Epson AcuLaser CX28DN list error codes with quick guides

Epson AcuLaser CX28DN list error codes with quick guides

– Compatible Printer model: Epson AcuLaser CX28DN
– Epson AcuLaser CX28DN Error Codes with quick guides:

• Code: 0010
• Description: Color PC drum motor malfunction
  – The color PC drum motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the color PC drum motor is being rotated.
• Causes: Color PC drum motor (M2) Print control board (PRCB) DC power supply (DCPU)
• Troubleshooting Guides: 1 Check the M2 connector for proper connection and correct as necessary. 2 Check M2 for proper drive coupling and correct as necessary. 3 Check the PRCB connector for proper connection and correct as necessary. 4 M2 operation check PRCB PJ11-8 to 14 L-3 5 Change M2. 6 Change PRCB. 7 Change DCPU.

• Code: 0017
• Description: Transport motor malfunction
  – The transport motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the transport motor is being rotated.
• Causes: Transport motor (M3) Print control board (PRCB) DC power supply (DCPU)
• Troubleshooting Guides: 1 Check the M3 connector for proper connection and correct as necessary. 2 Check M3 for proper drive coupling and correct as necessary. 3 Check the PRCB connector for proper connection and correct as necessary. 4 M3 operation check PRCB PJ11-1 to 7 L-4 5 Change M3. 6 Change PRCB. 7 Change DCPU.

• Code: 0018
• Description: K developing motor malfunction
  The K developing motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the K developing motor is being rotated.
• Causes: K developing motor (M5) Print control board (PRCB) DC power supply (DCPU)
• Troubleshooting Guides: 1 Check the M5 connector for proper connection and correct as necessary. 2 Check M5 for proper drive coupling and correct as necessary. 3 Check the PRCB connector for proper connection and correct as necessary. 4 M5 operation check PRCB PJ8-8 to 14 L-5 5 Change M5. 6 Change PRCB. 7 Change DCPU.

• Code: 001B
• Description: Color developing motor malfunction
  – The color developing motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the color developing motor is being rotated.
• Causes: Color developing motor (M1) Driving unit Print control board (PRCB) DC power supply (DCPU)
• Troubleshooting Guides: 1 Check the color developing motor connector for proper connection and correct as necessary. 2 Check the PRCB connector for proper connection and correct as necessary. 3 M1 operation check PRCB PJ8-1 to 7 L-5 4 Change driving unit. 5 Change PRCB. 6 Change DCPU.

• Code: 0045
• Description: Defogger fan motor malfunction
  – The defogger fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The fan motor lock signal remains HIGH for a given period of consecutive time while the defogger fan motor is being rotated.
• Causes: Defogger fan motor (FM5) MFP board/1 (MFPB/1)
• Troubleshooting Guides: 1 Check the FM5 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM5 operation check PRCB PJ9-3 (LOCK) C to D-14 4 Change FM5. 5 Change MFPB/1.

• Code: 0046
• Description: Fusing fan motor malfunction
  – The fusing fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the fusing fan motor is being rotated.
• Causes: Fusing fan motor (FM2) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the FM2 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM2 operation check PRCB PJ21-3 (LOCK) C to D-13 4 Change FM2. 5 Change PRCB.

• Code: 004A
• Description: Duplex cooling fan motor malfunction
  – The duplex cooling fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the duplex cooling fan motor is being rotated.
• Causes: Duplex cooling fan motor (FM4) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the FM4 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM4 operation check PRCB PJ27-6 (LOCK) C to D-4 4 Change FM4. 5 Change PRCB.

• Code: 004C
• Description: Ozone ventilation fan motor malfunction
  – The ozone ventilation fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the ozone ventilation fan motor is being rotated.
• Causes: Ozone ventilation fan motor (FM3) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the FM3 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM3 operation check PRCB PJ31-3 (LOCK) C to D-15 4 Change FM3. 5 Change PRCB.

• Code: 004E
• Description: DC power supply fan motor malfunction
  – The DC power supply fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the DC power supply fan motor is being rotated.
• Causes: DC power supply fan motor (FM1) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the FM1 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM1 operation check PRCB PJ34-3 (LOCK) C to D-14 4 Change FM1. 5 Change PRCB.

• Code: 0060
• Description: Fusing motor malfunction
  – The fusing motor does not rotate evenly even after the lapse of a given period of time while it is being started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the fusing motor is being rotated.
• Causes: Fusing motor (M4) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the M4 connector for proper connection and correct as necessary. 2 Check the fuser unit driving mechanism for possible overload and correct as necessary. 3 Check the PRCB connector for proper connection and correct as necessary. 4 M4 operation check PRCB PJ19-3 to 9 L-4 5 Change M4. 6 Change PRCB.

• Code: 0094
• Description: 2nd image transfer pressure / retraction failure
  – The 2nd image transfer retraction position sensor is not activated (retracted position) within a given period of time after the retraction sequence of the 2nd transfer roller has been started.
  – The 2nd image transfer retraction position sensor is not deactivated (pressed position) within a given period of time after the pressure sequence of the 2nd transfer roller has been started.
• Causes: 2nd image transfer retraction position sensor (PS10) 2nd image transfer pressure/retraction clutch (CL5) Transport motor (M3) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the M3 connector for proper connection and correct as necessary. 2 Check the CL5 connector for proper connection and correct as necessary. 3 Check M3 for proper drive coupling and correct as necessary. 4 Check CL5 for proper drive coupling and correct as necessary. 5 Check the PRCB connector for proper connection and correct as necessary. 6 PS10 sensor check PRCB PJ16-8 (ON) C to D-5 7 CL5 operation check PRCB PJ10-5 (REM) C to D-7 to 8 8 M3 operation check PRCB PJ11-1 to 7 L-4 9 Change M3. 10 Change CL5. 11 Change PRCB.

• Code: 0096
• Description: 1st image transfer pressure / retraction failure
  – The 1st image transfer retraction position sensor is not activated (retracted position) within a given period of time after the intermediate transport motor has started rotating.
  – The 1st image transfer retraction position sensor is not deactivated (pressed position) within a given period of time after the intermediate transport motor has started rotating.
• Causes: 1st image transfer retraction position sensor (PS9) 1st image transfer pressure/retraction clutch (CL4) Transport motor (M3) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the M3 connector for proper connection and correct as necessary. 2 Check the CL4 connector for proper connection and correct as necessary. 3 Check M3 for proper drive coupling and correct as necessary. 4 Check CL4 for proper drive coupling and correct as necessary. 5 Check the PRCB connector for proper connection and correct as necessary. 6 PS9 sensor check PRCB PJ7-11 (ON) L-6 7 CL4 operation check PRCB PJ19-2 (REM) L-4 to 5 8 M3 operation check PRCB PJ11-1 to 7 L-4 9 Change M3. 10 Change CL4. 11 Change PRCB.

• Code: 0300
• Description: Polygon motor malfunction
  – The polygon motor does not rotate evenly even after the lapse of a given period of time after it has been started.
  – The motor lock signal remains HIGH for a given period of consecutive time while the polygon motor is being rotated.
• Causes: PH unit Print control board (PRCB)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PH unit. 3 Change PRCB.

• Code: 0310
• Description: Laser malfunction
  – The SOS signal is not detected within a given period of time after the output of the laser has been started.
• Causes: PH unit Print control board (PRCB)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PH unit. 3 Change PRCB.

• Code: 0500
• Description: Heating roller warmup failure
  – The thermistor /1 does not detect the specified temperature and the warm-up cycle is not completed even after the lapse of a given period of time after the cycle has been started.
• Causes: Fuser unit Print control board (PRCB) DC power supply (DCPU)
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0502
• Description: Thermistor open-circuit failure
  – The temperature detected by the thermistor does not reach a predetermined level even after the lapse of a given period time after the warm-up cycle has been started.
• Causes: Fuser unit Print control board (PRCB) DC power supply (DCPU)
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0503
• Description: Thermistor resistance failure
  – The difference between the temperature detected by thermistor/1 and that detected by thermistor/2 exceeds a predetermined value.
• Causes: Fuser unit Print control board (PRCB) DC power supply (DCPU)
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0510
• Description: Abnormally low heating roller temperature
  – The temperature detected by the thermistor /1 remains lower than the specified value for a given period of time or longer.
• Causes: Fuser unit Print control board (PRCB) DC power supply (DCPU)
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0520
• Description: Abnormally high heating roller temperature
  – The temperature detected by the thermistor /1 remains higher than the specified value for a given period of time or longer
  – The heater lamp remains ON for a given period of time or longer
• Causes: Fuser unit Print control board (PRCB) DC power supply (DCPU)
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0650
• Description: Scanner home sensor abnormalities
• Causes: – A low motor lock signal is not detected even after the lapse of a predetermined period of time after the polygon motor has been started.
  – The motor lock signal remains HIGH for a predetermined consecutive period of time while the polygon motor remains energized.
• Troubleshooting Guides:

• Code: 0F50
• Description: OHP sensor malfunction
  – It is determined that the OHP sensor is faulty through a check made at the end of the predrive.
• Causes: OHP sensor (PS7) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the PRCB connector for proper connection and correct as necessary. 2 PS7 sensor check PRCB PJ15-5 (ON) C to D-6 3 Change PRCB.

• Code: 0F52
• Description: Toner level sensor /Y malfunction
  – An error occurs on the toner level sensor board (TLSB).
• Causes: Toner level sensor board (TLSB) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change TLSB. 3 Change PRCB.

• Code: 0F53
• Description: Toner level sensor / M malfunction
  – An error occurs on the toner level sensor board (TLSB).
• Causes: Toner level sensor board (TLSB) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change TLSB. 3 Change PRCB.

• Code: 0F54
• Description: Toner level sensor / C malfunction
  – An error occurs on the toner level sensor board (TLSB).
• Causes: Toner level sensor board (TLSB) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change TLSB. 3 Change PRCB.

• Code: 0F55
• Description: Toner level sensor /K malfunction
  – An error occurs on the toner level sensor board (TLSB).
• Causes: Toner level sensor board (TLSB) Print control board (PRCB)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change TLSB. 3 Change PRCB.

• Code: 1038
• Description: Engine connect error
  – Printer control board (PRCB) to MFP board/1 (MFPB/ 1) connection failure.
  – The copier determines that there is an error if the print control board (PRCB) fails to send an acknowledgement signal to the MFP board/1 (MFPB/1) for a given period of time or more.
  – An error command signal is transmitted from the MFP board/1 (MFPB/1) to printer control board (PRCB).
  -An error status signal is transmitted from the printer control board (PRCB) to MFP board/1 (MFPB/1).
• Causes: Print control board (PRCB) MFP board/1 (MFPB/1)
• Troubleshooting Guides: 1 Turn OFF and ON the power switch. 2 Check the PRCB connector for proper connection and correct as necessary. 3 Check the MFPB/1 connector for proper connection and correct as necessary. 4 Check for proper connection between PRCB and MFPB/1 and correct as necessary. 5 Change MFPB/1. 6 Change PRCB.

• Code: 13C0
• Description: Print control board malfunction
  – A communication error occurs in print control board (PRCB).
• Causes: Print control board (PRCB)
• Troubleshooting Guides: 1 Reboot the main body. 2 Change PRCB.

• Code: 13DD
• Description: Backup data error
  – The printer determines that EEPROM is yet to be mounted when the main power switch is turned ON.
• Causes: Print control board (PRCB) MFP board/1 (MFPB/1)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PRCB. 3 Change MFPB/1.

• Code: 13E2
• Description: Engine flash ROM write error
  – Flash ROM writing is found faulty during a check.
• Causes: Print control board (PRCB) MFP board/1 (MFPB/1)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PRCB. 3 Change MFPB/1.

• Code: 13E3
• Description: Engine flash ROM device fault
  – An erase error occurs during erasing of data in flash ROM
• Causes: Print control board (PRCB) MFP board/1 (MFPB/1)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PRCB. 3 Change MFPB/1.

• Code: 13F0
• Description: Engine control failure
  – An undefined malfunction occurs in the engine section (PRCB, etc.).
• Causes: Print control board (PRCB) MFP board/1 (MFPB/1)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PRCB. 3 Change MFPB/1.

• Code: 14A3
• Description: IR lamp malfunction
  – The intensity of the light emitted from the exposure lamp of the scanner falls short of the specified value.
• Causes: Scanner unit MFP board/1 (MFPB/1)
• Troubleshooting Guides: 1 Check the exposure lamp for lighting condition when the power switch is turned ON and, if any faulty symptom is evident, correct the Scanner Unit. 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 Change scanner unit. 4 Change MFPB/1.

• Code: 3C00 … 3C10
• Description: Trouble related to security
• Causes:
• Troubleshooting Guides: – Contact the responsible people of EPSON when not returning in power switch OFF/ON.

• Code: 3FFF
• Description: Flash ROM write error
  – The copier determines that there is an error if writing to the flash ROM fails during upgrading of the firmware.
  – When the power switch is turned ON, the error indicator lights up steadily and a corresponding message appears on the display.
  – If this error message appears, no operations can then be performed. It is not possible to upgrade the firmware from a PC connected through USB connection, either.
• Causes: Print control board (PRCB) MFP board/1 (MFPB/1)
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Identify the specific firmware that is responsible for the error. 3 Rewrite the firmware. 4 Unplug parameter chip from PRCB and then plug it back in. 5 Change PRCB. 6 Change MFPB/1.

• Code: 4FFF
• Description: Controller connect error
  – MFP board/1 (MFPB/1) to MFP board/2 (MFPB/2) connection failure.
• Causes: MFP board/1 (MFPB/1) MFP board/2 (MFPB/2)
• Troubleshooting Guides: 1 Turn OFF and ON the power switch. 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 Check the MFPB/2 connector for proper connection and correct as necessary. 4 Check for proper connection between MFPB/1 and MFPB/2 and correct as necessary. 5 Change MFPB/2. 6 Change MFPB/1.

• Code: C002
• Description: RAM error at startup (standard memory)
  – RAM error at standard memory is detected during printer start-up.
• Causes: MFP board/2 (MFPB/2) Standard memory Expanded memory
• Troubleshooting Guides: 1 Reboot the main body. 2 Check connection state of the standard/ expanded memory and correct as necessary. 3 Check the MFPB/2 connector for proper connection and correct as necessary. 4 Change the standard/expanded memory. 5 Change MFPB/2.

• Code: C003
• Description: RAM error at startup (expanded memory)
  – RAM error at expanded memory is detected during printer start-up.
• Causes: MFP board/2 (MFPB/2) Standard memory Expanded memory
• Troubleshooting Guides: 1 Reboot the main body. 2 Check connection state of the standard/ expanded memory and correct as necessary. 3 Check the MFPB/2 connector for proper connection and correct as necessary. 4 Change the standard/expanded memory. 5 Change MFPB/2.

• Code: C013
• Description: MAC address error at startup
  – Invalid MAC address is detected during printer startup.
• Causes: MFP board/2 (MFPB/2)
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/2 connector for proper connection and correct as necessary. 3 Change MFPB/2.

• Code: C015
• Description: Boot ROM error at startup
  – Boot ROM error is detected during printer start-up
• Causes: MFP board/2 (MFPB/2)
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/2 connector for proper connection and correct as necessary. 3 Change MFPB/2.

• Code: C022
• Description: NVRAM error at startup
  – NVRAM error is detected during printer start-up.
• Causes: MFP board/2 (MFPB/2)
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/2 connector for proper connection and correct as necessary. 3 Change MFPB/2.

• Code: C025
• Description: Controller ROM error (Configuration information error)
  – Lead error of destination setting file is detected during the printer starting.
• Causes: MFP board/2 (MFPB/2)
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/2 connector for proper connection and correct as necessary. 3 If this error message is displayed after update of firmware, conduct the firmware update procedures again. 4 Change MFPB/2.

• Code: C026
• Description: Controller ROM error (Access error)
  – Flash ROM access error is detected during the printer starting.
• Causes: MFP board/2 (MFPB/2)
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/2 connector for proper connection and correct as necessary. 3 If this error message is displayed after update of firmware, conduct the firmware update procedures again. 4 Change MFPB/2.

Solve Epson AcuLaser CX28DN Error codes

• Code: C027
• Description: Controller ROM error (Data error)
  – Final check sum error is detected during the printer starting.
• Causes: MFP board/2 (MFPB/2)
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/2 connector for proper connection and correct as necessary. 3 If this error message is displayed after update of firmware, conduct the firmware update procedures again. 4 Change MFPB/2.

• Code: C050
• Description: HDD access error
  – When correct access to the hard disk kit is failed during access.
• Causes: MFP board/2 (MFPB/2) Hard disk kit
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the HDD connector for proper connection and correct as necessary. 3 Check the MFPB/2 connector for proper connection and correct as necessary. 4 Change HDD. 5 Change MFPB/2.

• Code: C051
• Description: HDD full error
  – Range for user space is full during access to the hard disk kit.
• Causes: MFP board/2 (MFPB/2) Hard disk kit
• Troubleshooting Guides: 1 Reboot the main body. 2 Delete the job hold in [PS/PCL PRINT] – [PROOF/PRINT MENU] to increase the available range for user space. 3 Check the HDD connector for proper connection and correct as necessary. 4 Format HDD with [SYS DEFAULT MENU] – [HDD FORMAT]. 5 Change HDD. 6 Change MFPB/2.

• Code: C052
• Description: Compact flash access error
  – When correct access to the compact flash card is failed during access.
• Causes: MFP board/2 (MFPB/2) Compact flash card
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the compact flash for proper connection and correct as necessary. 3 Check the MFPB/2 connector for proper connection and correct as necessary. 4 Change compact flash. 5 Change MFPB/2.

• Code: C053
• Description: Compact flash full error
  – Range for user space is full during access to the compact flash card.
• Causes: MFP board/2 (MFPB/2) Compact flash card
• Troubleshooting Guides: 1 Reboot the main body. 2 Delete the job hold in [PS/PCL PRINT] – [PROOF/PRINT MENU] to increase the available range for user space. 3 Check the compact flash for proper connection and correct as necessary. 4 Format HDD with [SYS DEFAULT MENU] – [CARD FORMAT]. 5 Change compact flash. 6 Change MFPB/2.

• Code: C060
• Description: Firmware update error
  – Firmware update fails to complete correctly during update.
• Causes: MFP board/2 (MFPB/2)
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the cable that has been used for update of the firmware for proper connection and correct as necessary. 3 Check the firmware update file and if the file is not the correct one, update the firmware again. 4 Check the firmware update procedure and if the procedure is not correct, update the firmware again. 5 Update the firmware again. 6 Check the MFPB/2 connector for proper connection and correct as necessary. 7 Change MFPB/2.

• Code: CF01
• Description: BB error
• Causes:
• Troubleshooting Guides: – Contact the responsible people of EPSON before taking some countermeasures.

• Code: FFFF
• Description: Interface communication error
  – Correct communication is failed when receiving/ sending the command between PRCB and MFPB/2.
• Causes: MFP board/2 (MFPB/2) Print control board (PRCB)
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/2 connector for proper connection and correct as necessary 3 Check the PRCB connector for proper connection and correct as necessary. 4 Change PRCB. 5 Change MFPB/2.

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