmware memory card. 3. Remove and reinstall the formatter. 4. Upgrade the firmware.

• Code: 8X.YYYY
• Display: 8X.YYYY EIO ERROR
• Description: The EIO accessory card has encountered a critical error.
• Remedy: Try the following actions to clear the message. 1. Turn the MFP off, and then turn the MFP on. 2. Turn the MFP off, reseat the EIO accessory, and then turn the MFP on. 3. Replace the EIO accessory.

• Code: 8X.YYYY
• Display: 8X.YYYY EMBEDDED JETDIRECT ERROR
• Description: The embedded HP Jetdirect print server has encountered a critical error.
• Remedy: Turn the MFP off, and then turn the MFP on.

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