Epson SureColor F9370 list error codes with quick guides

Epson SureColor F9370 list error codes with quick guides

– Compatible Printer model: Epson SureColor F9370
– Epson SureColor F9370 Error Codes with quick guides:

• Code: 1101
• Description: Ink Tubes life error
• Causes: The Ink Tubes have reached the end of their service life. (CR scan pass counter has reached a predetermined limit.)
• Troubleshooting Guides: Replace the Ink Tubes and reset the counter.

• Code: 1125
• Description: CR HP detection error
• Causes: The CR Unit does not respond to the CR HP Sensor, or the sensor failed to detect the home position.
  • CR HP Sensor failure
  • False detection of the home due to paper jam or any other obstacle
  • Misreading of the CR Scale • CR Lock is damaged.
• Troubleshooting Guides: 1. Is the CR HP Sensor out of order? Does the light shielding plate react to the sensor?
  2. Is there any paper jammed inside the printer?
  3. Does the CR Scale have any scratches or dirt?
  4. Does the CR Encoder work properly? Check it using the Service Program.
  5. Does the CR Lock function normally?
  1. Replace the CR HP Sensor.
  2. Re-install the CR Encoder. If it is faulty, replace it.
  3. Clean the CR Scale using ethanol.
  4. Replace the CR Scale.
  5. Replace the CR Lock (Pump Cap Unit).

• Code: 1138
• Description: CR Motor overcurrent error
• Causes: 1. Connection failure of the CR Motor or the CR Encoder.
  2. Number of over current is reached limit of the CR motor • Irregular load • CR Encoder failure • CR Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • CR HP Sensor • CR Encoder to SUB Board (CN102) • CR Motor to SUB-M Board (CN1)
  2. Does the CR Encoder work properly? Check it using the Service Program.
  1. Replace the CR HP Sensor.
  2. Replace the CR Encoder.
  3. Replace the CR Motor.

• Code: 113A
• Description: CR Motor overload error
• Causes: Overcurrent to the CR Motor was detected.
  • CR Encoder cable is damaged.
  • CR Motor cable is damaged.
  • Irregular load
  • CR Encoder failure
  • CR Motor failure
• Troubleshooting Guides: 1. Is the CR Unit being attached correctly?
  2. Is there any foreign materials on the CR Unit drive path?
  3. Is there any problems such as damaged cable in the connections below? • CR Encoder to SUB Board (CN102) • CR Motor to SUB-M Board (CN1)
  4. Does the CR Encoder work properly? Check it using the Service Program.
  1. Re-install the CR Unit.
  2. Replace the CR Encoder.
  3. Replace the CR Motor.

• Code: 113B
• Description: CR Motor over speed error
• Causes: The CR Motor was driven at a speed faster than a
  predetermined one during deceleration.
  • Irregular load
  • CR Encoder failure
  • SUB Board is damaged.
  • CR Motor driver failure
• Troubleshooting Guides: Does the CR Encoder work properly? Check it using the Service Program.
  1. Replace the CR Encoder.
  2. Replace the SUB Board.
  3. Replace the Main Board.

• Code: 113C
• Description: CR Motor reversing error
• Causes: The number of occurrences of reversing the CR Motor has reached a predetermined limit.
  • The polarity of CR Encoder cable is opposite.
  • The polarity of CR Motor cable is opposite.
  • Slipping of the teeth of CR Timing Belt
  • CR Encoder failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • CR Encoder to SUB Board (CN102) • CR Motor to SUB-M Board (CN1)
  2. Is the tension of the CR Timing Belt proper?
  3. Does the CR Encoder work properly? Check it using the Service Program.
  1. Adjust the tension of the CR Timing Belt.
  2. Replace the CR Encoder.

• Code: 113D
• Description: CR Motor driving time-out error
• Causes: Abnormally-long driving duration of the CR Motor was detected.
  • Irregular load
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the Main Board.

• Code: 113E
• Description: CR Motor velocity deviation error
• Causes: The CR Motor was driven at a speed abnormally faster than a predetermined one during acceleration or deceleration.
  • Irregular load
  • CR Encoder failure
  • CR Motor failure
  • SUB Board is damaged.
  • CR Motor driver failure
• Troubleshooting Guides: Does the CR Encoder work properly? Check it using the Service Program.
  1. Replace the CR Encoder.
  2. Replace the CR Motor.
  3. Replace the SUB Board.
  4. Replace the Main Board.

• Code: 113F
• Description: CR Motor lock error
• Causes: The CR Motor was driven at a speed abnormally slower than a predetermined one during operation.
  • CR Encoder cable is damaged.
  • CR Motor cable is damaged.
  • Irregular load
  • CR Encoder failure
  • CR Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • CR Encoder to SUB Board (CN102) • CR Motor to SUB-M Board (CN1)
  2. Does the CR Encoder work properly? Check it using the Service Program.
  1. Replace the CR Encoder.
  2. Replace the CR Motor.

• Code: 1229
• Description: PF Motor oscillation error
• Causes: The control terminal (Vre terminal) of the PF Motor driver has shorted out.
• Troubleshooting Guides: 1. Is the PF Motor driver on the Main Board damaged?
  2. Is there any foreign materials around the PF Motor driver?
  1. Remove the foreign material.
  2. If the error still occurs, replace the Main Board.

• Code: 122A
• Description: PF Motor overload error
• Causes: Overcurrent to the PF Motor was detected.
  • PF Encoder cable is damaged.
  • PF Motor cable is damaged.
  • Irregular load
  • PF Encoder failure
  • PF Motor failure
• Troubleshooting Guides: Does the PF Encoder work properly? Check it using the Service Program.
  1. Replace the PF Encoder.
  2. Replace the Main Board.

• Code: 122B
• Description: PF Motor over speed error
• Causes: • Contamination of PF Encoder
  • Increase of load (paper jam)
  • Cable disconnection
• Troubleshooting Guides: 1. Is the PF Encoder contaminated?
  2. Is there any foreign materials on the paper path?
  3. Check the Interface cable for breaking.
  1. Replace the PF Encoder.
  2. Replace the FFC of the PF Encoder.
  3. Replace the PF Motor.

• Code: 122E
• Description: PF Motor velocity deviation error
• Causes: The PF Motor was driven at a speed abnormally faster than a predetermined one during acceleration or deceleration.
  • Irregular load
  • PF Encoder failure
  • PF Motor failure
  • SUB Board is damaged.
  • PF Motor driver failure
• Troubleshooting Guides: Does the PF Encoder work properly? Check it using the Service Program.
  1. Replace the PF Encoder.
  2. Replace the PF Motor.
  3. Replace the Main Board.

• Code: 122F
• Description: PF Motor lock error
• Causes: The PF Motor was driven at a speed abnormally slower than a predetermined one during operation.
  • CR Encoder cable disconnection
  • CR Motor cable disconnection
  • Irregular load
  • PF Encoder failure
  • PF Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • PF Encoder to SUB Board (CN102) • PF Motor to SUB-M Board (CN1)
  2. Does the PF Encoder work properly? Check it using the Service Program.
  1. Replace the PF Encoder.
  2. Replace the PF Motor.

• Code: 131B
• Description: Head driver (transmission gate) overheat error
• Causes: The temperature of the Head driver rises, and has reached a predetermined limit.
• Troubleshooting Guides: 1. Turn the power off and then back on. Does the printer recover from the error?
  2. Is the FFC connected to the connector properly without being tilted?
  1. Replace the Head FFC.
  2. Replace the Print Head.

• Code: 1410
• Description: Pump Cap Unit 1 undetectable error
• Causes: Pump Cap Unit 1 failure
• Troubleshooting Guides: Is the sensor cable properly connected?
  Replace the Pump Cap Unit 1.

• Code: 1411
• Description: Pump Cap Unit 2 undetectable error
• Causes: Pump Cap Unit 2 failure
• Troubleshooting Guides: Is the sensor cable properly connected?
  Replace the Pump Cap Unit 2.

• Code: 1417
• Description: Wrong ink mixture error
• Causes: Wrong color ink was filled in the ink tank. This error occurs if the combination of the ink holder and the chip unit is not correct.
• Troubleshooting Guides: Check if wrong color ink is filled (check if the combination of the ink holder and the chip unit is correct.)
  Discard the current ink tank, and clean the ink path using cleaning liquid, then install a new ink tank.

• Code: 1418
• Description: Pump Motor overcurrent error
• Causes: • Connection failure of the Pump Motor or the Pump Motor encoder.
  • The number of occurrences of overcurrent to the Pump Motor has reached a predetermined limit. • Irregular load • Pump Motor encoder failure • Pump Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • Pump Motor (Pump Motor encoder) to Main Board (CN210/CN230)
  2. Does the Pump Motor encoder work properly? Check it using the Service Program.
  Replace the Pump Motor encoder and Pump Motor (Pump Cap Unit 2).

• Code: 1419
• Description: Pump Motor oscillation error
• Causes: The control terminal (Vre terminal) of the Pump Motor driver has shorted out.
• Troubleshooting Guides: 1. Is the Pump Motor driver on the Main Board damaged?
  2. Is there any foreign materials around the Pump Motor driver?
  1. Remove the foreign material.
  2. If the error still occurs, replace the Main Board.

• Code: 141A
• Description: Pump Motor overload error
• Causes: Overcurrent to the Pump Motor was detected.
  • Pump Motor encoder cable disconnection
  • Pump Motor cable disconnection
  • Irregular load
  • Pump Motor encoder failure
  • Pump Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • Pump Motor (Pump Motor encoder) to Main Board (CN210/CN230) 2. Does the Pump Motor encoder work properly? Check it using the Service Program.
  Replace the Pump Motor encoder and Pump Motor (Pump Cap Unit 2).

• Code: 141B
• Description: Pump Motor over speed error
• Causes: The Pump Motor was driven at a speed faster than a predetermined one during deceleration.
  • Irregular load
  • Pump Motor encoder failure
  • Pump Motor driver failure
• Troubleshooting Guides: Does the Pump Motor encoder work properly? Check it using the Service Program.
  1. Replace the Pump Motor encoder (Pump Cap Unit2).
  2. Replace the Main Board.

• Code: 141C
• Description: Pump Motor reversing error
• Causes: The number of occurrences of reversing the Pump Motor has reached a predetermined limit.
  • The polarity of Pump Motor encoder cable is opposite.
  • The polarity of Pump Motor cable is opposite.
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • Pump Motor (Pump Motor encoder) to Main Board (CN210/CN230)
  2. Does the Pump Motor encoder work properly? Check it using the Service Program.
  Replace the Pump Motor encoder (Pump Cap Unit 2).

• Code: 141D
• Description: Pump Motor driving time-out error
• Causes: Abnormally-long driving duration of the Pump Motor was detected.
  • Irregular load
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the Main Board.

• Code: 141E
• Description: Pump Motor velocity deviation error
• Causes: The Pump Motor was driven at a speed abnormally faster than a predetermined one during acceleration or deceleration.
  • Irregular load
  • Pump Motor encoder failure
  • Pump Motor failure
  • Pump Motor driver failure
• Troubleshooting Guides: Does the Pump Motor encoder work properly? Check it using the Service Program.
  1. Replace the Pump Motor encoder and Pump Motor (Pump Cap Unit 2).
  2. Replace the Main Board.

• Code: 141F
• Description: Pump Motor lock error
• Causes: The PF Motor was driven at a speed abnormally slower than a predetermined one during operation.
  • Irregular load
  • Pump Motor encoder failure
  • Pump Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • Pump Motor (Pump Motor encoder) to Main Board (CN210/CN230)
  2. Does the Pump Motor encoder work properly? Check it using the Service Program.
  Replace the Pump Motor encoder and Pump Motor (Pump Cap Unit 2).

• Code: 1430
• Description: Pump cap unit 1 Suction pump life error
• Causes: The Pump Cap Unit 1 has reached the end of its service life. (The total number of revolutions of the Pump Motor has reached a predetermined limit)
• Troubleshooting Guides: Replace the Pump Cap Unit 1 and reset the counter.

• Code: 1431
• Description: Pump cap unit 2 Suction pump life error
• Causes: The Pump Cap Unit 2 has reached the end of its service life. (The total number of revolutions of the Pump Motor has reached a predetermined limit)
• Troubleshooting Guides: Replace the Pump Cap Unit 2 and reset the counter.

• Code: 1432
• Description: Ink Holder 1 life error
• Causes: The Ink Holder 1 has reached the end of its service life. (The total number of times that the holder was removed from the printer has reached a predetermined limit)
• Troubleshooting Guides: Replace the Ink Holder 1 and reset the counter.

• Code: 1433
• Description: IC Holder 2 life error
• Causes: The IC Holder 2 has reached the end of its service life. (The total number of times the ink cartridge is removed from the printer has reached a predetermined limit)
• Troubleshooting Guides: Replace the IC Holder 2 and reset the counter.

• Code: 1435
• Description: Ink Path CR Assy life error
• Causes: The Ink Path CR Assy has reached the end of its service life.
• Troubleshooting Guides: Replace the Ink Path CR Assy and reset the counter.

• Code: 14A8
• Description: MNU1 overcurrent error
• Causes: Failure of the Pump Cap Unit 1
• Troubleshooting Guides: 1. Is the cable (Pump Cap Unit 1 to Main Board) connected properly?
  2. Does the Pump Cap Unit 1 operate normally?
  3. Is the Main Board out of order?
  1. Reconnect the cable.
  2. Replace the cable.
  3. Replace the Pump Cap Unit 1.
  4. Replace the Main Board.

• Code: 14A9
• Description: MNU1 oscillation error
• Causes: Failure of the Pump Cap Unit 1
• Troubleshooting Guides: 1. Is the cable (Pump Cap Unit 1 to Main Board) connected properly?
  2. Does the Pump Cap Unit 1 operate normally?
  3. Is the Main Board out of order?
  1. Reconnect the cable.
  2. Replace the cable.
  3. Replace the Pump Cap Unit 1.
  4. Replace the Main Board.

• Code: 14AA
• Description: MNU1 overload error
• Causes: Failure of the Pump Cap Unit 1
• Troubleshooting Guides: 1. Is the cable (Pump Cap Unit 1 to Main Board) connected properly?
  2. Does the Pump Cap Unit 1 operate normally?
  3. Is the Main Board out of order?
  1. Reconnect the cable.
  2. Replace the cable.
  3. Replace the Pump Cap Unit 1.
  4. Replace the Main Board.

• Code: 14AB
• Description: MNU1 over speed error
• Causes: Failure of the Pump Cap Unit 1
• Troubleshooting Guides: 1. Is the cable (Pump Cap Unit 1 to Main Board) connected properly?
  2. Does the Pump Cap Unit 1 operate normally?
  3. Is the Main Board out of order?
  1. Reconnect the cable.
  2. Replace the cable.
  3. Replace the Pump Cap Unit 1.
  4. Replace the Main Board.

• Code: 14AC
• Description: MNU1 reversing error
• Causes: Failure of the Pump Cap Unit 1
• Troubleshooting Guides: 1. Is the cable (Pump Cap Unit 1 to Main Board) connected properly?
  2. Does the Pump Cap Unit 1 operate normally?
  3. Is the Main Board out of order?
  1. Reconnect the cable.
  2. Replace the cable.
  3. Replace the Pump Cap Unit 1.
  4. Replace the Main Board.

• Code: 14AD
• Description: MNU1 driving time-out error
• Causes: Failure of the Pump Cap Unit 1
• Troubleshooting Guides: 1. Is the cable (Pump Cap Unit 1 to Main Board) connected properly?
  2. Does the Pump Cap Unit 1 operate normally?
  3. Is the Main Board out of order?
  1. Reconnect the cable.
  2. Replace the cable.
  3. Replace the Pump Cap Unit 1.
  4. Replace the Main Board.

• Code: 14AE
• Description: MNU1 velocity deviation error
• Causes: Failure of the Pump Cap Unit 1
• Troubleshooting Guides: 1. Is the cable (Pump Cap Unit 1 to Main Board) connected properly?
  2. Does the Pump Cap Unit 1 operate normally?
  3. Is the Main Board out of order?
  1. Reconnect the cable.
  2. Replace the cable.
  3. Replace the Pump Cap Unit 1.
  4. Replace the Main Board.

• Code: 14AF
• Description: MNU1 lock error
• Causes: Failure of the Pump Cap Unit 1
• Troubleshooting Guides: 1. Is the cable (Pump Cap Unit 1 to Main Board) connected properly?
  2. Does the Pump Cap Unit 1 operate normally?
  3. Is the Main Board out of order?
  1. Reconnect the cable.
  2. Replace the cable.
  3. Replace the Pump Cap Unit 1.
  4. Replace the Main Board.

• Code: 150C
• Description: PG position undetectable error
• Causes: When changing the PG, the PG sensor could not detect the PG position.
• Troubleshooting Guides: 1. Is the PG Sensor out of order? Does the light shielding plate react to the sensor?
  2. Do the planetary gearing work normally? Do the planet gears and outer gears properly engage with each other?
  3. Is the CR Unit out of its home position?
  1. Replace the PG Sensor.
  2. Replace the APG Assy.
  3. Remove any obstacles around the CR Unit home position. The printer changes the PG with the CR Unit being at its home position.

• Code: 1519
• Description: APG Motor oscillation error
• Causes: The control terminal (Vre terminal) of the APG Motor driver has shorted out.
• Troubleshooting Guides: 1. Is the APG Motor driver on the Main Board damaged?
  2. Is there any foreign materials around the APG Motor driver?
  1. Remove the foreign material.
  2. If the error still occurs, replace the Main Board.

• Code: 151A
• Description: APG Motor overload error
• Causes: • Connection failure of the APG Motor.
  • Overcurrent to the APG Motor was detected. • APG Motor cable is damaged. • Irregular load • APG encoder failure • APG Motor failure
• Troubleshooting Guides: Is there any problems such as damaged cable in the connections below?
  • APG Motor (APG encoder) to Main Board (CN210/CN203)
  Replace the APG Motor.

Solve Epson SureColor F9370 Error codes

• Code: 151B
• Description: APG Motor over speed error
• Causes: The APG Motor was driven at a speed faster than a predetermined one during deceleration.
  • Irregular load
  • APG encoder failure
  • APG Motor driver failure
• Troubleshooting Guides: 1. Replace the APG Motor.
  2. Replace the Main Board.

• Code: 151C
• Description: APG Motor reversing error
• Causes: The number of occurrences of reversing the APG Motor has reached a predetermined limit.
  • The polarity of APG Motor cable is opposite.
  • APG Motor failure
• Troubleshooting Guides: Is there any problems such as damaged cable in the connections below?
  • APG Motor (APG encoder) to Main Board (CN210/CN203)
  Replace the APG Motor.

• Code: 151D
• Description: APG Motor driving time-out error
• Causes: Abnormally-long driving duration of the APG Motor was detected.
  • Irregular load
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the Main Board.

• Code: 151E
• Description: APG Motor velocity deviation error
• Causes: The APG Motor was driven at a speed abnormally faster than a predetermined one during acceleration or deceleration.
  • Irregular load
  • APG encoder failure
  • APG Motor failure
  • APG Motor driver failure
• Troubleshooting Guides: 1. Replace the APG Motor.
  2. Replace the Main Board.

• Code: 151F
• Description: APG Motor lock error
• Causes: • Connection failure of the APG Motor.
  • The APG Motor was driven at a speed abnormally slower than a predetermined one during operation. • Irregular load • APG encoder failure • APG Motor failure
• Troubleshooting Guides: Is there any problems such as damaged cable in the connections below?
  • APG Motor (APG encoder) to Main Board (CN210/CN203)
  Replace the APG Motor.

• Code: 1599
• Description: ATC Motor oscillation error
• Causes: The control terminal (Vre terminal) of the ATC Motor driver has shorted out.
• Troubleshooting Guides: 1. Is the ATC Motor driver on the Main Board damaged?
  2. Is there any foreign materials around the ATC Motor driver?
  1. Remove the foreign material.
  2. If the error still occurs, replace the Main Board.

• Code: 159A
• Description: ATC Motor overload error
• Causes: Overcurrent to the ATC Motor was detected.
  • ATC Motor cable disconnection.
  • Irregular load
  • ATC Motor encoder failure
  • ATC Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • ATC Motor to Sub-F Board (CN602)
  2. Does the ATC Motor encoder work properly? Check it using the Service Program.
  Replace the ATC Motor.

• Code: 159B
• Description: ATC Motor over speed error
• Causes: The ATC Motor was driven at a speed faster than a predetermined one during deceleration.
  • Irregular load
  • ATC Motor encoder failure
  • Sub-F Board failure
  • APG Motor driver failure
• Troubleshooting Guides: Does the ATC Motor encoder work properly? Check it using the Service Program.
  1. Replace the ATC Motor.
  2. Replace the Sub-F Board.
  3. Replace the Main Board.

• Code: 159C
• Description: ATC Motor reversing error
• Causes: The number of occurrences of reversing the ATC Motor has reached a predetermined limit.
  • The polarity of ATC Motor cable is opposite.
  • ATC Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • ATC Motor to Sub-F Board (CN602)
  2. Does the ATC Motor encoder work properly? Check it using the Service Program.
  Replace the ATC Motor.

• Code: 159D
• Description: ATC Motor driving time-out error
• Causes: Abnormally-long driving duration of the ATC Motor was detected.
  • Irregular load
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the Main Board.

• Code: 159E
• Description: ATC Motor velocity deviation error
• Causes: The APG Motor was driven at a speed abnormally faster than a predetermined one during acceleration or deceleration.
  • Irregular load
  • ATC Motor encoder failure
  • ATC Motor failure
  • Sub-F Board disconnection
  • ATC Motor driver failure
• Troubleshooting Guides: Does the ATC Motor encoder work properly? Check it using the Service Program.
  1. Replace the ATC Motor.
  2. Replace the Sub-F Board.
  3. Replace the Main Board.

• Code: 159F
• Description: ATC Motor lock error
• Causes: • Connection failure of the ATC Motor.
  • The ATC Motor was driven at a speed abnormally slower than a predetermined one during operation. • Irregular load • ATC Motor encoder failure • ATC Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • ATC Motor to Sub-F Board (CN602)
  2. Does the ATC Motor encoder work properly? Check it using the Service Program.
  Replace the ATC Motor.

• Code: 15A9
• Description: Reel Motor oscillation error
• Causes: The control terminal (Vre terminal) of the Reel Motor driver has shorted out.
• Troubleshooting Guides: 1. Is the Reel Motor driver on the Main Board damaged?
  2. Is there any foreign materials around the Reel Motor driver?
  1. Remove the foreign material.
  2. If the error still occurs, replace the Main Board.

• Code: 15AA
• Description: Reel Motor overload error
• Causes: Overcurrent to the Reel Motor was detected.
  • Reel Motor cable disconnection.
  • Irregular load
  • Reel Motor encoder failure
  • Reel Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • Reel Motor to Sub-F Board (CN601)
  2. Does the Reel Motor encoder work properly? Check it using the Service Program.
  Replace the Reel Motor.

• Code: 15AB
• Description: Reel Motor over speed error
• Causes: The Reel Motor was driven at a speed faster than a predetermined one during deceleration.
  • Irregular load
  • Reel Motor encoder failure
  • Sub-F Board failure
  • Reel Motor driver failure
• Troubleshooting Guides: Does the Reel Motor encoder work properly? Check it using the Service Program.
  1. Replace the Reel Motor.
  2. Replace the Sub-F Board.
  3. Replace the Main Board.

• Code: 15AC
• Description: Reel Motor reversing error
• Causes: The number of occurrences of reversing the Reel Motor has reached a predetermined limit. • The polarity of Reel Motor cable is opposite. • Reel Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below? • Reel Motor to Sub-F Board (CN601)
  2. Does the Reel Motor encoder work properly? Check it using the Service Program.
  Replace the Reel Motor.

• Code: 15AD
• Description: Reel Motor driving time-out error
• Causes: Abnormally-long driving duration of the Reel Motor was detected.
  • Irregular load
  • Firmware becomes out of control.
• Troubleshooting Guides: Replace the Main Board.

• Code: 15AE
• Description: Reel Motor velocity deviation error
• Causes: The Reel Motor was driven at a speed abnormally faster than a predetermined one during acceleration or deceleration.
  • Irregular load
  • Reel Motor encoder failure
  • Reel Motor failure
  • Sub-F Board failure
  • Reel Motor driver failure
• Troubleshooting Guides: Does the Reel Motor encoder work properly? Check it using the Service Program.
  1. Replace the Reel Motor.
  2. Replace the Sub-F Board.
  3. Replace the Main Board.

• Code: 15AF
• Description: Reel Motor lock error
• Causes: • Connection failure of the Reel Motor.
  • The Reel Motor was driven at a speed abnormally slower than a predetermined one during operation. • Irregular load • Reel Motor encoder failure • Reel Motor failure
• Troubleshooting Guides: 1. Is there any problems such as damaged cable in the connections below?
  • Reel Motor to Sub-F Board (CN601)
  2. Does the Reel Motor encoder work properly? Check it using the Service Program.
  Replace the Reel Motor.

• Code: 1610
• Description: Roll/Reel Units mismatch error
• Causes: The combination of the Roll Unit and Reel Unit may be wrong; one of the units may be an optional unit.
• Troubleshooting Guides: Is the combination of the Roll Unit and Reel Unit either both of them are standard units or both of them are optional units?
  Correct the combination of the Roll Unit and Reel Unit to either both are standard or both are optional.

• Code: 1611
• Description: Roll Unit undetectable error
• Causes: The Roll Unit could not be detected during mechanism initialization process.
• Troubleshooting Guides: Is the connector of the Roll Unit disconnected?
  Connect the connector of the Roll Unit.

• Code: 1612
• Description: Roll Unit undetectable error at the start of operation
• Causes: When the ATC Motor started to operate, it was detected that the Roll Unit status is different from that detected during mechanism initialization process.
• Troubleshooting Guides: 1. Is the connector of the Roll Unit disconnected?
  2. Has the Roll Unit been replaced since the power on and while the ATC Motor was stopping?
  1. Connect the connector of the Roll Unit.
  2. Turn the printer off and back on.

• Code: 1613
• Description: Roll Unit undetectable error during operation
• Causes: The connector of the Roll Unit was disconnected during the ATC Motor was operating.
• Troubleshooting Guides: Is the connector of the Roll Unit disconnected?
  Connect the connector of the Roll Unit.

• Code: 1614
• Description: Reel Unit undetectable error at the start of operation
• Causes: When the Reel Motor started to operate, it was detected that the Reel Unit status is different from that detected during mechanism initialization process.
• Troubleshooting Guides: 1. Is the connector of the Reel Unit disconnected?
  2. Has the Reel Unit been replaced since the power on and while the Reel Motor was stopping?
  1. Connect the connector of the Reel Unit.
  2. Turn the printer off and back on.

• Code: 1615
• Description: Reel Unit undetectable error during operation
• Causes: The connector of the Reel Unit was disconnected during the Reel Motor was operating.
• Troubleshooting Guides: Is the connector of the Reel Unit disconnected?
  Connect the connector of the Reel Unit.

• Code: 1616
• Description: Roll Unit Board failure
• Causes: There is a problem with a specific bit on the board, which detects what device is connected to the board.
• Troubleshooting Guides: Unexpected error
  Replace the Sub-F Board of the Roll Unit.

• Code: 1617
• Description: Reel Unit Board failure
• Causes: There is a problem with a specific bit on the board, which detects what device is connected to the board.
• Troubleshooting Guides: Unexpected error
  Replace the Sub-F Board of the Reel Unit.

• Code: 1618
• Description: Roll/Reel Unit Board failure
• Causes: There is a problem with a specific bit on the board, which detects what device is connected to the board.
• Troubleshooting Guides: Unexpected error
  Replace the Sub-F Board of the Roll Unit and Reel Unit.

• Code: 1620
• Description: Pressurizing initialization error
• Causes: The initialization process did not complete within a
  predetermined time period.
• Troubleshooting Guides: 1. Is there any abnormal load applied to the Pressure Unit?
  2. Is there any disconnected connectors or damaged cables?
  1. Replace the Pressure Unit (Ink Holder).
  2. Replace the Main Board.

• Code: 1621
• Description: Pressurizing/Suction switching error
• Causes: The pressurizing and suction processes did not complete within a predetermined time period.
• Troubleshooting Guides: 1. Is there any abnormal load applied to the Pressure Unit?
  2. Is there any disconnected connectors or damaged cables?
  1. Replace the Pressure Unit (Ink Holder).
  2. Replace the Main Board.

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• Code: 1622
• Description: Operating time-out error
• Causes: The switching operation did not complete within a predetermined time period.
• Troubleshooting Guides: 1. Is there any abnormal load applied to the Pressure Unit?
  2. Is there any disconnected connectors or damaged cables?
  1. Replace the Pressure Unit (Ink Holder).
  2. Replace the Main Board.

• Code: 1623
• Description: Continuous revolution error
• Causes: The control terminal (Vre terminal) of the Pressure Motor driver has shorted out.
• Troubleshooting Guides: 1. Is the Pressure Motor driver on the Main Board damaged?
  2. Is there any foreign materials around the Pressure Motor driver?
  1. Remove the foreign material.
  2. If the error still occurs, replace the Main Board.

• Code: 1931
• Description: HTC common elements communication error
• Causes: • Connection failure between the Main Board and Sub-E Board such as cable disconnection
  • There is something wrong with the elements on the Sub-E Board.
  • There is something wrong with the communication elements on the Main Board.
• Troubleshooting Guides: 1. Is the cable connected properly?
  2. Is the Sub-E Board out of order?
  3. Is the Main Board out of order? (Unlikely cause of this error)
  1. Replace the cable.
  2. Replace the Sub-E Board.
  3. Replace the Main Board.

• Code: 1950
• Description: After Heater AD abnormal error
• Causes: A thermistor temperature out of a predetermined range was detected the predetermined number of times in a row.
• Troubleshooting Guides: 1. Is the thermistor out of order?
  2. Is there any disconnected connectors or damaged cables?
  1. Replace the thermistor (After Heater).
  2. Replace the Main Board.

• Code: 1952
• Description: After Heater overheat error
• Causes: A heater temperature out of a predetermined range was detected the predetermined number of times in a row.
• Troubleshooting Guides: 1. Is the thermistor out of order?
  2. Is there any disconnected connectors or damaged cables?
  1. Replace the thermistor (After Heater).
  2. Replace the After Heater.
  3. Replace the Main Board.

• Code: 1953
• Description: After Heater heat deviation error
• Causes: The difference between the current temperature and target temperature exceeded a predetermined limit.
• Troubleshooting Guides: 1. Is the thermistor out of order?
  2. Is there any disconnected connectors or damaged cables?
  1. Replace the thermistor (After Heater).
  2. Replace the After Heater.
  3. Replace the Main Board.

• Code: 1954
• Description: After Heater power abnormality 1 error
• Causes: • Cable disconnection, broken cable, blown fuse, heater failure
  • Unplugged AC cable (for After Heater)
• Troubleshooting Guides: 1. Check the cable connection.
  2. SUB-E Board failure.
  3. After Heater failure.
  1. Connect the cable again.
  2. Replace the cable.
  3. Replace the SUB-E Board.
  4. Replace the After Heater.

• Code: 196A
• Description: Inner temperature overheating error
• Causes: The temperature of the Printhead has become high.
• Troubleshooting Guides: 1. Check the room temperature.
  2. Check the RIP settings.
  Cool down the room temperature and turn off (and then turn on) the printer. (The printer stops if the temperature of the Printhead reaches 49 °C. A warning is displayed when the temperature reaches 44 °C.)

• Code: 1A23
• Description: RTC data invalid error
• Causes: The various absolute time settings stored on the NVRAM are abnormal.
• Troubleshooting Guides: Reset the date and time settings of the RTC using the Service Program.
  If the error still occurs after resetting the date and time, perform the followings.
  1. Replace the RTC backup battery.
  2. Replace the Main Board.

• Code: 1A26
• Description: RTC Access T/O error
• Causes: The RTC circuit on the Main Board malfunctions
• Troubleshooting Guides: 1. Turn the power off and remove the RTC backup battery.
  2. After several seconds, re-attach the battery and turn the power back on.
  3. Reset the date and time settings of the RTC using the Service Program.

• Code: 1A37
• Description: Thermistor error
• Causes: • The Head FFC is not connected correctly.
  • A temperature out of a predetermined range was detected by the Head thermistor.
  • Head thermistor failure
• Troubleshooting Guides: Is the Head FFC connected properly without being connected at an angle and any abnormalities such as ripped terminal cover?
  1. Replace the Head FFC.
  2. Replace the Print Head.

• Code: 1A38
• Description: Transistor environmental temperature error
• Causes: • Transistor failure
  • A temperature out of a predetermined range was detected by the Head thermistor.
• Troubleshooting Guides: Replace the Print Head.

• Code: 1A39
• Description: Head error
• Causes: • Connection failure of the Head FFC.
  • Electric parts or components are damaged due to improper Head FFC connection such as connecting it at an angle. • The drive circuit in the Print Head is damaged. • The fuse of the Main Board has blown.
• Troubleshooting Guides: Is the Head FFC connected properly without being connected at an angle and any abnormalities such as ripped terminal cover?
  1. Replace the Head FFC.
  2. Replace the Print Head.
  3. Replace the Main Board.

• Code: 1A3C
• Description: CR Motor Cooling Fan lock error
• Causes: • Cable is damaged
  • Fan failure
• Troubleshooting Guides: 1. Reconnect the cable.
  2. Replace the CR Motor Cooling Fan.

• Code: 1A3D
• Description: PF Motor Cooling Fan lock error
• Causes: • Cable is damaged
  • Fan failure
• Troubleshooting Guides: 1. Reconnect the cable.
  2. Replace the PF Motor Cooling Fan.

• Code: 1A3D
• Description: Power Supply Board Cooling Fan lock error
• Causes: • Cable is damaged
  • Fan failure
• Troubleshooting Guides: 1. Reconnect the cable.
  2. Replace the Power Supply Board Cooling Fan.

• Code: 1A41
• Description: Head rank ID input error
• Causes: An invalid Head rank ID was written to the NVRAM.
• Troubleshooting Guides: Check the Head rank ID using the Service Program.
  Rewrite the Head rank ID with a correct one.

• Code: 1A50
• Description: I2C communication error between elements on ASIC and MAIN
• Causes: An I2C communication error has occurred in the Main Board.
• Troubleshooting Guides: Replace the Main Board.

• Code: 1A51
• Description: I2C communication error between elements on ASIC and SUB
• Causes: An I2C communication error between the Main Board and Sub Board has occurred.
• Troubleshooting Guides: Are the Main Board and Sub Board properly connected to each other without any cable disconnection, FFCs being connected at an angle, and any abnormalities such as ripped terminal cover?
  1. Replace the FFC that connects the Main Board and Sub Board.
  2. Replace the Sub Board.
  3. Replace the Main Board.

• Code: 1A52
• Description: I2C communication error between elements on ASIC and SUB
• Causes: The IC on the Main Board is broken.
• Troubleshooting Guides: Replace the Main Board.

• Code: 1A53
• Description: I2C communication error between elements on ASIC and SUB
• Causes: The IC on the Main Board is broken.
• Troubleshooting Guides: Replace the Main Board.

• Code: 1F80
• Description: CSIC error
• Causes: • CSIC control error.
  • The drive circuit damage in the Print Head was caused by the 42V fuse blew out of the Main Board
• Troubleshooting Guides: Check the resistance between terminal on the Main Board “F12”.
  1. If the resistance of “F12”on the Main Board has more than “1Ω” => The fuse of the Main Board has blown. It is
  necessary to check whether drive circuit has broken in the Print Head.
  [CHECK]
  Pull out the Print Head FFC from Main Board (Don’t pull out the FFC from Print Head) “CN400” and, check the resistance between “15”-”19” of FFC terminal.
  • more than “1MW” : Go to process “1”
  • less than “1MW” : Go to process “1” and “2”
  2. If the resistance of “F12” on the Main Board has less than “1Ω” => The fuse is normal of Main Board. Go to process “3”
  1. Replace the Main Board.
  2. Replace the Print Head.
  3. Replace the Ink Holder.

• Code: 1F81 … 1F85
• Description: CSIC error
• Causes: CSIC control error
• Troubleshooting Guides: 1. Replace the Ink Holder.
  2. Replace the Main Board.

• Code: 1FB8
• Description: CSIC error
• Causes: CRCM Board communication error
  • Broken FFC
  • Slant connection
  • Ink holder board failure
• Troubleshooting Guides: Is the FFC connected at an angle?
  1. Connect the FCC again.
  2. Replace the FFC.
  3. Replace the Ink Holder.

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