Error Codes list of Riso TR Series model and quick guides
– Compatible Printer model: Riso TR Series
– Riso TR Series Error Codes with quick guides:
- Code: C21
- Description: Master Loading Error (onto the Drum) .
- Causes: • If the Master sensor does not detect the master (light not reflected) during the master loading when the Drum is at 79° from the position-A
- Troubleshooting Guides: Master Making Unit Set SW OFF &ON.
- Code: C22
- Description: Master Misfeed
- Causes: • If the Master positioning sensor does not detect the master (light not reflected) within 944 pulses after the Write pulse motor activates.
• If the light path of the Master tension plate sensor is blocked (Master tension plate is down) when the master feeding has started. - Troubleshooting Guides: Master Making Unit Set SW OFF &ON.
- Code: C23
- Description: Master Cut Malfunction
- Causes: • If the Master positioning sensor is still detecting the master (light reflected back) when the Drum is at position-A after the cutting operation and the Master tentioning plate sensor is ON.
- Troubleshooting Guides: Drum Set Sensor OFF & 2 seconds later ON.
- Code: C25
- Description: Master Removal Error
- Causes: • If the Master removal sensor does not detect the removed master (light path opened) when the Drum rotates to either 70° or 90° from the position-A during the master removal, when a master was detected on the Drum.
- Troubleshooting Guides: Drum Set Sensor OFF & 2 seconds later ON.
- Code: C26
- Description: Removed Master Jammed at the Master removal area
- Causes: • If the Master removal sensor is detecting the removed master (light path blocked) even though the Drum has returned to the position-A after the master removal process.
- Troubleshooting Guides: Unblock the light path of the Master removal sensor. • Remove the jammed master.
- Code: C27
- Description: No Master on the Drum
- Causes: • If the Master sensor does not find master on the Drum when the Drum is at 79° during the printing movement.
- Troubleshooting Guides: Press ALL RESET button.
- Code: C31
- Description: Paper Jam in the Second Paper Feed Area
- Causes: • If the Paper receiving sensor does not find paper when the Drum is at Position-A during the printing operation and the Paper sensor finds a paper at next Drum Position-A.
- Troubleshooting Guides: Press ALL RESET button. • Remove the jammed paper.
- Code: C32
- Description: Paper Jam in the Paper Receiving Area
- Causes: • If the status of the Paper receiving sensor does not change from detecting paper to not detecting from one Drum Position-A to the next during printing.
- Troubleshooting Guides: Press ALL RESET button. • Remove the jammed paper.
- Code: C33
- Description: Paper Jam in the First Paper Feed Area
- Causes: • If the Paper sensor does not detect paper at Drum angle 135° within three Drum rotations during printing.
- Troubleshooting Guides: Press ALL RESET button.
- Code: C34
- Description: Paper Jam on the Drum
- Causes: • If the Paper receiving sensor does not detect paper at one Drum Position-A and the Paper sensor detects paper at next Drum Position-A.
- Troubleshooting Guides: Drum set sensor OFF & 2 seconds later ON, or press ALL RESET button.
- Code: C37
- Description: Original Jam at Entrance
- Causes: • During the Original set movement, if the Original IN sensor does not detect Original (sensor light not reflected) within 1712 pulses after the Read pulse motor activates.
• During the Original set movement, if the Original IN sensor stops detecting the Original before the Read pulse motor activates 347 pulses. - Troubleshooting Guides: ADF set sensor OFF & ON.
- Code: C38
- Description: Original Jam or Oversize
- Causes: • During the Original scanning, if the Original IN sensor keeps detecting Original (sensor light reflected) and does not stop detecting within 4945 pulses after the Read pulse motor activates.
- Troubleshooting Guides: ADF set sensor OFF & ON.
Solve Riso TR Series Error codes
- Code: C41
- Description: Replace Ink Pack
- Causes: • If the Ink sensor does not detect ink in the Squeegee unit within 20 seconds after the Inking motor was activated.
• If the Ink sensor does not detect ink in the Squeegee unit within 80 seconds after the Drum idling has started. - Troubleshooting Guides: Ink pack set sensor OFF & 5 seconds later ON.
- Code: C42
- Description: Replace Master Roll
- Causes: • If the black tape attached at the end of the Master roll has been detected by the Master end sensor during master making or confidential operation.
- Troubleshooting Guides: Master making unit set SW OFF &ON. • Replace the depleted Master roll with a new one.
- Code: C43
- Description: Empty Disposal Box
- Causes: • If the Master full detection sensor does not detect the Master compress plate during the master compressing process.
- Troubleshooting Guides: Master removal set switch OFF & 5 seconds later ON. • Empty the disposal box.
- Code: C44
- Description: Add Paper
- Causes: • If the light path of the Paper detection sensor is open.
- Troubleshooting Guides: Paper detection sensor ON. • Add paper on the Paper feed tray.
- Code: C49
- Description: Close Master Removal Unit
- Causes: • If the actuator of the Master disposal unit set switch is not depressed.
- Troubleshooting Guides: Close the Master removal unit.
- Code: C51
- Description: Insert Card into Key/Card Counter
- Causes: • If an operator card is not set in the Key/Card counter.
- Troubleshooting Guides: Insert the card.
- Code: C52
- Description: Set Drum in Place
- Causes: • If the Drum set sensor does not detect the Drum.
- Troubleshooting Guides: Set the Drum in the machine.
- Code: C53
- Description: Set Ink Pack in Place
- Causes: • If the Ink pack set sensor does not detect the Ink pack.
- Troubleshooting Guides: Set the Ink pack in the Drum.
- Code: C56
- Description: Close ADF Unit
- Causes: • If the ADF unit set sensor does not detect the ADF unit.
- Troubleshooting Guides: Close the ADF unit.
- Code: C58
- Description: Close Master Making Unit
- Causes: • If the actuator of the Master making unit set switch is not depressed.
- Troubleshooting Guides: Close the Master making unit.
- Code: C61
- Description: Drum size error
- Causes: • If Memory switch No.200 is selected to wrong machine model or wrong model Drum is set in the machine.
- Troubleshooting Guides: Set correct Drum in the machine or set Memory switch No.200 to correct machine model setting.
- Code: E01
- Description: Main Motor Lock
- Causes: • If excessive current is detected 0.3 seconds consecutively after the Main motor is activated.
• If no Encoder sensor output after Main motor is activated. - Troubleshooting Guides: Press ALL RESET button.
- Code: E02
- Description: Elevator Motor Lock
- Causes: • When the light path of the Upper limit sensor or the Lower limit sensor is not cut within 10 seconds after the Elevator motor is activated.
• If the light path of both the Upper limit and Lower limit sensors are blocked when the Elevator motor is activated.
• If excessive current is detected 0.3 seconds consecutively after the Elevator motor is activated. - Troubleshooting Guides: Press ALL RESET button.
- Code: E03
- Description: Clamp Motor Lock [During Clamp Motor Initial Positioning]
- Causes: • If the light path of the Clamp senors both A and B are not opened within 13 seconds after after the Clamp motor is activated. [During Master Release from the Clamp Plate]
• If the light path of the Clamp sensor B is not blocked within 3 seconds after the Clamp motor is activated.
• If the light path of the Clamp sensor B is not opened within 12 seconds after the Clamp motor is activated. [When the Clamp Plate opens during Master Clamping]
• If the light path of the Clamp sensor B is not blocked within 3 seconds after the Clamp motor is activated.
• If the light path of the Clamp sensor A is not opened within 5 seconds after the Clamp motor is activated. [When the Clamp Plate closes during Master Clamping]
• If the light path of the Clamp sensor B is not opened within 5 seconds after the Clamp motor is activated. - Troubleshooting Guides: Press ALL RESET button.
- Code: E04
- Description: Ink Overflow
- Causes: • If the Overflow sensor detects excessive ink in the Squeegee unit.
- Troubleshooting Guides: Remove excess ink from the Drum.
- Code: E05
- Description: Print Positioning Motor Lock
- Causes: • If the Vertical centering sensor status has not been changed from ON to OFF (or OFF to ON) within 3550 ms after the Print positioning motor activated.
- Troubleshooting Guides: Press ALL RESET button.
- Code: E06
- Description: Position-A Sensor Malfunction
- Causes: • If Position-A sensor cannot be detected (or keeps detecting) even though the Main motor encoder sensor signal is making the output after the Main motor is activated.
- Troubleshooting Guides: Press ALL RESET button.
- Code: E07
- Description: Master Compressing Motor Lock [When compressing]
- Causes: • If the light path of the Master compressing sensor is not opened within 10 seconds after the Master compressing motor is activated. [When returning back]
• If the light path of the Master compressing sensor is not opened (or closed) within 1 second after the Master compressing sensor is activated. - Troubleshooting Guides: Press ALL RESET button.
- Code: E08
- Description: Communication Error between TR and Interface Accessaries
- Causes: • If a communication error has occurred between the CPU and the interface accessaries.
- Troubleshooting Guides: Turn Power SW OFF & ON.
- Code: E10
- Description: Shading Error
- Causes: • If the Shading compensation is not made.
- Troubleshooting Guides: Turn Power SW OFF & ON.
- Code: E13
- Description: Cutter Motor Lock
- Causes: • If the Cutter position sensor is not turned OFF within 75 ms after the Cutter motor is activated.
• If the Cutter position switch is not pressed within 450 ms after the Cutter motor is activated. - Troubleshooting Guides: Drum Set Sensor OFF & ON.
- Code: E14
- Description: Master Removal Motor Lock
- Causes: • If excessive current is detected 0.3 seconds consecutively after the Master removal motor is activated.
- Troubleshooting Guides: Press ALL RESET button.
- Code: E15
- Description: Master Tension Plate Lock
- Causes: • If the light path of the Master tension plate sensor is not blocked within 384 pulse rotation of the Read pulse motor rotated in the reverse direction.
• If master loading error is detected at Drum angle 79° and if the Master tension plate sensor is blocked. - Troubleshooting Guides: Press ALL RESET button.
- Code: E16
- Description: Inking Motor Lock
- Causes: • If excessive current is detected 0.3 seconds consecutively after the Inking motor is activated.
- Troubleshooting Guides: Press ALL RESET button.
- Code: E20
- Description: Paper Ejection Motor Lock
- Causes: • If excessive current is detected 0.3 seconds consecutively after the Paper ejection motor is activated.
- Troubleshooting Guides: Press ALL RESET button.
- Code: E50
- Description: Connect ‘Copy/Master’ Counter
- Causes: • If the connector of the Counter is not connected.
- Troubleshooting Guides: Connect Counter.
- Code: E77
- Description: No TPH code
- Causes: • If the TPH code is not output to the machine. (Connector loose)
- Troubleshooting Guides: Press ALL RESET button.
- Code: E78
- Description: Machine Model Selection Error
- Causes: • If Memory switch No.200 is selected to 9~F.
- Troubleshooting Guides: Select to correct setting.
– Get more information about Epson XP 15000 troubleshooting, click here
– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here
Waste Ink Pad Counter Utility Functions:
– Cleaning printhead.
– Ink charge.
– Fix Epson red lights blinking Error
– Fix Epson Service Required Error: A printer’s ink pad at the end of its service life Please contact Epson Support.
– Check the current value of waste ink counters and ink level counters.
– Clear Waste Ink Counters.
– Read and write serial number.
– Read and write USB ID.
– Read and write HEAD ID.
– Make EEPROM dump, backup.
– Paper feed test.
– Nozzle check.
– Color check pattern.
– Initialize (disable) PF deterioration offset.
– Retrieve device information
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