KIP K103 Error Codes list and fixing solutions

KIP K103 Error Codes list and fixing solutions

– Compatible Printer model: KIP K103
– KIP K103 Error Code List and description errors:

• Code: E-01
• Description: Fuser Temperature Rising Error
• Causes: 1. Fuser temperature does not start rising up within 150 seconds since you have turned on the machine. 2. Fuser temperature becomes lower than 80 degrees Centigrade since the machine has idled.
• Remedy: Error mask 1 Have you ever masked the error in the Error Check Masking Mode since “E-01” occurred? No Select the Error Masking Mode and mask “E-01” . (Service Mode No. 6-00)
  Wires 2 Are wires connected properly among Heater, SSR1, SSR2 and Thermistor 1? No Connect the wires properly.
  Heater (H1, H2) 3 Disconnect the Power Cord, and then check the resistance of the Heater with a multi-meter. Is the resistance 50ohms on the Heater? No Replace the Heater Unit with the new one.
  Thermistor (TH1) 4 Check that the Fuser Unit is colder than 100 degrees Centigrade. Then, check the Fuser Roller Temperature in the Analog Data Checking Mode. (Service Mode No. 2-0d) Is the analog voltage increasing gradually? No Replace the Thermistor with the new one.
  DC Driver PCB (PW4555) Fuse PCB (PW9690) 5 Check that the machine is turned on. Then, check the voltage of orange lead line and gray one, which are on the coil side of Relay (RY2 and RY3). Is the following voltage kept on each lead line? Orange lead line : 24V Gray lead line : 0V No Replace the DC Driver PCB (PW4555) with the new one. Is the Fuse F903 voltage kept the following voltage? No Replace the Fuser PCB (PW9690).
  Relay (RY2, RY3) 6 Check that the machine is turned on. Then, check the voltage on the Heater side of Relay (RY2 and RY3). Is the rated voltage kept 230V on that point? No Replace the Relay (RY2 or RY3) with the new one.
  SSR (SSR1, SSR2) 7 Check that the machine is turned on. Then, check the voltage at J209-1 and J209-2 on the DC Controller PCB (PW9620) with a multimeter. Is it 0V? Yes Replace the SSR1 or SSR 2 with the new one. No Replace the DC Controller PCB (PW9620) with the new one.
  Phase Control PCB (PW6125) 8 Check the voltage J253-1 and J253-3. Are they equal? Check the voltage J253-2 and J253-4. Are they equal? No Replace the Phase Control PCB (PW6125) with the new one.
  Note: RY2 – SSR1 – FHEAT_1 : For H1 (inside Fuser Lamp) (J209-1) RY3 – SSR2 – FHEAT_2 : For H2 (outside Fuser Lamp) (J209-2)

• Code: E-02
• Description: Fuser Over Temperature Error
• Causes: Fuser temperature exceeds 200 degrees Centigrade.
• Remedy: Error mask 1 Have you ever masked the error in the Error Check Masking Mode since “E-02” occurred? No Select the Error Check Masking Mode and mask “E-02”. (Service Mode No. 6-01)
  Wires 2 Are wires connected properly among SSR1, SSR2, Relay 2, Relay 3, Thermistors and DC Driver PCB? No Connect the wires properly.
  SSR1, SSR2 3 Check the Fuser temperature in the Enter the Service Mode and select the Analog Data Analog Data Checking Mode. (Service Mode No. 2-0d) Does the temperature exceed 200 degrees Centigrade? Yes Replace the SSR1 or SSR2 with the new one.
  Thermistor (TH1) 4 Check that the Fuser Unit is colder than 100 degrees Centigrade. Check the analog voltage sent from Thermistor in the Analog Data Checking Mode. (Service Mode No. 2-08) Is the analog voltage 3.00V or larger value? (Reference) When the Fuser temperature reaches the specified degree, the analog voltage becomes about 1V. No Replace the Thermistor with the new one.

• Code: E-03
• Description: Main Motor Error
• Causes: When Main Motor Speed Detection Signal (MAMTR_LD) remains H more than 3 seconds while Main Motor is rotating.
• Remedy: Wires 1 Are wires connected properly between Main Motor and Motor Driver PCB (TP1141)? No Connect the wires properly.
  Main Motor (M1) 2 Select the Function Checking Mode, and try to make the Main Motor work alone. (Service Mode No. 3-28) Is the Main Motor rotated? No Replace Main Motor or DC Controller PCB (PW9620) with the new one.

• Code: E-04
• Description: Developer Error
• Causes: 1. Developer Unit Home Position Signal (DEVE-HP) does not change H although 30 seconds has passed since you turned on the machine. 2. Connector (J29) to the Developer Unit is disconnected. (DEVE_CN = ‘L’, when it is connected.)
• Remedy: Wires 1 Are wires connected properly among Deve Home Position Sensor (PH9), DC Controller PCB, Driver PCB (PW6654) and Deve Press Motor (M7)? Is the connector of Developer Unit connected properly? No Connect the wires properly.
  Deve Press Motor (M7) Driver PCB (PW6654) 2 Turn off the machine, and then turn it on again. Does the Developer Unit move at that time? No Replace either Deve Press Motor (M7) or Driver PCB (PW6654) with the new one.
  Deve Home Position Sensor (PH9) 3 Check the status of Deve Home Position Sensor in the Input/ Output Checking Mode. (Service Mode No. 1-1E) Then, turn off the machine and turn it on again. Is the status of Deve Home Position Sensor changed from L to H a little later after turning on the machine? No Replace the Deve Home Position Sensor with the new one.

• Code: E-06
• Description: Counter Error
• Causes: 1. The Status Signal continues to be L for more than 100 milliseconds when the Counter is counting. 2. The Status Signal continues to be H for more than 100 milliseconds when the Counter is not counting.
• Remedy: Wires 1 Are wires connected properly between Counter and DC Controller PCB (PW9620)? No Connect the wires properly.
  Counter 2 Check the voltage at J207-26 on the DC Controller PCB (PW9620) while making a print. Is the voltage at that point changes from 24V to 0V momentarily when the exited print length is about 1m? Yes Replace the Counter with the new one. No Replace the DC Controller PCB (PW9620) with the new one.
  Note: Counter Unit is adjustable with Service Mode “4-2F”.

• Code: E-07
• Description: Cutter Error
• Causes: 1. Cutter Home Position Signal (CUTHP) remains H while Cutter Motor stays off. 2. When Cutter works, (CUTHP) signal changes L – H – L. If the time exceeds 1.5sec (in case of Initialization, 4sec), E-07 appears. 3. When Paper Sensor PH4 (P_CUT) does not change L – H – L after Cutter worked.
• Remedy: Wires 1 Are wires connected properly between Cutter Motor and Driver PCB (PW7756)? No Connect the wires properly.
  Cutter Home Position Sensor (PH10:PW3185) 2 Check the status of Cutter Home Position Sensor in the Input / Output Checking Mode. (Service Mode No. 1-3E) Does the signal changes L..H..L within 1.5sec when the Cutter Motor works? (In case of Initialization, within 4sec.) No Replace the Cutter Unit with the new one.
  Cutter Motor (M3) 3 Does the Cutter Motor rotate? No Replace the Cutter Unit with the new one. Yes Replace the Driver PCB (PW7756) with the new one.

• Code: E-14
• Description: Fuser Motor Error
• Causes: When Fuser Motor Speed Detection Signal (FUMTR_LD) remains H more than 3 seconds while Fuser Motor is rotating.
• Remedy: Wires 1 Are wires connected properly between Fuser Motor and DC Controller? No Connect the wires properly.
  Fuser Motor (M4) 2 Select the Function Checking Mode, and try to make the Fuser Motor work alone. (Service Mode No. 3-E3) Is the Fuser Motor rotated? No Replace Fuser Motor or DC Controller PCB (PW9620) with the new one.

• Code: E-16
• Description: Wire Cleaning Error
• Causes: The Wire Cleaning Motor Over Current Signal (WCMTR_OC) remains H for more than 90 seconds during wire cleaning.
• Remedy: Wires 1 Are wires between Imaging Charger and Driver PCB (PW9650C) connected properly? No Connect the wires properly.
  Wire Cleaning Motor (M5) 2 Select the Factory Adjustment Mode, and try to rotate the Wire Cleaning Motor. (Service Mode No. 8-04) Is the Wire Cleaning Motor rotated? No Replace the Wire Cleaning Motor with the new one. Yes Replace the Driver PCB (PW9650C) with the new one.

• Code: E-21
• Description: Fuser Thermostat Error
• Causes: 1. When the Thermostat is cut off. 2. When Interlock Signal (INTLK1) changes to H
• Remedy: Wires 1 Are wires connected properly among Thermostat, AC Terminal PCB and DC Controller PCB? No Connect the wires properly.
  Thermostat (TS1) 2 Check the resistance of the Thermostat. Is there any resistance? No Replace the Thermostat with the new one.
  AC Terminal PCB (PW6610) 3 Check the voltage at J106-1 and J105-6 on the AC Terminal PCB with a multi-meter. Does the voltage of J105-6 show 0Vdc when that of J106-1 shows 24Vdc? No Replace the AC Terminal PCB (PW6610) with the new one. Yes Replace the DC Controller PCB (PW9620) with the new one.

• Code: E-23
• Description: LED Head Cleaning Error
• Causes: The LED Head Cleaning Motor Over Current Signal (CLMTR_OC) remains H for more than 90 seconds during LED Head cleaning.
• Remedy: Wires 1 Are wires between LED Head Cleaning Motor and Driver PCB (PW2355C) connected properly? No Connect the wires properly.
  LED Head Cleaning Motor (M8) 2 Select the Factory Adjustment Mode, and try to rotate the LED Head Cleaning Motor. (Service Mode No. 8-09) Is the LED Head Cleaning Motor rotated? No Replace the LED Head Cleaning Motor with the new one.

• Code: E-40
• Description: Folder Error
• Causes: 1. When Error is received while Folder is connected. 2. When the Door of the Folder is opened, or Folder is jammed.
• Remedy: Folder Unit (Option) 1 Is an error occurred on the optional Folder Unit? Yes Clear the error.
  Wires 2 Are wires connected properly among Transmission PCB, Reception PCB and DC Controller PCB? No Connect the wires properly.
  Transmission PCB (PW5490) Reception PCB (PW5491) 3 Try to replace each Transmission PCB and Reception PCB. Can you fix the problem? Yes OK No Replace the DC Controller PCB (PW9620) with the new one.
  Service Mode “4-31” 4 Check the value of Service Mode “4-31”. In case Folder or Stacker is not connected, it should be “0”.

• Code: E-41
• Description: Key Card Error
• Causes: When Key Card is not inserted while Key Card is set.
• Remedy: Key Card Unit (Option) 1 Is there any problem on the Key Card Unit? Yes Fix the problem.
  Service Mode 2 Check the value of Service Mode “4-30”. Is it “0” when Key Card is not connected? No Change the setting properly. Yes Replace the DC Controller (PW9620) with the new one.

– KIP K103 Error codes and solution steps to fix:

• Code: E-51
• Description: High Voltage Power Source Error
• Causes: When output detection signal from HVP detects abnormal condition. Refer to page 7-31 for the detail.
• Remedy: Feed Back Signal 1 Check the status of feed back signal from High Voltage Power Supply in the Input / Output Checking Mode “1”, and 1. HV Image Corona feed back (Service Mode No. 1-38) 2. HV Transfer Corona feed back (Service Mode NO. 1-39) 3. HV Separation Corona feed back (Service Mode No. 1-3A) 4. Dev Bias feed back (Service Mode NO. 1-3b) Is the status of feed back signal “H” when test print is taken? “H” = normal “L” = abnormal Yes Check if its load is leaked or not. Note: When the test print is finished, all of these items go back to “H”.

• Code: J-01
• Description: 1st Roll Jam
• Causes: 1. The Roll Paper Set Sensor Signal (RPSET1) does not change from H to L within a specified time since the machine has started feeding. 2. The Roll Paper Set Sensor Signal (RPSET1) does not change from L to H within a specified time since the machine has started rewinding.
• Remedy: Setting condition of roll paper 1 Is the roll paper in the 1st Roll set properly? No Set it properly.
  Paper Set Sensor 1 (PH1A) 2 Check the status of Paper Set Sensor Signal (RPSET1) in the Input / Output Checking Mode. (Service Mode No. 1-00) Is it “L” when the roll paper is set? No 1. Check the wire of Paper Set Sensor 1. 2. If the wire has no problem, replace the Paper Set Sensor 1 with the new one.
  Roll Feed Sensor 1 (PH2A) 3 Check Clock Signal of Roll Paper (RPCLK1) using Input / Output Checking Mode. (Service Mode No. 1-01) Does signal change “L” and “H” alternately, while Roll Paper is fed? No 1. Check the Belt for Paper End Clock Sensor. 2. If the wire has no problem, replace the Roll Feed Sensor with the new one.
  Feed Motor (M2) 4 Draw out Roll Deck, turn Paper Feeding Roller Knob and feed paper approx. 20cm. Leave the tab of the Roll paper outside of the machine, close the Roll Deck. Is the Roll paper drew in approx. 5cm before “J-01” is indicated? No 1. If the wire has no problem, replace the Driver PCB, “PW9650C”. 2. Replace Feed Motor, “M2”.
  Fuse PCB (PW9690) 5 Check the voltage at J902B-3 on the Fuse PCB with a multimeter. Is it 24V? No Replace the Fuse F902 (5A). Yes Install the Upper Roll Deck and Lower Roll Deck to the machine properly.

• Code: J-02
• Description: 2nd Roll Jam
• Causes: 1. The Roll Paper Set Sensor Signal (RPSET2) does not change from H to L within a specified time since the machine has started feeding. 2. The Roll Paper Set Sensor Signal (RPSET2) does not change from L to H within a specified time since the machine has started rewinding.
• Remedy: Setting condition of roll paper 1 Is the roll paper in the 2nd Roll set properly? No Set it properly.
  Paper Set Sensor 2 (PH1B) 2 Check the status of Paper Set Sensor Signal (RPSET2) in the Input / Output Checking Mode. (Service Mode No. 1-02) Is it “L” when the roll paper is set? No 1. Check the wire of Paper Set Sensor 2. 2. If the wire has no problem, replace the Paper Set Sensor 2 with the new one.
  Roll Feed Sensor 2 (PH2B) 3 Check Clock Signal of Roll Paper (RPCLK2) using Input / Output Checking Mode. (Service Mode No. 1-03) Does signal change “L” and “H” alternately, while Roll Paper is fed? No 1. Check the Belt for Paper End Clock Sensor. 2. If the wire has no problem, replace the Roll Feed Sensor 2 with the new one.
  Feed Motor (M2) 4 Draw out Roll Deck, turn Paper Feeding Roller Knob and feed paper approx. 20cm. Leave the tab of the Roll paper outside of the machine, close the Roll Deck. Is the Roll paper drew in approx. 5cm before “J-02” is indicated? No 1. If the wire has no problem, replace the Driver PCB, “PW9650C”. 2. Replace Feed Motor, “M2”.
  Fuse PCB (PW9690) 5 Check the voltage at J902B-3 on the Fuse PCB with a multimeter. Is it 24V? No Replace the Fuse F902 (5A). Yes Install the Upper Roll Deck and Lower Roll Deck to the machine properly.

• Code: J-03
• Description: 3rd Roll Jam
• Causes: 1. The Roll Paper Set Sensor Signal (RPSET3) does not change from H to L within a specified time since the machine has started feeding. 2. The Roll Paper Set Sensor Signal (RPSET3) does not change from L to H within a specified time since the machine has started rewinding.
• Remedy: Setting condition of roll paper 1 Is the roll paper in the 3rd Roll set properly? No Set it properly.
  Paper Set Sensor 3 (PH1C) 2 Check the status of Paper Set Sensor Signal (RPSET3) in the Input / Output Checking Mode. (Service Mode No. 1-04) Is it “L” when the roll paper is set? No 1. Check the wire of Paper Set Sensor 3. 2. If the wire has no problem, replace the Paper Set Sensor 3 with the new one.
  Roll Feed Sensor 3 (PH2C) 3 Check Clock Signal of Roll Paper (RPCLK3) using Input / Output Checking Mode. (Service Mode No. 1-05) Does signal change “L” and “H” alternately, while Roll Paper is fed? No 1. Check the Belt for Paper End Clock Sensor. 2. If the wire has no problem, replace the Roll Feed Sensor 3 with the new one.
  Feed Motor (M2) 4 Draw out Roll Deck, turn Paper Feeding Roller Knob and feed paper approx. 20cm. Leave the tab of the Roll paper outside of the machine, close the Roll Deck. Is the Roll paper drew in approx. 5cm before “J-03” is indicated? No 1. If the wire has no problem, replace the Driver PCB, “PW9650C”. 2. Replace Feed Motor, “M2”.
  Fuse PCB (PW9690) 5 Check the voltage at J902B-3 on the Fuse PCB with a multimeter. Is it 24V? No Replace the Fuse F902 (5A). Yes Install the Upper Roll Deck and Lower Roll Deck to the machine properly.

• Code: J-04
• Description: 4th Roll Jam
• Causes: 1. The Roll Paper Set Sensor Signal (RPSET4) does not change from H to L within a specified time since the machine has started feeding. 2. The Roll Paper Set Sensor Signal (RPSET4) does not change from L to H within a specified time since the machine has started rewinding.
• Remedy: Setting condition of roll paper 1 Is the roll paper in the 4th Roll set properly? No Set it properly.
  Paper Set Sensor 4 (PH1D) 2 Check the status of Paper Set Sensor Signal (RPSET4) in the Input / Output Checking Mode. (Service Mode No. 1-06) Is it “L” when the roll paper is set? No 1. Check the wire of Paper Set Sensor 4. 2. If the wire has no problem, replace the Paper Set Sensor 4 with the new one.
  Roll Feed Sensor 4 (PH2D) 3 Check Clock Signal of Roll Paper (RPCLK4) using Input / Output Checking Mode. (Service Mode No. 1-07) Does signal change “L” and “H” alternately, while Roll Paper is fed? No 1. Check the Belt for Paper End Clock Sensor. 2. If the wire has no problem, replace the Roll Feed Sensor 4 with the new one.
  Feed Motor (M2) 4 Draw out Roll Deck, turn Paper Feeding Roller Knob and feed paper approx. 20cm. Leave the tab of the Roll paper outside of the machine, close the Roll Deck. Is the Roll paper drew in approx. 5cm before “J-04” is indicated? No 1. If the wire has no problem, replace the Driver PCB, “PW9650C”. 2. Replace Feed Motor, “M2”.
  Fuse PCB (PW9690) 5 Check the voltage at J902B-3 on the Fuse PCB with a multimeter. Is it 24V? No Replace the Fuse F902 (5A). Yes Install the Upper Roll Deck and Lower Roll Deck to the machine properly.

• Code: J-05
• Description: Bypass Jam
• Causes: 1. The Paper Gate Sensor Signal (P_GATE) does not change from H to L within a specified time since the paper has started from the specified position. 2. The Paper Gate Sensor Signal (P_GATE) changes from L to H within a specified time since the paper has started, because the cut sheet paper was shorter than specified.
• Remedy: Setting condition of cut sheet paper 1 Is the cut sheet paper set to the Bypass Feeder properly? Is it longer than 210mm? No Set it properly. Use a longer cut sheet paper than 210mm.
  Manual Paper Sensor (PH12, PH13) 2 Check the status of Manual Paper Sensor (MP_ENT1 and MP_ENT2 ) in the Input / Output Checking Mode. (PH12 : MP_ENT1) Service Mode No. 1-18 (PH13 : MP_ENT2) Service Mode No. 1-19 Is it “L” when the cut sheet paper is set ? No. 1. Check the wire of Manual Paper Sensors. 2. If the wire has no problem, replace the Manual Paper Sensors with the new one.
  Paper Entry Sensor (PH5) 3 Check the status of Paper Entry Sensor Signal (P_ENTR) in the Input / Output Checking Mode. (Service Mode No. 1-1B) Is it “L” when the cut sheet paper is set? No 1. Check the wire of Paper Entry Sensor. 2. If the wire has no problem, replace the Paper Entry Sensor with the new one.
  Paper Gate Sensor (PH6) 4 Check the status of Paper Gate Sensor Signal (P_GATE). There are 2 ways to check its status. Choose the either way. a) Check the status of Paper Gate Signal (P_GATE) by the Sensor Check Mode in the Factory Adjustment Mode. (Service Mode No. 8-0A) Is the segment concerning Paper Gate Sensor lighting when the sensor does not detect the paper? And is the segment concerning Paper Gate Sensor OFF when the sensor detects the paper? b) Check the voltage at J202-31 on DC Controller PCB (PW9620). Is it “0V” when the Paper Gate Sensor detects the paper? No 1. Check the wire of Paper Gate Sensor. 2. If the wire has no problem, replace the Paper Gate Sensor with the new one.

• Code: J-10
• Description: Cutter Area Jam
• Causes: 1. Either Cutter Sensor Signal (P_CUT) or Roll Paper Size Signal (SZDATA0) does not change from H to L within a specified time since the machine has started to feed the roll paper from the specified position. 2. Either Cutter Sensor Signal (P_CUT) or Roll Paper Size Signal (SZDATA0) does not change from L to H within a specified time since the machine has started to rewind the roll paper.
• Remedy: Jam 1 Did a jam occur between Cutter Unit and Paper Gate Roller? Yes Remove the paper.
  Sensors (PH3, PH4, PH5) 2 Check the status of following sensors in the Input / Output Checking Mode. 1. Roll Size Sensor (PH3) (Service Mode No. 1-50) 2. Cutter area Sensor (PH4) (Service Mode No. 1-1A) 3. Paper Entry Sensor (PH5) (Service Mode No. 1-1B) Is the status “H” when each sensor does not detect the paper? And is it “L” when each sensor detects the paper? No 1. Check the wire of sensor of which status is abnormal. 2. If the wire has no problem, replace the abnormal sensor with the new one.
  Paper Gate Sensor (PH6) 3 Check the status of Paper Gate Sensor Signal (P_GATE). There are 2 ways to check its status. Choose the either way. a) Check the status of Paper Gate Signal (P_GATE) by the Sensor Check Mode in the Factory Adjustment Mode. (Service Mode No. 8-0A) Is the segment concerning Paper Gate Sensor lighting when the sensor does not detect the paper? And is the segment concerning Paper Gate Sensor OFF when the sensor detects the paper? b) Check the voltage at J202-31 on DC Controller PCB (PW9620). Is it “0V” when the Paper Gate Sensor detects the paper? No 1. Check the wire of Paper Gate Sensor. 2. If the wire has no problem, replace the Paper Gate Sensor with the new one.
  Driving part 4 Select the Function Checking Mode, and try to make the following parts work alone. 1. Paper Gate Clutch (MC3) (Service Mode No. 3-6B) And also, check whether or not the following parts work by just looking while making a print. 2. Main Motor 3. Roll Feed Motor Is there any part that does not work? Yes Replace the defective part with the new one.

• Code: J-11
• Description: Internal Feeder Area Jam
• Causes: 1. Either Paper Entry Sensor Signal (P_ENTR) or Paper Gate Sensor Signal (P_GATE) is L at the time you turn on the machine. 2. The Paper Gate Sensor Signal (P_GATE) does not change from H to L within a specified time since the machine has started feeding the roll paper from the specified position.
• Remedy: Jam 1 Did a jam occur at the Internal Feeder Area? Yes Remove the paper.
  Paper Entry Sensor (PH5) 2 Check the status of Paper Entry Sensor in the Input / Output Checking Mode. (Service Mode No. 1-1B) Is the status “H” when the Paper Entry Sensor does not detect the paper? And is it “L” when the Paper Entry Sensor detects the paper? No 1. Check the wire of Paper Entry Sensor. 2. If the wire has no problem, replace the Paper Entry Sensor with the new one.
  Paper Gate Sensor (PH6) 3 Check the status of Paper Gate Sensor Signal (P_GATE). There are 2 ways to check its status. Choose the either way. a) Check the status of Paper Gate Signal (P_GATE) by the Sensor Check Mode in the Factory Adjustment Mode. (Service Mode No. 8-0A) Is the segment concerning Paper Gate Sensor lighting when the sensor does not detect the paper? And is the segment concerning Paper Gate Sensor OFF when the sensor detects the paper? b) Check the voltage at J202-31 on DC Controller PCB (PW9620). Is it “0V” when the Paper Gate Sensor detects the paper? No 1. Check the wire of Paper Gate Sensor. 2. If the wire has no problem, replace the Paper Gate Sensor with the new one.
  Driving part 4 Select the Function Checking Mode, and try to make the following parts work alone. 1. Paper Gate Clutch (MC3) (Service Mode No. 3-6B) And also, check whether or not the following parts work by just looking while making a print. 2. Main Motor 3. Roll Feed Motor Is there any part that does not work? Yes Replace the defective part with the new one.

• Code: J-12
• Description: Separation Area Jam
• Causes: 1. The Paper Separation Sensor Signal (P_SEPR) is L at the time you turn on the machine. 2. The Paper Separation Sensor Signal (P_SEPR) does not change from H to L within a specified time since the machine has restarted feeding the paper from the specified position during printing.
• Remedy: Jam 1 Did a jam occur at the Separation Area? Yes Remove the paper.
  Separation Sensor (PH7) 2 Check the status of Separation Sensor in the Input / Output Checking Mode. (Service Mode No. 1-1C) Is the status “H” when the Separation Sensor does not detect the paper? And is it “L” when the Separation Sensor detects the paper? No 1. Check the wire of Separation Sensor. 2. If the wire has no problem, replace the Separation Sensor with the new one.
  Tr / Sep Corona 3 Is the Corona Head set? No Set the Corona Head properly. Is the Corona wire broken? Yes Replace the Corona wire.
  High Voltage Power Supply 4 Is the High Voltage (HV3) applied properly? No Replace HV Power Supply.

• Code: J-13
• Description: Exit Area Jam (Delay)
• Causes: 1. The Paper Exit Sensor Signal (P_EXIT) does not change from H to L within a specified time since the machine has restarted feeding the paper from the paper stop position during printing.
• Remedy: Jam 1 Did a jam occur at the Exit Area? Yes Remove the paper.
  Paper Exit Sensor (PH8) 2 Check the status of Paper Exit Sensor in the Input / Output Checking Mode. (Service Mode No. 1-1D) Is the status “H” when the Paper Exit Sensor does not detect the paper? And is it “L” when the Paper Exit Sensor detects the paper? No 1. Check the wire of Paper Exit Sensor. 2. If the wire has no problem, replace the Paper Exit Sensor with the new one.

• Code: J-14
• Description: Exit Area Jam (Stay)
• Causes: 1. The Paper Exit Sensor Signal (P_EXIT) is L at the time you turn on the machine. 2. The Paper Exit Sensor Signal (P_EXIT) once changes from H to L during printing. But after that it does not change from L to H within a specified time since the Paper Gate Sensor Signal (P_GATE) has changed from L to H.
• Remedy: Jam 1 Did a jam occur between Separation Area and Exit Area? Yes Remove the paper.
  Paper Exit Sensor (PH8) 2 Check the status of Paper Exit Sensor in the Input / Output Checking Mode. (Service Mode No. 1-1D) Is the status “H” when the Paper Exit Sensor does not detect the paper? And is it “L” when the Paper Exit Sensor detects the paper? No 1. Check the wire of Paper Exit Sensor. 2. If the wire has no problem, replace the Paper Exit Sensor with the new one.

• Code: J-21
• Description: Optional Device Delay Jam (ex. Stacker)
• Causes: After the Paper reached to the Exit Sensor, when ‘paper existence signal’ is not received from Optional Device within the specified time.
• Remedy: Jam 1 Did a jam occur between Optional Device and Exit Area? Yes 1. Remove the paper. 2. Adjust the height of the Optional Device.
  Transmission PCB (PW5490) Reception PCB (PW5491) 2 Try to replace each Transmission PCB and Reception PCB. Can you fix the problem? Yes OK No Replace the DC Controller PCB with the new one.

• Code: J-22
• Description: Optional Device Stay Jam (ex. Stacker)
• Causes: After the Paper left the Exit Sensor, when ‘paper notexistence signal’ is not received from Optional Device within the specified time.
• Remedy: Jam 1 Did a jam occur between Optional Device and Exit Area? Yes 1. Remove the paper. 2. Adjust the height of the Optional Device.

• Code: n01
• Description: Toner Low
• Causes: The quantity of toner becomes smaller than a specified level.
• Remedy: Quantity of toner in the Toner Cartridge 1 Is there enough toner in the Toner Cartridge? No Replace the Toner Cartridge.
  Toner Motor (M6) 2 Select the Function Checking Mode, and try to make the Toner Motor work alone. (Service Mode No. 3-BD) Is the Toner Motor rotated? No Check the wires among Toner Motor, Driver PCB (PW6654) and DC Controller PCB (PW9620). If there is no problem on wires, replace the Toner Motor with the new one.
  Toner Sensor (TLS1) 3 Check that the Toner Sensor is buried under the toner. Then, check the status of Toner Sensor in the Input / Output Checking Mode. (Service Mode No. 1-0B) Does is it “H” when TLS1 is covered with toner? And is it “L” when TLS1 is not covered with toner? No Replace the Toner Sensor with the new one. Yes Replace the DC Controller PCB (PW9620) with the new one.

• Code: n02
• Description: Roll Empty
• Causes: 1. No roll paper is loaded on the selected Roll Number. 2. The roll paper in the selected Roll Number is emptied.
• Remedy: Roll paper 1 Is the roll paper in the selected Roll emptied? Yes Load a new roll paper.
  Setting condition of roll paper 2 Is the roll paper in the selected Roll slackened too much? Yes Set it properly.
  Paper End Clock Sensor 3 Check the status of following sensors in the Input / Output Checking Mode. 1. Roll Feed Sensor 1 (Service Mode No. 1-01) 2. Roll Feed Sensor 2 (Service Mode No. 1-03) 3. Roll Feed Sensor 3 (Service Mode No. 1-05) 4. Roll Feed Sensor 4 (Service Mode No. 1-07) Is the status switched between “H” and “L” when the roll paper is transported? No 1. Check whether or not the Roll Paper Spool is set properly. 2. Check the wires of each sensor. 3. If there is no problem on Roll Paper Spool and wires, replace the abnormal sensor with the new one. Yes Replace DC Controller PCB (PW9620) with the new one.

• Code: U-01
• Description: Upper Roll Deck Open Error
• Causes: The Upper Roll Deck is opened.
• Remedy: Upper Roll Deck 1 Is the Upper Roll Deck opened? Yes Close it.
  Micro Switch (MS3A) 2 Check the status of Deck Switch 1 (MS3A) in the Input / Output Checking Mode. (Service Mode No. 1-23) Is the status “L” when the Upper Roll Deck is closed? And is it “H” when the Upper Roll Deck is opened? No 1. Check the wire of Micro Switch (MS3A). 2. If the wire has no problem, replace the Micro Switch (MS3A) with the new one.

• Code: U-02
• Description: Lower Roll Deck Open Error
• Causes: The Lower Roll Deck is opened.
• Remedy: Lower Roll Deck 1 Is the Lower Roll Deck opened? Yes Close it.
  Micro Switch (MS3B) 2 Check the status of Deck Switch 2 (MS3B) in the Input / Output Checking Mode. (Service Mode No. 1-24) Is the status “L” when the Upper Roll Deck is closed? And is it “H” when the Upper Roll Deck is opened? No 1. Check the wire of Micro Switch (MS3B). 2. If the wire has no problem, replace the Micro Switch (MS3B) with the new one.
  Service Mode Setting “4-32” 3 Check the value of Service Mode “4-32”. In case Lower Deck is removed, MS5B stays always “H”. Set it “02” not “04”.

• Code: U-05
• Description: Movable Unit Open Error
• Causes: Movable Unit is opened.
• Remedy: Movable Unit 1 Is the Movable Unit opened? Yes Close it.
  Micro Switch (MS2A, MS2B, MS2C) 2 Check the voltage at J106-7 on the AC Terminal PCB (PW6610) with a multi-meter. (Check switches in the order as MS2A, MS2B and MS2C.) Is it 24Vdc? No Replace the defective switch with the new one.
  AC Terminal PCB (PW6610) 3 Check the voltage at J105-8 on the AC Terminal PCB (PW6610) with a multi-meter. (Service Mode No. 1-22 (INTLK3)) Is it 0Vdc? No Replace the AC Terminal PCB (PW6610) with the new one.
  DC Controller PCB (PW9620) 4 Check the voltage at J205-6 on the DC Controller PCB (PW9620) with a multi-meter. (Service Mode No. 1-22) (INTLK3)) Is it 0Vdc? No Replace the DC Controller PCB (PW9620) with the new one.
  Wires 5 Check the wires between AC Terminal PCB (PW6610) and DC Controller PCB (PW9620). Are wires connected properly? No Connect the wires properly Yes Replace the DC Controller PCB (PW9620) with the new one.

• Code: U-06
• Description: Exit Cover Open Error
• Causes: Exit Cover is opened.
• Remedy: Exit Cover 1 Is the Exit Cover opened? Yes Close it.
  Switch (MS1) 2 Check the voltage at J106-4 on the AC Terminal PCB (PW6610) with a multi-meter. Is it 24Vdc? No Replace the Switch with the new one.
  AC Terminal PCB (PW6610) 3 Check the voltage at J105-5 on the AC Terminal PCB (PW6610) with a multi-meter. Is it 0Vdc? No Replace the AC Terminal PCB (PW6610) with the new one.
  DC Controller PCB (PW9620) 4 Check the voltage at J205-7 on the DC Controller PCB (PW9620) with a multi-meter. (Service Mode No. 1-21) Is it 0Vdc? No Replace the DC Controller PCB (PW9620) with the new one.
  Wires 5 Check the wires between AC Terminal PCB (PW6610) and DC Controller PCB (PW9620). Are wires connected properly? No Connect the wires properly Yes Replace the DC Controller PCB (PW9620) with the new one.

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