Epson SureColor P800 list error codes with quick guides

Epson SureColor P800 list error codes with quick guides

– Compatible Printer model: Epson SureColor P800
– Epson SureColor P800 Error Codes with quick guides:

• Code: 0102
• Description: System fatal error
• Causes: RTC failure
• Troubleshooting Guides: Does turning OFF and ON the power remove the error?
  Replace the RTC.

• Code: 0103
• Description: System fatal error
• Causes: RTC failure
• Troubleshooting Guides: Does turning OFF and ON the power remove the error?
  Replace the RTC.

• Code: 0A30
• Description: System fatal error
• Causes: Wi-Fi board or MAIN board failure
• Troubleshooting Guides: Does turning OFF and ON the power remove the error?
  1. Replace the Wi-Fi board.
  2. Replace the MAIN board.

• Code: 0A39
• Description: System fatal error
• Causes: Wi-Fi board or MAIN board failure
• Troubleshooting Guides: Does turning OFF and ON the power remove the error?
  1. Replace the Wi-Fi board.
  2. Replace the MAIN board.

• Code: 1101
• Description: CR life error
• Causes: The CR scan path counter has reached a predetermined level. (The end of life of the Ink Supply Tube)
• Troubleshooting Guides: Replace the Ink Supply Tube (INK, SYSTEM, ASSY) and reset the counter using the Adjustment Program. In addition, check the statuses of the CR motor (MOTOR ASSY., CR), the driven pulley, the Carriage Unit, and the Head FFC, if any abnormal noise or wear is found, replace the corresponding part(s) along with the Ink Supply Tube.

• Code: 1121
• Description: CR reversing error
• Causes: An abnormal operation (reversed operation) of the CR unit was detected.
  • Contamination on CR scale
  • CR encoder failure (cable failure)
  • CR scale failure
  • Motor driver failure
  • CR belt failure
  • Driver pulley failure
  • CR motor failure (cable failure)
• Troubleshooting Guides: Check the reading status of the CR encoder with the Service Program.
  1. Replace the CR scale.
  2. Replace the driven pulley.
  3. Replace the CR motor.
  4. Lubricate the OIL PAD of the CR unit.
  5. Replace the CR timing belt.
  6. Replace the FFC of the CR encoder.
  7. Replace the CR unit.
  8. Replace the MAIN board.

• Code: 1123
• Description: CR Duty over error
• Causes: The load on the CR motor has exceeded the expected level.P
  • Paper jam (such as paper left on the print path)
  • Increase of load (such as the damaged CR shaft, damaged CR shaft bearing, insufficient grease, the deformed CR sub shaft)
  • CR motor failure (cable failure)
  • CR encoder failure (cable failure)
• Troubleshooting Guides: Visually check whether paper is left on the print path, and remove it if left.
  1. Replace the CR scale.
  2. Replace the driven pulley.
  3. Replace the CR motor.
  4. Lubricate the OIL PAD of the CR unit.
  5. Replace the CR timing belt.
  6. Replace the FFC of the CR encoder.
  7. Replace the CR unit.
  8. Replace the MAIN board.

• Code: 1124
• Description: CR reversing error
• Causes: Drive time of the CR motor exceeding the predetermined time was detected.
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the MAIN board.

• Code: 1125
• Description: CR home position detection error
• Causes: When the power is ON, the pump cap unit does not operate and the lock of the CR unit cannot be released. Thus, the CR home position cannot be detected.
  • False detection of the home due to paper jam or any other obstacle
  • Misreading of the CR scale
  • The CR lock is damaged.
• Troubleshooting Guides: 1. Is there any paper jammed inside the printer?
  2. Does the CR scale have any scratches or dirt?
  3. Check the reading status of the CR encoder with the Service Program.
  4. Does the CR lock function normally? (Check manually whether the pump unit functions or not.)
  1. Replace the pump cap unit.
  2. Replace the CR scale.
  3. Replace the CR encoder.

• Code: 1126
• Description: CR lock release error
• Causes: The lock of the CR unit cannot be released.
  • Pump unit failure
  • The CR lock is damaged.
• Troubleshooting Guides: 1. Check manually whether the pump unit functions.
  2. Is the CR unit stopped at the home position?
  3. Are there any foreign materials around the pump unit?
  1. Replace the pump cap unit.
  2. Replace the CR scale.

• Code: 1135
• Description: CR encoder test error
• Causes: The output of the CR encoder does not change even though the CR motor is commanded to rotate.
  • CR encoder failure (cable failure)
  • CR motor failure (cable failure)
  • Large CR unit load
• Troubleshooting Guides: Are there any problems, such as the FFC is damaged or disconnected, in the connection below?
  • CR encoder to SUB board (CN1)
  1. Replace the CR motor.
  2. Replace the driven pulley.
  3. Replace the CR timing belt.
  4. Replace the FFC of the CR encoder.
  5. Replace the CR unit.
  6. Replace the MAIN board.

• Code: 1222
• Description: PF drive timeover error
• Causes: Drive time of the PF motor exceeding the predetermined value was detected.
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the MAIN board.

• Code: 1223
• Description: PF encoder test error
• Causes: The output of the PF encoder does not change even though the PF motor is commanded to rotate.
  • PF encoder failure (cable failure)
  • PF motor failure (cable failure)
  • Large paper feed load
• Troubleshooting Guides: Are there any problems, such as the FFC is damaged or disconnected, in the connection below?
  • PF encoder to MAIN board (CN49)
  1. Replace the PF motor.
  2. Replace the FFC of the PF encoder.
  3. Replace the PF encoder.
  4. Replace the MAIN board.
  5. Replace the printer mechanism unit

• Code: 122A
• Description: PF overload error
• Causes: The load on the PF motor has exceeded the expected level.
  • Paper jam (paper left on the print path)
  • Increase of load (such as the damaged PF shaft, damaged PF shaft bearing, or insufficient grease)
  • PF motor failure (cable failure)
  • PF encoder failure (cable failure)
• Troubleshooting Guides: Visually check whether paper is left on the print path, and remove it if left.
  1. Replace the PF motor.
  2. Replace the FFC of the PF encoder.
  3. Replace the PF encoder.
  4. Replace the MAIN board.
  5. Replace the printer mechanism unit.

• Code: 122C
• Description: PF reversing error
• Causes: An abnormal operation (reversing) of the PF was detected.
  • Contamination on PF scale
  • PF encoder failure (cable failure)
  • PF scale failure
  • Motor driver failure
  • PF timing belt failure
  • PF motor failure (cable failure)
• Troubleshooting Guides: Check the reading status of the PF encoder with the Service Program.
  1. Replace the PF motor.
  2. Replace the FFC of the PF encoder.
  3. Replace the PF encoder.
  4. Replace the PF scale.
  5. Replace the MAIN board.
  6. Replace the printer mechanism unit.

• Code: 131B
• Description: Head driver (transmission gate) temp. error
• Causes: • The temperature of the head driver rises, and has reached a predetermined limit.
  • Head FFC insertion at an angle
  • Disconnection of the head FFC
  • SUB board failure
  • MAIN board failure
• Troubleshooting Guides: Check the connection of the head FFC for abnormalities, such as whether it is inserted at an angle.
  1. Replace the head FFC.
  2. Replace the print head.
  3. Replace the MAIN board.

• Code: 1400
• Description: Pressure motor drive timeover
• Causes: The pressure does not reach the predetermined level despite pressurization over a predetermined time.
  • Pressure pump home sensor failure
  • Abnormal ink cartridge pack (air leak)
  • Foreign materials are attached at the I/C feed port. (Air leaks due to incomplete seal.)
• Troubleshooting Guides: Check the connection part between the ink cartridge and ink cartridge holder, and remove foreign materials if any.
  1. Replace the ink cartridge.
  2. Replace the pressure pump.

• Code: 1403
• Description: Pressure motor pressure reducing error
• Causes: The pressure cannot be reduced.
  • Pressure pump failure
• Troubleshooting Guides: 1. Are there any problems, such as the FFC is damaged or disconnected, in the connection below? • Pressure motor to MAIN board (CN46) • Pressure sensor to MAIN board (CN52)
  2. Is the pressure tube jammed?
  Replace the pressure pump.

• Code: 1404
• Description: Pump movement cycle over error
• Causes: • The pressure does not reach the predetermined level despite pressurization over a predetermined time. • Pressure pump home sensor failure
  • Air leaks. • Abnormal ink cartridge pack
  • The seal of the I/C feed port is incomplete, causing air to leak. • Foreign materials are attached.
• Troubleshooting Guides: Check the connection part between the ink cartridge and ink cartridge holder, and remove foreign materials if any.
  1. Replace the ink cartridge.
  2. Replace the pressure pump.

• Code: 1410
• Description: Drive time monitor time-out (PUMP)
• Causes: Drive time of the pump motor is longer than the predetermined time.
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the MAIN board.

• Code: 142D
• Description: Pump cap unit life error
• Causes: The pump counter has reached the predetermined value.
• Troubleshooting Guides: Replace the pump cap unit.

• Code: 1430
• Description: Holder ink pad error
• Causes: The ink cartridge replacement counter has reached the predetermined value.
• Troubleshooting Guides: Replace the holder ink pad.

• Code: 1431
• Description: Ink selector error
• Causes: The ink selector driving frequency has reached the predetermined value.
• Troubleshooting Guides: Replace the ink selector (INK, SYSTEM, ASSY).

• Code: 1432
• Description: Ink selector drive timeover
• Causes: The ink selector does not finish operating in the predetermined time.
  • Ink selector sensor failure
  • Ink selector motor failure
• Troubleshooting Guides: Perform the Ink Selector Operation Check using the Service Program.
  Replace the ink selector (INK, SYSTEM, ASSY).

• Code: 1434
• Description: Ink cover unlock error
• Causes: The cartridge cover does not open. • Load is applied.
  • The open/closed status of the cover cannot be detected. • Ink cover open sensor failure
  • The lock cannot be released. • Ink cover solenoid failure
• Troubleshooting Guides: Is an object put on the cartridge cover?
  1. Replace the ink cover open sensor.
  2. Replace the ink cover solenoid.

• Code: 1498
• Description: Ink selector switching error
• Causes: Switching the ink selector failed.
  • The non-existent position has been specified.
• Troubleshooting Guides: Replace the ink selector

• Code: 1501
• Description: Release phase detection error
• Causes: The release roller position sensor cannot detect the actuator after the release motor has driven a predetermined number of steps
• Troubleshooting Guides: 1. Replace the release sensor.
  2. Replace the release motor.

• Code: 1502
• Description: Drive time monitor time-out
• Causes: Drive time of the driven release motor is longer than the predetermined time.
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the MAIN board.

• Code: 150D
• Description: Mechanism unit abnormal error
• Causes: An abnormality was detected in the mechanism unit.
• Troubleshooting Guides: Clean the inside of the printer.
  Replace the printer mechanism unit.

• Code: 1511
• Description: APG drive time monitor time-out
• Causes: Drive time of the APG motor is longer than the predetermined time.
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the MAIN board.

• Code: 1512
• Description: APG error
• Causes: • The APG home position cannot be detected.
  • The APG motor cannot drive by the predetermined amount. • The CR lock cannot be released. • APG sensor failure • APG motor failure
• Troubleshooting Guides: Does turning OFF and ON the power remove the error?
  1. Replace the APG sensor.
  2. Replace the APG motor.

• Code: 1513
• Description: APG reset error
• Causes: • The APG sensor cannot detect the home position after the APG motor has driven a predetermined number of steps
  • The APG motor cannot drive by the predetermined amount. • CR lock failure • APG sensor failure • APG motor failure
• Troubleshooting Guides: Does turning OFF and ON the power remove the error?
  1. Replace the APG sensor.
  2. Replace the APG motor.

• Code: 1520
• Description: ASF drive time monitor time-out
• Causes: Drive time of the driven ASF motor is longer than the predetermined time.
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the MAIN board.

• Code: 1531
• Description: ASF phase detection error
• Causes: The detection status of the ASF sensor does not change after the ASF motor has driven a predetermined number of steps.
  • ASF sensor failure
  • Connection failure
  • ASF motor failure
• Troubleshooting Guides: 1. Check whether there are any foreign materials inside the ASF.
  2. Does turning OFF and ON the power remove the error?
  1. Replace the APG sensor.
  2. Replace the APG motor.

• Code: 1535
• Description: Pressure pump home detection error
• Causes: When the power is ON, the home position of the pressure pump cannot be detected.
  • Sticking of bellows
  • Pressure pump home sensor failure
• Troubleshooting Guides: Does turning OFF and ON the power remove the error?
  • pressure home sensor to Main board (CN52)
  1. Replace the pressure pump.
  2. Replace the MAIN board.

• Code: 1600
• Description: Paper width sensor obstruction error
• Causes: • When the power is ON, a foreign material on the platen was detected.
  • An object reflecting light, such as paper, is on the platen.
• Troubleshooting Guides: Check whether a foreign material is on the platen, and remove it if any.
  Replace the PW sensor.

• Code: 1601
• Description: Paper width sensor malfunction
• Causes: PW sensor failure
• Troubleshooting Guides: Replace the PW sensor.

• Code: 1A23
• Description: Invalid RTC data
• Causes: The time information cannot be read from the RTC.
• Troubleshooting Guides: Initialize the RTC with the Service Program, and set the date.
  If the printer is not recovered even after the date is reset, perform the following.
  1. Replace the RTC backup battery.
  2. Replace the MAIN board.

• Code: 1A37
• Description: Thermistor sensor error
• Causes: • The head thermistor detected a temperature of -20 degrees or lower or 100 degrees or higher.
  • Head FFC insertion at an angle
  • Disconnection of the head FFC
  • SUB board failure
  • MAIN board failure
• Troubleshooting Guides: Check the connection of the head FFC for abnormalities.
  1. Replace the head FFC.
  2. Replace the print head.
  3. Replace the MAIN board.

• Code: 1A38
• Description: Transistor ambient temp. error
• Causes: • The MAIN board detected a temperature of -20 degrees or lower or 100 degrees or higher.
  • MAIN board failure
• Troubleshooting Guides: Replace the MAIN board.

• Code: 1F81
• Description: CSIC firmware
• Causes: CSIC-related firmware error
• Troubleshooting Guides: Does turning OFF and ON the power remove the error?
  1. Install the firmware again.
  2. Replace the MAIN board.

• Code: 1F82
• Description: MAIN board incorrect specification error
• Causes: The specifications of the MAIN board are incorrect.
• Troubleshooting Guides: Set the Initial setting of the MAIN board with the Service Program.
  If setting the Initial setting has not recovered the printer, replace the MAIN board.

Solve Epson SureColor P800 Error codes

• Code: DXXX
• Description: Service call for FW debugging
• Causes: This error is intended to be used in the product development stage. It is supposed to not occur to marketed products, but may occur due to an unexpected cause such as external noises.
• Troubleshooting Guides: Turn the power off and then turn it back on. Does the printer recover from the error? (No repair work is needed unless the error occurs again.)
  1. Install the firmware again.
  2. Replace the MAIN board.

• Code: FXXX
• Description: CPU related service call
• Causes: • There is something wrong with the firmware.
  • Main board failure
• Troubleshooting Guides: Is the firmware installed correct one for the printer?
  1. Install the firmware again.
  2. Replace the MAIN board.

– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here
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