HP Color M553 error codes with quick guide

– Compatible Printer model: HP Color M553
– HP Color M553 Error Codes with instructions guide:
HP Color LaserJet Enterprise M553

Code: 10.0X.00
Display: 10.0X.00 Supply memory error
Description: • 10.00.00 Black toner cartridge • 10.01.00 Cyan toner cartridge • 10.02.00 Magenta toner cartridge • 10.03.00 Yellow toner cartridge The printer is unable to read the toner cartridge data. The toner cartridge is present but defective. When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error. If multiple supplies have this error, a 10.0X.Y0 error for the first supply detected with the error displays. After the user resolves the error that corresponds to the first supply, another 10.0X.00 error displays for the next supply. This continues for all supplies memory errors.
Remedy: 1. Open the front door and remove the toner cartridge suspected. 2. Check the supplies memory chip. If it is damaged, replace the toner cartridge. 3. Reinsert the toner cartridge. 4. Close the front door.5. If the message displays again, turn the printer off, then on again.6. If the error persists, replace the toner cartridge suspected.7. If the error persists elevate the case using standard procedures.

Code: 10.0X.10
Display: 10.0X.10 Supply memory error
Description: The printer is unable to read the toner cartridge data. The toner cartridge is present but defective. When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error. If multiple supplies have this error, a 10.0X.10 error for the first supply detected with the error displays. After the user resolves the error that corresponds to the first supply, another 10.0X.Y0 error displays for the next supply. This continues for all supplies memory errors. • 10.00.10 : Black toner cartridge • 10.01.10 : Cyan toner cartridge • 10.02.10 : Magenta toner cartridge • 10.03.10: Yellow toner cartridge
Remedy: 1. Open the front door and remove the toner cartridge.2. Check the supplies memory chip. If it is damaged, replace the toner cartridge.3. Reinsert the toner cartridge.4. Close the front door. If the message reappears, turn the printer off, and then on again.5. If the error persists, replace the toner cartridge.6. If the error persists elevate the case using standard procedures.

Code: 10.0X.15
Display: 10.0X.15 Install <supply>
Description: A supply is either not installed or not correctly installed in the printer. The 10.XX.15 is an event log only message, it will not show on the control panel. The only message to display will be Install <Supply>message. • 10.00.15: Black toner cartridge (event code) • 10.01.15: Cyan toner cartridge (event code) • 10.02.15: Magenta toner cartridge (event code) • 10.03.15: Yellow toner cartridge (event code)
Remedy: Replace or reinstall the toner cartridge correctly to continue printing.

Code: 10.0X.25
Display: 10.0X.25 Wrong cartridge in <color> slot
Description: The printer displays this message when a toner cartridge is installed in the wrong slot. The 10.XX.25 is an event log only message, it will not show on the control panel. The only message to display will be Wrong cartridge in <color> slot message. The indicated cartridge is installed in the wrong position: • 10.00.25: Black toner cartridge (event code) • 10.01.25: Cyan toner cartridge (event code) • 10.02.25: Magenta toner cartridge (event code) • 10.03.25: Yellow toner cartridge (event code)
Remedy: From left to right, the toner cartridges should be installed in this order: • Yellow • Magenta • Cyan • Black Reinstall the toner cartridges in the correct slots.

Code: 10.0X.35
Display: 10.0X.35 Incompatible <supply>
Description: The printer displays this message when the indicated supply is not compatible with this printer. The 10.XX.35 is an event log only message, it will not show on the control panel. The only message to display will be Incompatible <supply> message. • 10.00.35: Black toner cartridge (event code) • 10.01.35: Cyan toner cartridge (event code) • 10.02.35: Magenta toner cartridge (event code) • 10.03.35: Yellow toner cartridge (event code)
Remedy: Install a supply that is designed for this printer. See the printer repair and replacement service manual for the correct supply part numbers.

Code: 10.0X.60
Display: 10.0X.60 <Supply> low
Description: The printer indicates when a supply level is low. Actual toner cartridge life might vary. You do not need to replace the toner cartridge at this time unless print quality is no longer acceptable. The 10.XX.60 is an event log only message, it will not show on the control panel. The only message to display will be <Supply> low message. • 10.00.60: Black toner cartridge (event code) • 10.01.60: Cyan toner cartridge (event code) • 10.02.60: Magenta toner cartridge (event code) • 10.03.60: Yellow toner cartridge (event code)
Remedy: If print quality is no longer acceptable, replace the toner cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life.

Code: 10.0X.69
Display: 10.0X.69 <Supply> very low
Description: The printer indicates when a supply level is very low. Actual toner cartridge life might vary. Consider having a replacement toner cartridge available to install when print quality is no longer acceptable. You do not need to replace the toner cartridge at this time unless the print quality is no longer acceptable. The 10.XX.69 is an event log only message, it will not show on the control panel. The only message to display will be <Supply> very low message. • 10.00.69: Black toner cartridge very low (event code) • 10.01.69: Cyan toner cartridge very low (event code) • 10.02.69: Magenta toner cartridge very low (event code) • 10.03.69: Yellow toner cartridge very low (event code)
Remedy: If print quality is no longer acceptable, replace the toner cartridge.

Code: 10.0X.70
Display: 10.0X.70 Printing past very low
Description: The printer indicates when one of the consumables is very low. The actual remaining consumable life might vary. You do not need to replace the toner cartridge at this time unless the print quality is no longer acceptable. The 10.XX.70 is an event log only message, it will not show on the control panel. The only message to display will be a warning message <Supply> very low . • 10.00.70: Black toner cartridge (event code) • 10.01.70: Cyan toner cartridge (event code) • 10.02.70: Magenta toner cartridge (event code) • 10.03.70: Yellow toner cartridge (event code)
Remedy: If print quality is no longer acceptable, replace the toner cartridge.

Code: 10.0X.92
Display: 10.0X.92 <Cartridge> error
Description: Toner cartridges not engaged. • 10.00.92: Black toner cartridge • 10.01.92: Cyan toner cartridge • 10.02.92: Magenta toner cartridge • 10.03.92: Yellow toner cartridgedge
Remedy: 1. Open front door, Remove and reinstall toner cartridge. 2. Check toner cartridge for any damage or defects. 3. Replace the toner cartridge. 4. If the error persists elevate the case using standard procedures.

Code: 10.22.15
Display: 10.22.15 Install transfer unit
Description: The transfer unit has been removed or is installed incorrectly.
Remedy: Install the transfer unit. If already installed, remove the transfer unit and then reinstall it. If the printer could not find the ITB contact alienation home position, check the ITB alienation sensor SR5. Use the ITB Contact/Alienation in the Component Test to verify that the ITB alienation mechanism is functioning properly. If it is not, replace the fuser drive assembly. Check and reconnect the connector (J15) of the T1 roller alienation sensor, connectors (J2504 and J2502) on the high-voltage power supply T PCA and connector (J131) on the DC controller PCA.

Code: 10.22.60
Display: 10.22.60 Transfer Kit low 10.22.69 Transfer Kit very low
Description: The printer indicates when a supply level is low or very low.
Remedy: Replace the ITB kit when print quality becomes unacceptable.

Code: 10.22.69
Display: 10.22.60 Transfer Kit low 10.22.69 Transfer Kit very low
Description: The printer indicates when a supply level is low or very low.
Remedy: Replace the ITB kit when print quality becomes unacceptable.

Code: 10.22.70
Display: 10.22.70 Transfer Kit Printing past very low
Description: The printer indicates when a supply level is very low.
Remedy: Replace the ITB kit.

Code: 10.23.15
Display: 10.23.15 Install Fuser kit
Description: The fuser is either not installed, or not correctly installed in the printer.
Remedy: Remove, and then reinstall the fuser. Make sure that the fuser is fully seated.

Code: 10.23.60
Display: 10.23.60 Fuser Kit low
Description: The printer indicates when a supply level is low.
Remedy: Replace the fuser kit. NOTE: After replacing the fuser kit, reset the fuser page counter by selecting the new fuser kit in the reset supplies menu.

Code: 10.23.70
Display: 10.23.70 Replace Fuser Kit
Description: The printer indicates when the fuser kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement fuser kit available to install when print quality is no longer acceptable. The fuser kit does not need to be replaced now unless the print quality is no longer acceptable.
Remedy: Replace the fuser kit.

Code: 10.31.60
Display: 10.31.60 Toner collection unit almost full
Description: Toner collection unit is almost full.
Remedy: Replace the toner collection unit.

Code: 10.31.70
Display: 10.31.70 Replace Toner Collection Unit
Description: The printer indicates when a toner collection unit is at its estimated end of life.
Remedy: Replace the toner collection unit. NOTE: Printing past the Replace Toner Collection Unit message is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the printer.

Code: 10.99.31
Display: 10.99.31 Non-HP supply in use.
Description: The printer displays this message when a used supply (a remanufactured or refilled genuine HP or non-HP product) has been installed. The 10.99.31 is an event log only message, it will not show on the control panel. The only message to display will be Used supply in use message.
Remedy: The toner cartridge has been previously used. Touch the OK to continue. NOTE: Removing a cartridge from one printer and then installing it in a different printer (for testing functionality) will cause this event code.

Code: 10.99.34
Display: 10.99.34 Used supply in use
Description: The printer displays this message when a used supply (a remanufactured or refilled genuine HP or non-HP product) has been installed. The 10.99.34 is an event log only message, it will not show on the control panel. The only message to display will be Used supply in use message.
Remedy: The toner cartridge has been previously used. Touch the OK to continue. NOTE: Removing a cartridge from one printer and then installing it in a different printer (for testing functionality) will cause this event code.

Code: 10.99.40
Display: 10.99.40 Genuine HP supplies installed
Description: The printer displays this message when a new cartridge has been installed and all cartridges are Genuine HP.
Remedy: Touch the (OK) to continue.

Code: 10.99.41
Display: 10.99.41 Unsupported Supply in use
Description: The indicated toner cartridge is for a different printer.
Remedy: Remove the indicated toner cartridge, and then install the correct cartridge for this printer.

Code: 11.00.01
Display: 11.00.01 or 11.00.02 Internal clock error
Description: The printer real time clock has experienced an error. 01=dead clock 02=dead real time clock
Remedy: 1. Whenever the printer is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter.

Code: 11.00.02
Display: 11.00.01 or 11.00.02 Internal clock error
Description: The printer real time clock has experienced an error. 01=dead clock 02=dead real time clock
Remedy: 1. Whenever the printer is turned off and then turned on again, set the time and date on the control panel. 2. If the error persists, you might need to replace the formatter.

Code: 13.00.00
Display: 13.00.00
Description: Generic jam event code.
Remedy: Check the printer for a jam.

Code: 13.00.EE
Display: 13.00.EE
Description: Unknown door open.
Remedy: make sure that all of the doors and covers are closed.

Code: 13.A3.DX
Display: 13.A3.DX
Description: Media Delay Jam in Tray X. Media did not reach the Tray 3 Feed sensor (SR21) in the designated amount of time printing from Tray X. The 550 Sheet feeders can be stacked for 3 extra trays. These trays have all the same sensors and connectors. • 13.A3.D3 Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 3. • 13.A3.D4 Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 4. • 13.A3.D5 Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 5.
Remedy: 1. Open Tray X, remove any jammed paper, and then close the tray.2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark and over the tab on the tray. 4. Make sure that the Tray X pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. 6. If printer has multiple 550 sheet feeders swap feeder position and test. 7. Check the connectors at the sensor (J1904), feed motor (J1903), on the Paper Feeder controller PCA for Tray 3. 8. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests9. Test SR21 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.10. Run the Tray X pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly.11. If the error persists, replace the paper pickup assembly.

Code: 13.A4.DX
Display: 13.A4.DX
Description: Media Delay Jam in Tray X. Media did not reach the Tray 4 Feed sensor (SR21) in the designated amount of time printing from Tray X. The 550 Sheet feeders can be stacked for 3 extra trays. These trays have all the same sensors and connectors. • 13.A4.D4 Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 4. • 13.A4.D5 Media did not reach the Tray 3 feed sensor in the designated amount of time printing from Tray 5.
Remedy: 1. Open Tray X, remove any jammed paper, and then close the tray.2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark and over the tab on the tray. 4. Make sure that the Tray X pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. 6. If printer has multiple 550 sheet feeders swap feeder position and test. 7. Check the connectors at the sensor (J1904), feed motor (J1903), on the Paper Feeder controller PCA for Tray 4. 8. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests9. Test SR21 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.10. Run the Tray X pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly.11. If the error persists, replace the paper pickup assembly.

Code: 13.A5.D5
Display: 13.A5.D5
Description: Media Delay Jam in Tray X. Media did not reach the Tray 5 Feed sensor (SR21) in the designated amount of time printing from Tray X. • 13.A5.D5 Media did not reach the Tray 5 feed sensor in the designated amount of time printing from Tray 5.
Remedy: 1. Open Tray X, remove any jammed paper, and then close the tray.2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark and over the tab on the tray. 4. Make sure that the Tray X pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. 6. If printer has multiple 550 sheet feeders swap feeder position and test. 7. Check the connectors at the sensor (J1904), feed motor (J1903), on the Paper Feeder controller PCA for Tray 5. 8. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests9. Test SR21 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.10. Run the Tray X pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly.11. If the error persists, replace the paper pickup assembly.

Code: 13.Ax.FF
Display: 13.Ax.FF
Description: Residual Media Jam in Tray X. This jam occurs when residual media is detected at the Tray X feed sensor (SR21). • 13.A3.FF Residual Media Jam in Tray 3 • 13.A4.FF Residual Media Jam in Tray 4. • 13.A5.FF Residual Media Jam in Tray 5.
Remedy: action1. Open Tray X, remove any jammed paper, and then close the tray.2. Open and close the upper right door to allow the printer to attempt to clear the jam.3. Make sure that the Tray X pickup, feed, and separation roller are installed correctly and show no damage or wear.4. Clean or replace the pickup/feed rollers as needed.5. Check the connectors at the sensor (J1904), feed motor (1903), and the Paper Feeder controller PCA.6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests7. Test SR21 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.8. Run the Tray X pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly.9. If the error persists, replace the paper pickup assembly.

Remedy: 1. Open upper right door and check for media jammed in feed area.2. Test the top of page sensor (SR6) to ensure that it moves freely.3. Check the ITB and T2 roller at transfer area, make sure everything is properly seated and there are no damaged parts.4. Ensure the type and quality of the media that you are using meet HP specifications.5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests6. Test Registration Sensor Test (TOP sensor) (SR6) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. If not replace the Registration assembly.7. Test the Media Width sensors SR13 and SR14 if defective replace the Registration assembly.8. If sensor functioning properly, run a few pages to check where the leading edge of the paper actually stops. 9. Test the registration assembly and check connectors J118 and J16 on the DC Controller.10. If any test shows defective part replace the appropriate assembly.

Remedy: 1. Open upper right door and check for media jammed in feed area. 2. For Tray 1, make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark and over the tab on the tray. 3. For Tray 2, make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark and over the tab on the tray. 4. Check for worn out Tray Feed and Separation rollers, replace if found worn out. 5. Test the top of page sensor (SR6). If SR6 does not function correctly, replace the Registration assembly. 6. Test the registration assembly and check connectors J118 and J16 on the DC controller. 7. Replace parts as determined by tests.

Remedy: 1. Open upper right door and check for media jammed in feed area.2. Check under toner cartridge at transfer area, make sure everything is properly seated.3. Test the top of page sensor (SR6).

Remedy: 1. Open right cover and check for media jammed in feed area.2. Check under toner cartridge at transfer area, make sure everything is properly seated.3. Test the Fuser Loop sensor PS1 or SR9.

Code: 13.B9.Az
Display: 13.B9.Az Fuser jam
Description: Fuser delivery stay. Media stay jam at fuser area. Paper present at SR9 after specified time limit. This jam code may be caused by; An accordion jam at the fuser exit, something blocking the media before the output rollers. The output bin rollers not turning, there is very little distance from the fuser exit and the output bin. A sticky fuser exit flag, if it stuck or even delayed momentarily in the activated position.
Remedy: • 13.B9.A1 Multi-Feed jam is detected when printing from Tray 1. • 13.B9.A2 Multi-Feed jam is detected when printing from Tray 2. • 13.B9.A3 Multi-Feed jam is detected when printing from Tray 3. • 13.B9.A4 Multi-Feed jam is detected when printing from Tray 4. • 13.B9.AD Multi-Feed jam is detected when printing from the Duplexer. 1. Open the upper right door and then clear any jammed paper. 2. Ensure sure that the paper meets HP printer specifications. 3. Check Fuser delivery sensor for proper functionality and movement. 4. verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the fuser. 5. Confirm the output bin rollers are turning. 6. Remove the ITB and inspect it for damage and debris. 7. Perform Manuel Sensor Test and check SR9 Fuser delivery sensor. If found faulty then replace the Fuser assembly. 8. Perform Manuel Sensor Test and Replace the fuser assembly. 9. Replace the fuser

Code: 13.B9.Bz
Display: 13.B9.Bz Fuser jam
Description: Multi-feed jam in fuser. This jam occurs when a near complete overlap (less than 5 to 15 mm of non-overlap) multi-feed jam is detected. • 13.B9.B1 Multi-Feed jam is detected when printing from Tray 1. • 13.B9.B2 Multi-Feed jam is detected when printing from Tray 2. • 13.B9.B3 Multi-Feed jam is detected when printing from Tray 3. • 13.B9.B4 Multi-Feed jam is detected when printing from Tray 4. • 13.B9.BD Multi-Feed jam is detected when printing from the Duplexer.
Remedy: 1. Open the Right door and clear the jam in the indicated area. 2. Close the door to allow the printer to attempt to clear the jam. 3. Ensure sure that the paper meets HP printer specifications and is loaded in the trays correctly. 4. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark and over the tab on the tray. 5. Make sure that the pickup, feed, and separation roller for the specified tray are installed correctly and show no damage or wear. 6. Clean or replace the pickup/feed rollers as needed.7. Check Fuser delivery sensor for proper functionality and movement.8. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the fuser.9. Confirm the output bin rollers are turning.10. Perform Manuel Sensor Test and check SR9 Fuser delivery sensor and PS1 fuser loop sensor. If found faulty then replace the Fuser assembly.11. Perform Manuel Sensor Test and Replace the fuser assembly.

Code: 13.B9.Cz
Display: 13.B9.Cz
Description: Fuser Wrap Jam. This jam occurs when the media disappears from the fuser output sensor before a designated amount of time after the media reached the fuser output sensor (SR9). (It is determined that the media is being wrapped around the fuser roller) Z = Fuser mode • 13.B9.C1 (event code) Fuser wrap jam when Auto Sense (Normal). • 13.B9.C2 (event code) Fuser wrap jam when Normal. • 13.B9.C3 (event code) Fuser wrap jam when Light 1 or Light 2 (see event log secondary jam information for specific code). • 13.B9.C4 (event code) Fuser wrap jam when Heavy 1. • 13.B9.C5 (event code) Fuser wrap jam when Heavy 2. • 13.B9.C6 (event code) Fuser wrap jam when Heavy media 3. • 13.B9.C7 (event code) Fuser wrap jam when Glossy media 1. • 13.B9.C8 (event code) Fuser wrap jam when Glossy media 2. • 13.B9.C9 (event code) Fuser wrap jam when Glossy media 3. • 13.B9.CB (event code) Fuser wrap jam when Transparency. • 13.B9.CC (event code) Fuser wrap jam when Label. • 13.B9.CD (event code) Fuser wrap jam when Envelope 1 or Envelope 2 (see event log secondary jam information for specific code).
Remedy: 1. Open the upper right door and then clear any jammed paper. 2. Ensure sure that the paper meets HP printer specifications. 3. Remove the fuser, and then remove any paper wrapped around the fuser roller. 4. Reinstall the fuser, and then close the door. 5. Print a cleaning page to make sure that all of the toner is removed from the fuser roller. 6. Use the manual sensor tests to toggle the fuser output sensor (SR9). If the sensor is not functioning correctly, replace the fuser assembly. 7. If the error persists, the fuser roller or pressure roller might be damaged. Replace the fuser.

Code: 13.B9.Dz
Display: 13.B9.Dz
Description: Fuser delivery delay jam Media did not reach Fuser sensor SR9 specified time. • 13.B9.D1 Fuser delivery delay jam when printing from Tray 1. • 13.B9.D2 Fuser delivery delay jam when printing from Tray 2. • 13.B9.D3 Fuser delivery delay jam when printing from Tray 3. • 13.B9.D4 Fuser delivery delay jam when printing from Tray 4. • 13.B9.DD Fuser delivery delay jam when printing with the Duplexer.
Remedy: The following are possible causes and areas that should be investigated. • The paper jam is found wrapped around the fuser roller. In this case it is a sign of a worn out fuser. • The paper jam is found underneath the toner cartridge or in the transfer area. In this case it could be the drum drive or the white collar that holds the toner cartridge in position has broken. • Fuser drive or delivery issue. 1. Determine where the Jam is located. 2. Open upper right door and check under the toner cartridge. 3. Remove the fuser and check for media or obstructions. Media Stopped before Fuser 1. Thoroughly check the duplex paper path and the ITB/Transfer area for issues with rollers, jammed paper or any potential obstructions that might be causing the jam 2. Verify that the transfer roller is seated properly and not worn or deformed. Replaced it if necessary. 3. Inspect the Transfer feed assembly for debris or damage. Replace Right door sub Assembly. Media Stopped In or At the Fuser 1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage and/or damage. Replace Fuser as needed. 2. Verify that fuser inlet guide is not detached or broken 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 4. Test the Fuser Delivery sensor (SR9) using the manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 5. Touch Component Test. 6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Motor Assembly. If media Did not Stop ‘IN FUSER’ or at ‘Toner/Transfer Area. 1. Check paper path between transfer area and the fuser. 2. Inspect the small belts in the paper path between the Transfer Roller and the fuser for damage or movement issues. Replace if necessary. 3. Check if Belts are worn, dirty or damaged. 4. If media has stopped in this area and will not progress beyond feed-guide assembly CLEAN, Repair or Replace the feed-guide assembly.

Code: 13.B9.FF
Display: 13.B9.FF
Description: Residual Media jam Fuser Output Sensor Paper present at SR9 after specified time limit or on power up.
Remedy: 1. Open the top and rear cover and clear the jam in the indicated area. 2. Close the covers to allow the printer to attempt to clear the jam. 3. Verify the media meets HP specification for the printer. 4. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or damage. Replace the fuser as needed. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test the Fuser Delivery sensor (SR9) using the manual sensor test to verify the sensor is functioning correctly. If it is not, replace the fuser. 7. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they are not, replace the Fuser Motor Assembly.

Code: 13.D3.Bz
Display: 13.D3.Bz
Description: Multi-feed to duplex re-feed jam • 13.D3.B1 The fuser is printing in fuser mode Auto Sense special case distinguished from ‘typed’ Normal. • 13.D3.B2 The fuser is printing in fuser mode Normal. • 13.D3.B3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.B4 The fuser is printing in fuser mode Heavy 1. • 13.D3.B5 The fuser is printing in fuser mode Heavy 2. • 13.D3.B6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.B7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.B8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.B9 The fuser is printing in fuser mode Glossy media 3.
Remedy: 1. Make sure that customer is using HP Genuine cartridge and again test this printer with another working or new cartridge.2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only.3. Test duplexing from multiple trays to see if issue is TRAY specific or not. If jam occurs from specific tray Troubleshoot tray pick and feed issue.4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to print on.5. Remove the duplexer and clean the printer duplex path properly for any debris or dust.6. Check and Clean the status charge eliminator properly. (Next to transfer roller).7. Ensure all connections to duplex on the DC are properly seated.8. If needed replace the Duplex unit and the Fusing assembly and test.

Code: 13.D3.Dz
Display: 13.D3.Dz
Description: Late to duplex re-feed jam. • 13.D3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from ‘typed’ Normal. • 13.D3.D2 The fuser is printing in fuser mode Normal. • 13.D3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.D4 The fuser is printing in fuser mode Heavy 1. • 13.D3.D5 The fuser is printing in fuser mode Heavy 2. • 13.D3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.D9 The fuser is printing in fuser mode Glossy media 3
Remedy: 1. Open the right door and clear all paper from jam area.2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only.3. Test duplexing from multiple trays to see if issue is TRAY specific or not. If jam occurs from specific tray troubleshoot tray pick and feed issue.4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to print on.5. Ensure all connections to duplex on the DC are properly seated.6. If needed replace the Duplex unit and the Fusing assembly and test.

Solved HP Color M553 Error codes

Code: 13.E5.FF
Display: 13.E5.FF
Description: A power on jam has occurred
Remedy: Check the printer for a jam.

Code: 13.EA.FF
Display: 13.EA.FF
Description: A door jam has occurred.
Remedy: Check the printer for a jam. See the clear jams section in the service manual. Use the component test to isolate a faulty door switch or sensor.

Code: 13.EE.FF
Display: 13.EE.FF
Description: A door jam has occurred.
Remedy: Check the printer for a jam. See the clear jams section in the service manual. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

Code: 13.FF.EE
Display: 13.FF.EE
Description: A power on jam has occurred
Remedy: Check the printer for a jam. See the clear jams section in the service manual.

Code: 13.FF.FF
Display: 13.FF.FF
Description: A power on residual paper jam has occurred. This error has no specific sensor designated. It could be any sensor in the media feed path.
Remedy: action1. Check the printer for a jam.2. Look for media present or obstructions in paper path. View event log to determine if other Jam errors are occurring and troubleshoot those errors.3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.4. Replace parts as determined by Sensor tests or obstructions.

Code: 20.00.00
Display: 20.00.00 Insufficient memory <device>
Description: Event log message 20.00.00. The printer does not have enough memory to print the page. The printer received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy: Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add printer memory.

Code: 21.00.00
Display: 21.00.00 Page Too Complex Event log error message 21.00.00.
Description: The printer displays this message to indicate that the page decompression process was too slow for the printer.
Remedy: Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.

Code: 33.02.01
Display: 33.02.01 Used board/disk installed
Description: Used board disk installed. An encrypted board or disk with existing data previously locked to a different printer has replaced the original. If you continue, data is permanently lost.
Remedy: 1. Reinstall the used board or disk back into its original printer. 2. To save the data on the board or disk, turn the printer off. replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button.

Code: 41.02.00
Display: 41.02.00 Error
Description: A beam detected misprint error occurred.
Remedy: 1. To clear the error message, touch OK.2. If the error persists, turn the printer off, and then on again.3. If the error returns, check the wire harness from the laser/scanners to the DC controller.

Code: 41.03.FZ
Display: 41.03.FZ Unknown Misprint Error
Description: This is a general misprint error. Either media is loaded off-center with the side guides in the tray or a media width sensor failure occurred from an unknown tray
Remedy: 1. Reload the tray, verifying that the guides in the tray are flush with the loaded media in the tray.2. Try the print job again. Watch the mechanism to see if it is functioning correctly. If the linkage is broken, replace the paper tray.3. If the error persists, print a Configuration Page and note the paper size for the tray in question. • If the size is not reported correctly, run the tray size sensor test in the Diagnostic menu. • If the tray size sensors test as GOOD, replace the paper tray. • If the tray size sensors test as BAD, check the cable connections between the tray size sensor and the DC Controller. If the cable connections are plugged in correctly and the cables are not compromised, replace the correct component that contains the tray size sensing switches.

Code: 41.03.YZ
Display: 41.03.YZ Unexpected size in tray <X>
Description: The printer detected a different paper size than expected.
Remedy: 1. Touch OK to use another tray. 2. Print a configuration page to verify the size and type to which the trays are set. 3. Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted to the correct paper size. 4. Verify that the error is not occurring as a result of an unexpected paper size trigger caused by a multipage feed. 5. Verify that the Toner cartridge and the transfer roller are seated properly. 6. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. 7. Check paper path sensors SR6 and SR9 for proper operation and that they do not stick at all. Replace any damaged sensor or assembly. 8. Check paper width sensors SR13 and SR14 for proper operation and that they do not stick at all. Replace any damaged sensor or assembly. 9. Reconnect the connectors for the media sensor, intermediate-transfer belt, and the DC controller PCA. NOTE: • SR6 Top Sensor connects to DCC on J118. • SR9 Fuser Delivery sensor connects to Fuser PCA on J2603 then to interconnect J50 then to DCC on J116. • SR13 and SR14 Media Width sensors connect to DCC on J118. 10. Test registration assembly motor and clutch. If not function properly replace the registration assembly. If the error persists, replace the lifter assembly.

Code: 41.04.YZ
Display: 41.04.YZ Printer Error
Description: An unknown misprint error occurred on the printer. Y = Type, Z = Tray
Remedy: 1. Touch OK to clear the error.2. If error does not clear, turn the printer off, and then on again.3. Swap out or re-seat each toner cartridge to test it.4. Check the toner cartridges before replacing any other parts (HP original?, connectors, etc.).5. Re-seat the connections to the laser/scanner and the DC controller.6. If the error persists, replace the affected laser/scanner.7. Replace the DC controller.

Code: 41.05.YZ
Display: 41.05.YZ Unexpected type in tray <X>
Description: The printer can detect the type of paper in the paper path, and it adjusts the print mode accordingly. The printer uses two types of media sensors: • Reflection: Detects the glossiness of the paper. • Transmission: Detects the thickness of the paper. Tray X is loaded with a media type (transparencies, envelopes, etc.) that is different than what they tray is configured to use. Y = Expected type, Z = Detected type
Remedy: 1. Load the tray with the size and type of paper indicated, or use another tray if available.2. If this message displays and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings.3. Check all application and printer settings to make sure that the Type setting is correct.

Code: 41.XX.YZ
Display: 41.XX.YZ Error To continue, touch “OK”
Description: This section covers all other errors of the form 41.XX.YZ not covered in the previous sections. A printer error has occurred. XX = error type Y = fuser mode Z = input tray
Remedy: 1. To clear the message, touch the OK button.2. If the message displays again, turn the printer off, and then on again.3. If the error persists, replace the DC Controller PCA.

Code: 47.00.XX
Display: 47.00.XX
Description: Back channel internal error.
Remedy: 1. Turn the printer off, and then on again.2. Re-send the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Remedy: action1. Turn the printer off, and then on again.2. Re-send the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Code: 47.02.XX
Display: 47.02.XX
Description: Job parser internal error.
Remedy: 1. Turn the printer off, and then on again.2. Re-send the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Code: 47.03.XX
Display: 47.03.XX
Description: Print job internal error.
Remedy: action1. Turn the printer off, and then on again.2. Re-send the print job.3. If the error persists, clear the active partition by using the Partial Clean item in the Preboot menu.

Code: 49.XX.YY
Display: 49.XX.YY Error To continue turn off then on
Description: A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error.
Remedy: 1. Turn the printer off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the printer firmware might help resolve the error. See the printer user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product’s power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause.

Code: 50.1X
Display: 50.1X
Description: Low fuser temperature failure
Remedy: action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser.4. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on the DC controller PCA5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.

Code: 50.1X.YZ
Display: 50.1X.YZ
Description: Low fuser temperature failure
Remedy: action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser.4. Reconnect the connector (J2603) on the fuser control PCA and connector (J116) on the DC controller PCA5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.

Code: 50.2X.YZ
Display: 50.2X.YZ
Description: Fuser warm-up error
Remedy: action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the printer power source. Make sure that the power source meets printer requirements. Make sure that the printer is the only device using the circuit.4. Check the connector (J50) between the fuser and printer. If the connector is damaged, replace the connector assembly or the Fuser5. Reconnect the connector (J128) on the DC controller PCA, connector (J600) on the low voltage power supply assembly and the connectors (J6002 and J6003) on the fuser power supply assembly6. If the issue persists, replace the fuser.7. If error still remains, replace the fuser power supply assembly. Fuser Power Supply assembly Part number: RM2-7125-000CN 8. Replace the low-voltage power assembly.

Code: 50.3X.YZ
Display: 50.3X.YZ
Description: High fuser temperature
Remedy: 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Make sure that there is no residual paper in the fuser. 3. Check the paper type setting in the printer control panel menus and in the print driver. Make sure that the settings match and are correct for the type of media being used. 4. Check the connector (J50) between the fuser and printer. If the connector is damaged, replace the connector assembly or the Fuser. 5. If the issue persists, replace the fuser. 6. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.

Code: 50.4X.YZ
Display: 50.4X.YZ
Description: Drive circuit fault
Remedy: 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Check the printer power source. Make sure that the power source meets printer requirements. Make sure that the printer is the only device using the circuit. NOTE: If the printer does not meet the power requirement of 43 to 67Hz frequency, the fuser temperature control does not work properly and this will cause the malfunction. 3. Reconnect the connector (J128) on the DC controller PCA. 4. Replace the fuser power supply assembly.

Code: 50.6X.YZ
Display: 50.6X.YZ
Description: Open fuser circuit (heating element failure)
Remedy: 1. Remove and reinstall the fuser. Make sure that it is seated correctly. 2. Check the connector (J50) between the fuser and printer. If the connector is damaged, replace the connector assembly or the Fuser. 3. If the issue persists, replace the fuser.4. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.

Code: 50.7X.YZ
Display: 50.7X.YZ
Description: Fuser pressure-release mechanism failure
Remedy: action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Check the gear for releasing pressure of the fuser. If the gear is damaged, replace the fuser.3. Check the gear for releasing pressure of the fuser on printer side. If the gear is damaged, replace the fuser drive assembly.4. Run the sensor test in the sensor monitor mode to verify that the fuser pressure release sensor is functioning properly. If it is not, replace the fuser pressure release sensor.5. Run the fuser depressurization drive test in the actuator drive mode to verify that the fuser depressurization is functioning properly. If it is not, replace the fuser motor.6. Reconnect the connector (J79) of the fuser pressure release sensor and the connector (J115) on the DC controller PCA.7. Replace the fuser.

Code: 50.8X.YZ
Display: 50.8X.YZ
Description: Low fuser temperature 2
Remedy: 1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser.4. Reconnect the connector (J2603) on the fuser control PCA and connector (J116) on the DC controller PCA5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser PCA assembly. Fuser Power Supply assembly Part number: RM2-7125-000CN.7. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.

Code: 50.9X.YZ
Display: 50.9X.YZ
Description: High fuser temperature 2
Remedy: 1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the paper type setting in the printer control panel menus and in the print driver. Make sure that the settings match and are correct for the type of media being used.4. Check the connector (J50) between the fuser and printer. If the connector is damaged, replace the connector assembly or the Fuser.5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser PCA assembly.

Code: 50.AX.YZ
Display: 50.AX.YZ
Description: Low fuser temperature 3
Remedy: action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive assembly or fuser.4. Reconnect the connector (J2603) on the fuser control PCA and connector (J116) on the DC controller PCA5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser PCA assembly.7. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.

Code: 50.BX.YZ
Display: 50.BX.YZ
Description: High fuser temperature 3
Remedy: action1. Remove and reinstall the fuser. Make sure that it is seated correctly.2. Make sure that there is no residual paper in the fuser.3. Check the paper type setting in the printer control panel menus and in the print driver. Make sure that the settings match and are correct for the type of media being used.4. Check the connector (J50) between the fuser and printer. If the connector is damaged, replace the connector assembly or the Fuser.5. If the issue persists, replace the fuser.6. If error still remains, replace the Fuser PCA assembly.

Code: 50.WX.YZ
Display: 50.WX.YZ
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, and Z = next printer sleep state. Fuser modes and sleep states are listed after all 50.WX.YZ troubleshooting. The specific issues are: • 50.1X: Low fuser temperature • 50.2X: Fuser warm up service • 50.3X: High fuser temperature • 50.4X: Drive circuit fault • 50.6X: Open fuser circuit (heating element failure) • 50.7X: Depressurizing mechanism malfunction • 50.8X: Low fuser temperature 2 • 50.9X: High fuser temperature 2 • 50.AX: Low fuser temperature 3 • 50.BX: High fuser temperature 3
Remedy: action1. Turn the printer off, and then on.2. If the error returns, turn the printer off and ensure the printer is directly plugged into a wall outlet (remove any surge protector or UPS).3. If the error persists, try a different wall outlet (if possible), one that is preferably on a dedicated or different circuit.4. Make sure that the correct fuser model is installed in the printer and that it meets the appropriate voltage requirements.5. Make sure the fuser is seated properly.6. If the error persists, continue troubleshooting based on the individual error listed below. Fuser Modes: 0 = Photo Media 1, 2, 3 1 = Normal-Auto Sense 2 = Normal 3 = Light 1 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy Film B = Transparency C = Label D = Envelope 1 E = Rough RoughPrinter State / Sleep States 0 = Printing 1 = Standby level 1 (no temperature control) 2 = Standby level 2 (high temperature control) 3 = Standby level 3 (middle temperature control) 4 = Standby level 2 (low temperature control) 5 = Middle sleep 6 = Deep sleep F = Power off

Code: 51.00.YZ
Display: 51.00.YZ
Description: An error with the laser/scanner assembly has occurred in the printer. • 51.00.10: Beam detect error • 51.00.19: Laser malfunction
Remedy: 1. Turn the printer off, and then on2. Check the connections to the laser scanners from the DC controller PCA (Connectors J126 and J127 On DCC).3. If the error persists, replace the laser scanner assembly.

Code: 52.00.00
Display: 52.00.00/52.00.20 Scanner Startup/Rotation error
Description: A printer laser scanner error occurred. • 52.00.00 . Laser scanner startup error. • 52.00.20 . Laser scanner rotation error.
Remedy: 1. Turn the printer off, and then on2. Reconnect the connector (J47) on the laser driver PCA and connector (J103) on the DC controller PCA.3. If the error persists, replace the laser scanner assembly.

Code: 52.00.20
Display: 52.00.00/52.00.20 Scanner Startup/Rotation error
Description: A printer laser scanner error occurred. • 52.00.00 . Laser scanner startup error. • 52.00.20 . Laser scanner rotation error.
Remedy: 1. Turn the printer off, and then on2. Reconnect the connector (J47) on the laser driver PCA and connector (J103) on the DC controller PCA.3. If the error persists, replace the laser scanner assembly.

Code: 54.00.01
Display: 54.00.01 / 54.00.03 (EVENT LOG ONLY)
Description: Environment sensor abnormality warning
Remedy: 1. Turn the printer off and then on.2. Reconnect the connector (J800) of the environment sensor and connector (J122) on the DC controller PCA.3. Replace the environment sensor.

Code: 54.00.03
Display: 54.00.01 / 54.00.03 (EVENT LOG ONLY)
Description: Environment sensor abnormality warning
Remedy: 1. Turn the printer off and then on.2. Reconnect the connector (J800) of the environment sensor and connector (J122) on the DC controller PCA.3. Replace the environment sensor.

Code: 54.00.06
Display: 54.00.06 or 54.00.14 or 54.00.19 (EVENT LOG ONLY)
Description: Registration density sensor failure
Remedy: 1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. Clean toner dust and debris from the front and rear density sensors and surrounding areas using compressed air and/or soft brush. NOTE: To clean the density sensors open right and front doors and remove both the Fuser and ITB. Close front door to expose the density sensors for cleaning. 3. Reconnect the connector (J120) on the DC controller PCA. 4. If the error persists, replace the registration density sensor assembly.

Code: 54.00.14
Display: 54.00.06 or 54.00.14 or 54.00.19 (EVENT LOG ONLY)
Description: Registration density sensor failure
Remedy: 1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. Clean toner dust and debris from the front and rear density sensors and surrounding areas using compressed air and/or soft brush. NOTE: To clean the density sensors open right and front doors and remove both the Fuser and ITB. Close front door to expose the density sensors for cleaning. 3. Reconnect the connector (J120) on the DC controller PCA. 4. If the error persists, replace the registration density sensor assembly.

Code: 54.00.19
Display: 54.00.06 or 54.00.14 or 54.00.19 (EVENT LOG ONLY)
Description: Registration density sensor failure
Remedy: 1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. Clean toner dust and debris from the front and rear density sensors and surrounding areas using compressed air and/or soft brush. NOTE: To clean the density sensors open right and front doors and remove both the Fuser and ITB. Close front door to expose the density sensors for cleaning. 3. Reconnect the connector (J120) on the DC controller PCA. 4. If the error persists, replace the registration density sensor assembly.

Code: 54.01.05
Display: 54.01.05 (EVENT LOG ONLY)
Description: Media sensor is out of calibration range
Remedy: 1. Clean the media sensor assembly with lint-free cloth. Turn the power off and then on. 2. Reconnect the connector (J3) of the media sensor assembly and connector (J124) on the DC controller PCA. 3. Replace the registration assembly.

Code: 54.06.21
Display: 54.06.21 (EVENT LOG ONLY)
Description: Primary laser/scanner beam detect abnormality
Remedy: 1. Turn the printer off, and then on.2. Check the connector (J126 and J127) on the DC controller PCA.3. If the error persists, replace the laser/scanner assembly.

Code: 54.0X.07
Display: 54.0X.07 (EVENT LOG ONLY)
Description: The printer experienced a Drum home position sensor error. • 54.05.07: Black Drum • 54.06.07: Cyan Drum • 54.07.07: Magenta Drum • 54.08.07: Yellow Drum
Remedy: 1. Turn the printer off and then on.2. Reconnect the connector (J114) on the DC controller PCA.3. Replace the Main Drive Assembly.

Code: 54.0X.0B
Display: 54.0X.0B or 54.0X.0C or 54.0X.0B or 54.0X.0C (EVENT LOG ONLY)
Description: Density sensor out of range error or Dhalf calibration failure • 54.00.0B, 54.00.0C 54.00.0D, 54.00.0E . Black • 54.01.0B, 54.01.0C 54.01.0D, 54.01.0E . Cyan • 54.02.0B, 54.02.0C 54.02.0D, 54.02.0E . Magenta • 54.03.0B, 54.03.0C 54.03.0D, 54.03.0E . Yellow
Remedy: 1. Turn the power off and then on.2. Check the supplies status page to make sure the toner cartridges are not past their useful life.3. Clean any excess toner accumulation on the printer using compressed air, soft brush or toner cloth.4. Check the ITB for damage and replace if necessary. 5. Make sure the RD sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. NOTE: To clean the density sensors open right and front doors and remove both the Fuser and ITB. Close front door to expose the density sensors for cleaning. 6. If the error persists, replace the registration sensor assembly.

Code: 54.0X.0B
Display: 54.0X.0B or 54.0X.0C or 54.0X.0B or 54.0X.0C (EVENT LOG ONLY)
Description: Density sensor out of range error or Dhalf calibration failure • 54.00.0B, 54.00.0C 54.00.0D, 54.00.0E . Black • 54.01.0B, 54.01.0C 54.01.0D, 54.01.0E . Cyan • 54.02.0B, 54.02.0C 54.02.0D, 54.02.0E . Magenta • 54.03.0B, 54.03.0C 54.03.0D, 54.03.0E . Yellow
Remedy: 1. Turn the power off and then on.2. Check the supplies status page to make sure the toner cartridges are not past their useful life.3. Clean any excess toner accumulation on the printer using compressed air, soft brush or toner cloth.4. Check the ITB for damage and replace if necessary. 5. Make sure the RD sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. NOTE: To clean the density sensors open right and front doors and remove both the Fuser and ITB. Close front door to expose the density sensors for cleaning. 6. If the error persists, replace the registration sensor assembly.

Code: 54.0X.0C
Display: 54.0X.0B or 54.0X.0C or 54.0X.0B or 54.0X.0C (EVENT LOG ONLY)
Description: Density sensor out of range error or Dhalf calibration failure • 54.00.0B, 54.00.0C 54.00.0D, 54.00.0E . Black • 54.01.0B, 54.01.0C 54.01.0D, 54.01.0E . Cyan • 54.02.0B, 54.02.0C 54.02.0D, 54.02.0E . Magenta • 54.03.0B, 54.03.0C 54.03.0D, 54.03.0E . Yellow
Remedy: 1. Turn the power off and then on.2. Check the supplies status page to make sure the toner cartridges are not past their useful life.3. Clean any excess toner accumulation on the printer using compressed air, soft brush or toner cloth.4. Check the ITB for damage and replace if necessary. 5. Make sure the RD sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. NOTE: To clean the density sensors open right and front doors and remove both the Fuser and ITB. Close front door to expose the density sensors for cleaning. 6. If the error persists, replace the registration sensor assembly.

Code: 54.0X.0C
Display: 54.0X.0B or 54.0X.0C or 54.0X.0B or 54.0X.0C (EVENT LOG ONLY)
Description: Density sensor out of range error or Dhalf calibration failure • 54.00.0B, 54.00.0C 54.00.0D, 54.00.0E . Black • 54.01.0B, 54.01.0C 54.01.0D, 54.01.0E . Cyan • 54.02.0B, 54.02.0C 54.02.0D, 54.02.0E . Magenta • 54.03.0B, 54.03.0C 54.03.0D, 54.03.0E . Yellow
Remedy: 1. Turn the power off and then on.2. Check the supplies status page to make sure the toner cartridges are not past their useful life.3. Clean any excess toner accumulation on the printer using compressed air, soft brush or toner cloth.4. Check the ITB for damage and replace if necessary. 5. Make sure the RD sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. NOTE: To clean the density sensors open right and front doors and remove both the Fuser and ITB. Close front door to expose the density sensors for cleaning. 6. If the error persists, replace the registration sensor assembly.

Code: 54.14.00
Display: 54.14.00 (EVENT LOG ONLY)
Description: CPR sensor abnormality warning
Remedy: 1. Turn the printer off, and then on. 2. Clean any excess toner accumulation on the printer using compressed air, soft brush or toner cloth. 3. Check the ITB for damage and replace if necessary. 4. Make sure the RD sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. NOTE: To clean the density sensors open right and front doors and remove both the Fuser and ITB. Close front door to expose the density sensors for cleaning. 5. Replace the ITB assembly.

Code: 55.00.01
Display: 55.00.01, 55.00.03 or 55.00.04 DC Controller Error
Description: The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out
Remedy: Turn the printer off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.

Code: 55.00.03
Display: 55.00.01, 55.00.03 or 55.00.04 DC Controller Error
Description: The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out
Remedy: Turn the printer off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.

Code: 55.00.04
Display: 55.00.01, 55.00.03 or 55.00.04 DC Controller Error
Description: The communication link between the formatter and DC controller was lost. • 55.00.01.DC controller memory error. • 55.00.03-DC controller no engine response • 55.00.04-DC controller communications time out
Remedy: Turn the printer off and then on. Verify that the all connectors on the DC controller are seated correctly. If the error persists, replace the DC controller.

Code: 55.00.05
Display: 55.00.05 Engine Firmware RFU Error
Description: The firmware upgrade failed.
Remedy: Turn the printer off and then on. If issue remains re-send upgrade.

Code: 55.01.06
Display: 55.01.06, 55.02.06 DC controller error To continue turn off then on
Description: NVRAM memory warning • 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
Remedy: Turn the printer off, then on. If the error persists, replace the DC controller PCA.

Code: 55.02.06
Display: 55.01.06, 55.02.06 DC controller error To continue turn off then on
Description: NVRAM memory warning • 55.01.06 (event code) NVRAM memory data error warning • 55.02.06 (event code) NVRAM memory access error warning
Remedy: Turn the printer off, then on. If the error persists, replace the DC controller PCA.

Code: 56.00.01
Display: 56.00.01 Illegal Input Printer Error
Description: The product experienced an illegal input.
Remedy: Turn the printer off, then on. Remove any third-party hardware and test again

Code: 56.00.YY
Display: 56.00.YY
Description: The product experienced a communication error with the optional paper trays.
Remedy: 1. Turn the printer off, then on. 2. If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder). 3. Check the input connectors for damage. If a connector is damaged, replace the connector.

Code: 57.00.01
Display: 57.00.01 Delivery Fan (FM3) failure
Description: The printer experienced Exhaust Fan (FM3) failure
Remedy: 1. Turn the printer off, then on. 2. Reconnect the connector (J2505) on the high voltage power supply T PCA and connector (J109) on the DC controller PCA. 3. Replace the exhaust fan. NOTE: Technicians can measure the voltage between the connectors (J109-8 and J109-9) on the DC controller PCA immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V, replace the delivery fan. If Voltage not present check voltages for other fans and replace the DC Controller as needed.

Code: 57.00.02
Display: 57.00.02 Cartridge fan (FM2) failure
Description: The printer has experienced a cartridge fan (FM2) error.
Remedy: 1. Turn the printer off, then on. 2. Reconnect the connectors (J6003 and J606) on the fuser power supply assembly and connector (J128) on the DC controller PCA. 3. Replace the Cartridge fan. NOTE: Technicians can measure the voltage between the connectors (J128-3 and J128-4) on the DC controller PCA immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V, replace the cartridge fan. If Voltage not present check voltages for other fans and replace the DC Controller as needed.

Code: 57.00.03
Display: 57.00.03 Power supply fan (FM1) failure
Description: The printer experienced Power supply fan (FM1) failure
Remedy: 1. Turn the printer off, then on. 2. Reconnect the connectors (J602 and J603) on the low-voltage power supply assembly and connector (J105) on the DC controller PCA. 3. Replace the Power Supply fan. NOTE: Technicians can measure the voltage between the connectors (J105-8 and J105-9) on the DC controller PCA immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V, replace the power supply fan. If Voltage not present check voltages for other fans and replace the DC Controller as needed.

Code: 57.00.04
Display: 57.00.04 Fuser Fan (FM4) failure
Description: The printer experienced Fuser Fan (FM4) failure
Remedy: 1. Turn the printer off, then on. 2. Reconnect the connector (J54) of the fuser fan, intermediate connector (J1801), connector (J2506) on the high-voltage power supply T PCA and connector (J109) on the DC controller PCA. 3. Replace the Fuser fan. NOTE: Technicians can measure the voltage between the connectors (J109-2 and J109-3) on the DC controller PCA immediately after the printer is turned on. If the voltage changes from 0V to approximately 24V, replace the fuser fan. If Voltage not present check voltages for other fans and replace the DC Controller as needed.

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Code: 58.00.02
Display: 58.00.02 Error
Description: Environmental sensor failure.
Remedy: 1. Turn the printer off and then back on. 2. If this part has been removed or replace, check the connector (J800) of the environment sensor and connector (J122) on the DC controller PCA. 3. If the error persists, replace the environmental sensor.

Code: 58.00.03
Display: 58.00.03 Error
Description: DC controller failure.
Remedy: 1. Turn the printer off and then back on. 2. Check all of the connectors on the DC controller PCA. 3. If the error persists, replace the DC controller PCA.

Code: 58.00.04
Display: 58.00.04 Error
Description: The printer experienced a low voltage power supply unit malfunction.
Remedy: 1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. Reconnect the connector (J102) on the DC controller PCA. 4. If error persists, replace the Low Voltage Power Supply (LVPS).

Code: 58.01.04
Display: 58.01.04 Error
Description: 24V power supply error during operation. During regular printing operation the 24V power supply experienced an error.
Remedy: 1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).

Code: 58.02.04
Display: 58.02.04 Error
Description: 24V power supply error during boot or wake. During printer power on or when waking from sleep mode, the printer experienced an error with the 24V power supply.
Remedy: 1. Turn the printer off and then back on. NOTE: This error might be caused by source power related issues. Determine if the area where the printer is located has experienced brown outs or is subject to power quality issues. 2. Ensure printer is plug into dedicated power outlet. 3. If error persists, replace the Low Voltage Power Supply (LVPS).

Code: 59.00.00
Display: 59.00.00 Motor error
Description: Paper Path motor malfunction.
Remedy: 1. Turn the printer off, then back on.2. Run the pickup motor drive test in the actuator drive mode to verify that the fuser motor is functioning properly. If it is not, replace the pickup motor.3. Reconnect the connector (J105) on the DC controller PCA.

Code: 59.00.04
Display: 59.00.04 Duplex Motor error
Description: Duplex motor M8 malfunction.
Remedy: 1. Turn the printer off, then back on.2. Run the duplex motor M8 drive test in the actuator drive mode to verify that the fuser motor is functioning properly. If it is not, replace the replace duplex drive assembly. PN: RM2-0006-000CN

Code: 59.00.30
Display: 59.00.30 or 59.00.40: Fuser error
Description: Fuser motor (M4) start up error or fuser motor (M4) rotational error.
Remedy: action1. Turn the printer off, then back on.2. Open right door and remove fuser. Rotate fuser gears to ensure they move freely, if they do not replace the fuser.3. Run the fuser motor drive test in the actuator drive mode to verify that the fuser motor is functioning properly. If it is not, replace the fuser motor. PN: RM2-0077-000CN4. Reconnect the connector (J44) of the fuser motor and connector (J114) on the DC controller PCA.

Code: 59.00.40
Display: 59.00.30 or 59.00.40: Fuser error
Description: Fuser motor (M4) start up error or fuser motor (M4) rotational error.
Remedy: action1. Turn the printer off, then back on.2. Open right door and remove fuser. Rotate fuser gears to ensure they move freely, if they do not replace the fuser.3. Run the fuser motor drive test in the actuator drive mode to verify that the fuser motor is functioning properly. If it is not, replace the fuser motor. PN: RM2-0077-000CN4. Reconnect the connector (J44) of the fuser motor and connector (J114) on the DC controller PCA.

Code: 59.00.B0
Display: 59.00.B0 Replace Toner Collection Unit
Description: The toner collection unit (TCU) is full.
Remedy: 1. Check the toner collection unit. If the unit is full, replace it.2. Toner can clog the ITB if the toner collection unit is full.

Code: 59.00.C0
Display: 59.00.C0
Description: Developer alienation motor (M6) error
Remedy: 1. Turn the printer off, then back on.2. Run the sensor test in the sensor monitor mode to verify that the developer home position sensor is functioning properly. If it is not, replace the main drive assembly.3. Run the developer alienation drive test in the actuator drive mode to verify that the developer alienation drive is functioning properly. If it is not, replace the developer alienation motor. PN: RK2-6027-000CN stepping motor4. If the printer has been serviced, check the connector (J46) on the developer disengagement motor and the connector (J132) on the DC controller PCA.

Code: 59.00.F0
Display: 59.00.F0
Description: T1 alienation mechanism failure.
Remedy: action1. Turn the printer off, then back on.2. Make sure that the ITB is correctly installed.3. Use the manual sensor test to verify that the T1 roller alienation sensor (SR5) is properly functioning. If it is not, replace the T1 roller estrangement detect PCB assembly. PN: RM2-7157-000CN4. Use the component tests T1 roller engagement and disengagement drive test to verify that the T1 roller disengagement mechanism is properly functioning. If it is not, remove the ITB and manually actuate the alienation mechanism. If it fails, replace the ITB. If the ITB is working correctly, replace the fuser drive assembly.5. Reconnect the connector (J15) of the T1 roller alienation sensor, connectors (J2504 and J2502) on the high-voltage power supply T PCA and connector (J131) on the DC controller PCA.

Code: 59.05.50
Display: 59.05.50 or 59.05.60
Description: The printer experienced a Black Drum Motor (M3) error • 59.05.50 . Black drum motor startup abnormality • 59.05.60 . Black drum motor rotation abnormality
Remedy: 1. Turn the printer off.2. Remove the Black Cartridge and turn the printer back on. 3. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the printer has been serviced, check the connector at the drum motor assembly and the DC controller. If the test fails, replace the drum motor. PN: RM2-0078-000CN 4. Reconnect the connector (J43) of the drum motor 3 and connector (J130) on the DC controller PCA.

Code: 59.05.50
Display: 59.06.50 or 59.06.60 – 59.07.50 or 59.07.60
Description: The printer experienced a Cyan/Magenta Drum Motor (M2) error • 59.05.50 . Cyan / Magenta drum motor startup abnormality • 59.05.60 . Cyan / Magenta drum motor rotation abnormality
Remedy: 1. Turn the printer off. 2. Remove the Cyan/Magenta Cartridge and turn the printer back on. 3. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the printer has been serviced, check the connector at the drum motor assembly and the DC controller. NOTE: Run the test separately for each Cartridge removed one at a time. If the test fails, replace the drum motor. RM2-0078-000CN 4. Reconnect the connector (J42) of the drum motor 3 and connector (J111) on the DC controller PCA.

Code: 59.05.60
Display: 59.05.50 or 59.05.60
Description: The printer experienced a Black Drum Motor (M3) error • 59.05.50 . Black drum motor startup abnormality • 59.05.60 . Black drum motor rotation abnormality
Remedy: 1. Turn the printer off.2. Remove the Black Cartridge and turn the printer back on. 3. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the printer has been serviced, check the connector at the drum motor assembly and the DC controller. If the test fails, replace the drum motor. PN: RM2-0078-000CN 4. Reconnect the connector (J43) of the drum motor 3 and connector (J130) on the DC controller PCA.

Code: 59.05.60
Display: 59.06.50 or 59.06.60 – 59.07.50 or 59.07.60
Description: The printer experienced a Cyan/Magenta Drum Motor (M2) error • 59.05.50 . Cyan / Magenta drum motor startup abnormality • 59.05.60 . Cyan / Magenta drum motor rotation abnormality
Remedy: 1. Turn the printer off. 2. Remove the Cyan/Magenta Cartridge and turn the printer back on. 3. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the printer has been serviced, check the connector at the drum motor assembly and the DC controller. NOTE: Run the test separately for each Cartridge removed one at a time. If the test fails, replace the drum motor. RM2-0078-000CN 4. Reconnect the connector (J42) of the drum motor 3 and connector (J111) on the DC controller PCA.

Code: 59.08.50
Display: 59.08.50 or 59.08.60
Description: The printer experienced a Yellow Drum Motor (M1) error • 59.05.50 . Yellow drum motor startup abnormality • 59.05.60 . Yellow drum motor rotation abnormality
Remedy: 1. Turn the printer off. 2. Remove the Yellow Cartridge and turn the printer back on. 3. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the printer has been serviced, check the connector at the drum motor assembly and the DC controller. If the test fails, replace the drum motor. RM2-0078-000CN4. Reconnect the connector (J41) of the drum motor 3 and connector (J111) on the DC controller PCA.

Code: 59.08.60
Display: 59.08.50 or 59.08.60
Description: The printer experienced a Yellow Drum Motor (M1) error • 59.05.50 . Yellow drum motor startup abnormality • 59.05.60 . Yellow drum motor rotation abnormality
Remedy: 1. Turn the printer off. 2. Remove the Yellow Cartridge and turn the printer back on. 3. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the printer has been serviced, check the connector at the drum motor assembly and the DC controller. If the test fails, replace the drum motor. RM2-0078-000CN4. Reconnect the connector (J41) of the drum motor 3 and connector (J111) on the DC controller PCA.

Code: 62.00.00
Display: 62.00.00 No system To continue turn off then on
Description: The product experienced an internal system failure.
Remedy: 1. Turn the printer off, then on.2. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.3. If the firmware upgrade does not resolve the problem, replace the hard disk.

Code: 70.00.00
Display: 70.00.00 Error To continue turn off then on
Description: DC controller failure.
Remedy: 1. Turn the printer off, and then on.2. If the error persists, replace the DC controller.ror sti

Code: 80.0X.YY
Display: 80.0X.YY Embedded Jetdirect Error
Description: An Embedded HP JetDirect print server critical error has occurred.
Remedy: 1. Turn the printer off, and then on.2. Remove the RJ45 cable.3. Turn the printer off, and then on.4. Reconnect the RJ45 cable.5. If the error persists, replace the formatter.

Code: 82.73.46
Display: 82.73.46, 82.73.47
Description: A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware.
Remedy: 1. Turn the product off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware.

Code: 82.73.47
Display: 82.73.46, 82.73.47
Description: A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware.
Remedy: 1. Turn the product off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware.

Code: 90.15.00
Display: 90.15.00
Description: The video interface has been detected. Communication with the Control Panel has been detected. This message is a normal part of booting up and establishing communication with the control panel.
Remedy: No action necessary.

Code: 90.15.01
Display: 90.15.01
Description: The video interface has NOT been detected. Communication with the Control Panel has not been established in the expected time frame. The control panel likely will not display properly.
Remedy: 1. Turn the printer off and then on.2. Turn the printer off by holding down the power button for at least 10 seconds.3. Ensure Control Panel Connectors at Control panel are properly seated. Power cycle device with long press of power button. If Formatter status LED is Yellow, Control Panel may be defective.4. Replace the Control Panel.

Code: 98.00.0
Display: 98.00.01 or 98.01.00 Corrupt data in firmware volume
Description: Data corrupt has occurred in the firmware volume.
Remedy: 1. Turn the printer off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware.

Code: 98.00.02
Display: 98.00.02 Corrupt data in the solutions volume
Description: Data corrupt has occurred in the solutions volume.
Remedy: 1. Turn the printer off, and then on.2. Use the Clean Disk item in the Preboot menu.3. Reload the firmware.

Code: 98.00.03
Display: 98.00.03 Corrupt data in the configuration volume
Description: Data corrupt has occurred in the configuration volume.
Remedy: Recommended action1. Turn the printer off, and then on.2. Download the firmware again, and then attempt the upgrade again.3. Use the Clean Disk item in the Preboot menu.4. Reload the firmware.

Code: 98.00.04
Display: 98.00.04 Corrupt data in the job data volume
Description: Data corrupt has occurred in the job data volume.
Remedy: action1. Turn the printer off, and then on.2. Rerun the file erase function.

Remedy: Download the RFU file, and then attempt the upgrade again.

Code: 99.00.02
Display: 99.00.02 Upgrade not performed timeout during receive
Description: A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header number and size. It indicates a problem with the network environment, not the product.
Remedy: The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.

Code: 99.00.03
Display: 99.00.03 Upgrade not performed error writing to disk
Description: A remote firmware upgrade (RFU) was not performed. This is a disk error. It might indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Remedy: 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, run the Clean Disk process from the Preboot menu. You will need to download the firmware from the Preboot menu.3. If the error persists, replace the hard disk.

Code: 99.00.04
Display: 99.00.04 Upgrade not performed timeout during receive
Description: A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading the header.
Remedy: The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.

Remedy: The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.

Code: 99.00.06
Display: 99.00.06 Upgrade not performed error reading upgrade
Description: A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size.
Remedy: 1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk.

Code: 99.00.07
Display: 99.00.07 Upgrade not performed error reading upgrade
Description: A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header.
Remedy: action1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk.

Remedy: action1. Download the RFU file, and then attempt the upgrade again.2. If the error persists, replace the hard disk.

Code: 99.00.09
Display: 99.00.09 Upgrade canceled by user
Description: A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
Remedy: Resend the RFU.

Code: 99.00.10
Display: 99.00.10 Upgrade canceled by user
Description: A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size.
Remedy: Resend the RFU.

Code: 99.00.11
Display: 99.00.11 Upgrade canceled by user
Description: A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header.
Remedy: Resend the RFU.

Code: 99.00.12
Display: 99.00.12 Upgrade not performed the file is invalid
Description: A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size
Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

Code: 99.00.13
Display: 99.00.13 Upgrade not performed the file is invalid
Description: A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size.
Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

Code: 99.00.14
Display: 99.00.14 Upgrade not performed the file is invalid
Description: A remote firmware upgrade (RFU) was not performed. The file is invalid.
Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

Code: 99.00.2X
Display: 99.00.2X
Description: There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same.
Remedy: Download the correct firmware file from www.hp.com, and then resend the firmware upgrade.99.00.27 only:1. Turn the printer off, and then on.2. Resend the firmware upgrade.3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).

Code: 99.01.XX
Display: 99.01.XX
Description: A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same. • 99.01.00 • 99.01.10 • 99.01.20 • 99.01.21
Remedy: Reload the firmware.

Code: 99.02.01
Display: 99.02.01
Description: Firmware installation was successful.
Remedy: No action necessary.

Code: 99.02.09
Display: 99.02.09
Description: Firmware upgrade cancelled by user.
Remedy: No action necessary.

Code: 99.09.60
Display: 99.09.60 Unsupported disk
Description: This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
Remedy: Install the correct hard disk for this printer.

Code: 99.09.61
Display: 99.09.61 Unsupported disk
Description: This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk.
Remedy: Access the Preboot menu, and then select Lock Disk to lock the disk.

Code: 99.09.62
Display: 99.09.62 Unknown disk
Description: This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device.
Remedy: Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk.

Code: 99.09.63
Display: 99.09.63 Incorrect disk
Description: This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.
Remedy: Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product.

Code: 99.09.64
Display: 99.09.64 Disk Nonfunctiona
Description: A fatal hard disk failure has occurred.
Remedy: 1. Determine if the Hard Disk needs to be replaced. 2. Ask if customer is using eMMC as a temporary mass storage solution (eMMC must be present). 3. Instruct the customer to enable eMMC from the preboot menus. 4. Power down the printer. 5. Inform customer that the broken Hard drive must be removed to continue. 6. Power printer on, boot is expected to stop at 99.39.67 eMMC Not Bootable. 7. Provide Instructions to download firmware (This will automatically download to eMMC). 8. During download to eMMC, F/W clear data migration bit. 9. If issue still remains, replace the Hard Drive.

Code: 99.09.66
Display: 99.09.66 No boot device.
Description: A disk drive is not installed in the printer.
Remedy: 1. Determine the customer’s intended boot device (Hard drive or eMMC). 2. Install a compatible hard disk drive or eMMC. 3. If a compatible hard disk or eMMC is installed, reseat the hard disk or eMMC to make sure that it is connected correctly. 4. If the error persists, replace the Hard drive or eMMC. Device is unusable until a new boot device is installed.

Code: 99.09.67
Display: 99.09.67 Disk is not bootable please download firmware
Description: This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.
Remedy: 1. Press any button to continue to the main Preboot menu. 2. Press the Help button to see the help text for the error. 3. Select the Administration menu. NOTE: If there is a password assigned to the Administrator, a prompt to enter the printer displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the printer. If download fails to Hard drive, follow instructions listed in 99.09.64 error

Code: 99.39.64
Display: 99.39.64 eMMC Nonfunctional
Description: The eMMC is not functioning.
Remedy: Replace the eMMC. NOTE: Device is unusable until a new eMMC is installed.

Code: 99.39.67
Display: 99.39.67 eMMC Not Bootable
Description: Data on the eMMC cannot secured or encrypted. When the Hard drive is installed all data on the eMMC is automatically migrated to the Hard drive and erased from the eMMC. As long as the Hard drive is installed the eMMC is non-functional. The customer by passed data migration and put eMMC back in.
Remedy: 1. Download firmware to the eMMC. 2. If download fails to eMMC, Replace the eMMC. NOTE: Device is unusable until a new eMMC is installed.

Code: 99.XX.YYN
Display: 99.XX.YYN
Description: A message of this form indicates a firmware installation error.
Remedy: Reload the firmware.

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