Epson WorkForce WF-C8610 list error codes with quick guides

Epson WorkForce WF-C8610 list error codes with quick guides

– Compatible Printer model: Epson WorkForce WF-C8610
– Epson WorkForce WF-C8610 Error Codes with quick guides:

• Code: 000020
• Description: CR RELATED FATAL ERROR_1
  CR PID driving time error
• Causes: The driving time of the motor exceeded the set time.
  • Main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000021
• Description: CR RELATED FATAL ERROR_3
  CR PID excess load error
• Causes: • State in which load of CR motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper jam paper remaining
  • Foreign object remaining
  • CR lock lever failure (Maintenance Unit failure)
  • CR main shaft lubrication shortage
  • PG error
  • CR encoder failure
  • CR motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
  Y: Go to step 2
  N: Remove the paper jam paper and foreign object
  2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
  Y: Go to step 4
  N: Go to step 3
  3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
  Y: Go to step 4
  N: Check the gear train of the CR lock or Replace the Maintenance Unit
  4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
  Y: Go to step 5
  N: Lubricate the CR main shaft
  5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
  Y: Go to step 6
  N: Adjust the PG
  6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
  Y: Main board (If the trouble is not resolved, inquire at service support)
  N: <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

• Code: 000022
• Description: CR RELATED FATAL ERROR_2
  CR PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • CR timing belt detached or broken
  • Motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the CR timing belt Is the timing belt detached or broken?
  Y: Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
  N: Reattach the CR timing belt or Replace the CR timing belt

• Code: 000023
• Description: CR RELATED FATAL ERROR_3
  CR PID reverse error
• Causes: • State in which load of CR motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper jam paper remaining
  • Foreign object remaining
  • CR lock lever failure (Maintenance Unit failure)
  • CR main shaft lubrication shortage
  • PG error
  • CR encoder failure
  • CR motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
  Y: Go to step 2
  N: Remove the paper jam paper and foreign object
  2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
  Y: Go to step 4
  N: Go to step 3
  3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
  Y: Go to step 4
  N: Check the gear train of the CR lock or Replace the Maintenance Unit
  4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
  Y: Go to step 5
  N: Lubricate the CR main shaft
  5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
  Y: Go to step 6
  N: Adjust the PG
  6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
  Y: Main board (If the trouble is not resolved, inquire at service support)
  N: <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

• Code: 000024
• Description: CR RELATED FATAL ERROR_3
  CR PID lock error
• Causes: • State in which load of CR motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper jam paper remaining
  • Foreign object remaining
  • CR lock lever failure (Maintenance Unit failure)
  • CR main shaft lubrication shortage
  • PG error
  • CR encoder failure
  • CR motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
  Y: Go to step 2
  N: Remove the paper jam paper and foreign object
  2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
  Y: Go to step 4
  N: Go to step 3
  3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
  Y: Go to step 4
  N: Check the gear train of the CR lock or Replace the Maintenance Unit
  4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
  Y: Go to step 5
  N: Lubricate the CR main shaft
  5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
  Y: Go to step 6
  N: Adjust the PG
  6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
  Y: Main board (If the trouble is not resolved, inquire at service support)
  N: <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

• Code: 000025
• Description: CR RELATED FATAL ERROR_4
  CR PID underspeed error
• Causes: When lower than the expected speed is detected
  • Paper jam paper remaining
  • Foreign object remaining
• Troubleshooting Guides: 1 Check for paper jam paper remaining There is no paper jam paper in the CR scanning section.
  Y: Go to step 2
  N: Remove the paper jam paper
  2 Check for foreign object There is no foreign object in the CR scanning section.
  Y: Inquire at service support
  N: Remover the foreign object

• Code: 000027
• Description: CR RELATED FATAL ERROR_3
  CR PID excess load error
• Causes: • State in which load of CR motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper jam paper remaining
  • Foreign object remaining
  • CR lock lever failure (Maintenance Unit failure)
  • CR main shaft lubrication shortage
  • PG error
  • CR encoder failure
  • CR motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
  Y: Go to step 2
  N: Remove the paper jam paper and foreign object
  2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
  Y: Go to step 4
  N: Go to step 3
  3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
  Y: Go to step 4
  N: Check the gear train of the CR lock or Replace the Maintenance Unit
  4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
  Y: Go to step 5
  N: Lubricate the CR main shaft
  5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
  Y: Go to step 6
  N: Adjust the PG
  6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
  Y: Main board (If the trouble is not resolved, inquire at service support)
  N: <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

• Code: 000030
• Description: CR RELATED FATAL ERROR_1
  CR load position driving time error
• Causes: The driving time of the motor exceeded the set time.
  • Main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000031
• Description: CR RELATED FATAL ERROR_3
  CR load position excess load error
• Causes: • State in which load of CR motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper jam paper remaining
  • Foreign object remaining
  • CR lock lever failure (Maintenance Unit failure)
  • CR main shaft lubrication shortage
  • PG error
  • CR encoder failure
  • CR motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
  Y: Go to step 2
  N: Remove the paper jam paper and foreign object
  2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
  Y: Go to step 4
  N: Go to step 3
  3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
  Y: Go to step 4
  N: Check the gear train of the CR lock or Replace the Maintenance Unit
  4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
  Y: Go to step 5
  N: Lubricate the CR main shaft
  5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
  Y: Go to step 6
  N: Adjust the PG
  6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
  Y: Main board (If the trouble is not resolved, inquire at service support)
  N: <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

• Code: 000032
• Description: CR RELATED FATAL ERROR_2
  CR load position excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • CR timing belt detached or broken
  • Motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the CR timing belt Is the timing belt detached or broken?
  Y: Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
  N: Reattach the CR timing belt or Replace the CR timing belt

• Code: 000033
• Description: CR RELATED FATAL ERROR_3
  CR load position reverse error
• Causes: • State in which load of CR motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper jam paper remaining
  • Foreign object remaining
  • CR lock lever failure (Maintenance Unit failure)
  • CR main shaft lubrication shortage
  • PG error
  • CR encoder failure
  • CR motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
  Y: Go to step 2
  N: Remove the paper jam paper and foreign object
  2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
  Y: Go to step 4
  N: Go to step 3
  3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
  Y: Go to step 4
  N: Check the gear train of the CR lock or Replace the Maintenance Unit
  4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
  Y: Go to step 5
  N: Lubricate the CR main shaft
  5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
  Y: Go to step 6
  N: Adjust the PG
  6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
  Y: Main board (If the trouble is not resolved, inquire at service support)
  N: <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor

• Code: 000040
• Description: PF RELATED FATAL ERROR_1
  PF PID riving time error
• Causes: The drive time of the motor exceeded the set time.
  • Main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000041
• Description: PF RELATED FATAL ERROR_3
  PF PID excess load error
• Causes: • State in which load of PF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Stacker incorrectly set
  • Paper jam paper remaining
  • Paper path damaged and feed roller worn out
  • Gears locking due to foreign object
  • PF gear train part damaged
  • Maintenance Unit failure
  • PF encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
  Y: Go to advance check 2
  N: Reattach the stacker
  Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 3
  N: Remove the paper jam paper and foreign object
  Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 3
  N: Go to step 1
  1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
  Y: Go to step 2
  N: Replace the upper paper guide.
  2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
  Y: Go to step 3
  N: Remove the foreign object or Replace the damaged part
  3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
  Y: Go to step 5
  N: Go to step 4
  4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
  Y: Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the damaged part
  5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the PF encoder

• Code: 000042
• Description: PF RELATED FATAL ERROR_2
  PF PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • PF timing belt detached or broken
  • PF gear train part damaged
  • Motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check the PF timing belt Is the PF timing belt detached or not broken?
  Y: Go to step 2
  N: Reattach the PF timing belt or Replace the PF timing belt
  2 Check the PF gear train parts Are the PF related gears damaged? Also, is the gear train in the correct state?
  Y: Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000043
• Description: PF RELATED FATAL ERROR_3
  PF PID reverse error
• Causes: • State in which load of PF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Stacker incorrectly set
  • Paper jam paper remaining
  • Paper path damaged and feed roller worn out
  • Gears locking due to foreign object
  • PF gear train part damaged
  • Maintenance Unit failure
  • PF encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
  Y: Go to advance check 2
  N: Reattach the stacker
  Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 3
  N: Remove the paper jam paper and foreign object
  Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 3
  N: Go to step 1
  1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
  Y: Go to step 2
  N: Replace the upper paper guide.
  2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
  Y: Go to step 3
  N: Remove the foreign object or Replace the damaged part
  3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
  Y: Go to step 5
  N: Go to step 4
  4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
  Y: Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the damaged part
  5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the PF encoder

• Code: 000044
• Description: PF RELATED FATAL ERROR_3
  PF PID lock error
• Causes: • State in which load of PF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Stacker incorrectly set
  • Paper jam paper remaining
  • Paper path damaged and feed roller worn out
  • Gears locking due to foreign object
  • PF gear train part damaged
  • Maintenance Unit failure
  • PF encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
  Y: Go to advance check 2
  N: Reattach the stacker
  Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 3
  N: Remove the paper jam paper and foreign object
  Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 3
  N: Go to step 1
  1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
  Y: Go to step 2
  N: Replace the upper paper guide.
  2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
  Y: Go to step 3
  N: Remove the foreign object or Replace the damaged part
  3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
  Y: Go to step 5
  N: Go to step 4
  4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
  Y: Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the damaged part
  5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the PF encoder

• Code: 000050
• Description: PF RELATED FATAL ERROR_1
  PF load position driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000051
• Description: PF RELATED FATAL ERROR_3
  PF load position excess load error
• Causes: • State in which load of PF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Stacker incorrectly set
  • Paper jam paper remaining
  • Paper path damaged and feed roller worn out
  • Gears locking due to foreign object
  • PF gear train part damaged
  • Maintenance Unit failure
  • PF encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
  Y: Go to advance check 2
  N: Reattach the stacker
  Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 3
  N: Remove the paper jam paper and foreign object
  Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 3
  N: Go to step 1
  1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
  Y: Go to step 2
  N: Replace the upper paper guide.
  2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
  Y: Go to step 3
  N: Remove the foreign object or Replace the damaged part
  3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
  Y: Go to step 5
  N: Go to step 4
  4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
  Y: Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the damaged part
  5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the PF encoder

• Code: 000052
• Description: PF RELATED FATAL ERROR_2
  PF load position excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • PF timing belt detached or broken
  • PF gear train part damaged
  • Motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check the PF timing belt Is the PF timing belt detached or not broken?
  Y: Go to step 2
  N: Reattach the PF timing belt or Replace the PF timing belt
  2 Check the PF gear train parts Are the PF related gears damaged? Also, is the gear train in the correct state?
  Y: Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000053
• Description: PF RELATED FATAL ERROR_3
  PF load position reverse error
• Causes: • State in which load of PF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Stacker incorrectly set
  • Paper jam paper remaining
  • Paper path damaged and feed roller worn out
  • Gears locking due to foreign object
  • PF gear train part damaged
  • Maintenance Unit failure
  • PF encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
  Y: Go to advance check 2
  N: Reattach the stacker
  Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 3
  N: Remove the paper jam paper and foreign object
  Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 3
  N: Go to step 1
  1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
  Y: Go to step 2
  N: Replace the upper paper guide.
  2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
  Y: Go to step 3
  N: Remove the foreign object or Replace the damaged part
  3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
  Y: Go to step 5
  N: Go to step 4
  4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
  Y: Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the damaged part
  5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the PF encoder

• Code: 000060
• Description: ASF RELATED FATAL ERROR_1
  ASF PID driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000061
• Description: ASF RELATED FATAL ERROR_3
  ASF PID excess load error
• Causes: • State in which load of ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because ASF gear train part failure
  • ASF motor encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 2
  N: Remove the jammed paper and foreign object
  Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 2
  N: Go to step 1
  1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
  Y: Go to step 2
  N: Replace the feed roller. or Replace the intermediate roller (duplex print assy)
  2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
  Y: Go to step 4
  N: Go to step 3
  3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
  Y: Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the ASF motor assembly.
  4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the ASF motor encoder.

• Code: 000062
• Description: ASF RELATED FATAL ERROR_2
  ASF PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • ASF gear train part damaged
  • ASF motor encoder failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check the ASF gear train parts Has an ASF gear train part dropped off or become detached?
  Y: Replace the following parts in sequence • ASF motor assembly • Main Board (If the trouble is not resolved, inquire at service support)
  N: Reassemble the ASF gear train parts.

• Code: 000063
• Description: ASF RELATED FATAL ERROR_3
  ASF PID reverse error
• Causes: • State in which load of ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because ASF gear train part failure
  • ASF motor encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 2
  N: Remove the jammed paper and foreign object
  Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 2
  N: Go to step 1
  1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
  Y: Go to step 2
  N: Replace the feed roller. or Replace the intermediate roller (duplex print assy)
  2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
  Y: Go to step 4
  N: Go to step 3
  3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
  Y: Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the ASF motor assembly.
  4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the ASF motor encoder.

• Code: 000064
• Description: ASF RELATED FATAL ERROR_3
  ASF PID lock error
• Causes: • State in which load of ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because ASF gear train part failure
  • ASF motor encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 2
  N: Remove the jammed paper and foreign object
  Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 2
  N: Go to step 1
  1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
  Y: Go to step 2
  N: Replace the feed roller. or Replace the intermediate roller (duplex print assy)
  2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
  Y: Go to step 4
  N: Go to step 3
  3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
  Y: Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the ASF motor assembly.
  4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the ASF motor encoder.

• Code: 000070
• Description: ASF RELATED FATAL ERROR_1
  ASF load position driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000071
• Description: ASF RELATED FATAL ERROR_3
  ASF load position excess load error
• Causes: • State in which load of ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because ASF gear train part failure
  • ASF motor encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 2
  N: Remove the jammed paper and foreign object
  Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 2
  N: Go to step 1
  1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
  Y: Go to step 2
  N: Replace the feed roller. or Replace the intermediate roller (duplex print assy)
  2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
  Y: Go to step 4
  N: Go to step 3
  3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
  Y: Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the ASF motor assembly.
  4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the ASF motor encoder.

• Code: 000072
• Description: ASF RELATED FATAL ERROR_2
  ASF load position excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • ASF gear train part damaged
  • ASF motor encoder failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: 1 Check the ASF gear train parts Has an ASF gear train part dropped off or become detached?
  Y: Replace the following parts in sequence • ASF motor assembly • Main Board (If the trouble is not resolved, inquire at service support)
  N: Reassemble the ASF gear train parts.

• Code: 000073
• Description: ASF RELATED FATAL ERROR_3
  ASF load position reverse error
• Causes: • State in which load of ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because ASF gear train part failure
  • ASF motor encoder failure
  • PF motor failure
  • Motor driver failure/main board failure
• Troubleshooting Guides: Go to advance check 1 Check for jammed paper remaining and foreign object There is no jammed paper or foreign object remaining in the paper feed path.
  Y: Go to advance check 2
  N: Remove the jammed paper and foreign object
  Go to advance check 2 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
  Y: Go to step 2
  N: Go to step 1
  1 Check the feed roller and conveyance roller state A conveyance roller is not damaged or worn out.
  Y: Go to step 2
  N: Replace the feed roller. or Replace the intermediate roller (duplex print assy)
  2 Check the ASF motor operation_1 Turn on the power and check the ASF motor operation. Did the ASF motor operate (rotate)?
  Y: Go to step 4
  N: Go to step 3
  3 Check the ASF gear train parts Check that there is no damage to or foreign object on the ASF gear train parts.
  Y: Replace the ASF motor assembly. (If the trouble is not resolved, replace the main board)
  N: Remove the foreign object or Replace the ASF motor assembly.
  4 Check the ASF motor operation_2 Is the PF motor operating abnormally?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the ASF motor encoder.

• Code: 000080
• Description: ADDITIONAL ASF RELATED FATAL ERROR_1
  2nd ASF PID driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Additional main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000081
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  2nd ASF PID excess load error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000082
• Description: ADDITIONAL ASF RELATED FATAL ERROR_2
  2nd ASF PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Additional ASF gear train detached or damaged
  • Motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
  Y: Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
  N: Reassemble the additional ASF gear train parts.

• Code: 000083
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  2nd ASF PID reverse error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000084
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  2nd ASF PID lock error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000090
• Description: ADDITIONAL ASF RELATED FATAL ERROR_1
  2nd ASF load position driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Additional main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000091
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  2nd ASF load position excess load error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000092
• Description: ADDITIONAL ASF RELATED FATAL ERROR_2
  2nd ASF load position excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Additional ASF gear train detached or damaged
  • Motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
  Y: Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
  N: Reassemble the additional ASF gear train parts.

• Code: 000093
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  2nd ASF load position reverse error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000160
• Description: LIFT RELATED FATAL ERROR_1
  LFT1 PID driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000161
• Description: LIFT RELATED FATAL ERROR_3
  LFT1 PID excess load error
• Causes: • The load became unexpectedly high with hopper lift driving.
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper incorrectly loaded or number of sheets loaded exceeds maximum
  • Foreign object in paper cassette
  • Paper cassette failure
  • Damage to or foreign object trapped in lift gear train parts
  • Lift phase sensor failure
  • Lift motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
  Y: Go to step 2
  N: Reduce the number of sheets of paper loaded. or Remove the foreign object
  2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
  Y: Go to step 3
  N: Replace the paper cassette.
  3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object or Replace the lift motor assembly.

• Code: 000162
• Description: LIFT RELATED FATAL ERROR_2
  LFT PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Lift gear train part damaged
  • Lift motor encoder failure
  • Main board failure
• Troubleshooting Guides: 1 Check the lift gear train parts Has a lift gear train part dropped off or become detached?
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Reassemble the lift gear train parts. or Replace the lift motor assembly.

• Code: 000164
• Description: LIFT RELATED FATAL ERROR_3
  LFT1 PID lock error
• Causes: • The load became unexpectedly high with hopper lift driving.
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper incorrectly loaded or number of sheets loaded exceeds maximum
  • Foreign object in paper cassette
  • Paper cassette failure
  • Damage to or foreign object trapped in lift gear train parts
  • Lift phase sensor failure
  • Lift motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
  Y: Go to step 2
  N: Reduce the number of sheets of paper loaded. or Remove the foreign object
  2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
  Y: Go to step 3
  N: Replace the paper cassette.
  3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object or Replace the lift motor assembly.

Solve Epson WorkForce WF-C8610 Error codes

• Code: 000180
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_1
  LFT2 PID driving time error
• Causes: The driving time of the motor exceeded the set time.
  • Additional main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the additional main board.
  N: Inquire at service support

• Code: 000181
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_3
  LFT2 PID excess load error
• Causes: • The load became unexpectedly high with additional hopper lift driving.
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper incorrectly loaded or number of sheets loaded exceeds
  maximum
  • Foreign object in paper cassette
  • Damage to or foreign object trapped in additional lift gear train parts
  • Additional lift phase sensor failure
  • Additional lift motor failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
  Y: Go to step 2
  N: Reduce the number of sheets of paper loaded. or Remove the foreign object
  2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
  Y: Go to step 3
  N: Replace the paper cassette.
  3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
  Y: Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object

• Code: 000182
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_2
  LFT2 PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Additional lift gear train detached or damaged
  • Lift motor encoder failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the additional lift gear train parts Has an additional lift gear train part dropped off or become detached?
  Y: Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
  N: Reassemble the additional lift gear train parts.

• Code: 000184
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_3
  LFT2 PID lock error
• Causes: • The load became unexpectedly high with additional hopper lift driving.
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper incorrectly loaded or number of sheets loaded exceeds
  maximum
  • Foreign object in paper cassette
  • Damage to or foreign object trapped in additional lift gear train parts
  • Additional lift phase sensor failure
  • Additional lift motor failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
  Y: Go to step 2
  N: Reduce the number of sheets of paper loaded. or Remove the foreign object
  2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
  Y: Go to step 3
  N: Replace the paper cassette.
  3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
  Y: Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object

• Code: 000200
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_1
  LFT3 PID driving time error
• Causes: The driving time of the motor exceeded the set time.
  • Additional main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the additional main board.
  N: Inquire at service support

• Code: 000201
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_3
  LFT3 PID excess load error
• Causes: • The load became unexpectedly high with additional hopper lift driving.
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper incorrectly loaded or number of sheets loaded exceeds
  maximum
  • Foreign object in paper cassette
  • Damage to or foreign object trapped in additional lift gear train parts
  • Additional lift phase sensor failure
  • Additional lift motor failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
  Y: Go to step 2
  N: Reduce the number of sheets of paper loaded. or Remove the foreign object
  2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
  Y: Go to step 3
  N: Replace the paper cassette.
  3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
  Y: Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object

• Code: 000201
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_3
  LFT3 PID excess load error
• Causes: • The load became unexpectedly high with additional hopper lift driving.
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper incorrectly loaded or number of sheets loaded exceeds
  maximum
  • Foreign object in paper cassette
  • Damage to or foreign object trapped in additional lift gear train parts
  • Additional lift phase sensor failure
  • Additional lift motor failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
  Y: Go to step 2
  N: Reduce the number of sheets of paper loaded. or Remove the foreign object
  2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
  Y: Go to step 3
  N: Replace the paper cassette.
  3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
  Y: Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object

• Code: 000202
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_2
  LFT3 PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Additional lift gear train detached or damaged
  • Lift motor encoder failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the additional lift gear train parts Has an additional lift gear train part dropped off or become detached?
  Y: Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
  N: Reassemble the additional lift gear train parts.

• Code: 000204
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_3
  LFT3 PID lock error
• Causes: • The load became unexpectedly high with additional hopper lift driving.
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper incorrectly loaded or number of sheets loaded exceeds
  maximum
  • Foreign object in paper cassette
  • Damage to or foreign object trapped in additional lift gear train parts
  • Additional lift phase sensor failure
  • Additional lift motor failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
  Y: Go to step 2
  N: Reduce the number of sheets of paper loaded. or Remove the foreign object
  2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
  Y: Go to step 3
  N: Replace the paper cassette.
  3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
  Y: Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object

• Code: 000220
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_1
  LFT4 PID driving time error
• Causes: The driving time of the motor exceeded the set time.
  • Additional main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the additional main board.
  N: Inquire at service support

• Code: 000221
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_3
  LFT4 PID excess load error
• Causes: • The load became unexpectedly high with additional hopper lift driving.
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper incorrectly loaded or number of sheets loaded exceeds
  maximum
  • Foreign object in paper cassette
  • Damage to or foreign object trapped in additional lift gear train parts
  • Additional lift phase sensor failure
  • Additional lift motor failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
  Y: Go to step 2
  N: Reduce the number of sheets of paper loaded. or Remove the foreign object
  2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
  Y: Go to step 3
  N: Replace the paper cassette.
  3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
  Y: Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object

• Code: 000222
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_2
  LFT4 PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Additional lift gear train detached or damaged
  • Lift motor encoder failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the additional lift gear train parts Has an additional lift gear train part dropped off or become detached?
  Y: Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
  N: Reassemble the additional lift gear train parts.

• Code: 000224
• Description: ADDITIONAL LIFT RELATED FATAL ERROR_3
  LFT4 PID lock error
• Causes: • The load became unexpectedly high with additional hopper lift driving.
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Paper incorrectly loaded or number of sheets loaded exceeds
  maximum
  • Foreign object in paper cassette
  • Damage to or foreign object trapped in additional lift gear train parts
  • Additional lift phase sensor failure
  • Additional lift motor failure
  • Additional main board failure
• Troubleshooting Guides: 1 Check the paper cassette_1 Check that there is no foreign object in the paper cassette and that more than the maximum number of sheets of paper is not loaded. Furthermore, is the paper loaded correctly?
  Y: Go to step 2
  N: Reduce the number of sheets of paper loaded. or Remove the foreign object
  2 Check the paper cassette_2 Has the paper cassette failed? Is the hopper mechanism of the paper cassette operating correctly?
  Y: Go to step 3
  N: Replace the paper cassette.
  3 Check the lift gear train parts Check the ASF gear train parts to make sure that there is no foreign object on them.
  Y: Replace the additional main board unit. (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object

• Code: 000480
• Description: APG RELATED FATAL ERROR_1
  PG PID driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000481
• Description: APG RELATED FATAL ERROR_3
  PG PID excess load error
• Causes: • State in which load of motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Disconnect APG Motor Sensor/APG Motor cable
  • APG gear phase shift
  • Gears locking due to foreign object
  • APG phase sensor or APG motor encoder failure
  • Damage to or foreign object trapped in lift gear train parts
  • APG gear train part damaged
  • APG motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the APG Motor Sensor/APG Motor cable Check that the APG Motor Sensor/APG Motor Cable is not disconnect.
  Y: Go to step 2
  N: Connect the cable.
  2 Check the APG motor operation Turn on the power and check the APG motor operation. Did the APG motor operate?
  Y: Go to step 3
  N: Replace the APG motor assembly.
  3 Check the APG motor sensor state Did the APG motor operate abnormally (runaway) when the power was turned on?
  Y: Go to step 4
  N: Replace the APG motor sensor.
  4 Check the APG gear phase Is the APG gear phase correct?
  Y: Go to step 5
  N: Match the APG gear phase.
  5 Check the APG gear train parts Check the APG gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object or Replace the APG drive assembly or APG motor assembly.

• Code: 000482
• Description: APG RELATED FATAL ERROR_2
  PG PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.• APG gear train part damaged
  • APG failure
  • Main board failure
• Troubleshooting Guides: 1 Check the APG gear train parts Has an APG gear train part dropped off or become detached?
  Y: Replace the following parts in sequence • APG motor assembly • Main Board (If the trouble is not resolved, inquire at service support)
  N: Reassemble the APG gear train parts. or Replace the APG drive assembly

• Code: 000483
• Description: APG RELATED FATAL ERROR_3
  PG PID reverse error
• Causes: • State in which load of motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Disconnect APG Motor Sensor/APG Motor cable
  • APG gear phase shift
  • Gears locking due to foreign object
  • APG phase sensor or APG motor encoder failure
  • Damage to or foreign object trapped in lift gear train parts
  • APG gear train part damaged
  • APG motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the APG Motor Sensor/APG Motor cable Check that the APG Motor Sensor/APG Motor Cable is not disconnect.
  Y: Go to step 2
  N: Connect the cable.
  2 Check the APG motor operation Turn on the power and check the APG motor operation. Did the APG motor operate?
  Y: Go to step 3
  N: Replace the APG motor assembly.
  3 Check the APG motor sensor state Did the APG motor operate abnormally (runaway) when the power was turned on?
  Y: Go to step 4
  N: Replace the APG motor sensor.
  4 Check the APG gear phase Is the APG gear phase correct?
  Y: Go to step 5
  N: Match the APG gear phase.
  5 Check the APG gear train parts Check the APG gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object or Replace the APG drive assembly or APG motor assembly.

• Code: 000484
• Description: APG RELATED FATAL ERROR_3
  PG PID lock error
• Causes: • State in which load of motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Disconnect APG Motor Sensor/APG Motor cable
  • APG gear phase shift
  • Gears locking due to foreign object
  • APG phase sensor or APG motor encoder failure
  • Damage to or foreign object trapped in lift gear train parts
  • APG gear train part damaged
  • APG motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the APG Motor Sensor/APG Motor cable Check that the APG Motor Sensor/APG Motor Cable is not disconnect.
  Y: Go to step 2
  N: Connect the cable.
  2 Check the APG motor operation Turn on the power and check the APG motor operation. Did the APG motor operate?
  Y: Go to step 3
  N: Replace the APG motor assembly.
  3 Check the APG motor sensor state Did the APG motor operate abnormally (runaway) when the power was turned on?
  Y: Go to step 4
  N: Replace the APG motor sensor.
  4 Check the APG gear phase Is the APG gear phase correct?
  Y: Go to step 5
  N: Match the APG gear phase.
  5 Check the APG gear train parts Check the APG gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Remove the foreign object or Replace the APG drive assembly or APG motor assembly.

• Code: 000540
• Description: ADDITIONAL ASF RELATED FATAL ERROR_1
  ASF3 PID driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Additional main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000541
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF3 PID excess load error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000542
• Description: ADDITIONAL ASF RELATED FATAL ERROR_2
  ASF3 PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Additional ASF gear train detached or damaged
  • Motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
  Y: Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
  N: Reassemble the additional ASF gear train parts.

• Code: 000543
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF3 PID reverse error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000544
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF3 PID lock error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000550
• Description: ADDITIONAL ASF RELATED FATAL ERROR_1
  ASF3 load position driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Additional main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000551
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF3 load position excess load error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000552
• Description: ADDITIONAL ASF RELATED FATAL ERROR_2
  ASF3 load position excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Additional ASF gear train detached or damaged
  • Motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
  Y: Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
  N: Reassemble the additional ASF gear train parts.

• Code: 000553
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF3 load position reverse error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000561
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF4 PID excess load error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000562
• Description: ADDITIONAL ASF RELATED FATAL ERROR_2
  ASF4 PID excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Additional ASF gear train detached or damaged
  • Motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
  Y: Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
  N: Reassemble the additional ASF gear train parts.

• Code: 000563
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF4 PID reverse error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

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• Code: 000564
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF4 PID lock error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000565
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF4 PID lock error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000566
• Description: ADDITIONAL ASF RELATED FATAL ERROR_3
  ASF4 PID lock error
• Causes: • State in which load of additional ASF motor exceeds expected load
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Jammed paper remaining
  • Additional ASF motor encoder failure
  • Paper path damaged and conveyance roller worn out
  • Gears locking due to foreign object
  • Locked because additional ASF gear train part failure
  • Additional ASF motor failure
  • Motor driver failure/additional main board failure
• Troubleshooting Guides: 1 Check for jammed paper remaining There is no jammed paper remaining in the paper feed path.
  Y: Go to step 2
  N: Remove the jammed paper.
  2 Check the sensor state Turn on the power of the product and check the feed operation. Check that the additional ASF motor does not operate abnormally.
  Y: Go to step 3
  N: Replace the additional ASF motor encoder.
  3 Check the paper feed path and conveyance roller. A conveyance roller is not damaged or worn out. Also, is it operating normally?
  Y: Go to step 4
  N: Replace the conveyance roller.
  4 Check the 2nd APG gear train parts Check the ASF gear train parts to make sure that there is no foreign object on or damage to them.
  Y: Replace the main board (If the trouble is not resolved, inquire at service support)
  N: Replace the damaged part

• Code: 000570
• Description: ADDITIONAL ASF RELATED FATAL ERROR_1
  ASF4 load position driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Additional main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 000572
• Description: ADDITIONAL ASF RELATED FATAL ERROR_2
  ASF4 load position excess speed error
• Causes: State in which driven at unexpected speed (fast) for control.
  • Additional ASF gear train detached or damaged
  • Motor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the additional ASF gear train parts Has an additional ASF gear train part dropped off or become detached?
  Y: Replace the additional board unit. (If the trouble is not resolved, inquire at service support)
  N: Reassemble the additional ASF gear train parts.

• Code: 00074
• Description: ADF/SCN RELATED FATAL ERROR_3
  FB BS+ reverse detection
• Causes: • The driving time of the motor exceeded the set time.
  • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
  • State in which load of motor exceeds expected load, and motor does not rotate at all
  • Foreign object or jammed paper remaining
  • Motor cable disconnected
  • ADF/SCN unit failure (main board failure, drive part damaged)
• Troubleshooting Guides: 1 Check for a foreign object and jammed paper remaining Check that there is no foreign object or paper jam remaining in the document feed path.
  Y: Go to step 2
  N: Remove the foreign object or jammed paper.
  2 Check the connection state of the motor cable Is the corresponding motor cable correctly connected to the SCN main board? (CN20, CN21, and CN22)
  Y: Replace the ADF/SCN unit.
  N: Reconnect the motor cable.

• Code: 00560
• Description: ADDITIONAL ASF RELATED FATAL ERROR_1
  ASF4 PID driving time error
• Causes: The drive time of the motor exceeded the set time.
  • Additional main board failure
• Troubleshooting Guides: 1 Check the reproducibility Did the corresponding error occur?
  Y: Replace the main board
  N: Inquire at service support

• Code: 030001
• Description: PE DETECTOR ERROR
• Causes: Occurs when PE detection can not be performed correctly due to failure of PE sensor etc.
  • PE sensor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the PE sensor cable connection state. Check that the PE sensor cable is properly connected.
  Y: Go to step2
  N: Reassemble
  2 Check the operation after reinstalling the Main Board. Replace main board with normal product and check operation. Did the error occur?
  Y: Replace the PE sensor.
  N: Replace the Main board.

• Code: 030002
• Description: PW SENSOR LIGHT VALUE ADJUST ERROR
• Causes: Occurs when the paper presence can not be detected even if the maximum light emission amount is increased in the adjustment of the light emission amount.
  • PW sensor failure
  • Main board failure
• Troubleshooting Guides: 1 Check the PW Sensor FFC connection state. Check that the PW sensor FFC is properly connected.
  Y: Go to step2
  N: Reassemble
  2 Check the operation after reinstalling the Main Board. Replace main board with normal product and check operation. Did the error occur?
  Y: Replace the PW sensor.
  N: Replace the Main board.

• Code: 030004
• Description: EMERGENCY STOP ERROR CAUSED BY COVER OPENING
• Causes: Occurs if the rear cover is opened during motor driving. (Although the fatal error occurrence history is recorded to the main unit, the main unit display indicates a paper jam error)
  • Rear cover opened during motor driving
  • Rear cover open sensor failure
• Troubleshooting Guides: 1 Turn the power off and then back on. Did the corresponding error occur after the power was turned off and then back on? Does an open error occur while the rear cover is in the closed state?
  Y: Replace the rear cover open sensor.
  N: End

• Code: 031001
• Description: HEAD RELATED FATAL ERROR_1
  X-Hot detect error (pre printing)
• Causes: Occurs if the head temperature exceeds a set temperature.
  • Head FFC inserted slanted
  • Print head failure
• Troubleshooting Guides: 1 Check the head FFC connection state Check that the head FFC is not inserted slanted.
  Y: Replace the print head
  N: Reassemble

• Code: 031003
• Description: HEAD RELATED FATAL ERROR_1
  X-Hot detect error (after flushing)
• Causes: Occurs if the head temperature exceeds a set temperature.
  • Head FFC inserted slanted
  • Print head failure
• Troubleshooting Guides: 1 Check the head FFC connection state Check that the head FFC is not inserted slanted.
  Y: Replace the print head
  N: Reassemble

• Code: 031003
• Description: TRANSISTOR TEMPERATURE ERROR
• Causes: Occurs if an FET of the main board or head drive circuit exceeds a set temperature.
  • Main board failure
  • Print head failure
• Troubleshooting Guides: 1 Did the corresponding error occur after the power was turned off and then back on? Turn the power off and then leave the product for a while. Did the error occur when the power was turned back on?
  Y: Replace the following parts in sequence • Print Head • Main Board (If the trouble is not resolved, contact service support.)
  N: End

• Code: 031004
• Description: HEAD RELATED FATAL ERROR_1
  Head temperature error
• Causes: Occurs if the head temperature exceeds a set temperature.
  • Head FFC inserted slanted
  • Print head failure
• Troubleshooting Guides: 1 Check the head FFC connection state Check that the head FFC is not inserted slanted.
  Y: Replace the print head
  N: Reassemble

• Code: 031005
• Description: HEAD RELATED FATAL ERROR_1
  X-Hot detect error (at ink replacement timing)
• Causes: Occurs if the head temperature exceeds a set temperature.
  • Head FFC inserted slanted
  • Print head failure
• Troubleshooting Guides: 1 Check the head FFC connection state Check that the head FFC is not inserted slanted.
  Y: Replace the print head
  N: Reassemble

• Code: 031006
• Description: HEAD RELATED FATAL ERROR_2
  Print head fuse blown error
• Causes: Occurs if the print head fuse has blown.
  • Print head failure
  • Head FFC inserted slanted
  • Head FFC damaged
  • Main board failure
• Troubleshooting Guides: 1 Check the head FFC connection state Check that the head FFC is not inserted slanted.
  Y: Go to step 2
  N: Reassemble
  2 Check the head FFC state Check the head FFC state to make sure that the FFC is not damaged. (Head FFC connection part has come off, FFC disconnected, etc.)
  Y: Go to step 3
  N: Replace the head FFC.
  3 Check the main board fuse Check that the head fuse (F701) on the main board has not blown.
  Y: Replace the print head (If the trouble is not resolved, also replace the main board.)
  N: Replace the main board (If the trouble is not resolved, also replace the print head.)

• Code: 031008
• Description: HEAD RELATED FATAL ERROR_3
  VBS over-voltage error
• Causes: Occurs when an abnormal voltage is applied to the head drive circuit.
  • Print head failure
  • Main board failure
  • Head FFC inserted slanted
• Troubleshooting Guides: 1 Check the head FFC state Check the head FFC state to make sure that the FFC is not damaged. (Head FFC connection part has come off, FFC disconnected, etc.)
  Y: Replace the following parts in sequence • Print Head • Main Board (If the trouble is not resolved, also replace the head FFC. If the trouble is still not resolved, contact service support.)
  N: Replace the head FFC.

• Code: 031011
• Description: HEAD RELATED FATAL ERROR_4
  HCS error
• Causes: Occurs if communication is not possible between the print head and main unit.
  • Print head failure
  • Head FFC damaged
  • Main board failure
• Troubleshooting Guides: 1 Check the head FFC state Check the head FFC state to make sure that the FFC is not damaged. (Head FFC connection part has come off, FFC disconnected, etc.)
  Y: Replace the following parts in sequence • Print Head • Main Board (If the trouble is not resolved, also replace the head FFC. If the trouble is still not resolved, contact service support.)
  N: Replace the head FFC.

• Code: 032001
• Description: ADDITIONAL_CONNECTION RELATED FATAL ERROR_1
  Over-adding connection error
• Causes: State in which more than four additional cassettes connected
  • More than the maximum number of additional cassettes connected
• Troubleshooting Guides: Install within the specified number of additional cassettes.

• Code: 032002
• Description: ADDITIONAL_CONNECTION RELATED FATAL ERROR_2
  Unsupported additional cassette connection error
• Causes: Occurs when an unsupported additional cassette is connected.
  Unsupported additional cassette connected
• Troubleshooting Guides: Use supported additional cassettes.

• Code: 032051
• Description: ADDITIONAL_CONNECTION RELATED FATAL ERROR_3
  Additional setting state error 1
• Causes: Occurs when the condition that the connection terminal seems to be defective connection is detected at the main unit and additional cassette connection section.
  • Additional cassette installation failure
  • Foreign object (in connection part)
  • Additional cassette connection part failure
  • Additional cassette main board failure
• Troubleshooting Guides: 1 Check the Additional Cassette installation state Check that the Additional Cassette is properly installed.
  Y: Go to step 2
  N: Reassemble the Additional cassette
  2 Check the foreign material in connection part Check that there is no foreign object trapped in the contact point between the main unit and the extension cassette
  Y: Go to step 3
  N: Remove the foreign object from connection part.
  3 Check the operation after reinstalling the Connection part of additional cassette Replace the connection part of additional cassette with normal product and check operation. Did the error occur?
  Y: Replace the additional cassette main board.
  N: End

• Code: 032052
• Description: ADDITIONAL_CONNECTION RELATED FATAL ERROR_3
  Additional setting state error 2
• Causes: Occurs when the condition that the connection terminal seems to be defective connection is detected at the main unit and additional cassette connection section.
  • Additional cassette installation failure
  • Foreign object (in connection part)
  • Additional cassette connection part failure
  • Additional cassette main board failure
• Troubleshooting Guides: 1 Check the Additional Cassette installation state Check that the Additional Cassette is properly installed.
  Y: Go to step 2
  N: Reassemble the Additional cassette
  2 Check the foreign material in connection part Check that there is no foreign object trapped in the contact point between the main unit and the extension cassette
  Y: Go to step 3
  N: Remove the foreign object from connection part.
  3 Check the operation after reinstalling the Connection part of additional cassette Replace the connection part of additional cassette with normal product and check operation. Did the error occur?
  Y: Replace the additional cassette main board.
  N: End

• Code: 032101
• Description: ADDITIONAL CASSETTE RECOVERY MODE ERROR
• Causes: Occurs when the recovery mode is entered due to a failure of the firmware update of the additional cassette.
  • Additional cassette firmware update is failure
• Troubleshooting Guides: 1 Re-update the firmware. Re-update the firmware in the error occurring state. Did the error occur after updating the firmware?
  Y: Replace the additional cassette main board. (Update the firmware after replacing the additional cassette main board)
  N: End

• Code: 032151 … 032162
• Description: ADDITIONAL_COMMUNICATION RELATED FATAL ERROR
• Causes: • Communication data abnormality due to noise etc.
  • Occurs when changing the number of stages of additional cassettes while the power is on.
  • Additional cassette connection part failure.
  • Additional cassette main board failure.
  • Main board failure.
• Troubleshooting Guides: 1 Did the corresponding error occur after the power was turned off and then back on? Turn the power off and then leave the product for a while. Did the error occur when the power was turned back on?
  Y: Go to step 2
  N: End
  2 Check the operation after reinstalling the additional cassette Replace the additional cassette with normal product and check operation. Did the error occur?
  Y: Go to step 3
  N: Replace the main board.
  3 Check the operation after reinstalling the Connection part of additional cassette Replace the connection part of additional cassette with normal product and check operation. Did the error occur?
  Y: Replace the additional cassette main board.
  N: End

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