HP LaserJet 8100 error codes with quick guide

HP LaserJet 8100 error codes with quick guide

– Compatible Printer model: HP LaserJet 8100
– HP LaserJet 8100 Error Codes with instructions guide:
HP LaserJet 8100

• Code: 11
• Display: 11 Paper Out
• Description: Paper tray empty or not seated correctly. A buildup of toner on the edges of the tray which slide into the printer can sometimes cause problems. Take a sharp tool, like a razor blade and scrape the buildup off these edges.
  Defective Tray Size Sensing or Configuration – Most trays have tabs which depress a series of switches when installed. Verify that the tabs aren’t damaged and that the tray switches located in the printer are not damaged. You can depress these by hand and hear them click. Occasionally the contact for the micro switch will get bent and will have to be replaced. Also verify the configuration through the menus on the printer.
  Defective Paper Control Sensor PCB – These do fail and will need to be replaced.

• Code: 12
• Display: 12 Printer Open
• Description: Paper top cover open.The top cover open or a broken tab on the cover assembly. On rare occasions a defective paper control assembly or actuator can cause this problem. Verify the tab on the cover is not broken.

• Code: 13
• Display: 13 Paper Jam
• Description: Check the paper, make sure it meets the paper specifications for your printer. Tractor feed paper with the edges ripped off doesn’t seem to work very well. Extremely heavy or thick paper is also a problem. Check the HP paper specification guide for more info. Be careful with labels, use only labels designed to take the heat generated by the fuser assembly. Regular labels my ‘ooze’ adhesive as they pass through the fuser assembly and literally gum up the works! Also check for any partially peeled labels, this can be a disaster if they come off inside the printer.
  Check the paper path for toner or paper dust buildup. Look for bits of paper lodged in the path particularly around the sensors.
  Is the paper size correct? Is the software set for the size you’re using? Is the menu set for the size you’re using? Check these items. If the software tells the printer to expect a different size (legal, A4, COM10) than the tray available, you will get an error. This can happen when printing a FAX document formatted for A4 size paper.
  You could also have a defective or dirty exit sensor. Replace or clean as needed.

• Code: 14
• Display: 14 No EP Cartridge
• Description: No toner cartridge or cartridge not fully seated – pull it out and install it again.
  Make sure at least one of the two drum sensitivity tabs are present. These are small rectangular blocks of plastic which contact the switches in the printer.
  Can also be caused by a defective DC controller. Pretty rare though.

• Code: 16
• Display: 16 Toner Low
• Description: Toner cartridge is empty or toner in cartridge is not distributed evenly. Gently shake the toner cartridge both from side to side and from front to back. This can generally get you 100 or so more pages.
  Check the door open sensor flag, PS1. Also check the toner level sensor and the toner cartridge itself for damage. It can also be caused by a defective DC controller. You can verify this by substituting a known good DC controller if possible

• Code: 18
• Display: 18 MIO Not Ready
• Description: The printer is not connected to a LAN when it’s expecting to see a LAN. Terminate the port on the printer with a BNC T and two 50 ohm termination’s.
  The MIO card is defective or maybe just not seated correctly. Remove the card and reseat it, try swapping with a know good card from another printer. Replace if necessary.

• Code: 20
• Display: 20 Memory Overflow
• Description: A large print job has exceeded the memory capacity of the printer. Verify that the SIMMS or memory cards are seated. Add more memory or simplify the print job.

• Code: 21
• Display: 21 Print Overrun
• Description: The print job is to complex, enable page protect from the control panel and from the software. You may need additional memory.
  Same as above, Press GO to resume printing.

• Code: 22
• Display: 22 Error I/O
• Description: Config Error/ Par I/O Error/MIO Error
  I/O configuration for the computer or printer is incorrect. Configure is properly.
  Check I/O Cable, it could be the wrong cable or damaged. Are you using a non-HP MIO device?

• Code: 23
• Display: 23 I/O Not Ready
• Description: The I/O card is not accepting data. May not be connected – check cabling – or it may be defective. Reseat the card and if available, swap with a known working card. Watch the termination’s on the network cabling.

• Code: 24
• Display: 24 Job Memory Full
• Description: The print job is too complex to be processed. Laser printers are page printers and require the entire page to be processed before beginning to print. Simplify the print job by removing font changes and/or graphics. Add more memory.

• Code: 30
• Display: 30
• Description: An I/O time-out or a prompt for user interaction like a manual feed has been exceeded. Check the I/O connections and make sure the proper media is being used.
  This is an unexpected PostScript firmware error. Reseat the PostScript SIMM and/or replace it
  PCL file was sent to the printer while in PostScript mode or the PostScript file contains bad data, or you have experienced and application error (crash). You need to check the configuration of your printer and drivers, reset the printer, try issuing an initialization command from within the application. May need to reload your PostScript print driver file.

• Code: 40
• Display: 40
• Description: Make sure computer and printer are set to the same baud rates. Reset as needed.
  Check the MIO card, remove, clean contacts, reinstall. Replace if defective An abnormal connection break may have occurred during data transfer – Press Continue or Go to clear this error message.

• Code: 43
• Display: 43
• Description: This indicates a communication problem between the formatter PCA and an optional interface installed (such as a network card). Remove and reseat the optional interface card. If the problem continues, remove the optional interface card and set the printer for standard parallel interface by taking off-line and holding down ‘Menu’ key for 5-10 seconds. Scroll through items until ‘I/O =’ appears and use the +/- key to display parallel and the enter key to select. Then put the printer back online and send a test job from the host computer via the parallel cable. If this is successful, you have a problem with the optional I/O card and should replace it or reset it.

• Code: 50
• Display: 50 Fuser Error
• Description: defective heater, termistor, termoswich, triac

• Code: 51
• Display: 51 Loss
  of beam detect
• Description: Laser shutter blocked or damaged
  Damaged fiber optic cable
  Defective Laser PCA – replace
  Defective Toner Cartridge – Replace with different cartridge, even empty for testing
  Defective Laser Scanner Assembly – Replace

• Code: 52
• Display: 52
• Description: incorrect scanner speed and is generally the same as an error 51.

• Code: 55
• Display: 55
• Description: On this is due to the DC controller not receiving the proper information upon startup. Check the connectors on the DC controller and power supply. If you don’t hear the motor immediately and you don’t have a paper jam, change the power supply.

• Code: 57
• Display: 57
• Description: (X=2, 3 or 4) Fan motor faulty, check fan number X or duplexor fan and replace as necessary
  57.1 Gears siezed, faulty top cover switch, faulty AC interlock switch, J010 loose or faulty, bad main motor PCA

• Code: 58
• Display: 58
• Description: Error 58.1 & 58.2 Improperly seated paper cassette
  58.1/58.2 Paper cassette is impoperly inserted
  58.X Tray/Lifter Malfunction if X=1: Tray 2 lifter, X=2: Tray 3 lifter, X=3: Tray 1 lifter, X=4: Tray 4 lifter Press SELECT to continue

• Code: 59
• Display: 59
• Description: Add Memory
  Not enough memory for PostScript option. Verify SIMM’s are seated properly, replace any defective
  59.X Main motor malfunciton X=1: Main motor startup failure, X=2: Main motor rotation failure

• Code: 62.X
• Display: 62.X
• Description: 62.0 Service, 62.1-4 Service, 62.5 Service, 62.6 Service All Printers
  1. Improperly seated SIMMs or font cartridge – remove, check/clean contacts re-install and try again. Try with SIMMs or font cartridge removed to be sure error clears.
  2. Defective Internal Memory – Replace Formatter PCA, check all cables first!

• Code: 67
• Display: 67
• Description: Defective formatter PCA
  This could be a temporary error which can be corrected by cycling the power
  Can be caused by field replaceable units (FRU’s) not installed correctly. Check and reinstall.

• Code: 79
• Display: 79
• Description: Software/drivers, Memory PCA’s, Font-Macro-Personality Cartridges, option I/O Cards. Defective toner cartridge in the Laserjet 4 Plus only. Remove any accessories (font cartridges, memory PCA’s, SIMMs, etc.) plugged into the formatter card and try again. If the problem persists and is application specific, verify proper setup with application vendor.
  Defective Formatter PCA – Replace with known operational board and try again.

• Code: 80
• Display: 80
• Description: Improper MIO connection – look at pins on formatter MIO connection
  Defective MIO Card – Replace card
  Defective Formatter Card – Replace card

• Code: 89
• Display: 89
• Description: The PostScript ROM’s have bent or broken pins inspect the pins and reseat if necessary
  Check to see that the ROM SIMM’s are in the proper location and oriented properly
  This can also be a temporay error, try power cycling the printer
  The PostScript ROM’s/SIMM are defective

Solved HP LaserJet 8100 Error codes

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