HP 500 Color M551 error codes with quick guide

– Compatible Printer model: HP 500 Color M551
– HP 500 Color M551 Error Codes with instructions guide:
HP LaserJet Enterprise 500 Color M551

Code: –
Display: <Binname> Full Remove all paper from bin
Description: The specified output bin is full.
Remedy: Empty the bin to continue printing.

Code: –
Display: <Tray X> lifting
Description: The product is in the process of lifting paper in the indicated tray. X = 2 Tray 2 X = 3 Tray 3
Remedy: No action necessary.

Code: –
Display: [File System] device failure To clear, press OK
Description: The specified device has failed.
Remedy: Press the OK button to clear the error.

Code: –
Display: [File System] file operation failed To clear, press OK
Description: A PJL file system command attempted to perform an illogical operation.
Remedy: Press the OK button to clear the error.

Code: –
Display: [File System] file system is full To clear, press OK
Description: A PJL file system command could not store something on the file system because the file system was full.
Remedy: Press the OK button to clear the error.

Code: –
Display: [File System] is not initialized
Description: This file-storage component must be initialized before use.
Remedy: Use the HP Embedded Web Server or HP Web Jetadmin to initialize the file system.

Code: –
Display: [File System] is write protected
Description: The file system device is protected and no new files can be written to it.
Remedy: Press the OK button to clear the error.

Code: –
Display: Accept bad signature
Description: The product is performing a remote firmware upgrade, and the code signature is invalid.
Remedy: Download the correct firmware upgrade file for this product, and then reinstall the upgrade. See the product user guide for more information.

Code: –
Display: Bad optional tray connectioncted
Description: The optional tray is not connected, not connected correctly, or a connection is not working correctly.
Remedy: 1. Turn the product off. 2. Remove and then reinstall the optional tray. 3. Reconnect connectors for the tray. 4. If the problem continues, replace the connector for the tray.

Code: –
Display: Calibration reset pending
Description: A calibration reset occurs when all jobs are processed.
Remedy: To begin the reset sooner, cancel all jobs by pressing the Stop button

Code: –
Display: Canceling
Description: The product is canceling the current job.
Remedy: No action is necessary.

Code: –
Display: Canceling… <jobname>
Description: The product is canceling the current job <jobname>.
Remedy: No action is necessary.

Code: –
Display: Checking engine
Description: The product is conducting an internal test.
Remedy: No action is necessary.

Code: –
Display: Checking paper path
Description: The product is checking for possible paper jams.
Remedy: No action is necessary.

Code: –
Display: Chosen personality not available To continue, press OK
Description: A print job requested a product language (personality) that is not available for this product. The job will not print and will be cleared from memory.
Remedy: Print the job by using a print driver for a different language, or add the requested language to the product (if possible). To see a list of available personalities, print a configuration page.

Code: –
Display: Cleaning do not grab paper
Description: The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.
Remedy: No action is necessary.

Code: –
Display: Cleaning…
Description: The product is performing an automatic cleaning cycle. Printing will continue after the cleaning is complete.
Remedy: No action is necessary.

Code: –
Display: Clearing event log
Description: This message is displayed while the event log is cleared. The product exits the menus when the event log has been cleared.
Remedy: No action is necessary.

Code: –
Display: Clearing paper path
Description: The product is attempting to eject jammed paper.
Remedy: Check progress at the bottom of the display.

Code: –
Display: Close front door
Description: The front door of the product is open.
Remedy: Close the door. Use the switch test in the manual sensor test to verify that the front-door switch is properly functioning. If the switch fails the test, replace the switch. Check the sensor flag on the front-door assembly. If it is damaged, replace the front-door assembly. If the product has been recently serviced, check the connector (j62) on the 24V interlock switch and the connectors (J61, J100, and J118) on the DC controller PCA.

Code: –
Display: Close lower right door
Description: The 1 x 500-sheet optional paper feeder right door is open.
Remedy: Open, and then close the door. Use the right-door switch (SW1) test in the Tray/Bin manual sensor test to verify that the switch is properly functioning. If the switch fails the test, replace the switch. Check the sensor flag on the right door assembly. If it is damaged, replace the lower right door assembly.

Code: –
Display: Close upper right door
Description: The message appears even though the 1 x 500-sheet optional paper feeder right door is closed.
Remedy: open, and then close the door. Check the connector (J62) on the 24V interlock switch (SW2) and the connectors (J61, J100, and J118) on the DC controller. Check the sensor flag on the upper right door assembly. If it is damaged, replace the upper right door assembly.

Code: –
Display: Creating cleaning page
Description: A cleaning page is being generated.
Remedy: No action is necessary.

Code: –
Display: Data received To print last page, press OK
Description: The product is waiting for the command to print the last page.
Remedy: Press the OK button to print the last page of the job.

Code: –
Display: EIO <X> disk initializing
Description: The specified EIO disk device is initializing.
Remedy: No action is necessary.

Code: –
Display: Event log is empty
Description: No product events are in the log.
Remedy: No action is necessary.

Code: –
Display: Expected drive missing
Description: The product cannot find the encrypted hard drive.
Remedy: Install the encrypted hard drive.

Code: –
Display: HP Secure Hard Drive disabled
Description: The drive has been encrypted for another product.
Remedy: Remove the drive or use the Embedded Web Server for more information.

Code: –
Display: Incompatible supplies
Description: Print cartridges or other supply items are installed that were not designed for this product. The product cannot print with these supplies installed. Event codes are supply specific.
Remedy: Press the OK button to identify the incompatible supplies. Replace the supplies with those that are designed for this product.

Code: –
Display: Install Fuser Unit
Description: The fuser has been removed or installed incorrectly.
Remedy: CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Install or adjust the fuser. 3. Close the right door.

Code: –
Display: Install supplies
Description: More than one supply is missing or is installed incorrectly.
Remedy: Press the OK button to identify the supplies that need to be replaced. Press the OK button a second time for more information about the specific supply. Insert the supply or make sure it is correctly installed and fully seated.

Code: –
Display: Install Transfer Unit
Description: The transfer unit is either not installed or not installed correctly.
Remedy: 1. Open the right door. 2. Install the ITB. NOTE: If the ITB is already installed, remove it, and then reinstall the ITB. 3. Close the right door. 4. If the error persists, use the ITB alienation sensor (SR17) in the manual sensor test to verify that the sensor is properly functioning. If it is not, replace the ITB. 5. If the error persists, use the ITB alienation test in the component test to verify that the ITB alienation mechanism is properly functioning. If it is not, replace the ITB.

Code: –
Display: Internal disk not functional
Description: The internal hard drive is not correctly functioning.
Remedy: Turn the product off, and then reinstall the hard drive. If the error persists, replace the internal hard drive.

Code: –
Display: Internal disk spinning up
Description: Internal disk device is spinning up its platter. Jobs that require disk access must wait.
Remedy: No action is necessary.

Code: –
Display: Load Tray <X>: [Type], [Size]
Description: This message appears even though there is media loaded in the tray.
Remedy: Use the cassette media present sensor test in the Tray/bin manual sensor test to verify that the sensor is correctly functioning. Make sure that the sensor flag on the media presence sensor is not damaged and moves freely. Reconnect the corresponding connector: MP tray: connector (J85, J90) on the MP tray media out sensor and the connector (J107) on the DC controller PCA. Printer cassette: connectors (J6) on the cassette media out sensor and the connector (J131) on the DC controller PCA. 1 X 500-sheet paper feeder cassette: connector (J55D) on the paper feeder cassette media out sensor and the connector (J106) on the paper feeder controller PCA.

Code: –
Display: Load Tray <X>: [Type], [Size] To use another tray, press OK
Description: This message appears when the indicated tray is selected but is not loaded, and other paper trays are available for use. It also appears when the tray is configured for a different paper type or size than the print job requires.
Remedy: Load the correct paper in the tray. If prompted, confirm the size and type of paper loaded. Otherwise, press the OK button to select another tray.

Code: –
Display: Manually feed output stack Then press OK to print second sides
Description: The product has printed the first side of a manual duplex job and is waiting for the user to insert the output stack to print the second side.
Remedy: 1. Maintaining the same orientation, remove pages from the output bin. 2. Flip document printed side up. 3. Load document in Tray 1. 4. Press the OK button to print the second side of the job.

Code: –
Display: Manually feed: [Type], [Size]
Description: This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are empty.
Remedy: Load tray with requested paper. If paper is already in tray, press the Help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.

Code: –
Display: Manually feed: [Type], [Size] To use another tray, press OK
Description: This message appears when manual feed is selected, Tray 1 is not loaded, and other trays are available.
Remedy: Load tray with requested paper. If paper is already in tray, press the Help button to exit the message and then press the OK button to print. To use another tray, clear paper from Tray 1, press the Help button to exit the message and then press the OK button.

Code: –
Display: Moving solenoid
Description: The solenoid is moving as part of a component test.
Remedy: To exit press

Code: –
Display: Moving solenoid and motor
Description: The solenoid and a motor are moving as part of a component test.
Remedy: To exit press

Code: –
Display: No job to cancel
Description: You have pressed the stop button but the product is not actively processing any jobs.
Remedy: No action necessary.

Solved HP 500 Color M551 Error codes

Code: –
Display: Paused
Description: The product is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full.
Remedy: Press the Stop button

Code: –
Display: Performing Color Band Test…
Description: A color-band test is being performed.
Remedy: No action necessary.

Code: –
Display: Performing Paper Path Test…
Description: A paper-path test is being performed.
Remedy: No action necessary.

Code: –
Display: Please wait…
Description: The product is in the process of clearing data.
Remedy: No action necessary.

Code: –
Display: Remove all print cartridges
Description: The product is testing the transfer unit assembly.
Remedy: To perform the test, remove all the print cartridges. To cancel the test, press the Stop button

Code: –
Display: Remove at least one print cartridge
Description: The product is testing the print-cartridge motor.
Remedy: To perform the test, remove at least one print cartridge. To cancel the test, press the Stop button

Code: –
Display: Remove shipping lock from Tray 2
Description: The Tray 2 shipping lock was not removed before you turned the product on.
Remedy: Open Tray 2, and then remove the shipping lock.

Code: –
Display: Unsupported supply in use OR Unsupported supply installed To continue, press OK
Description: A non-supported supply has been installed. OR One of the print cartridges is for a different HP product. XX = 00 Black print cartridge XX = 01 Cyan print cartridge XX = 02 Magenta print cartridge XX = 03 Yellow print cartridge
Remedy: Install the correct supplies for this product. See the parts chapter in the service manual for supply part numbers.

Code: 10.00.00
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Black print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Code: 10.00.10
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Black print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Code: 10.00.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
Black print cartridge
Remedy: Replace or install the indicated supply.

Code: 10.00.15
Display: Install <supply>
Description: A supply item is either not installed or installed incorrectly.
Black cartridge
Remedy: Install the supply item or make sure that the installed supply item is fully seated.

Code: 10.00.25
Display: 10.YY.25 Wrong cartridge in <color> slot
Description: The indicated cartridge is installed in the wrong position.
Black print cartridge
Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black

Code: 10.00.25
Display: Wrong cartridge in <color> slot
Description: The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Black
Remedy: Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Code: 10.00.34
Display: 10.XX.34 Used supply in use
Description: The indicated cartridge is used.
Black print cartridge
Remedy: NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

Code: 10.00.35
Display: Incompatible <supply>
Description: The indicated supply <supply>is not compatible with this product.
Black print cartridge
Remedy: Replace the supply with one that is designed for this product.

Code: 10.00.35
Display: 10.YY.35 Incompatible <supply>
Description: The indicated supply is not compatible with this product.
Black print cartridge
Remedy: CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Code: 10.00.40
Display: 10.XX.40 Genuine HP supplies installed
Description: More than one genuine HP print cartridge has been installed.
Black print cartridge
Remedy: No action necessary.

Code: 10.00.41
Display: 10.XX.41 Unsupported supply in use
Description: The indicated print cartridge is for a different product.
Black print cartridge
Remedy: Remove the indicated print cartridge, and then install the correct cartridge for this product.

Code: 10.00.60
Display: <Supply> low OR Supplies low
Description: The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Black print cartridge
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.00.70
Display: <Supply> very low OR Supplies very low
Description: The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Black print cartridge
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.00.70
Display: 10.XX.70 Printing past very low
Description: The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Black print cartridge
Remedy: If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.

Code: 10.00.70
Display: Replace <supply>
Description: This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Black print cartridge
Remedy: Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.00.70
Display: Replace Supplies
Description: This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Black print cartridge
Remedy: Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.01.00
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Cyan print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Code: 10.01.10
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Cyan print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Code: 10.01.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
Cyan print cartridge
Remedy: Replace or install the indicated supply.

Code: 10.01.25
Display: 10.YY.25 Wrong cartridge in <color> slot
Description: The indicated cartridge is installed in the wrong position.
Cyan print cartridge
Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black

Code: 10.01.25
Display: Wrong cartridge in <color> slot
Description: The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Cyan
Remedy: Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Code: 10.01.34
Display: 10.XX.34 Used supply in use
Description: The indicated cartridge is used.
Cyan print cartridge
Remedy: NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

Code: 10.01.35
Display: Incompatible <supply>
Description: The indicated supply <supply>is not compatible with this product.
Cyan print cartridge
Remedy: Replace the supply with one that is designed for this product.

Code: 10.01.35
Display: 10.YY.35 Incompatible <supply>
Description: The indicated supply is not compatible with this product.
Cyan print cartridge
Remedy: CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Code: 10.01.40
Display: 10.XX.40 Genuine HP supplies installed
Description: More than one genuine HP print cartridge has been installed.
Cyan print cartridge
Remedy: No action necessary.

Code: 10.01.41
Display: 10.XX.41 Unsupported supply in use
Description: The indicated print cartridge is for a different product.
Cyan print cartridge
Remedy: Remove the indicated print cartridge, and then install the correct cartridge for this product.

Code: 10.01.60
Display: <Supply> low OR Supplies low
Description: The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Cyan print cartridge
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.01.70
Display: <Supply> very low OR Supplies very low
Description: The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Cyan print cartridge
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.01.70
Display: 10.XX.70 Printing past very low
Description: The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Cyan print cartridge
Remedy: If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.

Code: 10.01.70
Display: Replace <supply>
Description: This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Cyan print cartridge
Remedy: Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.01.70
Display: Replace Supplies
Description: This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Cyan print cartridge
Remedy: Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.02.00
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Magenta print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Code: 10.02.10
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Magenta print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Code: 10.02.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
Magenta print cartridge
Remedy: Replace or install the indicated supply.

Code: 10.02.15
Display: Install <supply>
Description: A supply item is either not installed or installed incorrectly.
Magenta cartridge
Remedy: Install the supply item or make sure that the installed supply item is fully seated.

Code: 10.02.25
Display: 10.YY.25 Wrong cartridge in <color> slot
Description: The indicated cartridge is installed in the wrong position.
Magenta print cartridge
Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black

Code: 10.02.25
Display: Wrong cartridge in <color> slot
Description: The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Magenta
Remedy: Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Code: 10.02.34
Display: 10.XX.34 Used supply in use
Description: The indicated cartridge is used.
Magenta print cartridge
Remedy: NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

Code: 10.02.35
Display: Incompatible <supply>
Description: The indicated supply <supply>is not compatible with this product.
Magenta print cartridge
Remedy: Replace the supply with one that is designed for this product.

Code: 10.02.35
Display: 10.YY.35 Incompatible <supply>
Description: The indicated supply is not compatible with this product.
Magenta print cartridge
Remedy: CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Code: 10.02.40
Display: 10.XX.40 Genuine HP supplies installed
Description: More than one genuine HP print cartridge has been installed.
Magenta print cartridge
Remedy: No action necessary.

Code: 10.02.41
Display: 10.XX.41 Unsupported supply in use
Description: The indicated print cartridge is for a different product.
Magenta print cartridge
Remedy: Remove the indicated print cartridge, and then install the correct cartridge for this product.

Code: 10.02.60
Display: <Supply> low OR Supplies low
Description: The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Magenta print cartridge
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.02.70
Display: <Supply> very low OR Supplies very low
Description: The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Magenta print cartridge
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.02.70
Display: 10.XX.70 Printing past very low
Description: The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Magenta print cartridge
Remedy: If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.

Code: 10.02.70
Display: Replace <supply>
Description: This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Magenta print cartridge
Remedy: Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.02.70
Display: Replace Supplies
Description: This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Magenta print cartridge
Remedy: Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.03.00
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Yellow print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Code: 10.03.10
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Yellow print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.

Code: 10.03.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
Yellow print cartridge
Remedy: Replace or install the indicated supply.

Code: 10.03.15
Display: Install <supply>
Description: A supply item is either not installed or installed incorrectly.
Yellow cartridge
Remedy: Install the supply item or make sure that the installed supply item is fully seated.

Code: 10.03.25
Display: 10.YY.25 Wrong cartridge in <color> slot
Description: The indicated cartridge is installed in the wrong position.
Yellow print cartridge
Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black

– Get more error code list with quick guide to fix printer product, https://nguyendangnam.com/error-code
– About get help with reseting Epson inkpad or others, https://nguyendangnam.com/reset-epson-inkpad

Code: 10.03.25
Display: Wrong cartridge in <color> slot
Description: The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Yellow
Remedy: Remove the print cartridge from that slot, and install a cartridge that is the correct color.

Code: 10.03.34
Display: 10.XX.34 Used supply in use
Description: The indicated cartridge is used.
Yellow print cartridge
Remedy: NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.

Code: 10.03.35
Display: Incompatible <supply>
Description: The indicated supply <supply>is not compatible with this product.
Yellow print cartridge
Remedy: Replace the supply with one that is designed for this product.

Code: 10.03.35
Display: 10.YY.35 Incompatible <supply>
Description: The indicated supply is not compatible with this product.
Yellow print cartridge
Remedy: CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Code: 10.03.40
Display: 10.XX.40 Genuine HP supplies installed
Description: More than one genuine HP print cartridge has been installed.
Yellow print cartridge
Remedy: No action necessary.

Code: 10.03.41
Display: 10.XX.41 Unsupported supply in use
Description: The indicated print cartridge is for a different product.
Yellow print cartridge
Remedy: Remove the indicated print cartridge, and then install the correct cartridge for this product.

Code: 10.03.60
Display: <Supply> low OR Supplies low
Description: The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Yellow print cartridge
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.03.70
Display: <Supply> very low OR Supplies very low
Description: The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Yellow print cartridge
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.03.70
Display: 10.XX.70 Printing past very low
Description: The product indicates when a supply level is very low. The actual remaining print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
Yellow print cartridge
Remedy: If print quality is no longer acceptable, replace the indicated print cartridge. See the parts chapter in the service manual for the correct cartridge part number.

Code: 10.03.70
Display: Replace <supply>
Description: This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Yellow print cartridge
Remedy: Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.03.70
Display: Replace Supplies
Description: This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Yellow print cartridge
Remedy: Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.10.15
Display: Install <supply>
Description: A supply item is either not installed or installed incorrectly.
Cyan cartridge
Remedy: Install the supply item or make sure that the installed supply item is fully seated.

Code: 10.22.50
Display: 10.22.50
Description: The transfer kit life was reset above the order threshold. A new ITB was installed.
Remedy: No action necessary.

Code: 10.22.51
Display: 10.22.51
Description: The transfer kit life was reset above the replace threshold. A new ITB was installed.
Remedy: No action necessary.

Code: 10.22.52
Display: 10.22.52
Description: The transfer kit life was reset above the reset threshold. A new ITB was installed.
Remedy: No action necessary.

Code: 10.22.60
Display: <Supply> low OR Supplies low
Description: The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Transfer kit
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.22.70
Display: <Supply> very low OR Supplies very low
Description: The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Transfer kit
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.22.70
Display: Replace <supply>
Description: This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Transfer kit
Remedy: Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.22.70
Display: Replace Supplies
Description: This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Transfer kit
Remedy: Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.23.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
Fuser kit
Remedy: Replace or install the indicated supply.

Code: 10.23.15
Display: Install <supply>
Description: A supply item is either not installed or installed incorrectly.
Fuser kit
Remedy: Install the supply item or make sure that the installed supply item is fully seated.

Code: 10.23.35
Display: Incompatible <supply>
Description: The indicated supply <supply>is not compatible with this product.
Fuser kit
Remedy: Replace the supply with one that is designed for this product.

Code: 10.23.35
Display: 10.YY.35 Incompatible <supply>
Description: The indicated supply is not compatible with this product.
Fuser
Remedy: CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.

Code: 10.23.50
Display: 10.23.50
Description: The fuser kit life was reset above the order threshold. A new ITB was installed.
Remedy: No action necessary.

Code: 10.23.51
Display: 10.23.51
Description: The fuser kit life was reset above the replace threshold. A new ITB was installed.
Remedy: No action necessary.

Code: 10.23.52
Display: 10.23.52
Description: The fuser kit life was reset above the reset threshold. A new ITB was installed.
Remedy: No action necessary.

Code: 10.23.60
Display: <Supply> low OR Supplies low
Description: The product indicates when a supply level, or more than one supply, is low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Fuser Kit
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.23.60
Display: 10.23.60
Description: The product indicates when the fuser kit is very low. The actual remaining fuser kit life might vary. You do not need to replace the fuser kit at this time unless print quality is not acceptable.
Remedy: Replace the fuser kit if print quality is not acceptable.

Code: 10.23.70
Display: <Supply> very low OR Supplies very low
Description: The product indicates when a supply level, or more than one supply, is very low. Actual print cartridge life might vary. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. When multiple supplies are low, more than one event code is recorded.
Fuser Kit
Remedy: If print quality is no longer acceptable, replace the supply. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

Code: 10.23.70
Display: 10.23.70 Printing past very low
Description: The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
Remedy: If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.

Code: 10.23.70
Display: Replace <supply>
Description: This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Fuser Kit
Remedy: Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.23.70
Display: Replace Supplies
Description: This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Fuser Kit
Remedy: Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.31.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
TCU
Remedy: Replace or install the indicated supply.

Code: 10.31.15
Display: Install <supply> Close rear door
Description: The toner collection unit has been removed or has been installed incorrectly. Toner collection unit
Remedy: Replace or reinstall the toner collection unit correctly to continue printing.

Code: 10.31.60
Display: <Supply> almost full
Description: Toner Collection bottle is almost full. Toner collection unit
Remedy: Replace the toner collection unit

Code: 10.31.70
Display: Replace <supply>
Description: This alert appears only if the product is configured to stop when a supply reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. The product can be configured to stop when the supply level is very low. The supply might still be able to produce acceptable print quality.
Toner collection unit
Remedy: Replace the specified supply. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 10.31.70
Display: Replace Supplies
Description: This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Toner collection unit
Remedy: Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.

Code: 11.00.01
Display: 11.00.YY Internal clock error
Description: The product real time clock has experienced an error.
D dead clock
Remedy: Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.

Code: 11.00.02
Display: 11.00.YY Internal clock error
Description: The product real time clock has experienced an error.
Dead real time clock
Remedy: Whenever the product is turned off and then turned on again, set the time and date at the control panel. If the error persists, you might need to replace the formatter.

Code: 13.00.00
Display: 13.00.00
Description: Generic jam event code.
Remedy: Check the product for a jam.

Code: 13.A3.D3
Display: 13.A3.D3
Description: Tray 3 misfeed jam.
Remedy: Check the optional tray for a jam.

Code: 13.A3.D3
Display: 13.WX.YZ Jam in Tray <X>
Description: Misfeed jam from Tray 3 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup.
Remedy: Clear the jam.

Code: 13.A3.D4
Display: 13.WX.YZ Jam in middle right door
Description: Late to path jam from Tray 3 This jam occurs when the paper does not reach the Tray 3 feed sensor (SR1) in designated amount of time.
Remedy: Clear the jam.

Code: 13.A3.FF
Display: 13.A3.FF
Description: Power on jam at the Tray 3 feed sensor.
Remedy: Check the product for a jam.

Code: 13.A3.FF
Display: 13.WX.FF
Description: Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Tray 3 feed sensor – SR1S15
Remedy: Clear the jam.

Code: 13.AA.EE
Display: 13.WX.EE
Description: This jam occurs when a door is opened during printing.
Tray 3 door open
Remedy: Make sure that the doors are fully closed.

Code: 13.B2.9C
Display: 13.B2.9C
Description: Page at duplex switchback jam.
Remedy: Check the product for a jam.

Code: 13.B2.9Z
Display: 13.WX.YZ Jam below control panel
Description: Page at duplex switchback jam. Z = the source tray number
Remedy: Check the product for a jam.

Code: 13.B2.A1
Display: 13.B2.A1
Description: Media input stay Tray 1 jam.
Remedy: Check the product for a jam.

Code: 13.B2.A2
Display: 13.B2.A2
Description: Media input stay Tray 2 jam.
Remedy: Check the product for a jam.

Code: 13.B2.A3
Display: 13.B2.A3
Description: Media input stay Tray 3 jam.
Remedy: Check the product for a jam.

Code: 13.B2.AZ
Display: 13.WX.YZ Jam in right door
Description: Stopped at registration jam. This jam occurs when the media is longer than the longest Universal size, (470 mm; 18.50 in), by 40 mm (1.57 in) or more, and printing from Tray 1. However, this jam occurs when the media that is longer than the designated length by 40 mm (1.57 in) and more is detected, if the media that is longer than the longest Universal is designated. This jam occurs when the media longer than LEDGER-P by 40 mm (1.57 in) or more is detected at printing from Tray 2. Z = the source tray number
Remedy: Clear the jam.

Code: 13.B2.D1
Display: 13.B2.D1
Description: Media input delay Tray 1 jam.
Remedy: Check the product for a jam.

Code: 13.B2.D1
Display: 13.WX.YZ Jam in Tray 1
Description: Late to registration jam, from Tray 1 This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing.
Remedy: Clear the jam.

Code: 13.B2.D2
Display: 13.B2.D2
Description: Media input delay Tray 2 jam.
Remedy: Check the product for a jam.

Code: 13.B2.D2
Display: 13.WX.YZ Jam in Tray <X>
Description: Misfeed jam from Tray 2 This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing.
Remedy: Clear the jam.

Code: 13.B2.D3
Display: 13.B2.D3
Description: Media input delay Tray 3 jam.
Remedy: Check the product for a jam.

Code: 13.B2.DD
Display: 13.WX.YZ Jam in right door
Description: Late to registration jam, from duplexer This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in designated amount of time after it is reversed at the switchback position. Z = D for duplexer
Remedy: Clear the jam.

Code: 13.B2.DZ
Display: 13.WX.YZ Jam in right door
Description: Late to registration jam, from tray <Z> This jam occurs when the paper does not reach the registration (TOP; SR8) sensor in the designated amount of time after the Tray 3 feed sensor sensed the leading edge at printing from Tray 3. Z = source tray
Remedy: Clear the jam.

Code: 13.B2.FF
Display: 13.WX.FF
Description: Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Registration sensor – PS8
Remedy: Clear the jam.

Code: 13.B4.FF
Display: 13.WX.FF
Description: Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Loop sensor – PS14 and PS15
Remedy: Clear the jam.

Code: 13.B9.AZ
Display: 13.WX.YZ Fuser area jam
Description: Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
Z = fuser mode 1 = Normal auto sense 2 = Normal non-auto sense 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film B = Transparency C = Label D = Envelope 1 to 3 E = Rough 0 = Photo 1 to 3
Remedy: Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

Code: 13.B9.CZ
Display: 13.WX.YZ Fuser wrap jam
Description: Fuser wrap jam This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor (It is determined that the paper is being wrapped around the fuser roller). Z = fuser mode 1 = Normal auto sense 2 = Normal non-auto sense 3 = Light 1 to 3 4 = Heavy 1 5 = Heavy 2 6 = Heavy 3 7 = Glossy 1 8 = Glossy 2 9 = Glossy 3 A = Glossy film
Remedy: Clear the jam.

Code: 13.B9.DD
Display: 13.WX.YZ Jam in right door
Description: Late to fuser jam, from duplexer This jam occurs when the paper does not reach the fuser output sensor in designated amount of time.
Remedy: Clear the jam.

Code: 13.B9.DZ
Display: 13.WX.YZ Fuser area jam
Description: Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor:
Z = the source tray number This jam occurs when the paper does not reach the fuser output sensor in the designated amount of time.
Remedy: Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

Code: 13.B9.FF
Display: 13.WX.FF
Description: Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Fuser output sensor – PS5
Remedy: Clear the jam.

Code: 13.BA.EE
Display: 13.WX.EE
Description: This jam occurs when a door is opened during printing.
Front door open
Remedy: Make sure that the doors are fully closed.

Code: 13.BB.EE
Display: 13.WX.EE
Description: This jam occurs when a door is opened during printing.
Right door open
Remedy: Make sure that the doors are fully closed.

Code: 13.D3.DZ
Display: 13.D3.DZ
Description: Late to duplex re-feed jam Z = fuser mode
Remedy: Check the product for a jam.

Code: 13.E1.DZ
Display: 13.WX.YZ Fuser area jam
Description: Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor:
Z = fuser mode This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
Remedy: Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.

Code: 13.FF.FF
Display: 13.WX.FF
Description: Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Multiple sensors
Remedy: Clear the jam.

Code: 20.00.00
Display: 20.00.00 Insufficient memory To continue, press OK
Description: The product has experienced a memory error. You might have tried to transfer too many fonts or macros.
Remedy: Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.

Code: 21.00.00
Display: 21.00.00 Page too complex
Description: The page decompression process was too slow for the printer.
Remedy: Press the OK button to continue printing (some data might be lost).

Code: 32.08.A1
Display: 32.08.XX
Description: Initialized after abnormal shutdown
Remedy: No action necessary

Code: 32.08.A2
Display: 32.08.XX
Description: Clean shutdown
Remedy: No action necessary

Code: 32.08.A3
Display: 32.08.XX
Description: Normal initialization
Remedy: No action necessary

Code: 32.1C.01
Display: 32.1C.01
Description: NVRAM backup/restore service backup started
Remedy:

Code: 32.1C.02
Display: 32.1C.02
Description: NVRAM backup/restore service restore started
Remedy:

Code: 32.1C.03
Display: 32.1C.03
Description: NVRAM backup/restore administrator backup started
Remedy:

Code: 32.1C.04
Display: 32.1C.04
Description: NVRAM backup/restore administrator restore started
Remedy:

Code: 32.1C.05
Display: 32.1C.05
Description: Backup/restore complete
Remedy:

Code: 32.1C.06
Display: 32.1C.06
Description: Data model failed to clone job ticket
Remedy:

Code: 32.1C.07
Display: 32.1C.07
Description: Backup restore permissions error
Remedy:

Code: 32.1C.08
Display: 32.1C.08
Description: Not enough disk space to perform backup/restore or network share issue
Remedy:

Code: 32.1C.09
Display: 32.1C.09
Description: Tried to restore a backup file that was not valid for this product
Remedy:

Code: 32.1C.0A
Display: 32.1C.0A
Description: Backup file is invalid
Remedy:

Code: 32.1C.0B
Display: 32.1C.0B
Description: Backup is from newer version of FW than what is currently on the product
Remedy:

Code: 32.1C.0C
Display: 32.1C.0C
Description: Backup cancelled from the HP Embedded Web Server
Remedy:

Code: 32.1C.0D
Display: 32.1C.0D
Description: Backup/restore failed, auto-reboot failed, or the product might be busy
Remedy:

Code: 32.1C.0E
Display: 32.1C.0E
Description: Backup/restore timeout while communicating with the formatter
Remedy:

Code: 32.1C.11
Display: 32.1C.11
Description: Backup/restore timeout while communicating with the engine
Remedy:

Code: 32.1C.12
Display: 32.1C.12
Description: Backup/restore timeout while communicating with the disk
Remedy:

Code: 32.1C.13
Display: 32.1C.13
Description: Scheduled backup failure
Remedy:

Code: 32.1C.14
Display: 32.1C.14
Description: NVRAM restore timeout while communicating with the formatter
Remedy:

Code: 32.1C.17
Display: 32.1C.17
Description: NVRAM restore timeout while communicating with the engine
Remedy:

Code: 32.1C.1B
Display: 32.1C.1B
Description: Backup of print subsystem failed
Remedy:

Code: 32.1C.1C
Display: 32.1C.1C
Description: Backup of networking subsystem failed
Remedy:

Code: 32.1C.21
Display: 32.1C.21
Description: Restore of print subsystem failed
Remedy:

Code: 32.1C.22
Display: 32.1C.22
Description: Restore of networking subsystem failed
Remedy:

Code: 32.1C.24
Display: 32.1C.24
Description: NVRAM backup/restore successful
Remedy:

Code: 32.1C.28
Display: 32.1C.28
Description: Reset of print subsystem failed
Remedy:

Code: 32.1C.29
Display: 32.1C.29
Description: Reset of networking subsystem failed
Remedy:

Code: 32.1C.2B
Display: 32.1C.2B
Description: Reset formatter timeout
Remedy:

Code: 32.1C.2E
Display: 32.1C.2E
Description: Reset engine timeout
Remedy:

Code: 32.1C.2F
Display: 32.1C.2F
Description: Reset failure
Remedy:

Code: 33.01.01
Display: 33.01.01
Description: Recover occurred
Remedy:

Code: 33.01.02
Display: 33.01.02
Description: Initial save occurred
Remedy:

Code: 33.01.03
Display: 33.01.03
Description: Save/recover status OK
Remedy:

Code: 33.02.01
Display: 33.02.01
Description: Used board/disk installed
Remedy:

Code: 33.02.02
Display: 33.02.02
Description: Save/recover disabled (one or both disabled)
Remedy:

Code: 33.02.03
Display: 33.02.03
Description: Save/recover disabled (product functions normally)
Remedy:

Code: 33.XX.YY
Display: 33.XX.YY Used board/disk
Description: An encryped board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Remedy: To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. To delete the data on the board or disk and continue, press the OK button.

Code: 41.02.00
Display: 41.02.00 Error
Description: A beam detected misprint error.
Remedy: Turn the product off, and then on. If the error persists, replace the laser/scanner assembly.

Code: 41.03.YZ
Display: 41.03.YZ Unexpected size in tray <X>
Description: The product detected a different paper size than expected. Y = 0 Size mismatch. Detected media is longer or shorter than expected. Y = A Size mismatch. Detected media too long. Y = B Size mismatch. Detected media too short. Z = 1 Source is Tray 1 Z = 2 Source is Tray 2 Z = 3 Source is Tray 3
Remedy: Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.

Code: 41.05.YZ
Display: 41.05.YZ Unexpected type in tray <X>
Description: The product detected a different paper type than expected. Y = 0 (expected type) Unknown Y = 1 (expected type) Normal media Y = 3 (expected type) LBP OHT Y = 4 (expected type) Glossy media Y = 5 (expected type) Gloss film Y = 6 (expected type) Non-assured OHT Y = 7 (expected type) Heavy media Y = 8 (expected type) Light media Y = 9 (expected type) Rough media Y = A (expected type) Extra heavy glossy media (glossy media 3) Y = B (expected type) Heavy glossy media (glossy media 2) Y = C (expected type) Heavy media 3 Y = D (expected type) Heavy media 2 Z = 1 (detected type) Normal media Z = 3 (detected type) LBP OHT Z = 4 (detected type) Glossy media Z = 5 (detected type) Gloss film Z = 6 (detected type) Non-assured OHT Z = 7 (detected type) Heavy media Z = 8 (detected type) Light media Z = 9 (detected type) Rough media Z = A (detected type) Extra heavy glossy media (glossy media 3) Z = B (detected type) Heavy glossy media (glossy media 2) Z = C (detected type) Heavy media 3 Z = D (detected type) Heavy media 25X
Remedy: Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. Clean the Media Sensor. If the error persists, replace the paper pickup assembly.

Code: 41.07.YZ
Display: 41.07.YZ Error To continue, press OK
Description: A media transportation error has occurred. Y = 0 Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense Y = 1 AutoSense (Normal): special case distinguished from typed Normal Y = 2 Normal: typed (not AutoSense) Y = 3 Light media 1, 2, or 3: typed or AutoSense Y = 4 Heavy media 1: typed or AutoSense Y = 5 Heavy media 2: typed or AutoSense Y = 6 Heavy media 3: typed or AutoSense Y = 7 Glossy media 1: typed or AutoSense Y = 8 Glossy media 2: typed or AutoSense Y = 9 Glossy media 3: typed or AutoSense Y = A Glossy film: typed or AutoSense Y = B OHT: typed or AutoSense Y = C Label Y = D Envelope 1, Envelope 2, or Envelope 3 Y = E Rough (designated media 1): typed or AutoSense Z = 1 Tray 1 Z = 2 Tray 2 Z = 3 Tray 3
Remedy: Turn the product off, and then on. If the error persists, replace the DC controller PCA.

Code: 47.00.XX
Display: 47.00.XX
Description: Backchannel internal error
Remedy: Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

Remedy: Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

Code: 47.02.XX
Display: 47.02.XX
Description: Job parser internal error
Remedy: Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

Code: 47.03.XX
Display: 47.03.XX
Description: Print job internal error
Remedy: Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

Code: 47.04.XX
Display: 47.04.XX
Description: Print spooler 9100 internal error
Remedy: Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

Code: 47.05.00
Display: 47.05.00
Description: Print spooler framework internal error
Remedy: Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

Code: 47.06.XX
Display: 47.06.XX
Description: Print App internal error
Remedy: Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Remedy: Turn the product off, and then on. If the error persists, reload the firmware.

Code: 49.XX.YY
Display: 49.XX.YY To continue, turn off then on
Description: A firmware error has occurred.
Remedy: 1. Turn the product off, and then on. 2. If the error returns, check the following: The error might be caused by a network connectivity problem. Damaged interface cable Damaged USB port Invalid network configuration setting The error might be caused by the print job. Invalid print driver problem with the software application Problem with the file 3. If the error persists, perform a firmware upgrade.

Code: 50.10X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 2
Remedy: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser. 5. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.

Code: 50.11X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 2
Remedy: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up. 2. Check the product power source. Make sure the power source meets product requirements. Make sure this is the only device using the circuit. 3. Replace the fuser. 4. Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser. 5. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.

Code: 50.12X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser pressure-release mechanism failure
Remedy: 1. Remove and then reseat the fuser. Make sure there is no residual paper in the fuser. 2. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. 3. Use the sensor test in the Manual sensor test to verify that the fuser pressure-release sensor (PS7) is properly functioning. If it is not, replace the fuser. 4. Use the fuser pressure-release drive test in the component test to verify that the fuser motor (M2) is properly functioning. If it is not, replace the fuser motor (M2). 5. If the error persists, replace the fuser. 6. If this product has been previously serviced, check the connector (J117; J123) on the DC controller PCA.

Code: 50.13X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 3
Remedy: 1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. If this product has been previously serviced, check the connector (J50) on the DC controller PCA. 4. If the error persists, replace the fuser.

Code: 50.14X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 3
Remedy: 1. Remove and then reseat the fuser. Remove any residual paper in the product. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. If this product has been previously serviced, check the connector (J50) on the DC controller PCA. 4. If the error persists, replace the fuser.

Code: 50.2X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser warm-up failure
Remedy: 1. Reconnect the connector (J50) between the fuser and the DC controller PCA. 2. Turn the product off. Remove the fuser, and then reinstall it. 3. If the error persists, replace the fuser wire harness. 4. If the error persists, replace the fuser.

Code: 50.3X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Low fuser temperature 1
Remedy: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Make sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.

Code: 50.4X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
High fuser temperature 1
Remedy: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. Replace the fuser. 4. If this product has been previously serviced, check the connector (J50) on the DC controller PCA.

Code: 50.6X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Drive circuit fault
Remedy: 1. Check the power source. Make sure the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. 2. If the error persists, replace the low-voltage power supply. 3. If this product has been previously serviced, check the connector (J101) on the DC controller PCA.

Code: 50.8X.YZ
Display: 50.WX.YZ Fuser error To continue, turn off then on
Description: The fuser has experienced an error. W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Fuser type mis-match
Remedy: 1. Remove and then reseat the fuser. 2. Check the paper type setting using the product menus and in the printer driver. Making sure that they match and are correct for the type of media being used. 3. If this product has been previously serviced, check the connectors (J50; J139) on the DC controller PCA. 4. If the error persists, replace the fuser.

Code: 51.00.20
Display: 51.00.YY Error
Description: Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy: 1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA. 2. If the error persists, replace the C/K laser/scanner.

Code: 51.00.21
Display: 51.00.YY Error
Description: Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy: 1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J111) on the DC controller PCA. 2. If the error persists, replace the C/K laser/scanner.

Code: 51.00.22
Display: 51.00.YY Error
Description: Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy: 1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the Y/M laser/scanner.

Code: 51.00.23
Display: 51.00.YY Error
Description: Laser/scanner error YY = 20 or 21 Cyan/black laser/scanner error (C/K) YY = 22 or 23 Yellow/magenta laser/scanner error (Y/M)tate
Remedy: 1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J110) on the DC controller PCA. 2. If the error persists, replace the Y/M laser/scanner.

Code: 52.00.04
Display: 52.00.XX To continue, turn off then on
Description: Laser/scanner motor startup error XX = 04 or 05 laser/scanner motor startup error XX = 05 Laser/scanner rotation error/M
Remedy: 1. Check the connector (J501) on the laser/scanner driver PCA and the connector (J106) on the DC controller PCA. 2. If the error persists, replace the approriate laser/scanner.

Code: 52.00.05
Display: 52.00.XX To continue, turn off then on
Description: Laser/scanner motor startup error XX = 04 or 05 laser/scanner motor startup error XX = 05 Laser/scanner rotation error/M
Remedy: 1. Check the connector (J50-Y/K or J503-C/M) on the laser/scanner driver PCA and the connectors (J106; J110-C/K or J111-C/M) on the DC controller PCA. 2. If the error persists, replace the appropriate laser/scanner.

Code: 54.00.03
Display: 54.XX.YY Error
Description: A sensor error has occurred
Environmental sensor failure
Remedy: 1. Turn the product off, and then on. 2. If the error persists, replace the environment sensor assembly. 3. If the environment sensor has been removed or replaced check the connector (J2) on the environment sensor and the connector (J108) on the DC controller PCA.

Code: 54.00.06
Display: 54.XX.YY Error
Description: A sensor error has occurred
Registration density sensor failure
Remedy: 1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.

Code: 54.00.14
Display: 54.XX.YY Error
Description: A sensor error has occurred
Registration density sensor failure
Remedy: 1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.

Code: 54.00.19
Display: 54.XX.YY Error
Description: A sensor error has occurred
Registration density sensor failure
Remedy: 1. Open and close the right door (or turn on and then off the power switch) to perform the color plane registration. 2. If the error persists, replace the registration density sensor assembly.

Code: 54.01.05
Display: 54.XX.YY Error
Description: A sensor error has occurred
Media sensor is out of calibration range
Remedy: 1. Turn the product off, and then clean the media sensor with a lint-free cloth. Turn the product on. 2. If the error persists, replace the paper pickup assembly.

Code: 54.06.21
Display: 54.XX.YY Error
Description: A sensor error has occurred
Primary laser/scanner beam detect abnormality
Remedy: 1. Turn the product off, and then on. 2. If the error persists, replace the laser/scanner assembly. 3. If the product has had parts removed or replace, check the connector (J110-C/M or J111-C/M) on the DC controller PCA.

Code: 54.0X.0B
Display: 54.XX.YY Error
Description: A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy: 1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Code: 54.0X.0B
Display: 54.XX.YY Error
Description: A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy: 1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Code: 54.0X.0C
Display: 54.XX.YY Error
Description: A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy: 1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Code: 54.0X.0C
Display: 54.XX.YY Error
Description: A sensor error has occurred
Density sensor out of range error or Dhalf calibration failure X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy: 1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Code: 54.0X.0D
Display: 54.XX.YY Error
Description: A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy: 1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Code: 54.0X.0D
Display: 54.XX.YY Error
Description: A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy: 1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Code: 54.0X.0E
Display: 54.XX.YY Error
Description: A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy: 1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Code: 54.0X.0E
Display: 54.XX.YY Error
Description: A sensor error has occurred
Optical memory element abnormal or CPR sensor out of range X = 0 black, X = 1 cyan, X = 2 magenta, X = 3 yellow
Remedy: 1. Check the supplies status page to make sure the toner cartridges are not past their useful life. 2. Check the ITB for damage. 3. Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and soft brush. 4. If error persists, replace the registration sensor assembly.

Code: 55.00.01
Display: 55.00.YY DC controller error To continue, turn off then on
Description: DC controller PCA error
DC controller memory error
Remedy: Turn the product off, and then on. If the error persists, replace the DC controller PCA.

Code: 55.00.02
Display: 55.00.YY DC controller error To continue, turn off then on
Description: DC controller PCA error
DC controller no engine response
Remedy: Turn the product off, and then on. If the error persists, replace the DC controller PCA.

Code: 55.00.07
Display: 55.00.YY DC controller error To continue, turn off then on
Description: DC controller PCA error
DC controller communications timeout
Remedy: Turn the product off, and then on. If the error persists, replace the DC controller PCA.

Code: 55.01.06
Display: 55.0X.YY DC controller error To continue, turn off then on
Description: DC controller PCA error
NVRAM memory data error warning
Remedy: Turn the product off, and then on. If the error persists, replace the DC controller PCA.

Code: 55.02.06
Display: 55.0X.YY DC controller error To continue, turn off then on
Description: DC controller PCA error
NVRAM memory access error warning
Remedy: Turn the product off, and then on. If the error persists, replace the DC controller PCA.

Code: 56.00.YY
Display: 56.00.YY Error To continue, turn off then on
Description: Optional paper tray communication error
Remedy: Turn the product off, and then on. If the error persists, reseat the optional paper tray (1 x 500-sheet feeder). Check the input connectors for damage. If a connector is damaged, replace the connector.

Code: 57.00.03
Display: 57.00.0Y Error To continue, turn off then on
Description: Fan error
Power supply fan (FM1) failure
Remedy: 1. Turn the product off, and then on. Listen for fan noise at the front lower-left corner of the product. If no noise is heard, replace the power supply fan (FM1). 2. If this part has been removed or replace, check the connector (J119) on the DC controller PCA. 3. Measure the voltage between the connectors (J119-1 and J119-3) on the DC controller PCA immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM1).

Code: 57.00.04
Display: 57.00.0Y Error To continue, turn off then on
Description: Fan error
Cartridge fan (FM2) failure
Remedy: 1. Turn the product off, and then on. Listen for fan noise at the front lower-right corner of the product. If no noise is heard, replace the cartridge fan (FM2). 2. If this part has been removed or replace, check the connector (J26) on the cartridge fan, connector (J262) on the high-voltage power supply (lower), and the connector (J114) on the DC controller. 3. Measure the voltage between the connectors (J262-1 and J262-3) on the high-voltage power supply (lower) immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM2).

Code: 57.00.05
Display: 57.00.0Y Error To continue, turn off then on
Description: Fan error
Delivery fan (FM3) failure
Remedy: 1. Turn the product off, and then on. Listen for fan noise at the lower back-center of the product. If no noise is heard, replace the delivery fan (FM3). 2. If this part has been removed or replace, check the connector on the intermediate connect board. 3. Measure the voltage between the connectors (J262-1 and J262-3) on the high-voltage power supply (lower) immediatly after the product power is turned on. If the voltage changes from 0 VDC to approximately 24 VDC, replace the fan (FM3).

Code: 58.00.04
Display: 58.00.04
Description: The low-voltage power supply is defective.
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J143) on the DC controller PCA. 3. If the error persists, replace the low-voltage power supply.

Code: 59.00.04
Display: 59.00.YY Error To continue, turn off then on
Description: Printing error
Remedy: Fuser motor (M2) start up error or fuser motor (M2) rotational error—preasure roller, delivery roller, fuser pressurization, primary transfer roller disengaement 1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J15) on the fuser motor and the connector (J17) on the DC controller PCA.

Code: 59.00.05
Display: 59.00.YY Error To continue, turn off then on
Description: Printing error
Remedy: Fuser motor (M2) start up error or fuser motor (M2) rotational error—preasure roller, delivery roller, fuser pressurization, primary transfer roller disengaement 1. Use the fuser motor (M2) drive test in the component test to verify that the fuser motor is properly functioning. If it is not, replace the fuser motor assembly. 2. If the product has been serviced, check the connector (J15) on the fuser motor and the connector (J17) on the DC controller PCA.

Code: 59.05.06
Display: 59.05.XX
Description: A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J121) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M3).

Code: 59.05.07
Display: 59.05.XX
Description: A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J121) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M3).

Code: 59.05.08
Display: 59.05.XX
Description: A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).

Code: 59.05.09
Display: 59.05.XX
Description: A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).

Code: 59.05.10
Display: 59.05.XX
Description: A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).

Code: 59.05.11
Display: 59.05.XX
Description: A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the drum motor (M1).

Code: 59.05.12
Display: 59.05.XX
Description: A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M10). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17).

Code: 59.05.13
Display: 59.05.XX
Description: A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J120) on the DC controller PCA. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M10). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17).

Code: 59.05.B0
Display: 59.05.XX
Description: A drum startup or drum rotational error has occurred. XX = 06 Black drum startup error (M3); XX = 07 Black drum rotational error (M3) XX = 08 Yellow drum startup error (M1); XX = 09 Yellow drum rotational error (M1) XX = 10 Magenta drum startup error (M1); XX = 11 Magenta drum rotational error (M1) XX = 12 Cyan drum startup error; XX = 13 Cyan drum rotational error (M1) XX = B0 Residual toner feed motor error (M12)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J89) on the residual feed motor (M12), intermediate connectors (J75 and J77), and the connector (J137) on the DC controller. 3. Use the motor drive test in the componet test to verify that the motor is properly functioning. If it is not, replace the developing disengagement motor (M12). 4. Use the Manual sensor test to verify that the ITB alienation sensor (SR17) is properly functioning. If it is not, replace the ITB alienation sensor (SR17).

Code: 60.00.11
Display: 60.00.0Y Tray <Y> lifting error
Description: Tray lift motors error
Lifter motor failure (M7)
Remedy: 1. Turn the product off, and then on. 2. Check the connector (J141) on the DC controller PCA. 3. Check the connector (J78) on the lifter motor (M7). 4. Use the Cassette lifter sensor sensor (SR9) test in the Tray/Bin manual sensor test to verify that the sensor is properly functioning. If it is not, replace the lifter drive assembly. 5. If the error persists, replace the lifter drive assembly.

Code: 61.00.01
Display: 61.00.01
Description: Color table read failure
Remedy: Turn the product off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.

Code: 62.00.00
Display: 62.00.00 No system To continue, turn off then on
Description: Internal system failure
Remedy: Turn the product off, and then on. If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.

Code: 70.00.00
Display: 70.00.00 Error To continue, turn off then on
Description: DC controller failure
Remedy: Turn the product off, and then on. If the error persists, replace the DC controller.

Code: 81.01.00
Display: 81.0X.YY Embedded JetDirect error
Description: Embedded HP JetDirect print server critical error
EIO Networking Event
Remedy: Turn the product off, and then on. If the error persists, replace the formatter.

Code: 81.02.00
Display: 81.0X.YY Embedded JetDirect error
Description: Embedded HP JetDirect print server critical error
Wireless Networking Event: <UVWXYZ>
Remedy: Turn the product off, and then on. If the error persists, replace the formatter.

Code: 81.03.00
Display: 81.0X.YY Embedded JetDirect error
Description: Embedded HP JetDirect print server critical error
Access Point Wireless Networking Event: <UVWXYZ>
Remedy: Turn the product off, and then on. If the error persists, replace the formatter.

Code: 81.04.00
Display: 81.0X.YY Embedded JetDirect error
Description: Embedded HP JetDirect print server critical error
JetDirect Inside Networking Event: <UVWXYZ>
Remedy: Turn the product off, and then on. If the error persists, replace the formatter.

Code: 81.06.00
Display: 81.0X.YY Embedded JetDirect error
Description: Embedded HP JetDirect print server critical error
Internal EIO Networking Event: <UVWXYZ>
Remedy: Turn the product off, and then on. If the error persists, replace the formatter.

Code: 81.07.00
Display: 81.0X.YY Embedded JetDirect error
Description: Embedded HP JetDirect print server critical error
Internal Wireless Networking Event: <UVWXYZ>
Remedy: Turn the product off, and then on. If the error persists, replace the formatter.

Code: 81.08.00
Display: 81.0X.YY Embedded JetDirect error
Description: Embedded HP JetDirect print server critical error
Internal Access Point Wireless Networking Event: <UVWXYZ>
Remedy: Turn the product off, and then on. If the error persists, replace the formatter.

Code: 81.09.00
Display: 81.0X.YY Embedded JetDirect error
Description: Embedded HP JetDirect print server critical error
Internal JetDirect Inside Networking Event: <UVWXYZ>
Remedy: Turn the product off, and then on. If the error persists, replace the formatter.

Code: 98.00.01
Display: 98.00.01 Corrupt data in firmware volume
Description: Data corruption has occurred in the firmware volume
Remedy: Reload the firmware.

Code: 98.00.02
Display: 98.00.02 Corrupt data in solutions volumeRf
Description: Data corruption has occurred in the solutions volume
Remedy: Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware.

Code: 98.00.03
Display: 98.00.03 Corrupt data in configuration volume
Description: Data corruption has occurred in the configuration volume
Remedy: Turn the product off, and then on. Use the Clean Disk item in the Preboot menu. Reload the firmware

Code: 98.00.04
Display: 98.00.04 Corrupt data in job data volume
Description: Data corruption has occurred in the job data volume
Remedy: Turn the product off, and then on. Rerun the file erase function.

Remedy: Download the RFU file and attempt the upgrade again.

Code: 99.00.02
Display: 99.00.02 Upgrade not performed timeout during receive
Description: A remote firmware upgrade (RFU) was not performed. I/O timeout when reading header number and size. Indicates a problem with the network environment, not the device.
Remedy: The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

Code: 99.00.03
Display: 99.00.03 Upgrade not performed error writing to disk
Description: A remote firmware upgrade (RFU) was not performed. Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Remedy: 1. Download the RFU file and attempt the upgrade again. 2. If the error persists, perform the Clean Disk process. You will then need to download firmware from the Preboot menu. 3. If the error persists, replace the hard disk.

Code: 99.00.04
Display: 99.00.04 Upgrade not performed timeout during receive
Description: A remote firmware upgrade (RFU) was not performed. I/O timeout when reading rest of header.
Remedy: The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

Remedy: The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.

Code: 99.00.06
Display: 99.00.06 Upgrade not performed error reading upgrade
Description: A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading header number and size.
Remedy: 1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk.

Code: 99.00.07
Display: 99.00.07 Upgrade not performed error reading upgrade
Description: A remote firmware upgrade (RFU) was not performed. Unexpected read error when reading rest of header.
Remedy: 1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk.

Remedy: 1. Download the RFU file and attempt the upgrade again. 2. If the error persists, replace the hard disk

Code: 99.00.09
Display: 99.00.09 Upgrade canceled by user
Description: A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
Remedy: Resend the RFU.

Code: 99.00.10
Display: 99.00.10 Upgrade canceled by user
Description: A remote firmware upgrade (RFU) was not performed. Job canceled when reading header number and size.
Remedy: Resend the RFU.

Code: 99.00.11
Display: 99.00.11 Upgrade canceled by user
Description: A remote firmware upgrade (RFU) was not performed. Job canceled when reading rest of header.
Remedy: Resend the RFU.

Code: 99.00.12
Display: 99.00.12 Upgrade not performed the file is invalid
Description: A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.
Remedy: Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

Code: 99.00.13
Display: 99.00.13 Upgrade not performed the file is invalid
Description: A remote firmware upgrade (RFU) was not performed. Header number is 2 but header size doesn’t match version 2 size.
Remedy: Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

Code: 99.00.14
Display: 99.00.14 Upgrade not performed the file is invalid
Description: A remote firmware upgrade (RFU) was not performed. The file is invalid.
Remedy: Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

Code: 99.00.20
Display: 99.00.2X
Description: The bundle is not for this product
Remedy: Download the correct firmware file from HP website, and then resend the firmware upgrade.

Code: 99.00.21
Display: 99.00.2X
Description: The bundle is not signed with the correct signature, or the signature is invalid
Remedy: Download the correct firmware file from HP website, and then resend the firmware upgrade.

Code: 99.00.22
Display: 99.00.2X
Description: The bundle header version is not supported by this firmware
Remedy: Download the correct firmware file from HP website, and then resend the firmware upgrade.

Code: 99.00.23
Display: 99.00.2X
Description: The package header version is not supported by this firmware
Remedy: Download the correct firmware file from HP website, and then resend the firmware upgrade.

Code: 99.00.24
Display: 99.00.2X
Description: The format of the bundle is invalid
Remedy: Download the correct firmware file from HP website, and then resend the firmware upgrade.

Code: 99.00.25
Display: 99.00.2X
Description: The format of the package is invalid
Remedy: Download the correct firmware file from HP website, and then resend the firmware upgrade.

Code: 99.00.26
Display: 99.00.2X
Description: A CRC32 check did not pass
Remedy: Download the correct firmware file from HP website, and then resend the firmware upgrade.

Code: 99.00.27
Display: 99.00.2X
Description: An I/O error occurred while downloading the bundle
Remedy: Turn the product off, and then on again. Resend the firware upgrade. If the error persists, try the sending the upgrade by another method (USB or Embedded Web Server).

Code: 99.09.60
Display: 99.09.60 Unsupported disk
Description: Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
Remedy: Install the correct hard disk for this product.

Code: 99.09.61
Display: 99.09.61 Unsupported disk
Description: Preboot menu error. The installed disk is installed in a product configured for a encrypted hard disk.
Remedy: Access the Preboot menu and then select Lock Disk to lock the disk.

Code: 99.09.62
Display: 99.09.62 Unknown disk
Description: Preboot menu error. The installed disk was previously locked in another product.
Remedy: Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk

Code: 99.09.63
Display: 99.09.63 Incorrect disk
Description: A new or blank disk has been installed in a device which previously had an encrypted disk.
Remedy: Follow the procedure to load firmware on a new hard disk and then lock it to this product.

Code: 99.09.64
Display: 99.09.64 Disk malfunction
Description: A fatal hard disk failure has occurred.
Remedy: Replace the hard disk drive.

Code: 99.09.65
Display: 99.09.65 Disk data error
Description: Disk data corruption has occurred.
Remedy: Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.

Code: 99.09.66
Display: 99.09.66 No disk data installed
Description: A disk drive is not installed in the product.
Remedy: Install a compatible hard disk drive.

Remedy: 1. Press any key to continue to the main Preboot menu. 2. Press the <Help button to see the help text for the error. 3. Select the Administration menu. NOTE: If there is a password assigned to the Administrator, a prompt to enter the password displays. 4. Select the Download item. 5. The user can now download a new firmware bundle to the product.

Code: 99.XX.YY
Display: 99.XX.YY
Description: Firmware installation error
Remedy: Reload the firmware.

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HP 500 Color M551 error codes with quick guide

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HP 500 Color M551 error codes with quick guide

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