HP LaserJet M252dw Pro Color error codes with quick guide

HP LaserJet M252dw Pro Color error codes with quick guide

– Compatible Printer model: HP LaserJet M252dw Pro Color
– HP LaserJet M252dw Pro Color Error Codes with instructions guide:
HP LaserJet M252dw Pro Color

• Code: 10.000X
• Display: 10.000X
• Description: Cartridge memory error
• Remedy:

• Code: 10.010X
• Display: 10.010X
• Description: Cartridge memory error
• Remedy:

• Code: 10.020X
• Display: 10.020X
• Description: Cartridge memory error
• Remedy:

• Code: 10.030X
• Display: 10.030X
• Description: Cartridge memory error
• Remedy:

• Code: 10.100X
• Display: 10.100X
• Description: Cartridge memory chip is missing
• Remedy:

• Code: 10.300X
• Display: 10.300X
• Description: Unauthorized cartridge
• Remedy:

• Code: 10.310X
• Display: 10.310X
• Description: Non-HP supply in use
• Remedy:

• Code: 10.330X
• Display: 10.330X
• Description: Used or counterfeit cartridge in use
• Remedy:

• Code: 10.350X
• Display: 10.350X
• Description: Incompatible supply
• Remedy:

• Code: 10.400X
• Display: 10.400X
• Description: All installed cartridges are genuine HP
• Remedy:

• Code: 10.410X
• Display: 10.410X
• Description: Unsupported supply
• Remedy:

• Code: 10.570X
• Display: 10.570X
• Description: Protected cartridge
• Remedy:

• Code: 10.700X
• Display: 10.700X
• Description: Printing past very low
• Remedy:

• Code: 10.7100
• Display: 10.7100
• Description: Printing black only
• Remedy:

• Code: 10.8100
• Display: 10.8100
• Description: Not printing black only
• Remedy:

• Code: 13.1200
• Display: 13.1200
• Description: External device paper jam (13.12XX)
• Remedy:

• Code: 13.XXYY
• Display: 13.XXYY
• Description: Paper jam
• Remedy:

• Code: 19.0000
• Display: 19.0000
• Description: Fax modem reset and power cycle
• Remedy:

• Code: 20.0000
• Display: 20.0000
• Description: Memory out
• Remedy:

• Code: 49
• Display: 49 Error
• Description: The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.
• Remedy: 1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, disconnect any network or USB cables and power cycle. If the product returns to Ready, check the FW version and update if a newer version is available. 4. If the error persists, print a Service Page from the Reports menu. Also, print an Error Report from the 2ndary Service Menu. On the Service Page, look at the xxxx portion of the 49.xxxx errors listed: • If the numbers are all or mostly different, then power quality is a possible problem; try a different wall socket. • If the xxxx portion of 49.xxxx contain repeats of the same numbers or groups of numbers, then check the 2ndary Service Error Report printed earlier for indications of a failure in a particular area. The report may indicate whether the error is caused by a network problem or a problem with the job. 5. If the error persists, replace the product. NOTE: If the 49 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment.

• Code: 50.0000
• Display: 50.0000
• Description: Fuser error
• Remedy:

• Code: 50.1000
• Display: 50.1000
• Description: Low fuser temperature error
• Remedy:

• Code: 50.1100
• Display: 50.1100
• Description: High subthermistor area 3 fuser error
• Remedy:

• Code: 50.1200
• Display: 50.1200
• Description: Low subthermistor area 3 fuser error
• Remedy:

• Code: 50.2000
• Display: 50.2000
• Description: Slow fuser error
• Remedy:

• Code: 50.3000
• Display: 50.3000
• Description: High fuser temperature error
• Remedy:

• Code: 50.4000
• Display: 50.4000
• Description: Fuser drive circuit error
• Remedy:

• Code: 50.7000
• Display: 50.7000
• Description: Fuser open error
• Remedy:

• Code: 50.8000
• Display: 50.8000
• Description: Low subthermistor fuser error
• Remedy:

• Code: 50.9000
• Display: 50.9000
• Description: High subthermistor fuser error
• Remedy:

• Code: 50.XX
• Display: 50.XX Fuser Error
• Description: The product has experienced an internal fuser hardware error: • 50.00 = Generic Fuser error • 50.10 = Low Fuser temperature error • 50.11 = High sub thermistor area 3 fuser error • 50.12 = Low sub thermistor area 3 fuser error • 50.20 = Slow fuser error • 50.30 = High fuser temperature error • 50.40 = Fuser drive circuit error • 50.70 = Fuser open error • 50.80 = Low sub thermistor fuser error • 50.90 = High sub thermistor fuser errorcation
• Remedy: 1. Reset the product: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the product.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.

• Code: 51.0000
• Display: 51.0000
• Description: Beam detect or laser error
• Remedy:

• Code: 51.2000
• Display: 51.2000
• Description: Black scanner laser error (inline devices only)
• Remedy:

• Code: 51.2100
• Display: 51.2100
• Description: Cyan scanner laser error (inline devices only)
• Remedy:

• Code: 51.2200
• Display: 51.2200
• Description: Magenta scanner laser error (inline devices only)
• Remedy:

• Code: 51.2300
• Display: 51.2300
• Description: Yellow scanner laser error (inline devices only)
• Remedy:

• Code: 51.XX
• Display: 51.XX Laser Error
• Description: An error with the laser/scanner assembly has occurred in the product.• 51.00 = Laser error• 51.20 = Black laser scanner error• 51.21 = Cyan laser scanner error• 51.22 = Magenta laser scanner error• 51.23 = Yellow laser scanner error• 51.30 = Laser error
• Remedy: 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector: a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.

• Code: 52
• Display: 52 Scanner Error
• Description: An error with the laser/scanner assembly has occurred in the product.
• Remedy: action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.

• Code: 52.0000
• Display: 52.0000
• Description: Scanner error
• Remedy:

• Code: 54.0100
• Display: 54.0100
• Description: Environmental sensor error
• Remedy:

• Code: 54.0600
• Display: 54.0600
• Description: Density sensor error
• Remedy:

• Code: 54.0700
• Display: 54.0700
• Description: Yellow drum phase control sensor error
• Remedy:

Solved HP LaserJet M252dw Pro Color Error codes

• Code: 54.0800
• Display: 54.0800
• Description: Magenta drum phase control sensor error
• Remedy:

• Code: 54.0900
• Display: 54.0900
• Description: Cyan drum phase control sensor error
• Remedy:

• Code: 54.1000
• Display: 54.1000
• Description: Black drum phase control sensor error
• Remedy:

• Code: 54.1100
• Display: 54.1100
• Description: Black density out of range
• Remedy:

• Code: 54.1101
• Display: 54.1101
• Description: Cyan density out of range
• Remedy:

• Code: 54.1102
• Display: 54.1102
• Description: Magenta density out of range
• Remedy:

• Code: 54.1103
• Display: 54.1103
• Description: Yellow density out of range
• Remedy:

• Code: 54.1200
• Display: 54.1200
• Description: Black density measurement abnormality
• Remedy:

• Code: 54.1201
• Display: 54.1201
• Description: Cyan density measurement abnormality
• Remedy:

• Code: 54.1202
• Display: 54.1202
• Description: Magenta density measurement abnormality
• Remedy:

• Code: 54.1203
• Display: 54.1203
• Description: Yellow density measurement abnormality
• Remedy:

• Code: 54.1400
• Display: 54.1400
• Description: Color plane registration sensor error (inline devices only)
• Remedy:

• Code: 54.1500
• Display: 54.1500
• Description: Yellow toner level sensor error
• Remedy:

• Code: 54.1501
• Display: 54.1501
• Description: Cyan CPR pattern can’t be read
• Remedy:

• Code: 54.1502
• Display: 54.1502
• Description: Magenta CPR pattern can’t be read
• Remedy:

• Code: 54.1503
• Display: 54.1503
• Description: Yellow CPR pattern can’t be read
• Remedy:

• Code: 54.1599
• Display: 54.1599
• Description: Black CPR pattern can’t be read
• Remedy:

• Code: 54.1600
• Display: 54.1600
• Description: Magenta toner level sensor error
• Remedy:

• Code: 54.1700
• Display: 54.1700
• Description: Cyan toner level sensor error
• Remedy:

• Code: 54.1800
• Display: 54.1800
• Description: Black toner level sensor error
• Remedy:

• Code: 54.1900
• Display: 54.1900
• Description: Bad TOP sensor
• Remedy:

• Code: 54.2000
• Display: 54.2000
• Description: Carousel rotation error
• Remedy:

• Code: 54.2100
• Display: 54.2100
• Description: BD error
• Remedy:

• Code: 54.2500
• Display: 54.2500
• Description: TOP sensor error
• Remedy:

• Code: 54.2800
• Display: 54.2800
• Description: Density sensor or CPR contamination warning (54.1C)
• Remedy:

• Code: 54.XX
• Display: 54.XX Error
• Description: The product has experienced an error with one of the internal sensors. • 54.15 = Yellow toner level sensor error • 54.16 = Magenta toner level sensor error • 54.17 = Cyan toner level sensor error • 54.18 = Black toner level sensor error • 54.19 = TOP sensor scanner error • 54.1C = Density or CPRS sensor dirty
• Remedy: action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.

• Code: 55.0000
• Display: 55.0000
• Description: Engine internal communication error
• Remedy:

• Code: 55.0005
• Display: 55.0005
• Description: Hardware memory error
• Remedy:

• Code: 55.0601
• Display: 55.0601
• Description: DC controller NVRAM data error
• Remedy:

• Code: 55.0602
• Display: 55.0602
• Description: DC controller NVRAM access error
• Remedy:

• Code: 55.1000
• Display: 55.1000
• Description: DC controller memory error
• Remedy:

• Code: 55.3000
• Display: 55.3000
• Description: Engine/ formatter communication error
• Remedy:

• Code: 55.4000
• Display: 55.4000
• Description: Engine communication timeout error
• Remedy:

• Code: 55.9028
• Display: 55.9028
• Description: DC controller NVRAM restore
• Remedy:

• Code: 55.XXXX
• Display: 55.XXXX
• Description: The product has experienced an error with one of the internal sensors. • 55.0 = DC controller communication error • 55.0601 = DC controller NVRAM data error • 55.0602 = DC controller NVRAM access error • 55.1 = DC controller memory error • 55.3 = Engine communication error
• Remedy: 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.

• Code: 56.0100
• Display: 56.0100
• Description: Illegal input
• Remedy:

• Code: 57
• Display: 57 Fan Error
• Description: The product has experienced an error with its internal fan. • 57.01 = Fan 1 errorRecommended
• Remedy: 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.

• Code: 57.0000
• Display: 57.0000
• Description: Fan motor error
• Remedy:

• Code: 57.0100
• Display: 57.0100
• Description: Fan motor error
• Remedy:

• Code: 57.0200
• Display: 57.0200
• Description: Fan error
• Remedy:

• Code: 57.0600
• Display: 57.0600
• Description: Fan motor error
• Remedy:

• Code: 58.0400
• Display: 58.0400
• Description: Low voltage power supply error
• Remedy:

• Code: 58.XX
• Display: 58.XX Error
• Description: The product has experienced an error with the low voltage power supply. • 58.04 = Low voltage power supply malfunction
• Remedy: 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the product.

• Code: 59.0160
• Display: 59.0160
• Description: Main motor rotation error (59.A0)
• Remedy:

• Code: 59.0192
• Display: 59.0192
• Description: Developer motor rotation error (59.C0)
• Remedy:

• Code: 59.0240
• Display: 59.0240
• Description: Transfer alienation failure (59.F0)
• Remedy:

• Code: 59.3000
• Display: 59.3000
• Description: Fuser motor startup error
• Remedy:

• Remedy:

• Remedy:

• Remedy:

• Remedy:

• Remedy:

• Remedy:

• Remedy:

• Code: 59.7000
• Display: 59.7000
• Description: Black developer motor startup error
• Remedy:

• Code: 59.7300
• Display: 59.7300
• Description: Yellow developer motor startup error
• Remedy:

• Code: 59.8000
• Display: 59.8000
• Description: Black developer motor rotation error
• Remedy:

• Code: 59.8300
• Display: 59.8300
• Description: Yellow developer motor rotation error
• Remedy:

• Code: 59.9000
• Display: 59.9000
• Description: ETB motor start error
• Remedy:

• Code: 59.9900
• Display: 59.9900
• Description: T2 Clutch error
• Remedy:

• Code: 59.XX
• Display: 59.XX Error
• Description: The product has experienced an error with one of the internal motors. • 59.30 = Fuser motor startup error • 59.40 = Fuser motor rotation error • 59.70 = Black developer motor startup error • 59.71 = Cyan developer motor startup error • 59.72 = Magenta developer motor startup error • 59.73 = Yellow developer motor startup error • 59.80 = Black developer motor rotation error • 59.81 = Cyan developer motor rotation error • 59.82 = Magenta developer motor rotation error • 59.83 = Yellow developer motor rotation error • 59.90 = ETB motor start error • 59.99 = T2 clutch error • 59.A0 = ETB motor rotation error • 59.C0 = Developer motor rotation error • 59.F0 = Transfer alienation failure
• Remedy: 1.Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error persists, replace the product.

• Code: 65.1200
• Display: 65.1200
• Description: External device operation error (65.12XX)
• Remedy:

• Code: 66.0015
• Display: 66.0015
• Description: External device communication error
• Remedy:

• Code: 66.1200
• Display: 66.1200
• Description: External device critical error (66.12XX)
• Remedy:

• Code: 79
• Display: 79 Error
• Description: The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.
• Remedy: 1. Reset the printer: a. Turn off the power by using the power switch, and then wait at least 30 seconds. b. Turn on the power and wait for the product to initialize. 2. If you are using a surge protector: a. Power off the printer. b. Remove the surge protector. c. Plug the product directly into the wall socket and turn the product power on. 3. If the error is intermittent, attempt to isolate the issue to something specific in the customers environment. NOTE: If the 79 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment. 4. If the error persists, replace the product. 5. If the error persists after product replacement, escalate to Level 3 so that Technical Marketing has visibility to the problem.

• Code: 79.0000
• Display: 79.0000
• Description: 79 service, firmware exception
• Remedy:

• Code: 79.0001
• Display: 79.0001
• Description: 79 service, firmware ASIC fault
• Remedy:

• Code: 90.1101
• Display: 90.1101
• Description: The cable from the print engine to the formatter is not connected
• Remedy:

• Code: 90.1201
• Display: 90.1201
• Description: The cable from the fax card to the formatter is not connected
• Remedy:

• Code: 90.1301
• Display: 90.1301
• Description: The cable from the ADF to the formatter is not connected
• Remedy:

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• Code: 90.1401
• Display: 90.1401
• Description: The cable from the NFC card to the formatter is not connected
• Remedy:

• Code: 90.1501
• Display: 90.1501
• Description: The cable from the Wireless card to the formatter is not connected
• Remedy:

• Code: 90.1601
• Display: 90.1601
• Description: The cable from the flatbed scanner to the formatter is not connected
• Remedy:

• Code: 95.0001
• Display: 95.0001
• Description: A thermal event has occurred
• Remedy:

• Code: 99.0028
• Display: 99.0028
• Description: Download error – bad signature accepted
• Remedy:

• Code: 99.0029
• Display: 99.0029
• Description: Download error – bad signature canceled
• Remedy:

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