Epson WorkForce WF-C869Ra list error codes with quick guides

– Compatible Printer model: Epson WorkForce WF-C869Ra
– Epson WorkForce WF-C869Ra Error Codes with quick guides:

Code: 000020
Description: CR PID driving time error
Causes: The driving time of the motor exceeded the set time.
• Main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board. N. Inquire at service support

Code: 000021
Description: CR PID excess load error
Causes: • State in which load of CR motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper jam paper remaining
• Foreign object remaining
• CR lock lever failure (Maintenance Unit failure)
• CR main shaft lubrication shortage
• PG error
• CR encoder failure
• CR motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
Y. Go to step 2. N. Remove the paper jam paper and foreign object
2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
Y. Go to step 4. N. Go to step 3
3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
Y. Go to step 5. N. Lubricate the CR main shaft
5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
Y. Go to step 6 N. Adjust the PG
6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
Y. Main board (If the trouble is not resolved, inquire at service support)
N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

Code: 000022
Description: CR PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• CR timing belt detached or broken
• Motor failure
• Main board failure
Troubleshooting Guides: 1 Check the CR timing belt Is the timing belt detached or broken?
Y. Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
N. Reattach the CR timing belt or Replace the CR timing belt

Code: 000023
Description: CR PID reverse error
Causes: • State in which load of CR motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper jam paper remaining
• Foreign object remaining
• CR lock lever failure (Maintenance Unit failure)
• CR main shaft lubrication shortage
• PG error
• CR encoder failure
• CR motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
Y. Go to step 2. N. Remove the paper jam paper and foreign object
2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
Y. Go to step 4. N. Go to step 3
3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
Y. Go to step 5. N. Lubricate the CR main shaft
5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
Y. Go to step 6 N. Adjust the PG
6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
Y. Main board (If the trouble is not resolved, inquire at service support)
N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

Code: 000024
Description: CR PID lock error
Causes: • State in which load of CR motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper jam paper remaining
• Foreign object remaining
• CR lock lever failure (Maintenance Unit failure)
• CR main shaft lubrication shortage
• PG error
• CR encoder failure
• CR motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
Y. Go to step 2. N. Remove the paper jam paper and foreign object
2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
Y. Go to step 4. N. Go to step 3
3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
Y. Go to step 5. N. Lubricate the CR main shaft
5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
Y. Go to step 6 N. Adjust the PG
6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
Y. Main board (If the trouble is not resolved, inquire at service support)
N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

Code: 000025
Description: CR PID underspeed error
Causes: When lower than the expected speed is detected
• Paper jam paper remaining
• Foreign object remaining
Troubleshooting Guides: 1 Check for paper jam paper remaining There is no paper jam paper in the CR scanning section.
Y. Go to step 2.
N. Remove the paper jam paper
2 Check for foreign object There is no foreign object in the CR scanning section.
Y. Inquire at service support.
N. Remover the foreign object

Code: 000030
Description: CR load position driving time error
Causes: The driving time of the motor exceeded the set time.
• Main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board. N. Inquire at service support

Code: 000031
Description: CR load position excess load error
Causes: • State in which load of CR motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper jam paper remaining
• Foreign object remaining
• CR lock lever failure (Maintenance Unit failure)
• CR main shaft lubrication shortage
• PG error
• CR encoder failure
• CR motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
Y. Go to step 2. N. Remove the paper jam paper and foreign object
2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
Y. Go to step 4. N. Go to step 3
3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
Y. Go to step 5. N. Lubricate the CR main shaft
5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
Y. Go to step 6 N. Adjust the PG
6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
Y. Main board (If the trouble is not resolved, inquire at service support)
N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

Code: 000032
Description: CR load position excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• CR timing belt detached or broken
• Motor failure
• Main board failure
Troubleshooting Guides: 1 Check the CR timing belt Is the timing belt detached or broken?
Y. Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
N. Reattach the CR timing belt or Replace the CR timing belt

Code: 000033
Description: CR load position reverse error
Causes: • State in which load of CR motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper jam paper remaining
• Foreign object remaining
• CR lock lever failure (Maintenance Unit failure)
• CR main shaft lubrication shortage
• PG error
• CR encoder failure
• CR motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
Y. Go to step 2. N. Remove the paper jam paper and foreign object
2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
Y. Go to step 4. N. Go to step 3
3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
Y. Go to step 5. N. Lubricate the CR main shaft
5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
Y. Go to step 6 N. Adjust the PG
6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
Y. Main board (If the trouble is not resolved, inquire at service support)
N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

Code: 000040
Description: PF PID riving time error
Causes: The drive time of the motor exceeded the set time.
• Main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board.
N. Inquire at service support

Code: 000041
Description: PF PID excess load error
Causes: • State in which load of PF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Stacker incorrectly set
• Paper jam paper remaining
• Paper path damaged and feed roller worn out
• Gears locking due to foreign object
• PF gear train part damaged
• Maintenance Unit failure
• PF encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
Y. Go to advance check 2
N. Reattach the stacker
Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
Y. Go to advance check 3
N. Remove the paper jam paper and foreign object
Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 3
N. Go to step 1
1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
Y. Go to step 2
N. Replace the upper paper guide.
2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
Y. Go to step 3
N. Remove the foreign object or Replace the damaged part
3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
Y. Go to step 5
N. Go to step 4
4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
Y. Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the damaged part
5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the PF encoder

Code: 000042
Description: PF PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• PF timing belt detached or broken
• PF gear train part damaged
• Motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: 1 Check the PF timing belt Is the PF timing belt detached or not broken?
Y. Go to step 2. N. Reattach the PF timing belt or Replace the PF timing belt
2 Check the PF gear train parts Are the PF related gears damaged? Also, is the gear train in the correct state?
Y. Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
N. Replace the damaged part

Code: 000043
Description: PF PID reverse error
Causes: • State in which load of PF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Stacker incorrectly set
• Paper jam paper remaining
• Paper path damaged and feed roller worn out
• Gears locking due to foreign object
• PF gear train part damaged
• Maintenance Unit failure
• PF encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
Y. Go to advance check 2
N. Reattach the stacker
Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
Y. Go to advance check 3
N. Remove the paper jam paper and foreign object
Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 3
N. Go to step 1
1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
Y. Go to step 2
N. Replace the upper paper guide.
2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
Y. Go to step 3
N. Remove the foreign object or Replace the damaged part
3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
Y. Go to step 5
N. Go to step 4
4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
Y. Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the damaged part
5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the PF encoder

Code: 000044
Description: PF PID lock error
Causes: • State in which load of PF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Stacker incorrectly set
• Paper jam paper remaining
• Paper path damaged and feed roller worn out
• Gears locking due to foreign object
• PF gear train part damaged
• Maintenance Unit failure
• PF encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
Y. Go to advance check 2
N. Reattach the stacker
Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
Y. Go to advance check 3
N. Remove the paper jam paper and foreign object
Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 3
N. Go to step 1
1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
Y. Go to step 2
N. Replace the upper paper guide.
2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
Y. Go to step 3
N. Remove the foreign object or Replace the damaged part
3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
Y. Go to step 5
N. Go to step 4
4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
Y. Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the damaged part
5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the PF encoder

Code: 000050
Description: PF load position driving time error
Causes: The drive time of the motor exceeded the set time.
• Main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board.
N. Inquire at service support

Code: 000051
Description: PF load position excess load error
Causes: • State in which load of PF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Stacker incorrectly set
• Paper jam paper remaining
• Paper path damaged and feed roller worn out
• Gears locking due to foreign object
• PF gear train part damaged
• Maintenance Unit failure
• PF encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
Y. Go to advance check 2
N. Reattach the stacker
Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
Y. Go to advance check 3
N. Remove the paper jam paper and foreign object
Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 3
N. Go to step 1
1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
Y. Go to step 2
N. Replace the upper paper guide.
2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
Y. Go to step 3
N. Remove the foreign object or Replace the damaged part
3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
Y. Go to step 5
N. Go to step 4
4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
Y. Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the damaged part
5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the PF encoder

Code: 000052
Description: PF load position excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• PF timing belt detached or broken
• PF gear train part damaged
• Motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: 1 Check the PF timing belt Is the PF timing belt detached or not broken?
Y. Go to step 2. N. Reattach the PF timing belt or Replace the PF timing belt
2 Check the PF gear train parts Are the PF related gears damaged? Also, is the gear train in the correct state?
Y. Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
N. Replace the damaged part

Code: 000053
Description: PF load position reverse error
Causes: • State in which load of PF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Stacker incorrectly set
• Paper jam paper remaining
• Paper path damaged and feed roller worn out
• Gears locking due to foreign object
• PF gear train part damaged
• Maintenance Unit failure
• PF encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
Y. Go to advance check 2
N. Reattach the stacker
Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
Y. Go to advance check 3
N. Remove the paper jam paper and foreign object
Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 3
N. Go to step 1
1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
Y. Go to step 2
N. Replace the upper paper guide.
2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
Y. Go to step 3
N. Remove the foreign object or Replace the damaged part
3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
Y. Go to step 5
N. Go to step 4
4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
Y. Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the damaged part
5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the PF encoder

Code: 000060
Description: ASF PID driving time error
Causes: The drive time of the motor exceeded the set time.
• Main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000061
Description: ASF PID excess load error
Causes: • State in which load of ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because ASF gear train part failure
• ASF motor encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
Y. Go to advance check 2
N. Remove the jammed paper and foreign object
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
Y. Go to step 2
N. Replace the feed roller. or Replace the intermediate roller (duplex print assy)
2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
Y. Go to step 4
N. Go to step 3
3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
Y. Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the ASF motor assembly.
4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the ASF motor encoder.

Code: 000062
Description: ASF PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• ASF gear train part damaged
• ASF motor encoder failure
• Motor driver failure/main board failure
Troubleshooting Guides: 1 Check the ASF gear train parts Has an ASF gear train part dropped off or become detached?
Y. Replace the following parts in sequence • ASF motor assembly • Main Board (If the trouble is not resolved, inquire at service support)
N. Reassemble the ASF gear train parts.

Code: 000063
Description: ASF PID reverse error
Causes: • State in which load of ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because ASF gear train part failure
• ASF motor encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
Y. Go to advance check 2
N. Remove the jammed paper and foreign object
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
Y. Go to step 2
N. Replace the feed roller. or Replace the intermediate roller (duplex print assy)
2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
Y. Go to step 4
N. Go to step 3
3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
Y. Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the ASF motor assembly.
4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the ASF motor encoder.

Code: 000064
Description: ASF PID lock error
Causes: • State in which load of ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because ASF gear train part failure
• ASF motor encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
Y. Go to advance check 2
N. Remove the jammed paper and foreign object
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
Y. Go to step 2
N. Replace the feed roller. or Replace the intermediate roller (duplex print assy)
2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
Y. Go to step 4
N. Go to step 3
3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
Y. Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the ASF motor assembly.
4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the ASF motor encoder.

Code: 000070
Description: ASF load position driving time error
Causes: The drive time of the motor exceeded the set time.
• Main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000071
Description: ASF load position excess load error
Causes: • State in which load of ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because ASF gear train part failure
• ASF motor encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
Y. Go to advance check 2
N. Remove the jammed paper and foreign object
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
Y. Go to step 2
N. Replace the feed roller. or Replace the intermediate roller (duplex print assy)
2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
Y. Go to step 4
N. Go to step 3
3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
Y. Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the ASF motor assembly.
4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the ASF motor encoder.

Code: 000072
Description: ASF load position excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• ASF gear train part damaged
• ASF motor encoder failure
• Motor driver failure/main board failure
Troubleshooting Guides: 1 Check the ASF gear train parts Has an ASF gear train part dropped off or become detached?
Y. Replace the following parts in sequence • ASF motor assembly • Main Board (If the trouble is not resolved, inquire at service support)
N. Reassemble the ASF gear train parts.

Code: 000073
Description: ASF load position reverse error
Causes: • State in which load of ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because ASF gear train part failure
• ASF motor encoder failure
• PF motor failure
• Motor driver failure/main board failure
Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
Y. Go to advance check 2
N. Remove the jammed paper and foreign object
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 2
N. Go to step 1
1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
Y. Go to step 2
N. Replace the feed roller. or Replace the intermediate roller (duplex print assy)
2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
Y. Go to step 4
N. Go to step 3
3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
Y. Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the ASF motor assembly.
4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the ASF motor encoder.

Code: 000080
Description: 2nd ASF PID driving time error
Causes: The drive time of the motor exceeded the set time.
• Additional main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000081, 000083, 000084
Description: • 2nd ASF PID excess load error (error code: 000081)
• 2nd ASF PID reverse error (error code: 000083)
• 2nd ASF PID lock error (error code: 000084)
Causes: • State in which load of additional ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Additional ASF motor encoder failure
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because additional ASF gear train part failure
• Additional ASF motor failure
• Motor driver failure/additional main board failure
Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
Y. Go to step 2
N. Remove the jammed paper.
2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
Y. Go to step 3
N. Replace the additional ASF motor encoder.
3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
Y. Go to step 4
N. Replace the conveyance roller.
4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the damaged part

Code: 000082
Description: 2nd ASF PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• Additional ASF gear train detached or damaged
• Motor failure
• Main board failure
Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
Y. Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
N. Reassemble the additional ASF gear train parts.

Code: 000090
Description: 2nd ASF load position driving time error
Causes: The drive time of the motor exceeded the set time.
• Additional main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000091, 000093
Description: • 2nd ASF load position excess load error (error code: 000091)
• 2nd ASF load position reverse error (error code: 000093)
Causes: • State in which load of additional ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Additional ASF motor encoder failure
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because additional ASF gear train part failure
• Additional ASF motor failure
• Motor driver failure/additional main board failure
Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
Y. Go to step 2
N. Remove the jammed paper.
2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
Y. Go to step 3
N. Replace the additional ASF motor encoder.
3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
Y. Go to step 4
N. Replace the conveyance roller.
4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the damaged part

Code: 000092
Description: 2nd ASF load position excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• Additional ASF gear train detached or damaged
• Motor failure
• Main board failure
Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
Y. Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
N. Reassemble the additional ASF gear train parts.

Code: 000160
Description: LFT1 PID driving time error
Causes: The drive time of the motor exceeded the set time.
• Main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000161
Description: LFT1 PID excess load error
Causes: • The load became unexpectedly high with hopper lift driving.
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper incorrectly loaded or number of sheets loaded exceeds maximum
• Foreign object in paper cassette
• Paper cassette failure
• Damage to or foreign object trapped in lift gear train parts
• Lift phase sensor failure
• Lift motor failure
• Main board failure
Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
Y. Go to step 2
N. Reduce the number of sheets of paper loaded. or Remove the foreign object
2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
Y. Go to step 3
N. Replace the paper cassette.
3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Remove the foreign object or Replace the lift motor assembly.

Code: 000162
Description: LFT PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• Lift gear train part damaged
• Lift motor encoder failure
• Main board failure
Troubleshooting Guides: 1 Check the lift gear train parts Has a lift gear train part dropped off or become detached?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Reassemble the lift gear train parts. or Replace the lift motor assembly.

Code: 000164
Description: LFT1 PID lock error
Causes: • The load became unexpectedly high with hopper lift driving.
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper incorrectly loaded or number of sheets loaded exceeds maximum
• Foreign object in paper cassette
• Paper cassette failure
• Damage to or foreign object trapped in lift gear train parts
• Lift phase sensor failure
• Lift motor failure
• Main board failure
Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
Y. Go to step 2
N. Reduce the number of sheets of paper loaded. or Remove the foreign object
2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
Y. Go to step 3
N. Replace the paper cassette.
3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Remove the foreign object or Replace the lift motor assembly.

Code: 000180
Description: LFT2 PID driving time error
Causes: The driving time of the motor exceeded the set time.
• Additional main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the additional main board.
N. Inquire at service support

Code: 000181, 000184
Description: • LFT2 PID excess load error (error code: 000181)
• LFT2 PID lock error (error code: 000184)
Causes: • The load became unexpectedly high with additional hopper lift driving.
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper incorrectly loaded or number of sheets loaded exceeds maximum
• Foreign object in paper cassette
• Damage to or foreign object trapped in additional lift gear train parts
• Additional lift phase sensor failure
• Additional lift motor failure
• Additional main board failure
Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
Y. Go to step 2
N. Reduce the number of sheets of paper loaded. or Remove the foreign object
2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
Y. Go to step 3
N. Replace the paper cassette.
3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
Y. Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
N. Remove the foreign object

Code: 000182
Description: LFT2 PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• Additional lift gear train detached or damaged
• Lift motor encoder failure
• Additional main board failure
Troubleshooting Guides: 1 Check the additional lift gear train parts Has an additional lift gear train part dropped off or become detached?
Y. Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
N. Reassemble the additional lift gear train parts.

Code: 000200
Description: LFT3 PID driving time error
Causes: The driving time of the motor exceeded the set time.
• Additional main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the additional main board.
N. Inquire at service support

Epson WorkForce WF-C869Ra error and solving error codes

Solve Epson WorkForce WF-C869Ra Error codes

Code: 000201, 000204
Description: • LFT3 PID excess load error (error code: 000201)
• LFT3 PID lock error (error code: 000204)
Causes: • The load became unexpectedly high with additional hopper lift driving.
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper incorrectly loaded or number of sheets loaded exceeds maximum
• Foreign object in paper cassette
• Damage to or foreign object trapped in additional lift gear train parts
• Additional lift phase sensor failure
• Additional lift motor failure
• Additional main board failure
Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
Y. Go to step 2
N. Reduce the number of sheets of paper loaded. or Remove the foreign object
2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
Y. Go to step 3
N. Replace the paper cassette.
3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
Y. Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
N. Remove the foreign object

Code: 000202
Description: LFT3 PID excess speed
Causes: State in which driven at unexpected speed (fast) for control.
• Additional lift gear train detached or damaged
• Lift motor encoder failure
• Additional main board failure
Troubleshooting Guides: 1 Check the additional lift gear train parts Has an additional lift gear train part dropped off or become detached?
Y. Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
N. Reassemble the additional lift gear train parts.

Code: 000220
Description: LFT4 PID driving time error
Causes: The driving time of the motor exceeded the set time.
• Additional main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the additional main board.
N. Inquire at service support

Code: 000221, 000224
Description: • LFT4 PID excess load error (error code: 000221)
• LFT4 PID lock error (error code: 000224)
Causes: • The load became unexpectedly high with additional hopper lift driving.
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper incorrectly loaded or number of sheets loaded exceeds maximum
• Foreign object in paper cassette
• Damage to or foreign object trapped in additional lift gear train parts
• Additional lift phase sensor failure
• Additional lift motor failure
• Additional main board failure
Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
Y. Go to step 2
N. Reduce the number of sheets of paper loaded. or Remove the foreign object
2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
Y. Go to step 3
N. Replace the paper cassette.
3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
Y. Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
N. Remove the foreign object

Code: 000222
Description: LFT4 PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• Additional lift gear train detached or damaged
• Lift motor encoder failure
• Additional main board failure
Troubleshooting Guides: 1 Check the additional lift gear train parts Has an additional lift gear train part dropped off or become detached?
Y. Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
N. Reassemble the additional lift gear train parts.

Code: 000480
Description: PG PID driving time error
Causes: The drive time of the motor exceeded the set time.
• Main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000481
Description: PG PID excess load error
Causes: • State in which load of motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Disconnect APG Motor Sensor/APG Motor cable
• APG gear phase shift
• Gears locking due to foreign object
• APG phase sensor or APG motor encoder failure
• Damage to or foreign object trapped in lift gear train parts
• APG gear train part damaged
• APG motor failure
• Main board failure
Troubleshooting Guides: 1 Check the APG Motor Sensor/APG Motor cable Check that the APG Motor Sensor/APG Motor Cable is not disconnect.
Y. Go to step 2
N. Connect the cable.
2 Check the APG motor operation Turn on the power and check the APG motor operation. Did the APG motor operate?
Y. Go to step 3
N. Replace the APG motor assembly.
3 Check the APG motor sensor state Did the APG motor operate abnormally (runaway) when the power was turned on?
Y. Go to step 4
N. Replace the APG motor sensor.
4 Check the APG gear phase Is the APG gear phase correct?
Y. Go to step 5
N. Match the APG gear phase.
5 Check the APG gear train parts Check the APG gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Remove the foreign object or Replace the APG drive assembly or APG motor assembly.

Code: 000482
Description: PG PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• APG gear train part damaged
• APG failure
• Main board failure
Troubleshooting Guides: 1 Check the APG gear train parts Has an APG gear train part dropped off or become detached?
Y. Replace the following parts in sequence • APG motor assembly • Main Board (If the trouble is not resolved, inquire at service support)
N. Reassemble the APG gear train parts. or Replace the APG drive assembly

Code: 000483
Description: PG PID reverse error
Causes: • State in which load of motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Disconnect APG Motor Sensor/APG Motor cable
• APG gear phase shift
• Gears locking due to foreign object
• APG phase sensor or APG motor encoder failure
• Damage to or foreign object trapped in lift gear train parts
• APG gear train part damaged
• APG motor failure
• Main board failure
Troubleshooting Guides: 1 Check the APG Motor Sensor/APG Motor cable Check that the APG Motor Sensor/APG Motor Cable is not disconnect.
Y. Go to step 2
N. Connect the cable.
2 Check the APG motor operation Turn on the power and check the APG motor operation. Did the APG motor operate?
Y. Go to step 3
N. Replace the APG motor assembly.
3 Check the APG motor sensor state Did the APG motor operate abnormally (runaway) when the power was turned on?
Y. Go to step 4
N. Replace the APG motor sensor.
4 Check the APG gear phase Is the APG gear phase correct?
Y. Go to step 5
N. Match the APG gear phase.
5 Check the APG gear train parts Check the APG gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Remove the foreign object or Replace the APG drive assembly or APG motor assembly.

Code: 000484
Description: PG PID lock error
Causes: • State in which load of motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Disconnect APG Motor Sensor/APG Motor cable
• APG gear phase shift
• Gears locking due to foreign object
• APG phase sensor or APG motor encoder failure
• Damage to or foreign object trapped in lift gear train parts
• APG gear train part damaged
• APG motor failure
• Main board failure
Troubleshooting Guides: 1 Check the APG Motor Sensor/APG Motor cable Check that the APG Motor Sensor/APG Motor Cable is not disconnect.
Y. Go to step 2
N. Connect the cable.
2 Check the APG motor operation Turn on the power and check the APG motor operation. Did the APG motor operate?
Y. Go to step 3
N. Replace the APG motor assembly.
3 Check the APG motor sensor state Did the APG motor operate abnormally (runaway) when the power was turned on?
Y. Go to step 4
N. Replace the APG motor sensor.
4 Check the APG gear phase Is the APG gear phase correct?
Y. Go to step 5
N. Match the APG gear phase.
5 Check the APG gear train parts Check the APG gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Remove the foreign object or Replace the APG drive assembly or APG motor assembly.

Code: 000540
Description: ASF3 PID driving time error
Causes: The drive time of the motor exceeded the set time.
• Additional main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000541, 000543, 000544
Description: • ASF3 PID excess load error (error code: 000541)
• ASF3 PID reverse error (error code: 000543)
• ASF3 PID lock error (error code: 000544)
Causes: • State in which load of additional ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Additional ASF motor encoder failure
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because additional ASF gear train part failure
• Additional ASF motor failure
• Motor driver failure/additional main board failure
Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
Y. Go to step 2
N. Remove the jammed paper.
2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
Y. Go to step 3
N. Replace the additional ASF motor encoder.
3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
Y. Go to step 4
N. Replace the conveyance roller.
4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the damaged part

Code: 000542
Description: ASF3 PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• Additional ASF gear train detached or damaged
• Motor failure
• Main board failure
Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
Y. Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
N. Reassemble the additional ASF gear train parts.

Code: 000550
Description: ASF3 load position driving time error
Causes: The drive time of the motor exceeded the set time.
• Additional main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000551, 000553, 000561
Description: • ASF3 load position excess load error (error code: 000551)
• ASF3 load position reverse error (error code: 000553)
• ASF4 PID excess load error (error code: 000561)
Causes: • State in which load of additional ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Additional ASF motor encoder failure
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because additional ASF gear train part failure
• Additional ASF motor failure
• Motor driver failure/additional main board failure
Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
Y. Go to step 2
N. Remove the jammed paper.
2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
Y. Go to step 3
N. Replace the additional ASF motor encoder.
3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
Y. Go to step 4
N. Replace the conveyance roller.
4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the damaged part

Code: 000552
Description: ASF3 load position excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• Additional ASF gear train detached or damaged
• Motor failure
• Main board failure
Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
Y. Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
N. Reassemble the additional ASF gear train parts.

Code: 000560
Description: ASF4 PID driving time error
Causes: The drive time of the motor exceeded the set time.
• Additional main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000562
Description: ASF4 PID excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• Additional ASF gear train detached or damaged
• Motor failure
• Main board failure
Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
Y. Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
N. Reassemble the additional ASF gear train parts.

Code: 000563 … 000566
Description: • ASF4 PID reverse error (error code: 000563)
• ASF4 PID lock error (error code: 000564)
• ASF4 PID lock error (error code: 000565)
• ASF4 PID lock error (error code: 000566)
Causes: • State in which load of additional ASF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Jammed paper remaining
• Additional ASF motor encoder failure
• Paper path damaged and conveyance roller worn out
• Gears locking due to foreign object
• Locked because additional ASF gear train part failure
• Additional ASF motor failure
• Motor driver failure/additional main board failure
Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
Y. Go to step 2
N. Remove the jammed paper.
2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
Y. Go to step 3
N. Replace the additional ASF motor encoder.
3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
Y. Go to step 4
N. Replace the conveyance roller.
4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the damaged part

Code: 000570
Description: ASF4 load position driving time error
Causes: The drive time of the motor exceeded the set time.
• Additional main board failure
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board
N. Inquire at service support

Code: 000572
Description: ASF4 load position excess speed error
Causes: State in which driven at unexpected speed (fast) for control.
• Additional ASF gear train detached or damaged
• Motor failure
• Main board failure
Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
Y. Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
N. Reassemble the additional ASF gear train parts.

Code: 00073
Description: FB BS+ excess speed detection
Causes: State in which driven at unexpected speed (fast) for control.
• Encoder cable disconnected
• ADF/SCN unit failure (motor driver failure)
Troubleshooting Guides: 1 Check the connection state of the encoder cable Is the cable of the corresponding encoder correctly connected to the SCN main board? (CN30, CN31, and CN32)
Y. Replace the ADF/SCN unit.
N. Reconnect the encoder cable.

Code: 030001
Description: PE DETECTOR ERROR
Causes: Occurs when PE detection can not be performed correctly due to failure of PE sensor etc.
• PE sensor failure
• Main board failure
Troubleshooting Guides: 1 Check the PE sensor cable connection state. Check that the PE sensor cable is properly connected.
Y. Go to step2
N. Reassemble
2 Check the operation after reinstalling the Main Board. Replace main board with normal product and check operation. Did the error occur?
Y. Replace the PE sensor.
N. Replace the Main board.

Code: 030002
Description: PW SENSOR LIGHT VALUE ADJUST ERROR
Causes: Occurs when the paper presence can not be detected even if the maximum light emission amount is increased in the adjustment of the light emission amount.
• PW sensor failure
• Main board failure
Troubleshooting Guides: 1 Check the PW Sensor FFC connection state. Check that the PW sensor FFC is properly connected.
Y. Go to step2
N. Reassemble
2 Check the operation after reinstalling the Main Board. Replace main board with normal product and check operation. Did the error occur?
Y. Replace the PW sensor.
N. Replace the Main board.

Code: 030004
Description: EMERGENCY STOP ERROR CAUSED BY COVER OPENING
Causes: Occurs if the rear cover is opened during motor driving. (Although the fatal error occurrence history is recorded to the main unit, the main unit display indicates a paper jam error)
• Rear cover opened during motor driving
• Rear cover open sensor failure
Troubleshooting Guides: 1 Turn the power off and then back on. Did the corresponding error occur after the power was turned off and then back on? Does an open error occur while the rear cover is in the closed state?
Y. Replace the rear cover open sensor
N. End

Code: 031001, 031003
Description: • X-Hot detect error (pre printing) (error code: 031001)
• X-Hot detect error (after flushing) (error code: 031003)
Causes: Occurs if the head temperature exceeds a set temperature.
• Head FFC inserted slanted
• Print head failure
Troubleshooting Guides: 1 Check the head FFC connection state Check that the head FFC is not inserted slanted.
Y. Replace the print head
N. Reassemble

Code: 031003
Description: TRANSISTOR TEMPERATURE ERROR
Causes: Occurs if an FET of the main board or head drive circuit exceeds a set temperature.
• Main board failure
• Print head failure
Troubleshooting Guides: 1 Did the corresponding error occur after the power was turned off and then back on? Turn the power off and then leave the product for a while. Did the error occur when the power was turned back on?
Y. Replace the following parts in sequence • Print Head • Main Board (If the trouble is not resolved, contact service support.)
N. End

Code: 031004, 031005
Description: • Head temperature error (error code: 031004)
• X-Hot detect error (at ink replacementtiming) (error code: 031005)
Causes: Occurs if the head temperature exceeds a set temperature.
• Head FFC inserted slanted
• Print head failure
Troubleshooting Guides: 1 Check the head FFC connection state Check that the head FFC is not inserted slanted.
Y. Replace the print head
N. Reassemble

Code: 031011
Description: HCS error
Causes: Occurs if communication is not possible between the print head and main unit.
• Print head failure
• Head FFC damaged
• Main board failure
Troubleshooting Guides: 1 Check the head FFC state Check the head FFC state to make sure that the FFC is not damaged. (Head FFC connection part has come off, FFC disconnected, etc.)
Y. Replace the following parts in sequence • Print Head • Main Board (If the trouble is not resolved, also replace the head FFC. If the trouble is still not resolved, contact service support.)
N. Replace the head FFC.

Code: 032001
Description: Over-adding connection error
Causes: State in which more than four additional cassettes connected
• More than the maximum number of additional cassettes connected
Troubleshooting Guides: Install within the specified number of additional cassettes.

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Code: 032002
Description: Unsupported additional cassette connection error
Causes: Occurs when an unsupported additional cassette is connected.
• Unsupported additional cassette connected
Troubleshooting Guides: Use supported additional cassettes.

Code: 032051, 032052
Description: • Additional setting state error 1 (Error code: 032051)
• Additional setting state error 2 (Error code: 032052)
Causes: Occurs when the condition that the connection terminal seems to be defective connection is detected at the main unit and additional cassette connection section.
• Additional cassette installation failure
• Foreign object (in connection part)
• Additional cassette connection part failure
• Additional cassette main board failure
Troubleshooting Guides: 1 Check the Additional Cassette installation state Check that the Additional Cassette is properly installed.
Y. Go to step 2
N. Reassemble the Additional cassette
2 Check the foreign material in connection part Check that there is no foreign object trapped in the contact point between the main unit and the extension cassette
Y. Go to step 3
N. Remove the foreign object from connection part.
3 Check the operation after reinstalling the Connection part of additional cassette Replace the connection part of additional cassette with normal product and check operation. Did the error occur?
Y. Replace the additional cassette main board.
N. End

Code: 032101
Description: ADDITIONAL CASSETTE RECOVERY MODE ERROR
Causes: Occurs when the recovery mode is entered due to a failure of the firmware update of the additional cassette.
• Additional cassette firmware update is failure
Troubleshooting Guides: 1 Re-update the firmware. Re-update the firmware in the error occurring state. Did the error occur after updating the firmware?
Y. Replace the additional cassette main board. (Update the firmware after replacing the additional cassette main board)
N. End

Code: 032151 … 032162
Description: Addition communication error
Causes: • Communication data abnormality due to noise etc.
• Occurs when changing the number of stages of additional cassettes while the power is on.
• Additional cassette connection part failure.
• Additional cassette main board failure.
• Main board failure.
Troubleshooting Guides: 1 Did the corresponding error occur after the power was turned off and then back on? Turn the power off and then leave the product for a while. Did the error occur when the power was turned back on?
Y. Go to step 2
N. End
2 Check the operation after reinstalling the additional cassette Replace the additional cassette with normal product and check operation. Did the error occur?
Y. Go to step 3
N. Replace the main board.
3 Check the operation after reinstalling the Connection part of additional cassette Replace the connection part of additional cassette with normal product and check operation. Did the error occur?
Y. Replace the additional cassette main board.
N. End

Code: 033001
Description: CRCM FUSE BLOWN ERROR
Causes: CRCM fuse is blown
• CRCM FFC inserted slanted
• CRCM FFC failure
• Main board failure
Troubleshooting Guides: 1 Check the CRCM FFC connection state. Check that the PE sensor cable is properly connected.
Y. Go to step 2
N. Reassemble
2 Check the CRCM FFC state Check the CRCM FFC state to make sure that the FFC is not damaged. (CRCM FFC connection part has come off, FFC disconnected, etc.)
Y. Replace the main board
N. Replace the CRCM FFC

Code: 033002
Description: ASIC ACCESS ERROR
Causes: Occurs if the CS rank setting value is not supported.
• PCD setting data is not set correctly or is damaged.
Troubleshooting Guides: Contact service support. (Rewriting of PCD data is required.)

Code: 033004
Description: FATAL ERROR WHEN SENDING SC
Causes: Occurs if SC sending fails
• Main board failure (SOC abnormal operation on board)
Troubleshooting Guides: Replace the main board

Code: 033006, 033007
Description: • Read parity error (error code: 033006)
• Write parity error (error code: 033007)
Causes: Communication error when reading/writing data from the CRCM
• CRCM FFC detached
• CRCM FFC disconnected/damaged
• CRCM board failure
• Main board failure
Troubleshooting Guides: 1 Check the connection state of the CRCM FFC Check that the FFC between the main board and CRCM board is connected correctly.
Y. Go to step 2
N. Reconnect the FFC
2 Check whether the CRCM FFC is disconnected/damaged Check that there is no disconnection between the main board and CRCM and that the connector parts are not bent up.
Y. Go to step 3
N. Replace the CRCM FFC.
3 Check the operation after reinstalling the CRCM board Reinstall the CRCM board and check whether or not the error occurs. Did the error occur?
Y. Replace the main board
N. Replace the CRCM FFC.

Code: 034001
Description: HOME POSITION SEEK ERROR
Causes: Occurs if the home position seek failed.
• Paper jam or foreign object (in CR operation area)
• CR lock lever failure (Maintenance Unit failure)
• Maintenance Unit gear train damaged
Troubleshooting Guides: 1 Check for paper jam and foreign object Check that there is no paper jam or foreign object in the CR operation area.
Y. Go to step 2
N. Remove the jammed paper and foreign object
2 Check the CR lock lever operation Turn on the power and check that the CR lock lever is operating.
Y. Contact service support.
N. Replace the Maintenanc e Unit

Code: 034002
Description: DEADLOCK AVOIDANCE IMPOSSIBLE
Causes: Occurs when cannot return because state of the lock lever and CR
interference.
• Paper jam or foreign object (in CR scanning area)
• CR lock lever failure (Maintenance Unit failure)
• Maintenance Unit gear train damaged
Troubleshooting Guides: 1 Check for paper jam and foreign object Check that there is no paper jam or foreign object in the CR operation area.
Y. Go to step 2
N. Remove the jammed paper and foreign object
2 Check the CR lock lever operation Turn on the power and check that the CR lock lever is operating.
Y. Contact service support
N. Replace the Maintenanc e Unit

Code: 034003
Description: IMPOSSIBLE CONTACT DETECTION ERROR
Causes: Contact detection is not possible even when CR performs specified step movement.
• Paper jam or foreign object (in CR operation area)
• CR lock lever failure
• Main board failure
Troubleshooting Guides: 1 Check for paper jam and foreign object Check that there is no paper jam or foreign object in the CR operation area.
Y. Go to step 2
N. Remove the jammed paper and foreign object
2 Check the CR lock lever operation Turn on the power and check that the CR lock lever is operating.
Y. Replace the main board (If the trouble is not resolved, contact service support.)
N. Replace the Maintenance Unit

Code: 034010
Description: MOTOR RUNAWAY ERROR
Causes: Occurs when state of motor being driven even though a voltage is not applied to the motor.
• Main board failure
Troubleshooting Guides: Replace the main board

Code: 034011
Description: APG TARGET POSITION NOT REACHED ERROR
Causes: Even if the APG reset operation is performed, it occurs when the home can not be detected and the position becomes unknown
• APG phase sensor failure
• Main board failure
Troubleshooting Guides: 1 Check the APG phase sensor state Perform the ”Individual action check (A56 APG Sensor check)”, and check the sensor state. Is the sensor normal?
Y. Replace the main board
N. Replace the APG phase sensor

Code: 034012
Description: SMAP PHASE DETECTION ERROR
Causes: Occurs if sensor detection was not possible when PF roller rotation phase detection driving performed.
• SMAP phase sensor failure
• Rotation member (flap) for detection damaged
• Main board failure
Troubleshooting Guides: 1 Check the rotation member (flap) for detection Check that the rotation member (flap) for detection is not damaged.
Y. Replace the following parts in sequence • SMAP phase sensor • Main Board (If the trouble is not resolved, contact service support.)
N. Repair impossible (Contact service support.)

Code: 034016
Description: PW DETECTOR FAILURE ERROR
Causes: Occurs when the output of the PW sensor is in a state lower than the prescribed condition and reflected light can not be obtained as expected.
• PW Shutter Solenoid failure
• PW Shutter failure
• PW sensor failure
• main board failure
• Dirt on reflection face of Platen.
Troubleshooting Guides: 1 Check the reflection face of platen. Check that dirt does not adhere to the reflection face of platen.
Y. Go to step 2
N. Clean the reflection face of platen.
2 Check the operation of PW Shutter Solenoid Perform “Individual action check (A30 PW Sensor Shutter Solenoid)”, and check the Solenoid State. Is the Solenoid operation normal?
Y. Go to step 3
N. Replace the PW Drive Shutter.
3 Check the operation of PW Shutter Perform “Individual action check (A55 PW Sensor Check)”, and check the PW shutter operation. Is the PW Shutter operation is normal?
Y. Go to step 4
N. Replace the CR Unit.
4 Check the operation after reinstalling the Main board Replace the main board with normal product and check operation. Did the error occur?
Y. Replace the PW Sensor.
N. Replace the main board.

Code: 034017
Description: PW SENSOR DETECTED FOREIGN OBJECT ERROR
Causes: Occurs when the output of the PW sensor is in a state lower than the prescribed condition and reflected light can not be obtained as expected.
• PW Shutter Solenoid failure
• PW Shutter failure
• PW sensor failure
• Main board failure
Troubleshooting Guides: 1 Check the reflection face of platen. Check that dirt does not adhere to the reflection face of platen.
Y. Go to step 2
N. Clean the reflection face of platen.
2 Check the operation of PW Shutter Solenoid Perform “Individual action check (A30 PW Sensor Shutter Solenoid)”, and check the Solenoid State. Is the Solenoid operation normal?
Y. Go to step 3
N. Replace the PW Drive Shutter.
3 Check the operation of PW Shutter Perform “Individual action check (A55 PW Sensor Check)”, and check the PW shutter operation. Is the PW Shutter operation is normal?
Y. Go to step 4
N. Replace the CR Unit.
4 Check the operation after reinstalling the Main board Replace the main board with normal product and check operation. Did the error occur?
Y. Replace the PW Sensor.
N. Replace the main board.

Code: 034018
Description: 3RD NIP RELEASE SENSOR FAILURE ERROR
Causes: Intermediate NIP Release sensor failure or Intermediate Release Solenoid failure
• Intermediate NIP Release sensor failure
• Intermediate Release Solenoid failure
• Main board failure
Troubleshooting Guides: 1 Check the Intermediate Release Solenoid and Intermediate NIP release sensor_1 Perform “Individual action check (A32 Nip Release Solenoid / Sensor)”. Did you hear of the solenoid operation sound?
Y. Go to step 2
N. Replace the Intermediate release solenoid.
2 Check the Intermediate Release Solenoid and Intermediate NIP release sensor_2 Perform “Individual action check (A32 Nip Release Solenoid / Sensor). Is the check result is not good?
Y. Replace the Intermediate NIP Release sensor. (If the trouble is not resolved, replace the main board)
N. End

Code: 100001
Description: ADF PID excess speed detection
Causes: State in which driven at unexpected speed (fast) for control.
• Encoder cable disconnected
• ADF/SCN unit failure (motor driver failure)
Troubleshooting Guides: 1 Check the connection state of the encoder cable Is the cable of the corresponding encoder correctly connected to the SCN main board? (CN30, CN31, and CN32)
Y. Replace the ADF/SCN unit.
N. Reconnect the encoder cable.

Code: 100002
Description: ADF PID reverse detection
Causes: • The driving time of the motor exceeded the set time.
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Foreign object or jammed paper remaining
• Motor cable disconnected
• ADF/SCN unit failure (main board failure, drive part damaged)
Troubleshooting Guides: 1 Check for a foreign object and jammed paper remaining Check that there is no foreign object or paper jam remaining in the document feed path.
Y. Go to step 2. N. Remove the foreign object or jammed paper.
2 Check the connection state of the motor cable Is the corresponding motor cable correctly connected to the SCN main board? (CN20, CN21, and CN22)
Y. Replace the ADF/SCN unit. N. Reconnect the motor cable.

Code: 100003
Description: ADF PID lock detection
Causes: • The driving time of the motor exceeded the set time.
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Foreign object or jammed paper remaining
• Motor cable disconnected
• ADF/SCN unit failure (main board failure, drive part damaged)
Troubleshooting Guides: 1 Check for a foreign object and jammed paper remaining Check that there is no foreign object or paper jam remaining in the document feed path.
Y. Go to step 2. N. Remove the foreign object or jammed paper.
2 Check the connection state of the motor cable Is the corresponding motor cable correctly connected to the SCN main board? (CN20, CN21, and CN22)
Y. Replace the ADF/SCN unit. N. Reconnect the motor cable.

Code: 100005
Description: ADF PID excess load
Causes: • The driving time of the motor exceeded the set time.
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Foreign object or jammed paper remaining
• Motor cable disconnected
• ADF/SCN unit failure (main board failure, drive part damaged)
Troubleshooting Guides: 1 Check for a foreign object and jammed paper remaining Check that there is no foreign object or paper jam remaining in the document feed path.
Y. Go to step 2. N. Remove the foreign object or jammed paper.
2 Check the connection state of the motor cable Is the corresponding motor cable correctly connected to the SCN main board? (CN20, CN21, and CN22)
Y. Replace the ADF/SCN unit. N. Reconnect the motor cable.

Code: 100006
Description: ADF PID excess time
Causes: The driving time of the motor exceeded the set time.
ADF/SCN unit failure (SCN main board failure)
Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the ADF/SCN unit
N. Not reproducible (contact service supportservice supportservice support)

Code: 100017
Description: Contact detection distance exceeded
Causes: Occurs if the SCN CIS module cannot correctly detect the origin position during the initial operation.
• SCN CIS module FFC disconnected
• ADF/SCN unit failure (SCN unit failure)
Troubleshooting Guides: 1 Check the connection state of the SCN CIS module FFC Is the SCN CIS module correctly connected to the SCN main board? (CN462 and CN463)
Y. Replace the ADF/SCN unit. N. Reconnect the SCN CIS module FFC.

Code: 100017
Description: MAIN-B ROM level mismatch error
Causes: Occurs if the main unit firmware and SCN firmware versions do not match.
• Main unit firmware and SCN firmware version mismatch
Troubleshooting Guides: • Update the firmware to match the main unit firmware and SCN firmware versions.

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